I ordered a new Blackberry. They sent the phone promptly, but they left the phone case out. After 1 week, I emailed them to which they replied they'd promptly get on top of it and expedite the order within 2-3 days. I wanted another week, then I emailed them again. They gave me the same reply. This repeated again after 3-4 days so I cancelled the case and ordered one on eBay. I got a much nicer one for much less. Their cases are also overpriced.  
 
Recently, my girlfriend dropped a cellphone on my Blackberry, which cracked the screen. I thought I was lucky because I paid extra for their "Device Protection Service". I reported my claim and they received the "repaired" phone today. They repaired the cracked faceplate with another faceplate that was old and already very scratched. Big section of the silver trimming was chipped away! I have no idea how this kind of "repair" is acceptable!  
 
I wish I read this site before I bought from Wirefly. I would have never gone through with it. T-Mobile was offering a similar deal for the phone and the plans so I didn't really save anything buying from Wirefly. To anyone else considering buying from them, be very careful...Read the reviews...they can't all be wrong.

never receive my rebate of 75.00 don;t buy from them they told me that i send the papers to early so i resend them again and them it was to late i resend the papers 2 days after i received the letter but they send me the letter late they are very smart i read some reviews and are bad to don;t buy you never get your rebate

I had a very bad experience placing an order for Sony Erricson phones. I tried ordering 3 phones, one primary and 2 add on lines. After talking for 90 mins on phone trying to get these orders right, the representative made blunders. I am totally suprised how any one can do so many mistakes. I called to order Sony Ericcsson and along with this phone I found a Nokia on the invoice. The activation fee told by the Rep was different than that showed up on the invoice. The colors of the phones that I ordered didn't match either. Even the price of the phones was not matching with the conversation I had with the rep while placing the order. Another interesting thing was, after placing 3 orders for 3 phones and after getting 3 confirmed order numbers, one of them was cancelled (no idea how) so when I was calling to check for 3 orders, they could see only 2 in-process orders. And so it took me couple of transfers between the "concerned" departments and an hour to cancel and come out of all this nonsense. So every body please be very very careful while dealing with Wirefly.com.

DO NOT ORDER FROM THIS COMPANY OR ANY COMPANY OWNED BY INPHONIC. YOU'LL BE SORRY.....TRUST ME!!!!

I had to call back to ask them to remove the shipping charge for "free shipping". And that is just the beginning.  
I finally got 3 out of 4 phones after several calls on the shipping status. The 4th phone got activated at Sprint somehow, but still no phone (as a result, the old phone got deactivated and can't use anymore). It has been more than 2 weeks and more calls, still no phone. First, they said they were activating the phone and the phone will be shipped out in 24-48 hrs. Now they said that phone is out of stock. Ask them to see anything in stocks now, "call back in 24 hrs to check availability on other phones"? So frustrating! And I don't want to think about rebates after reading so many complaints. Definitely don't recommend this site  

Our issue with Wirefly has nothing to do with timely shipment of our phones...that was handled smoothly. Our issue is the scam artist rebate program they are running. They have literally been ridiculous to deal with...we sent our rebates (all sorts of hidden hoops to jump through to be eligible so watch out)in Nov of 2006 & we still havent' gotten our returns. They sent us one check only for $70.00 about two weeks ago & said the rest of our claim was denied because there was one line on the form that didn't provide an alternate daytime phone. They sent us a letter saying if we provided that they would re-open the claim. We re-sent the paperwork in again with what they asked...then they said it was being denied because we changed our Cingular service plan. When I finally talked to the 500th person who could actually give me the truth...then they said it's be another 5 weeks before they could correct the error in their system. THere you have it...a year later after we bought from Wirefly & we still can't get the rebate money that belongs to us. Wirefly are scammers because they won't take any calls regarding these issues...just keep referring people to the incompetent rebate dept. Oh well...you've been warned!!!!!!!!!

