When you buy on their website, its says "WILL SHIP IN 7-10 DAYS " how about three weeks instead.  
I'm very disappointed with XtremeGear.com. I ordered my computer on 12/12 and I was hoping to receive it by 12/25 at the latest. This was supposed to be a New Years gift for my younger brother in NY.After I ordered the computer, 3 days later sales rep calls me and tells me that I will receive it after december of 2008. Then he offers me a deal that he can get it shipped to my house by 25th, if I pay 50 dollars extra for faster assembly. Like an idiot I agreed and paid extra 50 dollars.  
Since the time was to short for me I was worried that I wont get my computer on time i cancelled the order that same day.I thought I will order two when I came back from NY in January, 1 for my brother and the other one for myself.The sales guy made it look like I was going to receive my refund the same day.They refunded my money 13 days later and my bank charged me 120 dollar fee for not crediting the money the same day of the cancel. I called XtremeGear back and explained them that my bank required a letter to be faxed from the murchant that says XtremeGear refunded 11 days later from the initial cancel and the fee will be waived but they refused a damn letter. This shall pass Ill just order from someone else who is more professional and custumer friendly.  
DONT BUY FROM XTREMEGEAR, STAY AWAY FROM THEM.  
M.A.  
cypher_ma@yahoo.com

This is the worst company I've ever dealt with. First off, they sent me a new computer with a broken motherboard that actually had a piece missing. I was unable to get a hold of customer service until I posted a negative review on their site. Even after that, they tried to blame me for them sending me a broken computer. Joe Briggs did everything but flat out accuse me of breaking it. He lied to me at every turn about trying to get a hold of me or that my e-mails got lost in their spam filters or whatever he could think of to not deal with the issue at hand. I ended up replacing the motherboard out of my own pocket because it was easier than dealing with these people any longer. It's pretty obvious why their prices are so unbelievable.

This review was modified by its author, clownbaby, on 12/21/08 6:29 AM.

Horrible experience with BuyXG.com, I will never buy from them again. Nor will I buy from www.CyberpowerPC.com, many people may not know they are the same company.  
 
I spent over 50+ hours trying to get a defective PC they sent me to work.  
 
Even after explaining my situation to them, they refused to provide a full refund for the piece of s*** computer they shipped me. They tried to charge me for shipping and restocking fees. I had no choice but to file a claim with my credit card company to get a full refund. They did not care at all about my situation, and kept sending me the same response over and over. Even Dell has better customer support than them.  
 
Another thing, as soon as you ask for a refund, they no longer consider you a customer, so they try and screw you over with overpriced s/h charges that they won't refund and ridiculous restocking fees, even if they shipped you a BROKEN NON-WORKING PC! Who the hell does that? BuyXG.com does!  
 
After all is said and done, I'm still out 50+ hours of free time I spent trying to get it running and a bunch of cash I spent trying to replace parts to figure out what was defective.  
 
Please read my letter to this horrible company explaining my problems:  
 
=====================================  
 
Dear BUYXG tech department,  
 
I am returning this system because one or more parts are defective and the system does not work properly. I am a PC Technician with 7 years experience and I have diagnosed this system as being defective, and I’m requesting an immediate refund.  
 
I received this system about three weeks ago, it was purchased without an operating system installed. I went ahead and installed Windows XP, it seemed to work OK at first. Then after restarting it, I received “ntldr is missing” error. As a PC Tech I know this is a boot error. I tried every method possible to resolve this error, with no luck. So I decided to wipe out the drive and reinstall Windows XP, so it began. In all, I reinstalled Windows XP SIX times over the course of three weeks, only to receive the same message again and again after a few restarts. I even tried purchasing several different SATA hard-drives, and swapping other components in the system, but nothing helped. Only flashing the MOBO bios would get the MOBO to recognize the hard-drive and load the operating system again. But a day or two later, the same “ntldr is missing” error would re-appear.  
 
Not only that, but with every new install of Windows XP, I was not able to play video files properly. The system would crash while playing DVD’s or Divx and Xvid files. I could not play any computer games as well either. This leads me to believe the video card may be bad as well.  
 
There is something very wrong with this system, it may just be the mother-board and video card, but I’ve never experienced such a frustrating experience. Over the course of three weeks, I spent over 50 hours of my personal time trying to get this system booted and running properly.  
 
I’m very upset that I spent so much time, money and effort trying to load a defective system. I can’t get the time I spent back, but the least I expect is a prompt and full refund of the purchase price plus shipping from your company.  
 
