SCAM ARTISTS.
Took over a week and then shipped COUNTERFEIT products. Calling their support line is fun if you are a masochist. They have an answer for every question that basically amounts to: "Yeh, so what are you gonna do about it?" or "We will have to call you back" which of course NEVER happens. They also just straight out hung up on me. These guys are the type of business that gives the internet a bad name.
Called Ideal Audio Video and ordered a Samsung DLP on 7/12. Went back on the internet and did some research on this company. Found out they had many aliases, and each one of their names had terrible reviews. I immediately called the company bac, about and hour in a half later to cancel this transaction. To my surprise, speaking with Jeffrey, order had already been processed and shipped out. 1st lie! I never received any type of confirmation on my order, no purchase order nothing which he told me he sent via email. 2nd lie! We both went round and round, had to get my husband involved, and finally told them I am cancelling with my credit card company.
This company will not let you cancel once they have access to your credit card. They are rude once you finally get someone on the line, they will bully you and say they have attorney's and you will be sued for all the money they are out, and they will outright lie to you.
Their whole goal is to get a credit on your card. If you get a dispute and charges are taken off, they will still try to charge you a 15% restocking fee if there is a cancellation!!! It is a headache to deal with the credit card company, but do everything you can do to get everything taken off.
Stay away, they are con artists who are gettnig away with stealing money from consumers. Contact the New York attorney general Elliot Spitzer 1.866.697.3444 if anyone deals with this company. They need to be stopped from theft, fraud, and stealing.
Total frauds! Places an online order and then cancelled it 30 mins. later after I found a better deal. They refused to acknowledge my cancellation and immediately charged my Amex card and shipped the item 3 weeks later. Rejected the shipment and then they tried to charge me for shipping both ways as well as a restocking fee. American Express gave be back the missing credit and they are under investigation. BEWARE!!!!!!!
$543.89 charged for goods and sevices never received
I originally found this seller, oneclickdigital.com, through pricescan.com, a price comparison site.
I placed an online order on 2/21/06 for one Sony DSC M2 for $369.00 U.S.D. plus $14.90 s&h. When I had not received any order confirmation the next day I called their 1-800 customer service #.
The sales rep then explained to me an extended service plan for 5 years
that included "accidental damage, theft and loss with no deductiable" for an additional $149.99. I specifically asked who the plan was from and he said "direct from sony". When I doublechecked on this plan on their site after hanging up it was not described as he stated. I also checked the sony site and that plan does not exist. I called back immediately to double check to see if there was any misunderstanding and he very rudely told me it WAS as he had explained and what a good deal I was getting and hung up. I called back first thing the next morning (2/23) and stated that I wanted to cancel the order completely and was told I could not because it had already been shipped .
Since then I have emailed customer service several times and called back repeatedly as well as checking the shipping status at their site. There was no tracking number and I have only rec'd one email response saying the tracking info would update by sunday 2/26 (I was originally told it would update in 24 hours on 2/23when I tried to cancel)
Each time I call I get the same person, once I asked for a customer service manager & was told to call back in one hour when I called back the very same person told me that they were the owner of the company and repeated the exact same line about the great deal I was getting before hanging up.
There have been other customer complaints posted about this same company on the pricerunner site since my purchase date stating similar incidents. There were also claims that this same company is operating under 4-5 other names. I went to the site of one of these other names listed, a Circuit Digital and I called their 1-800 sales number. When the sales rep answered all they said was “Can I help you?” without stating any company name. I then asked if I had reached oneclickdigital and was told yes I had. Then I asked the rep. if it was also Circuit Digital and was immediately told to please hold. I was on hold for ten minutes before I hung up and called back. I inquired again which company I had reached and was transferred. The next person tried to tell me that they had never heard of Circuit Digital even thought that was the # I had called, not the one on my invoice from oneclickdigital.com. They also have the EXACT same customer service email address. I can go to any of these sites and log on to the "my account" page wuth the email address and password I created at oneclickdigital and all of my info and the exact same order # come up.
Only after I emailed their customer service and stated that I would be reporting them for fraud did I get any response. I then explained that since the plan they sold me was bogus , I wanted the $149.99 charge for it removed and was told that I would have to wait until the package arrived because the plan was “in the box” and they don’t have the invoice # needed to refund. Then after several minutes of arguing they gave me a tracking number from U.S.P.S. ( I was told it would be shipped FedEx Priority when I paid) When I went to the U.S.P.S. website the number came up as invalid on the track and confirm search.
U.S.P.S. Tracking # 23031610600037224253
Order # 209435
Oneclickdigital.com / Ideal photo and video
1080 McDonald Ave Suite 303
Brooklyn, N.Y. 11230
718-232-2749 / 877-232-2740
(Email) - customer service@digitalsupportdepartment.com
OneClickDigital.com
7012 20th Ave.
