I have ordered a Blackberry and Nokia surge from Wirefly.com. At the time of purchased Wirefly said there is No Data plan required with Blackberry. Even that was pramotional offers on Deals2Buy.com as well. But when I received my order and activated my phone I came to know that data plan is required for smart phones. I fight a lot but they were not listen at all. Even I had receved damaged Blackberry pearl. Finally I had cancelled my order and contracts but they were not support at all. Beware confirm the offers with Carrier before placing the order from wirefly. I recomend that don't order from wirefly.com. They are selling the thing which may not exist. After that they just give escuse that it is our pramotional offer but comany doesn't support it so we can not do anything. They are lier.
This review was modified by its author, Fox2710, on
10/15/09 8:39 PM.
What ever you do, do not order anything from Wirefly.com. I went online to order a Samsung Highlight phone and an India Rep named Igbal took my account number then asked for my social security and driver's license number, which I gave against my better judgement. Then he tried to sell other products and services and I declined. He then explained that because I had received a super discount on my phone, T-Mobile required that I purchased a 6 month internet package to complete my deal. I told him that I had spoken with T-Mobile earlier that day and they required no such demand. He held on to his story so I figured I would just clear the matter with T-Mobile once I received my phone. Igbal aslo told me I would receive an email confirmation stating the terms of my up-grade contract and my purchase information. He also said because I had a family plan that he had to set up a dummy phone on my order but assured me that I would not be charged for it. When I received the order confirmation, I had the phone I ordered, the dummy phone and 2 activation charges for 36.00. I called wirefly the next day and they assured me that they would take it off my bill but in order to complete my order they would need a copy of my social security card, driver license number and a utility bill which had my physicial address on it. That was it, I cancelled my order. Buyer beware!!!!!!! Do not give this company your personal information!!!!!!1
TERRIBLE, TERRIBLE, TERRIBLE! This company was AWFUL when it came to getting my order processed... then once it was approved, I finally received my phones from Verizon. 3 weeks later I received a bill for $954.00. I have had 3 conversations with Wirefly & www.WhereIsMyOrder.com aka Simplexity and all 3 different sales reps ASSURED & RE-ASSURED ME that my billing would not be over $280 per month. Per Verizon today, they are mistaken and my bill is $954.00. When I just now tried talking with wirefly again, the would not even discuss with me. DO NOT DO BUSINESS WITH THIS COMPANY!
Wirefly and ATT create a major headache for this consumer. I ordered two phones from Wirefly extended my contract with ATT and added two additional phones to my plan from ATT.
All the sudden, 6 months later, I begin to get harrassing calls on my cell phone from some other company I had never heard of. I assumed it was cell spam. Turns out it was a collection agency SKO Brenner American.
Wirefly will not do anything, SKO Brenner American will not do anything, and ATT has tried to tell Wirefly that I am still current in my contract, but hours on the phone, in online chats, nothing changes.
This is at least customer disservice, at worst it is criminal harrassment, extortion and abuse.
I would steer clear of Wirefly, no matter how good the deal seems.
Watch out for this company, they try everything to get you sign contract even they have to lie. The worst part is that they sell your email to spammer.
I cancelled order when I was told that I must fax copies of my drivers license and front and back of my actual Social Security ID Card?! And this info was explained to me by someone living in India....and this after AT&T had approved my new account. This was an outrageous requirement! I cancelled the WireFly order and got a better deal and no such demands from Costco.
This review was modified by its author, magicseeker, on
6/2/08 7:55 AM.
wirefly offered the cheapest price and best rebate on a Blackberry Curve i've seen compare to other online stores.
I selected my wireless plan and phone. Basically free shipping, free phone, free activation after rebates! I decided to sleep on it and make sure I made the right choices on my plan. This morning I can't even access the web site!? what kind of reputable online store goes completely offline? don't they have redundant backup system to take orders even they do maintenace of some sort? it seemed very fishy so i decided to check here and i was surprised at the very poor rating this online store received. I am glad i checked here first before clicking on CHECKOUT button. What a coincidence that they were having a All Weekend free Activation special when they decide to go completely offline.
I just checked again...still can't ping wirefy.com! :(
Ordered Jabra BT620s Bluetooth A2DP Headphones advertised on their site posted at slickdeals.com. The order process was slow to begin with, so I called two weeks (or there-abouts) later to check on the status. I was told by a CSR (didn't get name) that the product had been backordered, however was due the folliwng day. I could expect a shipping email in the few days.
On 3-12-08 I received an email that my order was cancelled - no explanation, although it seems clear the headset was a advertising gimic and or a means to collect information to sell.
