Placed order on 09/14 and CC charged, received email notification on 09/16 that one of the items I'd ordered was no longer in stock. Called 09/16 to have them substitude the item and ship the order but order was not shipped until 09/23 after 3 more calls to customer service.

I ordered two sets of "12 AA 2300mAh 12 AAA 1000mAh Ready To Use (R2U) Long Shelf Life Rechargeable Batteries with Compact Charger" (part number RTU-12AA/12AAA2822). The batteries arrived fine and appear to work.  
 
However, none of the two chargers were in the package. I immediately contacted customer service via e-mail. No response, ever. I phoned a week later, and Lydia (customer service rep) told me that they had my e-mails on file, and saw that no one had replied.  
 
In the same order, I ordered two "Protection Circuit Module (PCB) for 11.1V Li-Ion Battery Pack (3 cells with 6.5A limit) (item no. 320062)".  
 
After connecting one according to its connection diagrams (and confirming with the S-8254A chip datasheet), and then connecting to my fully-charged 11.1V (nominal) 3-cell lithium-ion battery, my multimeter read ~0V across the P+ and P- terminals of the chips. I wired and then connected the second PCB, and it too failed to enable.  
 
I sent several e-mails to customer service, filed an RMA and phoned customer service. Lydia del Real told me to talk to Kevin (technical), but I received his voice mail and it errored (didn't let me leave any message). Lydia then told me they would phone me back.  
 
No one ever got back to me, by e-mail, phone, or otherwise. That was two months ago.  
 
I am still trying to get in touch with them to follow through on getting my chargers and PCBs. When I phoned today, they told me they no longer had any record of my contact. Fortunately, I kept all my e-mails, including my RMA request. I also have recorded the telephone message where Lydia told me they would send me the chargers and phone me back.  
 
Hopefully I can get my chargers and working PCBs, or a refund. Chances don't seem great, going by other reviews.

this web retailer set incorrectly wired battery connectors. They have been unresponsive to their "live chat" which is never "live" as well as email requests. Many other complaints on their web site about mistakes on orders. Stay away from this retailer.

Looking at reviews from fellow members indicates that I'm not the only one who was scammed. I too ordered the 2300mAh R2U batteries but received 2600mAh regular batteries instead. No replies from my inquiry and request for RMA.

Just like others, I am very disappointed with All-Battery. I ordered the R2U AA 2300mAh batteries on 12-02-2008, but they sent me 2600mAh batteries instead. Their excuse was R2U were out of stock. Some of the other reviewers ordered at least 1 week before me and they had the same problem. But All-Battery continued listed they are still in stock on their web site. DO NOT BUY FROM THEM EVEN IF THEY ARE ON SALE AND IN STOCK.

I am very disappointed with All-Battery’s customer service.  
To summarize the events:  
I ordered the R2U AA 2300mAh batteries on 11-29-2008 when the items were in stock. The packing slip that came with the order indicated the R2U batteries were sent with the order however 2600mAh batteries were placed in the package instead.  
I reported the error and was told that the R2U batteries are out of stock and to either keep the wrong batteries or wait until 01/31/2009 for an exchange. I responded by saying I did not want the wrong batteries/ to wait and requested instructions for return/refund. I am then told to return the wrong batteries at my cost and then a credit for shipping/items would be made.  
These are my complaints regarding the above statements:  
The purpose of a Packing Slip is to show what is placed in the package. Clearly this company lacks quality control because the packing slip shows the ordered batteries but wrong batteries were placed in the package. And now I learn they are out of stock of the correct batteries.  
The suggestion that I accept the wrong batteries saves them any expense for their mistake, i.e., the cost of return for the wrong batteries and the cost for shipping the correct batteries. The R2U batteries are more expensive than the wrong ones sent and no offer was made to refund any price difference.  
The suggestion that I wait until 01/31/09 for an exchange and to just hang onto but not use the wrong batteries is unconscionable. For a Company whose primary business is selling batteries, the inability to replenish normal stock for two months indicates a severe problem  

Only buy from this company if you are willing to accept something that you did not order.They will do the old bait and switch and if and when you can actually get a response from them,they will tell you to send back the wrong items at your own expense.Terrible company!!!!!

On 11/30/08, I ordered a pack of 16 AA ready-to-use batteries and a travel charger from All-Battery. They sent me regular AA NiMh batteries and a different charger without any notification. After emailing the company they were reluctant to pay return shipping. Will never purchase anything from this store again.