Thank you  
 
==========================================  
 
They did not give a rats a$$ how much time and frustration I went through working on this defective PC. As soon as you ask this company for a REFUND, they try to make money from restocking fees and over-priced shipping and handling charges. They originally charged almost $70 to ship a PC half-way across the country. I shipped it back to them for under $50, out of my own pocket because they refused to cover return shipping for the defective PC they sent me.  
 
I could understand if the PC was working fine and I just changed my mind, but to pull this stunt on a defective system is just unforgivable.  
 
THIS COMPANY IS COMPLETELY DISHONORABLE AND ONLY CONCERNED WITH THEIR BOTTOM LINE. CUSTOMER SERVICE IS INSENSITIVE AND UNCARING. THEIR POLICIES ARE OUT-DATED AND UNFRIENDLY, AND THEY OFFER NO FLEXIBILITY.  
 
I will make sure none of my friends or family members ever order from them, I have bad mouthed them to everyone I know. And listed negative reviews on multiple sites.  
 
Do yourself a favor and either build it yourself or hire your neighborhood Geek to build a nice PC for you. You'll feel better about yourself and likely end up with a great PC.  
 
In this economy, we shouldn't be supporting companies that don't care about their customers. COMPANIES LIKE THIS DESERVE TO GO UNDER.  
 
 
 

This review was modified by its author, bchugh, on 11/12/08 2:39 AM.

I just canceled my order due to complete lack of confidence.  
 
I ordered a $1600+ computer on 9/22/2008 and heard nothing further. The order status page on the website stated that the estimated ship date was 9/30/2008.  
 
However the status page received no further updates until 10/2/2008 when I called them after an email to their sales department bounced!  
 
I spoke to Joe who indicated that the normal 10 working days would be extended due to high volume. He checked to see if any parts had been "pulled" and stated that they had started pulling parts and nothing was backordered.  
 
However, this was too little too late.  
 
1. Why does this company have an order status page which is not updated?  
 
2. Why does a computer company have a sales email address that does not work?  
 
Nothing makes any sense or gives confidence. I requested a confirmation email that I canceled my order. I will inform my credit card in 10 days if I do not receive that email.  
 
I will not buy anything further from this company. I should have known from all their flashy ads that something was amiss.  
 
Just think: if you can't trust them to sell you a computer, do you think you can trust them to back it up? Right.  
 
Addendum: 10/8/2008  
 
I emailed the company using the email address on their website for sales and once again, that email bounced back to me.  
 
Additionally I am still waiting for the company to credit my $1600+ back to my card. They have about 4 or 5 more days before I contact my credit card for a refund.  
 
1. Can you trust a computer company that doesn't answer an email address devoted to selling its product?  
 
2. Will they do the right thing and refund my funds?  
 
I'll update this review as things develop.  
 
In the meantime, buyer beware. Something may be very wrong here.  
 
Update:  
 
1. I tried emailing via the website and actually got through. Reviewing the bounced emails that I got back, it appears that when I first attempted to email via the website, there was an error generated such that an extra "c" was inserted into the company's email address.  
 
2. I got the refund for my canceled computer.  
 
This still begs the question why their website email form generated a bad email address for the sales dept.  
 
The bad reviews on this site totally trump the good ones in my opinion. I have ordered with a competitor who gets consistently 9.4 ratings on this site.  
 
Good luck with this company.  
 

This review was modified by its author, jimzzzak, on 10/11/08 5:45 PM.

8-22-08: Ordered AMD CPU  
 
8-23-08: Notification by e-mail the CPU was BACK ORDERED  
 
9-09-08: Received CPU - Incorrect CPU. Also, packaging was poorly done. Was not boxed, but merely put into a bubble envelope. The CPU’s box was banged up when I received product.  
 
I called support department several times. It took calling the support department, repeatedly, 5 hours a day, for 3 days until I found a resolution:  
 
The first offer for resolution was returning the CPU at MY EXPENSE (S&H), 15% restocking fee, on a CPU that I DID NOT ORDER.  
 
I refused to accept that offer and support representative ended the call. The rep did not contact me back until 5 and a half hours later. The rep said, if I want to keep the CPU they will credit me back $5.  
 
By the way, the CPU they sent me is worth about $45.00 on NEWEGG and BUYXG had already charged $81.00 on my CC.  
 
I obviously did not take the $5.00 credit, they offered me. He then, finally, said I can return the CPU. No restock fee, and they will have an RMA e-mailed to me. It took them 6 days to have the printable RMA e-mailed to me. That was after I contacted the return department twice.  
 
As soon as I received my printable RMA, I shipped out the CPU (in a box with bubble inside, better then the way it was shipped to me) on 9/18/2008.  
 
