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Store Rating and Reviews All-Battery.com / Tenergy

Homepage: http://www.all-battery.com Shop Now at All-Battery.com / Tenergy
Overall Customer Satisfaction Rating  
Six-Month Rating: 8.21 / 10
Six-Month Reviews: 7
Lifetime Reviews: 35

   


Lifetime Rating: 5.43 / 10
All Stores Avg.: 8.15
7.50 Pricing of Products and Services
7.86 Likelihood of Future Purchases
7.50 Shipping and Packaging
6.25 Customer Service
10.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 35 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  

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American Express
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Money Order
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Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
1292 Kifer Road, Unit 807
customer support email:
service@all-battery.com
phone:
408-739-2833
customer support:
408-739-2833
business hours (est):
9:00AM-6PM Mon-Friday

FAX: 408-739-2081



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 All-Battery.com / Tenergy Customer Reviews
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Reviews 1 - 4 of 4
Very Dissatisfied
Reviewer: freiner
User Rating: 
Click Here to See the Profile for freiner

12/6/08 3:36 PM
I ordered 2300mah Ready To Use (R2U) batteries. They shipped 2600mah Ni-Mh regular batteries that have received extremely poor reviews on the web. I have seen other postings on SlickDeals that others have also received this intentional substition. This is bait and switch. Advertise new desirable batteries, then ship poorly rated batteries that no one wants. Unbelievable.

Very Satisfied
Reviewer: kethwee
User Rating: 
Click Here to See the Profile for kethwee

6/26/08 1:38 PM
he price was competitive and the service was great. I ordered the wrong battery pack and had very prompt and courteous help in getting my error corrected. I will be a their customer from now on

Very Dissatisfied
Reviewer: vsalgado
User Rating: 
Click Here to See the Profile for vsalgado

5/16/08 1:24 PM
Tenergy NiMH Batteries Have Nonstandard Size and Unacceptable No-Load Discharge Rate. I purchased two dozen AA NiMH batteries from All-Battery.com in an ebay auction on January 19, 2008 for home use. Twelve were to be for me and twelve for a friend. I purchased these specifically, because the price was good and they came in a package deal, including C and D adapters. The adapters seemed like a good idea for three reasons. 1) you need fewer types of batteries on hand, to always have charged AA, C and D cells, 2) most chargers are only for AAA and AA cells and 3) true high capacity C and D NiMH batteries are very expensive, and the cheaper ones are really just AA batteries in a larger shell. This was fine, because the particular uses for C and D cells that we have, Roomba virtual walls, are low drain and the more rapid turnover for the AA batteries would be acceptable.  
 
Upon receiving the batteries, I charged all twelve of mine and tried them out. It turned out that they did not work in my Cateye LED bike light or in the controller for my radio-controlled helicopter, two main reasons I needed them. Comparing them with other AA batteries, it seems that the problem is that the positive terminal of the Tenergy batteries stands a little less proud from the body than the others, and the aforementioned devices happened to have plastic bosses around the positive terminals, so that the positive terminals of the batteries could not reach those of the devices. I contacted All-Battery.com about this, and they referred me to Tenergy for technical support. The Tenergy tech support person assured me that the batteries met the IEC specification and offered me a 50% refund. It was not clear if I had to send the batteries back and only 50% of my money would be refunded or they would refund 50% of the money without taking the batteries back, but I didn’t clarify this, as I thought I might add a little solder to the terminals to make them work – I did not get a chance to try that.  
 
Fig. 1: Photos of the positive terminals of a Tenergy AA cell (left) and and Ultra AA cell over a mm scale. The positive terminal of the Tenergy cell is just about 1 mm proud of the shoulder, while that of the Ultra cell is significantly longer. The shorter terminal on the Tenergy cell prevents it from functioning in some devices.  
 
 
In the applications where the batteries did work, they seemed OK initially, but lost their charge very rapidly. My friend tried newly-charged ones in her Roomba virtual walls one day and they worked, but a few days later they did not. She also put them in her wireless computer keyboards, but they only lasted a couple of days, while other brands last several months. I put a newly charged pair in my etrex GPS one weekend and went on a hike, but the next weekend they were dead. It seemed that the batteries were running down very fast between charges, so I decided to do a test. I charged 12 batteries and measured the voltages. I found that the voltages were lower than the other NiMH batteries I had (Sony and Ultra). I also found that they discharged faster than other batteries and were very weak after one week. I unfortunately lost that data, but I wrote to All-Battery.com and Tenergy again, asking for a complete refund. They never answered my email, so I decided to do another test and write this review.  
 
I charged 12 Tenergy cells and 2 Ultra cells. The Tenergy cells were bought January 19th 2008 and the Ultra cells were at least two years old but in excellent condition. I had bought them from Globalcomputer.com. I measured the no-load voltage of all cells immediately after charging and a couple of times over the next three weeks. The results for all 14 cells are plotted individually in the graph below. Even at time zero, all Tenergy cells had significantly lower voltage than the Ultra cells, by 68 mV on average, and the discharge rate was much greater, so that after three weeks, the Tenergy cells were on average 190 mV lower than the Ultra cells. After the three week measurements I tested pairs of batteries in a 2-cell Maglite. The Ultra cells lit the bulb brightly with no noticeable decrease during half an hour of continuous operation. On the other hand, all six pairs of tenergy cells produced a very dim light that extinguished completely within 30 seconds.  
 
In conclusion, the Tenergy cells I received are defective in three ways. 1) they have a nonstandard positive terminal size that makes them unserviceable in some devices. 2) the fully charged voltage is lower than that of other NiMH cells and 3) The no-load discharge rate is much higher than that of other brands. I can’t see how any customer could be satisifed with this performance. I think that I may have gotten a bad batch or the comments from satisfied Tenergy customers I have seen on their site were from customers who had just tried their batteries after charging them. In either case, it is unacceptable.  
 

Very Satisfied
Reviewer: Harvey Fishman
User Rating: 
Click Here to See the Profile for Harvey Fishman

1/12/08 12:05 PM
I have been very pleased with All-Battery from the aspects of price, service, and quality of product. Over the last year, I have ordered from them about six times and all orders were shipped promptly with the correct products which worked well.  
 
Harvey

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