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Store Rating and Reviews XtremeGear.Com / buyxg.com

Homepage: http://www.buyxtremegear.com Shop Now at XtremeGear.Com / buyxg.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
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Six-Month Rating: 8.13 / 10
Six-Month Reviews: 4
Lifetime Reviews: 2280
   
Lifetime Rating: 7.72 / 10 All Stores Avg.: 8.12
8.75 Pricing of Products and Services
8.75 Likelihood of Future Purchases
7.50 Shipping and Packaging
6.25 Customer Service
2.50 Return or Replacement
Show Reviews Read all 2,280 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
5175 Commerce Dr  
Baldwin Park, Ca 91706
customer support email:
phone:
(888) 937-5580
customer support:
(866) 212-0973
business hours (est):
8:30AM - 5:30PM PST Mon-Fri  
Closed Sat & Sun

FAX: (626)813-3810


Trust and Ethics Policy
 XtremeGear.Com / buyxg.com Customer Reviews - Page 3
Page 3 of 155sort reviews by:
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Featured Customer Review
Very Satisfied
Reviewer: Rizzano
Click Here to See the Profile for Rizzano

2/11/09 6:47 AM
I have zero complaints about Joe and the service, quality, and products that he and buyxg.com provide. Everything was 100% perfect, and I could not have asked for a better experience. I paid for next day rush and ground shipping, but Joe contacted me and said due to the extra number of orders they had because of tax season and leftover from the holidays, 1 day rush wasn't possible, so he ... Read More


Very Satisfied
Reviewer: brendenr
Click Here to See the Profile for brendenr

6/17/08 11:27 PM
The machine came quickly, and exactly as ordered. I was particularly impressed with the rapid call from the salesman the morning after I ordered in order to make some necessary alterations to my order (my graphics card was too big to allow all the PCIE addons that I ordered). The machine is beautiful, lightning fast, and well crafted. I highly recommend buyxg.com.

Somewhat Satisfied
Reviewer: theantioch
Click Here to See the Profile for theantioch

6/8/08 8:15 PM
The PC was great shipped with excellent components other than the on board sound which crackles when playing music, also the temperature gauge which i included with my order does not give accurate temperatures inside the system.

Reseller Reply    
Posted by
6/12/08 1:27 PM
Dear Valued Customer,  
Thank you for taking the time to post. I am glad to hear you are happy with your service. About the onboard sound can you please call me at 1-888-937-5580 ext 114 as we may be able to resolve that. Addtionally the temp display is only designed to give general temperatures. We are not able to place the temp probes directly on the chipsets for safety reasons. The temp display should give you a general idea of how hot your system is. If its not functioning properly please call us we will work with you to correct the issue. thank you.

XtremeGear.Com / buyxg.com
buyxg

Very Satisfied
Reviewer: DMented2
Click Here to See the Profile for DMented2

6/6/08 5:57 AM
Great value for money. Got excellent pre-sale customer service. Shipped system ahead of schedule.

Very Satisfied
Reviewer: maksim303
Click Here to See the Profile for maksim303

5/1/08 7:50 AM
I went ahead and ordered a AMD Phenon Quad core system back on 31st of March, after a few days i was contacted by Joe to upgrade my Power supply since it did not appear the one that came with the desktop would be sufficient for computer, after upgrading the PSU the order status was updated to reflect the changes. After two weeks order status remained unchanged and a day before the estimated shipdate i called buyxg and asked why the order status was not updated, i was told that the Processor i wanted was on backorder and that the approximate date of arrival would be the 22nd and it was the only part they were waiting on so the desktop would ship by the 24th. A call on the 24th i asked why the status had not been updated and Joe went ahead and updated the status of the order on the website and the Dekstop was shipped out the next day. It arrived on the 29th of April. Packaging was well done with lots of foam inside the cardboard box, desktop booted up on first try, runs great and quietly. Only gripe was that the status of the order was not updated going through the process and i had to call in to inquire on the hold ups, otherwise i will definately do bussiness with buyxg again, great desktops and prices.

Very Satisfied
Reviewer: trowbd
Click Here to See the Profile for trowbd

4/7/08 7:51 AM
Overall this was a very positive experience, with a few hiccups thrown in. My system arrived a little later than I expected (due to a part not being in inventory), but I would definitely order from BuyXG again. My system looks great and seems very stable. Now I just need more free time to see how it plays all of my games. :)  
 
Dave

Very Satisfied
Reviewer: yvs2008
Click Here to See the Profile for yvs2008

4/3/08 7:17 PM
I purchased my new computer from www.buyxg.com . I have only had my new computer for about a week but so far I am very happy with it. It has excellent performance and is very well built! Also the price was great! Their customer service was also very good. I highly recommend them.

