Horrible experience with BuyXG.com, I will never buy from them again. Nor will I buy from www.CyberpowerPC.com, many people may not know they are the same company.  
 
I spent over 50+ hours trying to get a defective PC they sent me to work.  
 
Even after explaining my situation to them, they refused to provide a full refund for the piece of s*** computer they shipped me. They tried to charge me for shipping and restocking fees. I had no choice but to file a claim with my credit card company to get a full refund. They did not care at all about my situation, and kept sending me the same response over and over. Even Dell has better customer support than them.  
 
Another thing, as soon as you ask for a refund, they no longer consider you a customer, so they try and screw you over with overpriced s/h charges that they won't refund and ridiculous restocking fees, even if they shipped you a BROKEN NON-WORKING PC! Who the hell does that? BuyXG.com does!  
 
After all is said and done, I'm still out 50+ hours of free time I spent trying to get it running and a bunch of cash I spent trying to replace parts to figure out what was defective.  
 
Please read my letter to this horrible company explaining my problems:  
 
=====================================  
 
Dear BUYXG tech department,  
 
I am returning this system because one or more parts are defective and the system does not work properly. I am a PC Technician with 7 years experience and I have diagnosed this system as being defective, and I’m requesting an immediate refund.  
 
I received this system about three weeks ago, it was purchased without an operating system installed. I went ahead and installed Windows XP, it seemed to work OK at first. Then after restarting it, I received “ntldr is missing” error. As a PC Tech I know this is a boot error. I tried every method possible to resolve this error, with no luck. So I decided to wipe out the drive and reinstall Windows XP, so it began. In all, I reinstalled Windows XP SIX times over the course of three weeks, only to receive the same message again and again after a few restarts. I even tried purchasing several different SATA hard-drives, and swapping other components in the system, but nothing helped. Only flashing the MOBO bios would get the MOBO to recognize the hard-drive and load the operating system again. But a day or two later, the same “ntldr is missing” error would re-appear.  
 
Not only that, but with every new install of Windows XP, I was not able to play video files properly. The system would crash while playing DVD’s or Divx and Xvid files. I could not play any computer games as well either. This leads me to believe the video card may be bad as well.  
 
There is something very wrong with this system, it may just be the mother-board and video card, but I’ve never experienced such a frustrating experience. Over the course of three weeks, I spent over 50 hours of my personal time trying to get this system booted and running properly.  
 
I’m very upset that I spent so much time, money and effort trying to load a defective system. I can’t get the time I spent back, but the least I expect is a prompt and full refund of the purchase price plus shipping from your company.  
 
Thank you  
 
==========================================  
 
They did not give a rats a$$ how much time and frustration I went through working on this defective PC. As soon as you ask this company for a REFUND, they try to make money from restocking fees and over-priced shipping and handling charges. They originally charged almost $70 to ship a PC half-way across the country. I shipped it back to them for under $50, out of my own pocket because they refused to cover return shipping for the defective PC they sent me.  
 
I could understand if the PC was working fine and I just changed my mind, but to pull this stunt on a defective system is just unforgivable.  
 
THIS COMPANY IS COMPLETELY DISHONORABLE AND ONLY CONCERNED WITH THEIR BOTTOM LINE. CUSTOMER SERVICE IS INSENSITIVE AND UNCARING. THEIR POLICIES ARE OUT-DATED AND UNFRIENDLY, AND THEY OFFER NO FLEXIBILITY.  
 
I will make sure none of my friends or family members ever order from them, I have bad mouthed them to everyone I know. And listed negative reviews on multiple sites.  
 
Do yourself a favor and either build it yourself or hire your neighborhood Geek to build a nice PC for you. You'll feel better about yourself and likely end up with a great PC.  
 
In this economy, we shouldn't be supporting companies that don't care about their customers. COMPANIES LIKE THIS DESERVE TO GO UNDER.  
 
 
 

This review was modified by its author, bchugh, on 11/12/08 2:39 AM.

I ordered an XtremeGear PC and somehow ended up with a CyberPower PC. Makes me wonder if XtremeGear even exists. I don't trust CyberPower due to their track record of poor quality control.  
 
The PC stopped working withing a week of operation. I was shutting down, and encountered a blue screen, and now windows won't load on my PC. The system just locks after bios.  
 
