I was completely dissatisfied with this company. I ordered a phone for a special situation and had only one shipping option which made it very inconvenient. When the phone did arrive the handset was broken and a large hole in the base station. I called about the damaged item and the only option was to return, wait and they would send another. A minimum of 6 days. This was not an option. I requested if they sold a compatible phone for the base. Only one person could answer my question and he would be gone for a week. It is apparently a low budget operation which has no cross training and very poor customer relations. I will not do business with this company again. Far to many hoops to get anything done.
This review was modified by its author, Gradymac, on
10/28/09 11:12 PM.
Had a problem. They are working on it. Promised to fix. After more than 30 days and a third phone. Finally got one that worked. Said they would send me a check for 10 bucks. Nothing... Done with Dakmart!
Never again....
This review was modified by its author, dreamsoarer, on
11/4/09 7:24 PM.
This was my first time to purchase from this online retailer. I felt un-easy about them from the beginning. I emailed them after 72 plus hours to find out why my order was still being processed. The next day I received an email. “We are sorry to say this item is on backorder We can ship as soon as the unit arrives, or we can cancel teh transaction Your credit card has not ben charged Wes also have several other Denon receivers in stock Please call us at 1-877-DAKMART ext 226 thanks" (I tried to call several times (Kevin ?)to re-order a deferent model but only got messages, they never returned my call. I just hope its just waisted time and they don’t charge my card (I will press charges). After doing Google search it appears they have had many complaints (Google dakmart complaints). It makes me wonder if some if not all of the reviews here are bogus. Purchased item (Denon receiver) elsewhere. Bad business practice's, waisted time, horrible customer service,many google complaints, merchant has all my credit info. wow! can you say red-flag
Revised 9/15/09
Received a call from Dakmart this morning advising product ordered (Denon AVR) are in stock and now available. The gentleman apologized for the inconvenience and offered a deal. He said he spoke with Kevin about the issue and asked if I would revise my resellers review. I have all ready ordered from another supplier since. My item has been delivered and set up days ago. If they had just called before now I wouldn’t have felt as if my purchase was just not important to them.
**UPDATE** 10.7.09
Dakmart.com sent item anyway even after canceling the item. I was totally shocked again by this companies business practices. Called Dakmart.com same day, they sent a return label and said UPS would pick it up. I don’t think UPS was ever notified so I took it to the shipper myself. I finally received credit for the returned item but not for original shipping charges of $36.59. Called Dakmart.com again and spoke to Diana she wanted my original email stating that I canceled the order. Another runaround. I forwarded her the original email cancelling the order. She replied she was unable or could not because she didn’t have the authority to do so. Diana with Dakmart said she would have Kevin the manager call me right back, well Kevin doesn’t get back to his customers from my experiences with him. So let’s just see what happens next.
This review was modified by its author, bathtubsink, on
10/7/09 9:52 AM.
i order some rs120 sennheiser wireless headphones from dakmart straight out the box the sounded like they were blown terrible bass very unsatisfied tried to contact these people by phone and email till this day i have not heard from them very unprofesional well anyways i ended selling a pair of brandnew headphones on craigslist for 25 dollars what a shame do not recomend this store sucks trust me read there return policy before buying anything from them you'll see what im talking about.
This review was modified by its author, fg, on
8/5/09 10:56 PM.
TERRIBLE!! Placed an order on July 2nd. Never received a confirmation number and began to think the company was sketchy. Not unlike the last reviewer, I contacted the company (SIX DAYS LATER) when my item had not arrived, only to receive an e-mail back stating that my order had been "canceled because the item was back ordered." How nice of them to let me know...
Now, how exactly is a refurbished item back ordered? Maybe they have a list of people who have this type of phone, and they just wait for the phone to die, then be refurbished, and subsequently resold on this rip off site? Ha! Don't waste your time or money!! A huge inconvenience--had to start my shopping for a new cordless phone all over, meanwhile we are using a corded phone--ugg! BY THE WAY--UPDATE--They are STILL selling the phone I bought (that is out of stock) and another comparable model that is supposedly out of stock as well. **
This review was modified by its author, VTGIRL, on
7/8/09 3:21 PM.
Bait and switch! I placed two separate orders this month and both items on their website showed the items in stock. After waiting for a week, I had to contact them concerning the status of my orders. Neither order was in stock and they tell you they are waiting to receive them from the factory. They then try to sell you a more expensive item that they really do have in stock. Even after upgrading to a more expensive item on the first order, it took another week and a half to receive it. The second order ended up getting cancelled by them because I didn’t upgrade to the more expensive model.
