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| All-Battery.com / Tenergy Customer Reviews |
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Reviews 1 - 15 of 35
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7/11/09 12:13 PM
FIVE DAYS!!! I placed two orders with All-Battery.com on July 6th and they both arrived on July 10th! Everything I ordered was packed well for shipment. Absolutely no surprises at all...except for the speedy delivery. Both items I purchased came with free shipping and I honestly expected them to opt for the slowest means of delivery possible because of that and I would not have blamed them for doing so, but they sent both orders Priority Mail through the USPS.
So why did I place two orders instead of one larger one? We live rural and our post office will not deliver larger packages. I have to go into town and pick them up. Smaller packages fit into our mail box.
I have purchased a lot of items over the Internet and one thing that grips me is late shipments and another is unannounced back-orders and that seems to be all that is out there these days. FIVE DAYS is faster than my normal wholesalers deliver and trust me, I spend a LOT of money with them.
I must admit, I was a little leery when placing my first order with All-Battery.com http://all-battery.com but I thought I'd give them a chance. BOY was I surprised at the great level of service! Well, shipping fast is one thing but after some bad reports I've read, I wanted to see how the Tenergy batteries perform. I immediately plugged 4-AAA batteries into my BC-9009 and ran them through a test cycle to see if they perform as advertised. Even on the first cycle, they tested significantly higher than the Powerizers I've been using. Granted, the mAh readings are a bit lower than advertised but that is common in the industry with all but the most expensive, brand-name batteries and even those are subject to a certain fudge factor. Lower numbers are also common with brand new batteries.
I purchased 60 AAA rechargeable batteries and also 24 RTU's and those also tested much better than I expected.
I am so pleased with their service and products that I have already placed another order with All-Battery.com.
No, I've not been paid to say good things about them and trust me, I rarely pass our compliments. They earned my respect and business the old-fashioned way. They said they would sell me certain items for a particular price and they delivered those exact items quickly. What more could you ask for?
If you want your order delivered fast and accurately, order from these guys.
PERFORMANCE UPDATE!
After only one more discharge/recharge cycle of the AAA batteries in my BC-9009, mAh capacity increased 30% and they are even more consistent between the batteries. Even after the first cycle the Tenergy batteries were performing better than my others.
It takes several charge cycles to reveal what the batteries will do and these already show tremendous promise. This review was modified by its author, FlightInWinter, on
7/12/09 7:39 PM.
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6/25/09 2:22 PM
I received my 8 station battery charger today. Seven days from ordering to receipt is not bad. Right now I'm discharging some older batteries and will charge them to see if this charger is what it purports to be. I have 7 different chargers and not one of them holds up longer than 15-20 charges. So far, four have discharged and four are still discharging. Maybe I've finally found the "Holy Grail."
"dealnews"
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6/21/09 2:35 AM
Since years I buy from all-battery.com because of a good product selection, very good prices, and very good quality. This time was probably the first time I received a product with a flaw, a battery charger with an impaired LC display. I requested an RMA and a day or two later I was promised a replacement unit free of charge. The flawed unit I should just discard. The replacement arrived a few days later - no problem.
To sum it up: The case was handled perfectly with excellent communication and execution. With that service I recommend all-battery without reservations at any time.
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6/2/09 6:48 PM
I have had great customer service with All-Battery.com / Tenergy with the low prices and great customer service, who can argue their low prices and hi-quality products?
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5/20/09 8:58 PM
Got 24 of the R2U AA batteries. Ordered on the 17th, received on the 20th.
I know this company has had some bad press at various hot deals sites, but thought I'd go ahead and try anyways. Received the correct 2300mah batteries. So just a datapoint here, and my experience was positive.
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3/29/09 10:23 AM
These guys have gotten some bad reviews for thier R2U ( ready to use ) batteries. I ordered a 24 pack of 2600 MaH AA batteries and an 8 pack of AAAs. I did not order them R2U. The order was shipped quickly and accurately. I got exactly what I ordered and got it quickly. I'll order from these guys again.
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1/29/09 4:44 AM
This is my third order with this company and I am very pleased with their "Ready to Use" rechargeable batteries. These are batteries along the likes of eneloop batteries.