On February 22, 2007, I ordered a cellular phone from this supposed reputable online vendor called Wirefly.com. Today is March 21, 2007, and I have yet to receive my phone. Tommorrow (March 22, 2007) makes one month that I ordered this phone. I've been back and forth with them on the phone between non-english speaking customer service (incompetent) and supervisors, but keep giving me the same lies. "We're awaiting activation from Verizon".

Here was the problem:  
On 12/19/06 I decided to order my family plan through Wirefly, since they seemed to have a pretty good deal on cell phones. I placed the order on the website, which lead me to believe I could keep my existing number with Verizon. I received an email with an order confirmation and everything looked good. 20 minutes later I receive an 'action required' email stating that they could not transfer my number. So, I called the customer service line. After waiting over an hour to speak to someone, they tell me that there is no way they can keep my existing number if I stay with Verizon, so I cancel my order. I received an order cancellation number from them via email. I end up calling Verizon and setting my plan up through them directly even though the phones were a little more expensive.  
 
Two days later I get an email stating that one phone has shipped. I call their customer service line, but I could only wait for so long. So I emailed them to let them know that there was no order since it was canceled. By the time they email me back telling me to refuse the shipment, it was too late, the package was already there. So, more time on the phone waiting to talk to customer service to get a RMA. Plus now I have to find time to run it to FedEx before I take off for the holidays. Also, at this point I call Verizon and cancel the line since that is what the customer service rep tells me to do. While explaining to the Verizon rep why I was canceling she tells me that this is not the first problem that they have had with wirefly.  
 
Then I get a Verizon bill for $243 for the canceled line ($35 activation, $175 cancellation and $33 service fee & taxes). I call Verizon first since they are easier to get a hold of and to deal with. They remove the $35 activation and $175 cancellation, but tell me that Wirefly has to credit the remaining $33. I call Wirefly and they tell me there is nothing they can do and that Verizon has to credit the balance. We come to the conclusion that we need to make a three way call with Verizon, but the Wirefly rep didn't know how to (a little bit ironic since they are selling phone service), so I had to call Verizon and have them set it up. Finally, I get the three of us on the phone and the majority of the conversation is between the two reps discussing/arguing about who is responsible for the service fee. Finally the Verizon rep has had enough and lets the Wirefly rep go, and the Verizon reps apologizes to me for the inconvenience and credits the account.  
I end up checking the Better Business Bureau to see if others have had similar problems and seeing the 2200+ complaints over the past year and the unsatisfactory rating. So, that will probably be the last time I buy a service oriented product before checking the BBB first.  
So for now, the issue has been resolved (I think). I had to jump through way too many hoops and spend a lot of time to resolve an issue in their order-to-shipment system.

This company is a scam. I placed an order in early 2006, and I'm still waiting for my rebates ($300). It's been almost a year since I sent in the rebate forms. At first they said they were reprocesing all rebates for a certain time period due to some fraud, that was nine months ago. Last person I talked to said they were sending the check out, and that was a month ago. Just tried to call today and they don't even answer the phone anymore, have to leave a message. Stay away.

Beware of doing business with InPhonic and Wirefly. Their $90 rebate makes is extremely hard for you to see the money. They you have to collect a bunch of statements and time your mailing in the forms just right. It is very, very easy to make a mistake and have them deny the rebate. They outsource their customer service and rebate processing, so you are never talking to the right people to get help. Do yourself (learn from my mistake) and go somewhere else.

I bought a cellphone from this website.According to the rebate form I need to wait for 120days from activation date before I can send the rebate form with 1st,2nd,3rd, bills bar code and upc code.We sent everything but till now we do not receive anything from this store everything about the rebate are all lie.And also what they gave me is refurbished cell ph we but two unit but these two unit are both damaged.We returned it we got the replacement but still we got another refurbished.Right now I am waiting a letter from BBB about this problem we asked them to help us in order for me to get our money back thru rebate.And to buy cellphone from this website is a nightmare.PLEASE DO NOT BUY FROM THIS WEB SITE WIREFLY EVERYTHING IS A LIE>>>>>

Summary: Worst customer service and company to deal with if you need them.  
 