My first encounter with tech support on 3/25, they couldn't track down my order number, requested a call back number, and never called back. I called back again on 3/26 only to be disconnected from their automated system, I called back again and left a message. I have yet to hear from anyone about my PC.

This review was modified by its author, nibdaman, on 3/31/08 9:52 AM.

Dam them to hell.  
 
The order department was helpful and nice.  
 
My computer was delayed several days in shipping and my request to have my order date dated til the actual ship date was deflected.  
 
The machine stopped working 3 days into the testing...no video. I initially got thru to tech support but had to spend a several calls diagnosing what was wrong. During peek east coast hours this was very wasteful and half the time I did not get through. Eventually we identified the motherboard as the problem. Problem was that I was not communicated the option to ship the PC back, and was instead shipped a motherboard to install. Seeing the length of the procedures to install it myself, I tried, called to complain, had to get advice over several calls (with more waiting and not getting through) to get installed but still no video. At this point I was worried that it would take forever to get the thing running so I called to get to get a return number but was informed that I would have to pay for shipping now that my acceptance period was over.  
 
When complained the techs eventually left a message with a supervisor, who did not return the call as promised. I called again and was rudely told that policy was policy.  
 
I am wondering if this series of events does falls short of a legal fulfillment of their obligations, and in any case was morally well short of the mark.  
 
If you are not able to police your interests closely at the expense of long hours, I would not do business with buyxg.  

s#x13-o4656  
Ok, here I am I took the plunge and ordered a maching from XG with 2 sli Nvdia direct x 10 graphics cards. well All I have, is a very expensive web broser. I have called tech support 2 times as of today. Both support staff members have been rude and very short with me as I feel like I am bothering them. I am hoping that I can get my problmes takent care of when the next windows vista drivers arrive. I was told by tech support to contact the game manufacture and they could do nothing for me. I am a business owner and I have purchased about 20 desktops and laptops since 1997. I have only had trouble with two. One was from abs. I was very patient with the situatiion and tried to get things resolved for a long time. Finally I filed a lawsuit(helps to have an attorney as your best friend...lol) and they exchanged the computer. The new machine worked perfectly. Anyway I will be patient again logging all my problems and conversations in a shiny new green notebook. I did purchase this to enjoy all the new direct x 10 games. If I can not get my problems resoled I will file suite and get what I was promised one way or another. In closing, I would not buy from this company again. Be careful and do your research and never let them ripp you off. I would love to give this company a good review but I can not. The product does not work as promised, and customer service is lacking, however I did get to listen to four complete songs while I was on hold. XG=POOR Choice  
 
Chris Nicholson

Was really excited when I first made my purchase. I needed a fast system built quickly for an upcoming project. Did a 3 day rush order and was disappointed by delays. First they didn't have inventory checking when I made my order online and the memory was on order, so I changed it to a different brand. Then they couldn't add in a 3.5 floppy drive since my configuration wouldn't allow for enough space due to 4 installed hard drives, but I was able to make the modifications easily to do so once I got the system. A simple removal of the cage and 5.25 to 3.5 drive adapter did the trick. Basically, it took at the end of 9 business days to ship when I needed a 3 day rush build. They did take off 20 dollars for the rush build fee to downgrade me to the next 5 to 10 day rush charge. When I received the system, my install of Vista turned out to be bad since the help tools wouldn't work at all. The XION card reader / fan controller was also giving waring errors the instant I turned it on. I was able to fix the minor wiring problems, but it was still annoying. I wouldn't recommend them for dependability on timelines or finial quality checking. Since there were minor errors in the system I kinda felt cheated out of a finial $49 rush fee. Other than than the parts all work and it's a fast machine, but next time I'll buy the parts myself and get it built much quicker on my own. The delays and hassles defeated the purpose of my purchasing reasons for the extra labor costs and time constraints. Was the first and last time I'll have a company build a custom system for me.

I completely spec'd this computer in one night while at work -- printed it off -- and bought it the next day. Great system. Easier to use than Dell's configurator, and the price is WAY better. I swore I would never buy a prebuilt computer again back in 2000, but right now, I have to say, I don't think I'll ever waste time building one again. All materials from the motherboard/hard disk/case etc. were included free. I got extra cables, extra USB ports, and frankly, the computer is gorgeous and virtually silent. These guys know how to build a great box for cheap. With over a decade in computing and almost 4 years teaching CS in a university, I have recommended XG to students, faculty, and friends ever since I got my machine (5 days ahead of schedule ... try getting that with Dell, Gateway, HP/Compaq, etc.).  
 