Brooklyn NY 11204 (address on site changed 3/3/06)
Digital fuze
1051 Dahill Road
Brooklyn NY 11204
UNITED STATES
Top Dog Distribution E-mail address Head Office Address
7012 20th Ave.
Brooklyn NY 11204,
877-432-6137
1-800-123-4567
http://www.donwiss.com/pictures/Brooklyn Stores/ (this is a website dedicated solely to exposing all the bogus names this particular company is using.)
On 12/04/05 my washing machine broke down and I need to replace it for my family of five. The most competitive price listed was by a company called HypAudio.com at $998.00 plus $149.95 for shipping and delivery of a new US warranted machine. I submitted my Discover Card information and was charged $1147.95 immediately and received an invoice # 42860 stating that my machine would ship in 2-3 days. There were NO disclaimers presented to me prior to this purchase. I received an email on 12/05/05 requesting that I call the ‘Verification Department’ for this order. When I called, I was told that because HypAudio was not an Authorized Maytag reseller, the US warranty was void and my credit card was to be charged an additional $ 154.94, Invoice # 4047509 for a non-Maytag extended warranty. At this time I asked to cancel this order and was told that the order could not be cancelled. I sent sent an email to hypaudio.com detailing my complaints and canceling my order. On Tuesday 12/13/05 I received an email claiming that hypaudio would debit my credit card $507.00 for processing, shipping and restocking of this item that never left the local area. I responded to this email again detailing my complaints against this company. I discovered that there were no companies or DBA’s registered with the Secretary of State of New York with any variation of the name hypaudio or hypeaudio. I sent an email requesting the REAL name of the company in order to file complaints with the authorities. They refused to provide me with this information. ‘Customer Service’ sent me a very offensive email back (unsigned, as were they all) stating that no dispute resolution would be offered and all my emails would be blocked or deleted.
I worked backward from the shipping invoice and the REAL name of this company is: Thunderball Marketing, Inc., 10 Cragwood Road, Avedel, NJ, 07001. The responsible party for process service is: Ely Levy, 2134 Ocean Parkway, Brooklyn, New York 11223
Where to begin… what a horrific experience. I was a fool to go with the lowest price, thinking I was getting the best deal. Hype Audio is an extremely fraudulent company. They operate under four or five different company names, all owned by A Heffco Company. They simply just lie to you.
I ordered a Large Screen CRT Rear-Projection TV from them via their website. Like everyone else, I immediately received order confirmation and a credit card deduction – at the time of order, not shipping (should have been my first clue). The next day, I received a call from a salesman “confirming my order”, but really calling to sell me the extended warranty. Hard selling practices (2nd clue). Next, their website continually said “Will ship within 2-3 days” for order status. 8 days later, no change in order status, and no email with tracking info as promised (3rd clue is the charm). I called “customer service” and managed to speak with a man named Rob. He assured me my order would ship the next business day.
So, when I received no email with tracking information and there was no status change on the website, I called again. Got Rob again. He said “I see your order as shipped in my computer system, but I have no tracking details. Let me check with the warehouse and call you back” Did you catch that… it had shipped, but he has no shipping details.
After a few hours and no call back, I called “customer service” again, and guess who picked up… Rob. Well, Rob informed me that my television was on backorder. I think what happened here is my television actually grew some legs and decided, I don’t want to be shipped, and walked back to the warehouse. The fact of the matter is, the product was never in stock, a common problem with the Heffco Companies, but they would not divulge this information.
At this point in time, I cancelled my orders, one for TV and one for extended warranty. I asked for an email confirmation and Rob said “we don’t do that.” What?!? Later that day, I emailed and faxed the company requesting cancellation with very detailed and specific information on what I ordered and what I was canceling. The next day, I called to make sure and Rob said he cancelled the order for the TV, but not the warranty. “I didn’t know you wanted to cancel that.” Needless to say, I got my RMA number.
In the end, I got a full refund, but I am lucky. I have read many bad bad bad reviews of this place and many unfortunate people are just plain ripped off. I have learned that the lowest price shop is not the best place to shop. Play a little extra to a reputable company and sleep easy at night.
Tried to purchase a new Yamaha RX-V750 from this company from shopping.yahoo.com (as they had the best price). Recieved a invoice after 1 day saying the order would take 2-3 days for processing. Their website had the item as "sellout risk high". 8 days later, nothing was yet posting to say it was shipping. Called the retailer. Was told that Yamaha was the cause and they were slow in shipments. I told them I wanted to cancel my order. I was then told I had to wait 24 hours as they had to send a cancel order to the distributor and to call back on Friday June 18th at the same time. Called back only to find out their office hours are not open at the "same time" on Friday. They are closed on Saturday. Spent 30 minutes on hold and 2 different "customer service reps" later was told my order was cancelled. Will never deal with this company again.
(a) Incorrect order status message sent
(b) No order cancelled email confirmation
(c) Website inaccurate and not tied obviously to inventory.
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