This is my first-ever posting to RR. I've been motivated to post because of the experience I recently had with Tennis-Warehouse.com. I buy a lot of stuff on the web, from a lot of different stores. I've seen just about every kind of consumer horror story it is possible to see.  
 
That said I'm happy to report what a GREAT job and EXCELLENT experience I have had with two orders at Tennis Warehouse. Fast shipping great prices and very very supportive return policies with zero bullshit. I have become a devoted customer of this store!  
 
There were two small hiccups: on one occasion their website was very sluggish and I didn't receive an order confirmation email for almost 24 hours. Another little glitch was a 3-for-2 promotion that was advertised on the product page but the discount did not appear at checkout.  
 
Dealing with these issues allowed me to experience their impressive customer service. Now that I've seen all sides of their operations I can recommend this store to anyone without any reservations.

I am very satisfied with the product, and professional handling of my order. I was offered free 2 day shipping and this was the first merchant that really did deliver me the product in 2 days. The tennis racquet was perfect. Will shop at this store again. The prices for the same racquet were cheaper than Dicks and Sports Authority by 10 - 15 dollars.  
 

Great Customer Service.. I called a few times before ordering and spoke with a very nice and knowledgeable guy (Mike?.. not sure his name). Helped me pick out strings for my new racquet's and everything arrived within days with there free 2 day shipping.. I'm very impressed with everything

Good prices but shipping is an issue.  
Background: I purchased a pair of shoes and a tennis racquet for my wife. I also selected 3 demos for myself. Shoes and 1 demo were back-ordered, 5/12 and 5/16 respectively.  
What happened: Since the shoes were back-ordered, I initially told them to ship all at once thinking I would be able to get them within a reasonable time frame. No luck. I called them back after the shoes were in stock and ask them to ship what I had purchased first for my wife. I was told ok, those will be shipped first and the invoice changed. When those didn't arrive in 4 days, I called to find out that the order was were going to ship all at once. Now I understand I had told them initially to ship everything once but I was also told that they had changed the invoice to ship at two separate times. They disregarded what I asked and tried to save some money on the side at my expense. I understand the situation with the demos is difficult to predict but when you purchase something, you should have a say in when you want your purchase shipped. Two weeks and no shoes or racquet on an order that had free two day shipping.  
Advice- purchase and demo the items separately. Otherwise, you will run into the same situation and get frustrated as I have.

Very satisfied with their handling of my order. Unbeatable price. Prompt shipping and delivery. Product as expected.  
 
Although their website needs some bug fixes. The approximate delivery date showed as 2 weeks from my order even though i had chosen 2nd day delivery for a product that was in stock. But when I called them the CSR clarified that it's a glitch in their website but the shipping will be in 2 days.  
 
Will definitely shop here again. Highly recommended.

This review was modified by its author, indy49, on 8/10/07 5:01 PM.

This was my second purchase. First one included a pair of shoes and a racquet and this one a couple of racquets. Good price and super fast order processing. I preferred 2-day shipping since it's $7.95 and only $2 more than the standard. And it is really 2-day!!! They also send a prepaid return shipping label which is great. Don't forget the items: they are also perfect and not expensive at all compared to other stores. Good business. Thanks.

Absolutely incredible. I ordered at about 5 PM on tuesday, racket shipped same day and arrived ~1 PM thursday.

I got tired of buying $75.00+ tennis shoes only to find out a short time later that their junk! I decided to look for tennis shoe reviews from people with a lot more experience than myself.  
I found a pair online and took a chance knowing there was no place nearby that sold the brand (Prince Quiktrac TI Low). Tennis Warehouse's webpage showed in real time how many pair they had and the person I spoke with knew his stuff not like some recent college grad that drank their way through school!  
Anyway the price couldn't be beat and they offered me the choice of shipping (FedEx or UPS) and in a few days they arrived neatly packed.  
To sum it up I give them thumbs up and hope if I have problems with the shoes Tennis Warehouse and myself can work it out.  
Thanks for reading this and I hope it helps if you order from them.  
Credit due, credit given.  

This review was modified by its author, emptypockets, on 5/6/04 7:20 PM.