These guys are great, and this machine makes me VERY happy!

I ordered a "barebones" system from this company on the 25th of September. My cc was already hit for the price of the pc the same day.3 weeks later I haven't heard a peep from the company (ie...is the pc assembled /any parts backordered / Tracking number).  
 
Numerous emails have gone unanswered, the phone there pretty much rings and rings. I checked thier order status page and see that now my system is supposed to ship on 10/9/06....that's today. Ok...a tracking number would be nice ( either on the status page or via email).  
 
 
I finally called the "home office" and perhaps after 10 rings or so, a gentleman gets on the phone. He says that he's a "secretary" there and that the production of the pc's are backedup but mine is supposedly built and it's being tested. I said ...it doesnt take 2 weeks to put a cpu/mb/video card and hdd into a case (no os installed). It would take what a hr or so to assemble and maybe using diagnostic software let the system burn in for 24-48 hrs?  
So now the guy says that it might ship tommorow..he doesn't know.  
 
10-12-06 -UPDATE-  
 
I received a email as well as a phone call from Joe in regards to my order. He provided a tracking number. I'd like to thank Joe for responding quickly to my request. I look foward to getting my Buyxg System. :) Once again thanks Joe!  
 
Update part deux :  
 
I received the computer on 10/16/06. I wasn't able to look at it until yesterday (the 17th).  
The computer is constantly locking up in the BIOS or when attempting to install windows xp. The bios wouldn't retain any of the settings. This is usually attributed to a failing bios battery which I replaced.  
I then noticed that the pc was sent with 2 sticks of 512 ram. Let me preface this by saying I recieved a email earlier (about a week before) saying that they had issues with the mb using 2 sticks of 512 and were going to send it with 1 stick of 1 gig. It didn't arrive this way.  
 
So now I wait.....  
 
10-31-06 :  
 
The Memory finally came in.  
I rushed home and installed it hoping for the best. There's no video ( this was a ongoing issue when i 1st received the pc).  
 
I've had it with this computer (and company). I don't see what sort of testing they preformed on the computer before shipping it out. I'm a IT admin at work and am in charge of purchasing as well. We're in the market for some workstations but alas my dealings with Buyxg has been less than stellar. So when we procure some computers it won't be from this company.  
I've spent too many hours futzing around with a computer that should be working out of the box.  
 
I expect a FULL REFUND (without any Restocking Fee's).

This review was modified by its author, annelid2968, on 10/31/06 6:27 PM.

I ordered a $1800 gaming system from these guys 2 months ago, but I waited to post this review until I received my refund. DONT BUY FROM XTREME GEAR. My system arrived and it was like it had never even been tested... could not install WoW or Oblivion, got memory errors, blue screen crashes, etc. Tried replacing the RAM but it didn't help, when I tried to re-install Windows it would crash and give errors. I finally sent it back for a refund. The sales guys were ok, the tech support guys were bad though... rude, condescending, couldnt find my order in their database (!), hung up on me, etc. If you have problems with your system this is what you can expect to deal with, as well as disorganization from Xtreme Gear regarding whether your order is from Cyberpower or Xtreme Gear, long hold times on the phone, etc. I was completely unimpressed with these guys and I would never recommend them to anyone. Yeah their prices are good, but when I order a PC for $1800, I expect it to work, and if doesnt, I expect some good customer service. Bottom line: AVOID.

Purchased a nice little gaming rig from BUYXG.com. This is the first desktop i have purchased in quite a while. A few months later, no problems or major glitches.  
 
300 GB HD  
Dual Core AMD 4400  
Dual Nvidia Geforce 7800 GPU's  
1gb of RAM  
Liquid Cooled  
 
I was very pleased with customer service. Everything was delivered on time and in working order. There was a small crack in the clear side of the case, but no big deal there. I wanted to post here as I used this site to determine who to buy from. I would buy from buyxg.com again in the future. Good price, good product. More machine for less money than you can get from a major name brand.