Today is 9/25/2008. It has been 7 Days since I shipped out the CPU back to BUYXG and I have yet to receive my money back.  
 
**Update**  
 
10/7/2008 - Refunded  
 
Summery: 8/22 - Original Purchase >> 9/9 - Received Product (incorrect product)>> 9/12 - Verbal resolution >> 9/18 - Received RMA via e-mail >> 10/7 - Received Refund  
 
1 month & 15 days to resolve an issue of Receiving the incorrect product.

This review was modified by its author, brpwn, on 10/8/08 6:21 PM.

Asus P5N-E motherboard was defective. The merchant issued an RMA to return the item. I know with most internet orders the S&H is non refundable, but charging a 15% restocking fee on a defective item? I will NEVER purchase anything from XtremeGear again.

Dam them to hell.  
 
The order department was helpful and nice.  
 
My computer was delayed several days in shipping and my request to have my order date dated til the actual ship date was deflected.  
 
The machine stopped working 3 days into the testing...no video. I initially got thru to tech support but had to spend a several calls diagnosing what was wrong. During peek east coast hours this was very wasteful and half the time I did not get through. Eventually we identified the motherboard as the problem. Problem was that I was not communicated the option to ship the PC back, and was instead shipped a motherboard to install. Seeing the length of the procedures to install it myself, I tried, called to complain, had to get advice over several calls (with more waiting and not getting through) to get installed but still no video. At this point I was worried that it would take forever to get the thing running so I called to get to get a return number but was informed that I would have to pay for shipping now that my acceptance period was over.  
 
When complained the techs eventually left a message with a supervisor, who did not return the call as promised. I called again and was rudely told that policy was policy.  
 
I am wondering if this series of events does falls short of a legal fulfillment of their obligations, and in any case was morally well short of the mark.  
 
If you are not able to police your interests closely at the expense of long hours, I would not do business with buyxg.  

I ordered a relatively standard computer from this site. It took over 2 weeks to build, and arrived a few days after that -- without any graphics card (I'd ordered an upgraded one with it). Upon notifying them, they sent one out and it arrived a couple of days later. Rather puts the lie to their claimed burn-in testing -- given the computer wouldn't be useable without it (there's no on-board video at all). No compensation for my time dealing with their screw-up and installing it myself. I would not buy here again.

s#x13-o4656  
Ok, here I am I took the plunge and ordered a maching from XG with 2 sli Nvdia direct x 10 graphics cards. well All I have, is a very expensive web broser. I have called tech support 2 times as of today. Both support staff members have been rude and very short with me as I feel like I am bothering them. I am hoping that I can get my problmes takent care of when the next windows vista drivers arrive. I was told by tech support to contact the game manufacture and they could do nothing for me. I am a business owner and I have purchased about 20 desktops and laptops since 1997. I have only had trouble with two. One was from abs. I was very patient with the situatiion and tried to get things resolved for a long time. Finally I filed a lawsuit(helps to have an attorney as your best friend...lol) and they exchanged the computer. The new machine worked perfectly. Anyway I will be patient again logging all my problems and conversations in a shiny new green notebook. I did purchase this to enjoy all the new direct x 10 games. If I can not get my problems resoled I will file suite and get what I was promised one way or another. In closing, I would not buy from this company again. Be careful and do your research and never let them ripp you off. I would love to give this company a good review but I can not. The product does not work as promised, and customer service is lacking, however I did get to listen to four complete songs while I was on hold. XG=POOR Choice  
 
Chris Nicholson

HORRIBLE experience with this company!  
 
Received my $1400 system and had problems from day 2. BSOD/System shut down progressively got to the point where it would shut off 2-3 times in one evening. Tech support can only be reached after a ridiculously long hold time. Advised to turn off all start up programs, test RAM, reinstall windows with no results. System continues to spiral downward with loss of peripherals until nothing will start up.  
 
XtremeGear tech tells me that I need to replace the motherboard (on a watercooled system) with phone support even though I express concerns that I don't anything about the innards of a computer. When he's finally convinced to take it back for repairs, it costs me $60 to ship.  
 
I call to check on the status and they tell me my laptop was already shipped back to Bowie, MD. Since I don't have a laptop and I don't live in Bowie I was a bit confused. Tech who answered the phone is flustered...says he's new with no training yet. After being constantly put on hold, word is that a tech is working on it now and it'll be shipped out on Monday...call back for a fedex #. Called 2 days later, no one can tell me what was wrong with the system..call back later for a fedex #. MONDAY...tech tells me that the motherboard was changed..call back for a fedex number. THURSDAY..no fedex delivery! Asked to speak to the shipping supervisor...not available, gone to a meeting, not answering his page, did not return multiple calls. Called and system was shipped out today..no fedex number yet. FRIDAY..called and FINALLy a fedex # but according to their website NO PICK UP on Thursday. Actual pick up was Friday night.  
 