I ordered 2300mah Ready To Use (R2U) batteries. They shipped 2600mah Ni-Mh regular batteries that have received extremely poor reviews on the web. I have seen other postings on SlickDeals that others have also received this intentional substition. This is bait and switch. Advertise new desirable batteries, then ship poorly rated batteries that no one wants. Unbelievable.

Bought a battery charger. Used only a few times and it failed. In fact, internals melted and smoke came out! I filed case with Fed consumers affair department for potential product safety hazard. When I contacted the company they said past 6 month they won't do anything, not even provide paid repair service.  
Stay away; buy a Maha or at least a major brand that offers repair service.

Tenergy NiMH Batteries Have Nonstandard Size and Unacceptable No-Load Discharge Rate. I purchased two dozen AA NiMH batteries from All-Battery.com in an ebay auction on January 19, 2008 for home use. Twelve were to be for me and twelve for a friend. I purchased these specifically, because the price was good and they came in a package deal, including C and D adapters. The adapters seemed like a good idea for three reasons. 1) you need fewer types of batteries on hand, to always have charged AA, C and D cells, 2) most chargers are only for AAA and AA cells and 3) true high capacity C and D NiMH batteries are very expensive, and the cheaper ones are really just AA batteries in a larger shell. This was fine, because the particular uses for C and D cells that we have, Roomba virtual walls, are low drain and the more rapid turnover for the AA batteries would be acceptable.  
 
Upon receiving the batteries, I charged all twelve of mine and tried them out. It turned out that they did not work in my Cateye LED bike light or in the controller for my radio-controlled helicopter, two main reasons I needed them. Comparing them with other AA batteries, it seems that the problem is that the positive terminal of the Tenergy batteries stands a little less proud from the body than the others, and the aforementioned devices happened to have plastic bosses around the positive terminals, so that the positive terminals of the batteries could not reach those of the devices. I contacted All-Battery.com about this, and they referred me to Tenergy for technical support. The Tenergy tech support person assured me that the batteries met the IEC specification and offered me a 50% refund. It was not clear if I had to send the batteries back and only 50% of my money would be refunded or they would refund 50% of the money without taking the batteries back, but I didn’t clarify this, as I thought I might add a little solder to the terminals to make them work – I did not get a chance to try that.  
 
Fig. 1: Photos of the positive terminals of a Tenergy AA cell (left) and and Ultra AA cell over a mm scale. The positive terminal of the Tenergy cell is just about 1 mm proud of the shoulder, while that of the Ultra cell is significantly longer. The shorter terminal on the Tenergy cell prevents it from functioning in some devices.  
 
 
In the applications where the batteries did work, they seemed OK initially, but lost their charge very rapidly. My friend tried newly-charged ones in her Roomba virtual walls one day and they worked, but a few days later they did not. She also put them in her wireless computer keyboards, but they only lasted a couple of days, while other brands last several months. I put a newly charged pair in my etrex GPS one weekend and went on a hike, but the next weekend they were dead. It seemed that the batteries were running down very fast between charges, so I decided to do a test. I charged 12 batteries and measured the voltages. I found that the voltages were lower than the other NiMH batteries I had (Sony and Ultra). I also found that they discharged faster than other batteries and were very weak after one week. I unfortunately lost that data, but I wrote to All-Battery.com and Tenergy again, asking for a complete refund. They never answered my email, so I decided to do another test and write this review.  
 
I charged 12 Tenergy cells and 2 Ultra cells. The Tenergy cells were bought January 19th 2008 and the Ultra cells were at least two years old but in excellent condition. I had bought them from Globalcomputer.com. I measured the no-load voltage of all cells immediately after charging and a couple of times over the next three weeks. The results for all 14 cells are plotted individually in the graph below. Even at time zero, all Tenergy cells had significantly lower voltage than the Ultra cells, by 68 mV on average, and the discharge rate was much greater, so that after three weeks, the Tenergy cells were on average 190 mV lower than the Ultra cells. After the three week measurements I tested pairs of batteries in a 2-cell Maglite. The Ultra cells lit the bulb brightly with no noticeable decrease during half an hour of continuous operation. On the other hand, all six pairs of tenergy cells produced a very dim light that extinguished completely within 30 seconds.  
 
In conclusion, the Tenergy cells I received are defective in three ways. 1) they have a nonstandard positive terminal size that makes them unserviceable in some devices. 2) the fully charged voltage is lower than that of other NiMH cells and 3) The no-load discharge rate is much higher than that of other brands. I can’t see how any customer could be satisifed with this performance. I think that I may have gotten a bad batch or the comments from satisfied Tenergy customers I have seen on their site were from customers who had just tried their batteries after charging them. In either case, it is unacceptable.  
 