I entered this purchasing experience with buyxg.com with some hesitation. But after reading dell.com's rating (in fact if you're thinking about buying from them, read about their current situation on this website), I thought I'd give Xtreme Gear a try.  
I ordered the msi-1039 notebook, which was exactly what I was looking for in a laptop (light weight balanced with power). The day after I customized my system they called me the day right after to confirm the order, and also informed me that the paint job would take an extra 3 to 4 weeks (so I took that off the order). Everything went smoothly and I received my order in a little over 2 weeks (there was a holiday in between and I didn't put it on rush).  
However a minor heart attack happened right after I received the laptop, to make the story short, I almost returned it if weren't for a)I deducted the problem to purely memory, infact both of my 1gb ram sticks were faulty (scanned w/ memtest) and b)Xtreme Gear's service.  
I sent the damaged memory back and they sent new memory back to me in less than a week (it almost seemed like the new ones were upgraded from the generic i purchased at first). The notebook's been working great so far.  
A word of advice to future buyyers, you should understand that buyxg does not necessarily QC every part that came from different manufacturers, you should have some understanding of computers when you are ordering a custom system. But overall this company so far proved to me that small businesses can thrive in the shadow of corporate monsters like dell. They've been great to me in both sells and tech support(though sometimes it's nice to know a little about tech when talking to tech support.)

Completely dissatisfied with this company. I would never purchase from them again.  
My computer arrived DOA. The mouse was physically broken too. I contacted the tech support (3 days later because they aren't open on the weekends) and determined that either the motherboard or processor was bad. I could either be "cross-charged" for new parts and have a tech service the computer in-home or return the entire computer.  
I returned the computer. I am told they received it on April 26, 2006.  
As of this date, I still have not received a repaired computer.  
I called tech support today and learned it *may* be next week before it is ready.  
I am now going on 30 days and counting and still don't have the computer system I paid 0ver $1400 for.

This was my first purchase from XtremeGear.com, I ordered a very nice computer from them and it arrived in perfect condition. Working with Scott from sales was a pleasure. I updated my order to upgrade my video card after I had placed my initial order and Scott took care of it with no problems. I would definitely buy from them again.

I purchased from buyxg for the great prices and ease of purchase. I finally made my purchase. I waited anxiously for it to arrive. The day came, I received my awesome rig. Everything arrived intact and looked great. I booted it up to make sure it worked and initially it did, after 10-15 minutes I shut it down and went to work. I returned anxious to try out my new rig, turned it on, received an error message requiring me to go into the bios and check some settings, I think no big deal, keyboard is not being detected by the computer. I swapped out with 4 different keyboards, PS2 and USB still no fix. So here I am stuck with a $1499 piece of crap which I got to enjoy for 5 minutes. I say 5 because 10 of the 15 minutes were spent setting windows (entering the serial, personal info, etc) and 5 admiring how great it looked. Thanks buyxg.  
-Update:  
I Returned the system for repairs, it arrived on the 27th of March, no one called I had to check on the fedex website. Called today for a status. After being on hold for 8 1/2 minutes I was told that the case arrived damaged and was returned to fedex so they can examine it and reimburse the damage (no one called again, I had to call to find this out) Here's were it gets good, I was told that it will take 2-3 weeks until fedex returns it, then 7-10 days after that until they can ship it back to me (about a month). I asked about possibly getting a free upgrade on the return shipping since the reason I returned it in the first place was because it was faulty, but was told flat out no. So I ordered this thing in February, gets here in march, I enjoy it for 15 minutes, have to return it, they receive it in march and I won't get it back until May. I pretty much give up on seeing it until the end of the year just to play it safe, tired of getting my hopes up. About the only good thing this company has going is Scott Tran in sales, if he ran support things would probably run smoother there. I'll update on my situation some time at the end of the year when I think is when I'll see my $1499.00 paper weight.  
-Update 2:  
I received the replacement PC on April 20 (wow, a day early) I wasn't able to get around to testing it until right now due to work. Well so far evrything "seems" to be working fine. I'm still edgy and am transfering my old files to it little by little keeping my fingers crossed. I'm still wondering if I'll receive the two case fans that were supposed to be included with my water cooling system, oh well. The pc has been on for a little over 5 hours and so far no errors. I'll be happy as long as it keeps on working. Thanks for keeping me updated on the status Scott.  
-Update 3:  
Well the DVD-RW has quit working for no reason at all. I e-mailed tech support so lets see how long till they get back to me.

This review was modified by its author, LAS71, on 5/3/06 10:01 PM.