I get my system and it seems to be working but, yes..BSOD every few days. Tech says I need to...turn off all my start up and reinstall windows. Where I was...6 months ago!  
 
Of course the company will not refund for anything over 30 days even though I've been calling about problems over and over and over.  
 
I wish I'd never used this company. I highly recommend anyone thinking of getting a gaming system not use this company unless you have money to throw away.  
 
It was especially disturbing to find that Xtreme Gear and Cyberpower Inc. work out of the same address. If I had known they were the same, I would never used them. Xtreme Gear has a 4star rating while Cyberpower a 1star.  
 
Xtreme Gear  
4802 Littlejohn Street  
Baldwin Park,CA 91780  
Main Phone: 888-937-5580  
Local Phone: 626-813-7730  
Support Phone: 626-813-7730  
 
CyberPower, Inc.  
4802 Littlejohn Street, Suite A  
Baldwin Park,CA 91706  
Main Phone: 800-707-0393  
Local Phone: 626-813-7730  
 
 

I purchased a laptop for $1300 from xtreme gear. It worked fine until the case started cracking. The case is now fully broken and not able to open and close properly. This was due to normal wear and tear (opening and closing of the laptop, as laptops are supposed to do) Their website says their warranty includes materials and workmanship for 1 year from the date of shipment, however, they tell me that this is not covered.  
 
They have a very rude receptionist that demands to know every aspect of the reason you are calling, then leaves you on hold until you give up calling. I had to call from 3 different numbers until I was able to speak to the person that I was calling for, becasue each time i called back, she didn't pick up, but as soon as i called from a different number, she would answer on the first ring. They are rude, unreliable, and have a complete lack of disrespect for the consumer. After reading all the posts regarding this company, I know that I'm not alone. Joe and Scott's primary job must be scouring the internet for bad reviews (there are a lot of them) and appolgizing... apparently in an attempt to save this companies reputation.  
 
I have notified the California Department of Consumer Affairs regarding this situation, and discovered that this company does not posess a license to even practice business in the state of California.

This review was modified by its author, g33kygurl, on 1/17/07 9:52 PM.

I ordered a "barebones" system from this company on the 25th of September. My cc was already hit for the price of the pc the same day.3 weeks later I haven't heard a peep from the company (ie...is the pc assembled /any parts backordered / Tracking number).  
 
Numerous emails have gone unanswered, the phone there pretty much rings and rings. I checked thier order status page and see that now my system is supposed to ship on 10/9/06....that's today. Ok...a tracking number would be nice ( either on the status page or via email).  
 
 
I finally called the "home office" and perhaps after 10 rings or so, a gentleman gets on the phone. He says that he's a "secretary" there and that the production of the pc's are backedup but mine is supposedly built and it's being tested. I said ...it doesnt take 2 weeks to put a cpu/mb/video card and hdd into a case (no os installed). It would take what a hr or so to assemble and maybe using diagnostic software let the system burn in for 24-48 hrs?  
So now the guy says that it might ship tommorow..he doesn't know.  
 
10-12-06 -UPDATE-  
 
I received a email as well as a phone call from Joe in regards to my order. He provided a tracking number. I'd like to thank Joe for responding quickly to my request. I look foward to getting my Buyxg System. :) Once again thanks Joe!  
 
Update part deux :  
 
I received the computer on 10/16/06. I wasn't able to look at it until yesterday (the 17th).  
The computer is constantly locking up in the BIOS or when attempting to install windows xp. The bios wouldn't retain any of the settings. This is usually attributed to a failing bios battery which I replaced.  
I then noticed that the pc was sent with 2 sticks of 512 ram. Let me preface this by saying I recieved a email earlier (about a week before) saying that they had issues with the mb using 2 sticks of 512 and were going to send it with 1 stick of 1 gig. It didn't arrive this way.  
 
So now I wait.....  
 
10-31-06 :  
 
The Memory finally came in.  
I rushed home and installed it hoping for the best. There's no video ( this was a ongoing issue when i 1st received the pc).  
 
I've had it with this computer (and company). I don't see what sort of testing they preformed on the computer before shipping it out. I'm a IT admin at work and am in charge of purchasing as well. We're in the market for some workstations but alas my dealings with Buyxg has been less than stellar. So when we procure some computers it won't be from this company.  
I've spent too many hours futzing around with a computer that should be working out of the box.  
 