Delivery is not super fast but still acceptable.
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11/22/08 11:55 PM
I have been using rechargeable batteries for many years. With two young children and lots of battery-powered toys, I found that I needed more batteries. One problem with nickel metal hydride (NiMH) batteries is that they "self discharge" fairly quickly. Depending on the brand, they can be 25% discharged within a few weeks, 50% discharged within a couple of months and fully discharged within half a year. Therefore, I have put a lot of time into researching "low discharge" NiMH batteries. Sanyo Eneloop are one of the most popular, but they typically cost about $3.00 per AA battery. As I was planning on buying at least a couple dozen batteries - I wanted to find something that works well and is inexpensive.
After doing some research on the Internet, I discovered All-Battery. Some reviews I read were favorable - while others were not as positive (particularly in regards to customer service). I placed an order through their eBay store (http://stores.ebay.com/All-Battery-Center) for 24 AA and 12 AAA "Tenergy Ready to Use (R2U)" batteries. Including shipping/handling the AA and AAA batteries each cost about $1.70 each - and both have a higher capacity than Sanyo Eneloop batteries. I also ordered one LED flashlight and two LED headlamps.
All the items were delivered just three days after ordering. There was a minor issue with one of the headlamps, but a replacement headlamp was immediately shipped out (and is working just great). I am extremely happy with the excellent service that I received, particularly with how a problem with the order was immediately resolved. My overall opinion is that although All-Battery may have had some customer service issues in the past, that they are working very hard to resolve them. Their high positive feedback score on eBay is a testament to this!
I did some extensive testing of the Tenergy R2U batteries. I tested some of the batteries right out of the package. They did not have much of a charge left in them. This is likely due to either: [1] not being fully charged at the factory when manufactured, and/or [2] sitting in a package for a long time (more than a year) so that some "self discharge" had occurred. I have a La Crosse BC-900 battery charger which is capable of testing the actual capacity of rechargeable batteries (by fully charging then discharging the battery). It also has a very useful refresh mode - which discharges and recharges up to 20 cycles or until rechargeable battery is refreshed to full capacity. New NiMH batteries greatly benefit from being refreshed to gain maximum charge capacity.
For example, Tenergy R2U AA batteries are rated at 2300 mAh. Initial test results for 4 R2U AA batteries were: 1943, 1930, 2020, 1159 (charging at 500 mA, discharging at 250 mA) for an average of 1763. The same 4 batteries after being refreshed three times were: 2340, 2310, 2200, 2290 (same charge/discharge current) for an average of 2285. This is very close to the rated capacity of 2300 mAh! I have at least six other brands of AA batteries that I have tested (rated from 2000 mAh to 2600 mAh). Most of these AA batteries have a actual capacity that is 10% to 15% lower than the advertised capacity.
Tenergy R2U AAA batteries are rated at 1000 mAh. Initial test results for 3 R2U AAA batteries Tenergy R2U AA batteries were: 787, 782, 813 (charging at 500 mA, discharging at 250 mA) for an average of 794. The same 3 batteries after being refreshed two times were: 834, 822, 848 (same charge/discharge current) for an average of 835. This is about 15% lower than the rated capacity of 1000 mAh ... however is still a good result when compared with other AAA NiMH batteries. I have at least three other brands of AAA batteries that I have tested (rated from 800 mAh to 1000 mAh). Most of these AAA batteries have a actual capacity that is 20% lower than the advertised capacity.
I haven't owned these R2U batteries long enough to thoroughly test the "slow discharge" capability ... perhaps I'll be able to update this review sometime in the future. :-) As for the flashlight and headlamps - I'm very happy with them. They are incredibly bright (compared to other LED flashlights that I have) and durable. In fact, I like them so much I just ordered some more! This review was modified by its author, david.e.lewis, on
11/23/08 12:09 AM.
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6/26/08 1:38 PM
he price was competitive and the service was great. I ordered the wrong battery pack and had very prompt and courteous help in getting my error corrected. I will be a their customer from now on
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6/21/08 1:13 PM
My purchase of the latest-technology lithium polymer batteries from All-Battery.com went seamlessly. I received my shipment even earlier than anticipated and the batteries work great! Plus I got free shipping on my next order. I will buy from them again for sure, and would recommend them to anyone. A++.