They lied to me, shipped me a product I didn't order which was so poorly packaged it arrived missing a part and now they won't take it back or return calls. In America that's stealing.
I found on their website the uniden phone I'd been looking for with 3 handsets. The page with the phone did not list anywhere that it was refurbished,but just to be safe I phoned them and the told me it was new in the box, so i ordered it. It arrived in a beatup box for the 4 handset model with all the parts rattling around and a piece of tape it looked like UPS had slapped on it. On the exterior of the box they had simply crossed out the 4 with a pen and written in 3. So obvioulsy this was not a new product. Upon opening the box I desoverd the battery for one of the handsets was missing and not from uniden identifying the unit as a refurb. I called them up and told them the problem. They said the site said it was a refurb, we both went to the site while on the phone and it turns out that from one page it does and from the one I ordered from it did not. Yet they still refuse to give me a 100% refund and pay for shipping even though this is 100% their mistake. They're thieves!
This review was modified by its author, delphini, on
5/13/09 1:00 AM.
I saw AirDock listed on ebay. It was what I was looking for and the price was right! I'm impressed with the service and am looking forward to making future purchases with Dakmart!
Upon setting up the AirDock I found that it did not work. I returned it promptly priority mail at my expense. After a week of waiting I made a call to Dakmart and was told they no longer carried this product although it is still listed on their website. So far I have not received a refund and would not recommend this experience.
This review was modified by its author, riderbikers, on
5/5/09 9:25 AM.
The item I ordered was backordered and I was never informed. I was charged though PayPal immediately upon purchase. After two weeks of my order not showing up I called. The man on the phone was very unfriendly and belittled me.
I immediately canceled my order and bought the item locally for more money.
To add to what i wrote before: It took 4 days for me to actually be credited back the refund. It was NOT processed immediately. I was also shocked to see 4-5 new reviews all from new users within the last 5 days. All have one post and one review. It's almost as if they are registering to counter the bad reviews.
3/18/09 1:29 PM
Product was ordered on March 8th, 2009, was in stock, and i received an order confirmation after the credit card was charged. No word for 5 business days so i emailed on March 14th and received a reply stating it would ship on Tuesday March 17th. Today, March 18th 7 business days later, i received an email stating that the ups shipping label has been created and billing information received. I emailed Dakmart to find out if they can expedite the shipping since it was shipped via UPS ground. You would think because of all the delays they would do this out of good will. The question was ignored and instead i was told it was processed on Tue. 3/17 and shipped already today Wed 3/18. I became irritated and demanded a refund because of the discrepancy on the shipping. UPS is claiming it has not left the facility and i am being told its shipped on its way. The only good thing was that i received a full refund and no restocking fee.
Bottom line - The shipping wait was inaccusable and no reason was given for the delay. The committed date of 3/17 was never met. I've really been dealing with only one rep and he seems to be the only one answering emails/phones, Dan Kalesky which is probably why its called dakmart. Either he is too busy or this is a side job.
As if it ever shipped....
03/18/2009 2:12 P.M. BILLING INFORMATION VOIDED
03/18/2009 11:24 A.M. BILLING INFORMATION RECEIVED
This review was modified by its author, Grimm333, on
3/25/09 3:44 PM.
i asked what refurbishing they did on the headphone, they replied that they just changed the packaging. i asked what did you change in the packaging. they replied
"we have blocked you
thanks anyway"
would not recommend this seller to anybody at all.
I placed my order and received a confirmation. I soon received an email that the item was not available and they would let me know when it was back in stock. After several weeks, I have not received any further notice. I checked the website today (1/6/09) and the item is listed at three times my original order price. My order still shows up as pending in their system.
After my first order was held up, I decided to order a similar but different item. I received the same notification - item not available at this time and they would let me know when it was in stock and could process my order.
After about two weeks, I used their website to send them an email. I asked about availability of four specific items listed on their website that I was interested in buying. I never received a follow up to my inquiry.
If anyone orders something and actually receives what they expected, congratulations.
DAKmart advertised a NEW Sony RDR-VX525 DVD-recorder and VCR combo unit for a very reasonable price, comparable with refurbished 555 units available elsewhere. I figured I'd rather get the last-generation device, new, than the more recent one refurbished, so I ordered from them. Upon arrival, it turns out they sent me a REFURBISHED 525; I should have gone with the honest vendor instead and gotten my money's worth. Very disappointed.
THIS PLACE IS A JOKE BOUGHT THIS ON EBAY FOR MY WIFE FOR XMAS ONE OF THE ONLY THINGS SHE WANTED AND I NEVER RECEIVED IT AND 3 DAYS AFTER XMAS THEY WANT TO SAY THEY ARE SORRY!