Ordered two T-Mobile phones with a family plan. The price was good and those were promptly shipped via Fedex 2-day delivery. Two days later when I did not receive the package, tracked the shipment to find that Fedex returned it to Wirefly because of damage during transit. Fedex was courteous enough to leave a voice message at my home number telling the same info.  
 
When I contacted Wirefly/Inphonic customer service, they give us a run around saying "your address is incorrect" or "it has been reshipped, but we cannot give you the tracking info" and all sort of excuses. Talked to John, an employee in Inphonic, and he said it will take them 8 to 10 business days to run some verification tests on the damaged/returned phone before they can ship same/new units to us. That means, if we wait, we would have exhausted the 14 day cancellation policy with T-Mobile and 15 day return/exchange policy with WireFly/InPhonic and might end up with defective/broken phones.  
 
After 10 odd calls to sort the matter and get a pair of new phones reshipped, we decided it's not worth doing business with Wirefly. Called the order cancellation number and talked to a rep. But the service representative could not confirm the order cancellation either and asked to contact T-Mobile. Need to follow up again tomorrow.  
 
The worst part is their (offshore) customer service reps who are not allowed to fix/address any issues. I must repeat they are not *ALLOWED* to address problems/issues and that seems to be a policy in this company. The automated voice says along those lines such as "the customer service has no additional info than what you can see at whereismyorder.com" before connecting to a live representative.  
 
Avoid this company.

This review was modified by its author, bbsr, on 3/6/07 5:35 PM.

We were planning to take Sony Ericsson W810i family plan (from cingular). We called customer service with a question "Since minimum rate for family plan was $59.99" if we cancel one phone (under family plan), can we roll back to individual plan???"  
Customer Service Executive, replied, why can't you take individual plan of 39.99 and then add a line on this. If you cancel one, you will be left with individual plan. We said OK go ahead. He processed and added new line and got second order number:305444206. Now "TWIST", they processed one order and kept other in hold. They said its not possible. And when we asked, why your executive processed and reply was quite surprising "They did correctly as they are not aware you are having Individual Plan"... Finally we decided for cancelling the order... becasue its not what we wanted and cancelled both the order and also refused accepting Courier (as told to us by representative. "With lot of sorries" she said you will get your full money back.... and now they are not returning our Processing Fee of $9.99 as per their company policy... When we called them, they said with "sorry, you are miss-informed, we can't return processing fee"....

Wirefly had the best price in town. I ordered a sprint novatel s720 internet card. Wirefly gave me a better deal on getting the sprint service up and running then sprint themselves. Go figure. The process time and delivery time was less then a week. Only problem I had and it was not their fault was that the card was not a fit for my pc. I needed an express card. When I called up they were happy to replace or refund my money if I wanted. I chose not to do that but to get a router to run that card on my pc. I would recommend this service to anyone. Top notch.  
 
Alisia

The purchase and delivery of my new phones (2)went just fine. It was in the activation of one of the phones where I had trouble. The phones were shipped with new SIM cards and the instructions indicated this and the new ones would be used, not the ones in my old phones. One phone was turned on within an hour of calling to activate. Wirefly customer service indicated that it could take up to 24 hours for both phones to be activated.The second phone was still not active within the 24 hour period indicated. Of course, the 24 hours was up on Saturday evening when customer service was closed. Customer service is also closed on Sunday, so we had to wait until Monday to call customer service again. (I paid the extra FedEx charge to receive my phones next day so I would have to wait over the weekend. Wasted money.) I called customer service on Monday and they could not help me. Wirefly directed me to Cingular customer service. They were able to resolve the issue. I placed the old SIM card in the new phone. Why couldn't Wirefly tell me in the "Activating Your Phone" instructions that this was an option? They specified that the phone was shipped with a new SIM card making it seem like the old one was no longer any good. Two lost days of phone service is not the worst thing but I chose Wirefly for their reputation of good customer service and easy transition. I wish it would have been that way.