My experience with Buyxg.com was most pleasant. I learned about them in PCGamer Magazine and decided to check them out. I was researching different companies for a good deal on a gaming laptop. Buyxg.com had the best and most unbeatable price (even better than their sister company CyberPower.com). After finishing my research I decided to use BUYXG since they offered an excellent value on a great product, and had a above average reselleratings.com score.  
 
I ordered their AMD Turion and X700 Mobility based laptop. By the way it is important to note that they give you a lot of customization options, which helped me save $60 by not having Windows XP installed (a lot of companies do not have this option), since I get the pro version through my university for free.  
 
The order arrived exactly on the tenth business day, as Scott has promised me on the phone. It came very well packaged (in a Cyberpower.com box) and laptop including the screen lacked any scratches or dust (very nice). The computer had Windows XP installed on it (in a trial mode of course, no serial number was attached) for which I am thankful since it gave me the chance to start using the laptop right away until I could reinstall the PRO version (some companies, when user opts out from OS installation, just send a blank HD).  
 
The laptop functions perfectly (knock on the wood) and I am very happy with the service and price of BuyXg.com  
 
One minor “problem” that I had was that the laptop would not properly function with ATI’s new mobility drivers. When I called BuyXg’s tech support they told me that it only works with the MSI drivers (the manufacturer of the laptop system); while ATI specifically mentioned MSI and X700 support on its page. Everything turned out well though as 5.8 Omega drivers work just fine. I guess it was just a driver revision compatibility issue.  
 
RECOMENDED  

I thought long and hard about ordering from Xtreme Gear after reading through all the other customer write-ups about the company, but decided to give them a shot at my top of the line $3400 gaming pc (Gaming Elite SLI – AMD 4800+, 2 Gb ram, 500 Gb hd, ASUS A8N-SLI, two 7800gtx 256s in SLI, X-Fi sound card). I emailed them with questions prior to my build, and Scott from their sales side was always quick and thorough with a reply. His responses on resellerratings also made a positive impression with me because of his professionalism when dealing with upset customers. I placed my order knowing that Xtreme Gear’s pricing was nearly impossible to beat on a comparable system anywhere else, and hoped for best (reference note: Xtreme Gear is the sister company of Cypberpower, and is not related to ibuypower as it often seems confused with in various forums).  
 
I received my system as expected and the system started up right out of the box. I emailed support with a question about my SLI setup configuration, but never heard from them. This is when things took a turn for the worst. The machine was LOUD (my cooling system was CoolerMaster Liquid CPU Cooling Fan System Kit + 2 extra case fans)! My wife couldn’t stand to be in the same room because of the noise, and I would turn the radio on to drown it out. It sounded like a Cessna preparing for takeoff. That’s when I noticed the Vantec NXP-101 digital thermal controller with USB/firewire ports I ordered wasn’t even on the system. Instead it had been replaced with a cheaper analog CoolerMaster Musketeer (which doesn’t offer any thermal controls or additional USB/firewire ports like the Vantec does). I was very upset about this switch. At the very least, Xtreme Gear should have contacted me about this during the build process. The fact that they did not call or email me and replaced my ordered and preferred part with an inferior and less expensive component is what I would consider a very unscrupulous business practice. Plus, I was still charged for the more expensive Vantec NXP-101. I was also missing an additional piece of software I had ordered, and 2 USB, 1 firewire and the audio ports on the top of my CoolerMaster 730 case did not function at all.  
 
I proceeded to call tech support. I was informed that my Vantec NXP-101 was out of stock, and had been replaced. Support could not tell me why I wasn’t informed or why I wasn’t refunded the difference in price, nor could they offer a solution for lowering the decibel level of my system (although they suggested some of the component parts and fans may have come loose during shipping – which was not the case as everything was tight and secure). They were able to at least offer sending my missing software to me, however I declined because at that point I knew I would be sending the system back.  
 
I had to talk to another person to obtain a RMA number in order to return my system within the 30 day return policy. I packaged everything up and Fed Ex-ed the system back to California, and after a week of knowing when they had signed for the return package I called to check on my refund. I was then given a number for Xtreme Gear’s accounting department, who informed me that the refund process takes 7-10 days. A couple of days later as promised they refunded my entire amount sans my shipping costs.  
 
So, here is what I learned over the last month and a half. Xtreme Gear has great pricing, a great sales department, and are good on their word about returns. Their support and business practice is another story altogether, as I found it to be completely unacceptable. Take from my experience what you will, but know that I will be doing business elsewhere.