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6/13/08 4:14 PM
I have ordered quite a few batteries from All-Battery, including AAA, AA, C, D, and 9V sizes. Overall, my experience has been extremely positive, and I would highly recommend ordering from All-Battery. Below are a few comments:
* Batteries are cheap and have high capacity. In fact, after some internet comparison shopping, they're by far the best battery deal I've found.
* Unlike some other reviewers, I've found their batteries to be standard sized so that they fit all of the uses I've wanted them for.
* Shipping is fast. Communication is great about receipt of order information, and notifaction of shipment.
* I once ordered way too many C batteries. When I called to return them, I was immediately connected to an actual person, who was helpful and courteous. Returning them was fast and easy, and my credit card was refunded in a reasonably prompt way. When I called to inquire about the refund after a couple days, the person I spoke with told me the exact day the refund would be forthcoming, and he was correct.
* My one suggestion for improvement is in the packaging. Most of the time, the batteries have come well-padded and packaged adequately. However, on a couple ocassions, they have been not padded at all -- I just ordered 5 D cells that had zero packaging around them at all -- they were just put in an unpadded manila envelope. We'll see if they work. I once had a 9V battery not work from them because (I think) of poor packaging. However, overall, the packaging has struck me as sufficient -- this has just been a single occurrence when they haven't worked.
* I also have purchased a battery charger from All-Battery, and thus far I've been pleased and impressed with it. This will be my 3rd rechargeable battery charger, but it seems like it's the most versatile, intelligent, and reaosnably fast.
My school also uses rechargeable batteries from them -- lots and lots and lots of batteries from them. They are used in our physics lab as well as in the tech department for cameras. Both departments have had a great track record with them. The tech support person told me that occasionally they will get a bad batch of batteries that don't hold a charge well, but that's the exception not the rule.
As I previously mentioned, I would highly recommend them to anyone. Oh, one word of advice: google for coupons, because you can almost always find coupons for free shipping.
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4/28/08 11:15 PM
Speedy delivery. I was thinking the price was too good to be true, but the batteries seem to be as advertised and they arrived promptly. As a bonus, I managed to find a great package deal and a discount code via fatwallet.com
I'd buy from them again.
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4/27/08 3:54 PM
At first I was upset because there was an issue with the PayPal payment but they apologized and gave me free upgraded shipping. Order arrived in 3 days which is acceptible I would recommend this company to anyone.
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1/12/08 12:05 PM
I have been very pleased with All-Battery from the aspects of price, service, and quality of product. Over the last year, I have ordered from them about six times and all orders were shipped promptly with the correct products which worked well.
Harvey
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3/8/07 1:35 PM
Having quite a long time experience with rechargeables I have found that they tend to loose their long-life quality over time and recharge cycles, especially this being true with low-cost batteries. This is one of the reasons why I wasn't quick to review the Tenergy brand that allbattery sells - not until they had at least 20-30 cycles of charge. I used the 2600 mAh AA and 1000 mAh AAA batts found at http://www.all-battery.com/index.asp?PageAction=VIEWPROD&ProdID=587&HS=1 for digicam, portable speakers, players and other more-or less power hungry devices (it’s a common knowledge that for low drain devices such as remotes alkalines are better for their capacity to retain charge for a longer time).
After using them for 5 months now I have to admit that I have been pretty happy with their life and reliability. They tend to have a long life (not just a good rating), and they even seem to have a better shelf-life than comparables. None of the pack developed any faults as of yet. If this is of any significance, I use a smart charger that does not overheat or overcharge which should also help the batts. Have not tested any chargers from all-battery and have no comments on those, however from the photos at least the cheapest of those seem to be the generic type most of the economy battery stores offer.
My verdict: With the price that is really good and competitive they have a pretty bright future, I would say, of course if they contain the good price/quality ratio.
This review was modified by its author, lceponyte, on
3/17/07 8:41 AM.
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