I have nothing but good things to say about these guys.
I placed an order for SageTV 2.0 on their website on 5/20/2004, There was some confusion with my credit card (surprise surprise.. stupid card...) so I completed the order with Paypal. Overall, smooth and slick.
The next day (5/21), it turns out the Credit Card authorizing company had decided to authorize my card afterall, so putting a hold on the funds, which I had already allocated to other purchases in my ultimate HTPC endevor.
Needless to say, I was concerned, so I contacted my bank to get the information I would need to give pcAlchemy.com, and prompty sent an email to them (at sales@pcalchemy.com) requsting that the "de-authorization" be done.
Within 30 minutes, a representative from pcAlchemy.com called me at my office, and we discussed the problem, and its eventual resolution. Within 2 hours, everything was back to the way it was.. and I am extatic once again.
The actual ordering process was quick and relatively painless.
For my problem, they were expedient and attentive to my needs and wishes.
A+ guys.. I will definately be buying from you again.
