Price was the best I could find, shipping included. Website was easy to navigate, easy to use and answered what questions I had. My only issue is with the fact that the product I ordered (wireless headphones, not an extremely durable item) was shipped in an unpadded bag containing the factory refurb bag in which the headphones and transmitter base were bubble wrapped, but that was the only protection they had. They seem to have arrived undamaged, but seeing them arrive via USPS without a box for protection was a little worrisome. Aside from that I am very happy.