I purchased two phones in January of 2007 that had a total of $200 of rebates available. After going through all the hoops of making sure I submitted the rebates correctly, I sent them in and waited for my rebate checks. When they didn't come within the wait time stated on the rebates, I called. The CSR said that they would be sent very soon. After another six months and countless calls, I still didn't get the rebates and the phone number listed on the rebate form is disconnected. Avoid this company at all costs. THEY ARE SCAMMERS!
I ordered two Blackberry Curves for $356, they send me a tracking number, etc. I waited at home most of the day, but had leave for an hour and a half. When I returned, I quickly checked the online tracking to find out that FedEx claims to have "Left at Front Door, No Signature Required". I did not expect that, not only because it is insane to do in Baltimore City, but because the Wirefly web site specifically describes my ship method as "FedEx – Signature Required."
Assuming that my package had been stolen, I call FedEx and explain. They tell me that they will investigate it and call me in 8-10 days. WTF? I paid for the most expensive shipping option to get this in time for Christmas. I then call Wirefly and two different customer service reps repeat the same story that FedEx gave me. This being completely unacceptable, I tell them that if that's the best they can offer, I am cancelling my ordered and buying in someplace else so that I can have it in time for Christmas. That finally gets me elevated to another rep who is capable of doing slightly more than repeating scripted empathy. Much to my dismay, his "compromise" is to charge me $856 to send me another pair of phones, which will be refunded in 8-10 days pending the investigation by FedEx. While terrible, I didn't have any better option, so I took it.
Weeks later, an honest neighbor brings me a package containing the original phones which had been left at their door instead! They had been on vacation over the holidays and hadn't been able to get in touch with me earlier. In getting ready to call Wirefly to arrange for their return, I check my credit card statement to find out that they hadn't refunded anything, nor did they bother to contact me. Infuriated, I call Wirefly and ask why I hadn't been refunded, and they told me because "FedEx said they delivered it to my house". They had absolutely no intension of taking any responsibility for what is ultimately their fault for not requiring a signature and/or properly declaring the value of the package (which I understand would have required it for anything over $500). They were perfectly happy to charge me $856 dollars for their mistake. Apparently, they don't care at all if they product actually makes it to the person who paid for it.
I have since shipped to original phones back to them, hoping to be refunded the money they swindled me out of up to this point. As of right now, I have paid $1,226, spent four hours on the phone, and made one trip to FedEx for my two Blackberry devices.
I ordered a new Blackberry. They sent the phone promptly, but they left the phone case out. After 1 week, I emailed them to which they replied they'd promptly get on top of it and expedite the order within 2-3 days. I wanted another week, then I emailed them again. They gave me the same reply. This repeated again after 3-4 days so I cancelled the case and ordered one on eBay. I got a much nicer one for much less. Their cases are also overpriced.
Recently, my girlfriend dropped a cellphone on my Blackberry, which cracked the screen. I thought I was lucky because I paid extra for their "Device Protection Service". I reported my claim and they received the "repaired" phone today. They repaired the cracked faceplate with another faceplate that was old and already very scratched. Big section of the silver trimming was chipped away! I have no idea how this kind of "repair" is acceptable!
I wish I read this site before I bought from Wirefly. I would have never gone through with it. T-Mobile was offering a similar deal for the phone and the plans so I didn't really save anything buying from Wirefly. To anyone else considering buying from them, be very careful...Read the reviews...they can't all be wrong.
never receive my rebate of 75.00 don;t buy from them they told me that i send the papers to early so i resend them again and them it was to late i resend the papers 2 days after i received the letter but they send me the letter late they are very smart i read some reviews and are bad to don;t buy you never get your rebate
I had a very bad experience placing an order for Sony Erricson phones. I tried ordering 3 phones, one primary and 2 add on lines. After talking for 90 mins on phone trying to get these orders right, the representative made blunders. I am totally suprised how any one can do so many mistakes. I called to order Sony Ericcsson and along with this phone I found a Nokia on the invoice. The activation fee told by the Rep was different than that showed up on the invoice. The colors of the phones that I ordered didn't match either. Even the price of the phones was not matching with the conversation I had with the rep while placing the order. Another interesting thing was, after placing 3 orders for 3 phones and after getting 3 confirmed order numbers, one of them was cancelled (no idea how) so when I was calling to check for 3 orders, they could see only 2 in-process orders. And so it took me couple of transfers between the "concerned" departments and an hour to cancel and come out of all this nonsense. So every body please be very very careful while dealing with Wirefly.com.