I ordered smart universal charger upc 8000104.The charger that i received did not worked properly. I sent it back, they shipped a replacement and it does not work either. Here it is april 24 with a charger that does not work. I have purchased batteries from these people i had to send them back also....

I ordered 101 double-A batteries and was sent 111 triple-A batteries. Not only was the quantity incorrect, but the type of battery was incorrect. After I finally got someone to respond to me, they mailed me a sticker to send the package back to them. They refuse to refund the full purchase price back to me saying that it's against their policy to refund the shipping costs. I am not giving up and will report to the BBB and my credit card if they continue to refuse to refund my money. Since it's only $10 that I'm out for shipping, it's not a huge deal, but enough to convince me to never work with this company ever again.  
4/3/2008 update - They agreed to refund my shipping charges so I am now happy. It was a trying time, but they have finally satisfied me.

This review was modified by its author, brettm, on 4/3/08 3:09 PM.

Purchased a T-6280 8 Channel Smart Charger in Nov.2007 to prepare for all the batteries my childrens toys would go thru. I've ordered additional batteries in Jan.2008 and both times the shipments came fairly quickly.  
The T-6280 8 Channel Smart Charger started going bad today with pretty minimal use. I think I've re-charged maybe less than 25X. Both of the channel lights flash red which is supposed to indicate a bad battery but there are no batteries in those particular channels to be charged! Killing the power and re-plugging it in didn't stop it. Brought it to work and I noticed only one channel was blinking not two anymore. I contacted customer service and was told to email the RMA department. I asked to be transferred but was then told no one would be there until 10:30. Oh, OK. Found an RMA form to fill out online so just did that. Up until now the batteries and re-charger seemed to work pretty well and I was happy. Hopefully their customer service can be accomodating but we'll see. Other comments I've seen have not been too happy with customer service.  
Update Feb.21, 2008  
Received an RMA form via email pretty quickly. The RMA is a Word doc and it looks like an 8th grader made it up. Anyway, I returned it on my dime and it's been two days since they received it. Since there is no indication on the order status page of their 'site I called customer service but just got busy signals. I initiated a 'Live' chat and I was told it would take about 5 days to ship out my replacement. That's where I stand now.

This review was modified by its author, Kio, on 2/21/08 3:51 PM.

I've made two orders from All-battery. The first order went smoothly and I got my package in about a week. I ordered a 1A, 30-40 cell NiMh charger, which turned out to be a piece of junk. The charger was never able to detect when the battery was fully charged. If left unattended, it would have destroy the battery. I returned the charger and was given a refund. But of course I lost money on the shipping costs. I also got six 7 cell packs of 3800mah NiMh batteries. The packs were on sale and was quite a good deal. But when I tested them out, they were all much lower than the claimed capacity. Even after many cycles to condition them, the best I got was about 3000-3200mah. They also sell two different 4500mah NiMh cells. One costs a little bit more than the 3800mah cell, and there other one "Propel" costs twice as much as their other 4500mah. So what's the differences between them? The more expensive cell has a guarantee than it as a min. capacity of 4200mah. So what does that mean for the cheaper 4500mah cell? It's probably also much lower than the claimed capacity just like the 3800mah I bought. So bottom line, don't trust their rating! Only their top "Propel" cells has any guarantee.  
I bought these cells to power my electric bike. So battery capacity is very important. Because the cells capacity didn't measure up to what I was expecting, I decided to get more packs to wire them in parallel and double my capacity.  
After my first order, I was given a code for free shipping if I made another order within 60 days. This was extra incentive to make a second order. I used the code during my order and everything went through, or so I thought. 5 days later, my order still hadn't shipped. I later found out the free shipping only applies in the US. I'm in Canada. After a bunch of ignored emails and second rate customer service, I called them to sort everything out. In the end, I had to pay another $23 to get my package shipped. If I hadn't already committed myself by buying the first set of batteries, I think I would have cancelled my order.  
My conclusion is, All Battery has good prices, but don't believe their claims unless they have a guarantee. And if you're looking for a NiMh charger that can charge 30-40 cells. Make sure the charger uses a thermistor for peak detection. Chargers using voltage drop detection, like the one all-battery sell don't work well on packs with a lot of cells.  
One last note. I was on this site a month ago and saw there were many reviews of All-battery. There must had been over 60 reviews going back several years. For some strange reason, all the reviews were deleted. Not sure who was responsible for that. The deleted reviews were not all bad, but there were a fair number of people not happy with them. Their rating was around 6 out of 10.