Neither Satisfied Nor Dissatisfied
Reviewer: nibdaman
User Rating: 
Click Here to See the Profile for nibdaman

3/26/08 5:55 PM
I ordered an XtremeGear PC and somehow ended up with a CyberPower PC. Makes me wonder if XtremeGear even exists. I don't trust CyberPower due to their track record of poor quality control.  
 
The PC stopped working withing a week of operation. I was shutting down, and encountered a blue screen, and now windows won't load on my PC. The system just locks after bios.  
 
My first encounter with tech support on 3/25, they couldn't track down my order number, requested a call back number, and never called back. I called back again on 3/26 only to be disconnected from their automated system, I called back again and left a message. I have yet to hear from anyone about my PC.

This review was modified by its author, nibdaman, on 3/31/08 9:52 AM.

Reseller Reply    
Posted by
3/28/08 10:12 AM
Dear Valued Customer,  
I am sorry to hear about the problems you are having with your computer. I can assure you the we are a separate affiliate of cyberpower. We spoke earlier and according to the result of our conversation we were able to resolve the issue with some troubleshooting. If you have any further issues please feel free to contact me. Thank you.  
 
Joseph Briggs  
Xtreme Gear

XtremeGear.Com / buyxg.com
buyxg

Very Satisfied
Reviewer: cefox34
Click Here to See the Profile for cefox34

3/25/08 8:41 PM
Great sales help. Arrived 1 day early, very well pacted, not a ding on the box ( 2,800 mi. trip).  
 
Definatley recommend. Not at all like folks at parent company (Cyberpower???) and I know because I tried them first...  
 
very honest person writing this and I search many, many moons an sites

Very Satisfied
Reviewer: jinxt_387
Click Here to See the Profile for jinxt_387

2/29/08 9:17 AM
Dealing with buyxg.com was very easy, quick, and inexpensive, I simply ordered my PC just how I wanted it, sent them the cash, and within a week and a half I had exactly what I wanted, I will be returning to these guys.

Very Satisfied
Reviewer: Ranger808
Click Here to See the Profile for Ranger808

2/27/08 12:32 AM
I searched the internet for several days before finally choosing XtremeGear.com. They had the best prices available and their site was very easy to use. My product was packaged well, shipped quickly and arrived on time. I will definitely do business with them again in the future and highly recommend them to others.

Very Satisfied
Reviewer: fepeddler
Click Here to See the Profile for fepeddler

2/18/08 3:56 PM
Honest and fair company. Customer support is top notch. My computer worked properly right out of box with no problems at all. I highly recommend Xtreme Gear computers. I am highly satisfied.

Very Satisfied
Reviewer: spaldingrb
Click Here to See the Profile for spaldingrb

2/13/08 12:33 PM
Best price found. Small company that has customer support that rivals the big guys. We'll definitely by again.

Very Satisfied
Reviewer: DrDinSC
Click Here to See the Profile for DrDinSC

1/26/08 3:45 PM
Excellent computer at an excellent price in excellent time.  
I ordered an advanced gaming computer on January 15th at the best price I could find on the net. I received it earlier than promised on January 25th. It arrived safely packaged and ready to use. The system runs smoothly on every game I have. It's quiet and fast and looks great, too. Will definitely buy from them again.

This review was modified by its author, DrDinSC, on 1/26/08 3:47 PM.

Very Satisfied
Reviewer: PhantomBread
Click Here to See the Profile for PhantomBread

1/4/08 1:37 PM
Extremely pleased with the machine and survice. Have recomended XG already and will continue to do so, as well as buy again from them.

Very Satisfied
Reviewer: erichupp
Click Here to See the Profile for erichupp

12/29/07 12:39 AM
Can't say how impressed I was with my buying experience from Extreme Gear! I had a few questions during the order process, all of them were answered if not the same day then the next. I made a change to my configuration and it was added immediately. The price for the change was incorrectly billled to my credit card. When I brought it to their attention they credited my account the next day. Without a doubt the best buying experience for a PC I have ever had. I will definitely recommend them to everyone I know for a new PC!

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