I tried to cancel my order on-line and was directed to call. No one accepted the call and all I got was a recording. I have been trying to cancel my order for five days. I believe the poor website and recordings are intentional in order to prevent people from canceling their order by a certain time. I will not buy from wirefly ever again.

This company is horrible. Sure, they make the ordering process easy enough. But that's where ALL of the customer service ends. I placed my order on 6/24. Over a week later, I hadn't received the phone. Lo and behold, they make locating their customer service phone number almost impossible. I had to call like I was ordering a new phone, and ask that salesman what the phone number was for customer service. Their website said my account was still awaiting approval from Verizon before my phone could be shipped. I called July 1st and waited several minutes to speak to someone. That person said they were sorry, but that my phone was still in the wearhouse. She said they would ship it 2nd Day Air and I would receive an email shortly confirming that.  
 
Like you can imagine, I received ZERO emails. So, now it's July 6. I'm on the phone with their customer service rep, and lo and behold, MY PHONE IS STILL IN THEIR WEARHOUSE!!!!!  
 
Oh, but they have a problem now cancelling my order. Because I'm now a Verizon customer. So if they don't ship me my phone, and I go to Verizon, I will have to pay more for my phone because they will consider me a returning customer.  
 
This company if a flat joke. Any company which hides their customer service as much as this one does, makes it nearly impossible to get customer satisfaction, is a pure ripoff. I don't care what sort of deal you find with these jokers. If you take the chance by dealing with them, be aware that you may lose more money, in addition to huge inconvenice, in the long run.

Single word -TERRIBLE- Avoid them like the plague!  
 
I waited for 7 days for my order. (Called 2 times to confirm that everything was ok in that time) after 7 days they told me that my order was cancelled because of my request!!!  
 
When i told them i never did such a thing they told me I need to SEND IN A HARD COPY OF MY SOCIAL SECURITY CARD. I am not looking to meet a corporate stalker so why should I sent in such personal information to a company who cant do their job! They didn't even apolohize and acted as if the whole thing was my fault.

This review was modified by its author, cagan, on 7/2/04 2:56 PM.

Customer Service is Terrible...  
I ordered 2 phones on wirefly.com because the prices were cheap, and the website was well written and easy to use. However, when I ordered the phones they made an error and activated and ported my number that same day. So now my original cell phone doesn't work because the number was ported to the new phone sitting in some UPS truck.  
 
So I've been stuck without a cell phone for 4 days and counting. Since it is my primary form of communication, I have been greatly inconvenienced.  
 
Also the email said the number would be ported 2 days after the expected arrival date. When I pointed this out to customer service, I didn't even get an apology. Plus there is no 800 number or even a toll number. Just webform email which takes 2 business days to respond.  
 
My advice is if you really can only find a good price there than don't have them do the number porting. After you get the phone, call up your carrier and do it yourself.

Another great experience with Wirefly. Ordered on Wednesday. Package arrived on Friday. Very professional. They are shipping everything via FedEx now and included a prepaid FedEx return label in the package. I have no reason to return it but to me that speaks to their great service. I am very excited to finally have upgraded to bluetooth and Wirefly's price was the best by far. I don't know how you charge such low prices but whatever you are doing keep it up!

This review was modified by its author, sableman, on 1/26/07 8:15 PM.