I expect a FULL REFUND (without any Restocking Fee's).

This review was modified by its author, annelid2968, on 10/31/06 6:27 PM.

Deceptive practices. Site sold card did not list it was OEM or list it did not come with supporting hardware. Customer support was rude and insulting.  
 
DO NOT buy from them.

I ordered a $1800 gaming system from these guys 2 months ago, but I waited to post this review until I received my refund. DONT BUY FROM XTREME GEAR. My system arrived and it was like it had never even been tested... could not install WoW or Oblivion, got memory errors, blue screen crashes, etc. Tried replacing the RAM but it didn't help, when I tried to re-install Windows it would crash and give errors. I finally sent it back for a refund. The sales guys were ok, the tech support guys were bad though... rude, condescending, couldnt find my order in their database (!), hung up on me, etc. If you have problems with your system this is what you can expect to deal with, as well as disorganization from Xtreme Gear regarding whether your order is from Cyberpower or Xtreme Gear, long hold times on the phone, etc. I was completely unimpressed with these guys and I would never recommend them to anyone. Yeah their prices are good, but when I order a PC for $1800, I expect it to work, and if doesnt, I expect some good customer service. Bottom line: AVOID.

2nd EDIT UPDATE 7/31/06: I have still never received a response to my request for a replacement part.  
 
but I would like to add my most recent experience.  
 
My pc came with a program on a CD labeled PowerDVD 5. This is the program that is supposed to allow my DVD player to play dvds (otherwise without 3rd party support, it is not a "dvd player").  
 
I never used this, because I had a dvd player at home, well I moved recently, and have no cable, no internet, and let my roomate use my dvd player, knowing I could use my pc. Then I go to active it, and it asks me for an activation id.  
 
I figure, no problem I'll call tech support, and they will tell me one over the phone, man was I wrong.  
 
1st call: Friday night, guy picks up, puts me on hold for 35 minutes. I figure they must be busy. He picks up, I tell him what I need he keeps telling me that he can't find it. Says he will find it and call me back. 2 hours pass, no call back. I call again. 2nd call: Picks up and puts me on hold for 45 minutes, then picks up my line, and hangs it up!!!.  
 
I call back 3 times (leaving a message 2 of the times) and on the 3rd I reach him. I spend 20 minutes on the line with him telling him that I need a #, and he keeps telling me that there is no number to it, and that I should go download it (which is not possible since the only internet I have is at work, and I can not d/l programs & burn them to a cd, and should not be expected to). He keeps making it sound like i'm asking for some huge favor. Finally I guess he gets tired of my not accepting his innability to figure this out, and says, "I guess I'll call you back". This never happens.  
 
I call 3 more times over the ENTIRE WEEKEND, leaving a message each time, asking the same simple question of an activation code for an OEM PowerDVD cd that CAME WITH MY PC. Nobody ever calls me back.  
 
Final Call: I called this morning: Monday. I think this is the original guy I spoke with because he automatically takes an attitude with me. He keeps telling me that the CD is for "commercial use", and that they don't have to give me a cd key, and that it is basically advertising. (saying that the cd that I can't use is actually advertising for me to download it from the site). This is not true at all, this cd was ment to be used. It is an OEM Instillation CD that just happens to require an activation code that wasn't included.  
 
I asked to speak with a supervisor, he said that person was not in. I asked to speak to a supervisor's supervisor, and he said one didnt exist!  
 
These guys at Buyxg have no qualms with lying to you (not calling back when they say they will, not sending items, etc), and they still stand as the worst customer service experience I have ever encountered.  
 
 
 
 
EDIT 7/25/06: Since this whole incident, Buyxg did indeed offer to let me trade up for a different power supply after the 30days (don't see why they wouldn't be ecstatic about this.. since they are getting 30 - 60 more of my dollars), but they completely wen't against company policy on my offer by telling me that I had to pay shipping both ways. I asked why, and they said because in my situation, there was no real reason for a return of the item. Basically they called me a liar, and since I was a liar I was going to pay shipping both ways. I called him out on this, and eventually hung up because I was so frustrated.  
 
Also, I called 3 week to a month ago because my lcd screen went out on my pc. I spoke with a guy in rma, and he assured me that one would be mailed out right away (that never happened).  
 
I will make one point clear to all people who leave reviews. This is a small-medium sized company and they do pay attention to these reviews. I have never received this item in 3 weeks - month, and I completely believe that is because of my negative review.  
 
 
 

This review was modified by its author, , on 7/31/06 11:20 AM.