My order showed up as "Items(s) located in stock" for weeks. Calls to customer service took forever (sitting on hold to get to someone and more sitting on hold while they consulted with supervisors and the warehouse).  
 
Since the item was a Christmas gift and time was running out, I called customer service again and canceled the order. FogDog failed to cancel the order and it shipped a few days later.  
 
What arrived was obviously a returned item as it was damaged and missing pieces. Customer service had to "authorize" return of this damaged item from a canceled order.  
 
To FogDog's credit, they did provide an easy way to return the item at their cost but I had to provide the packaging because what they shipped it in originally was inadequate (part of the damage problem I suspect). I'm still waiting for a full refund though. They've refunded the purchase price but not shipping. I should have to pay shipping on a damaged item.  
 
There seems to be a big disconnect between FogDog and their warehouses. Even calling to verify that something is actually in stock wont help because the stock information available to customer service is apparantly no more accurate than whats available on the website.

Site said the product was in stock, only to be told the next day that it wasn't in stock. If this happened only once it would be understandable, but this is a regular problem with FogDog - never shopping here again.

Terrible Experience. I was trying to purchase Razor 200 & 300 scooters for XMas. Online, the items said that they were in stock. Fortunately, I kept checking back and they did not ship. There was some meaningless comment on the status which was not in their on section explaining the status comments. I called and asked for the entire order to be canceled. They canceled the scooter, but not the extended warrentee. This came to my house. It was a single xeroxed piece of paper. I was charged for the warrentee. Now, they want me to ship this back to them before I can get credit. They gave me the mailing label since it was their mistake, but.. this is stupid to ask me to ship a xeroxed page back to them. The only reason for doing this is some percentage of people will not do it and they make 18 for a piece of paper. Not shopping here again.

Very Very Dissatisfied!! I will never do business with these people ever again. I never received my order. I have gotten the runaround and had call back at least 10 times over the last month when it was apparent the item had been lost in shipping. Customer Service finally followed through on their promise today after a month of trying. Well at least I got an email saying the charge on my card was being reveresed. It will not surprise me if it is only an email with no follow through. No one at FogDog seems to care one way or the other whether you are happy or not. They aren't mean nor argumentative but just indifferent when you explain how dissatisfied you are and why. Tells me they are quite used to it and don't really care. I have never had as bad a buying experience in my life.

Be ready for a minimum of 30 minutes on hold to talk to someone--which I had to do twice. In short, my product was shipped to THE WRONG STATE and FogDog refused to cancel my order or immediately refund my money. All they did was blame the shipper (but in the same breath admitted that it could also be a mistake by their warehouse.) Even when it is clear that the item was never delivered to me, FogDog still requires that you wait for them to get a refund from the shipper before they would issue refund me--and they refused to cancel the order or provide a replacement. Even after admitting that the shipping error could be by their warehouse, they still resfuse to refund payment for items not received.  
 
Also, after saying I would be contacted in 24-48 hours after my first call, it became clear during the 2nd call that there was no intent to provide updates.

It took over two weeks to be notified that the product I ordered was 'unavailable'. Being this was a gift I ordered and I was waiting on, I find this 'customer service' highly unacceptable.

HUGE DISAPPOINTMENT as a first-time buyer. Item, stated as IN-STOCK, was purchased as a gift. Several hours after purchase, product was taken off their website with no explanation or email notices. Several weeks later, received a cancellation notice from the merchant with no explanation. Do you call this customer service?!? If you expect a decent and reasonable level of customer service, AVOID THIS MERCHANT!!! I will never shop here again.

My daughters bOught me a gift certificate from fogdog because they had a line of fishfinders that I was interested in. After gettinG the certificate I went online only to find out they had discontinued that line and would not tell me if they were going to carry it again and would not refund the money. So I was stuck with a credit at their company and nothing I wanted to purchase.  
I asked to speak with a manager. She was uncooperative and rude. I WOULD NEVER BUY FROM THIS COMPANY AGAIN. (and I suggest you don't either !) This is the worst kind of online service imaginable. I would rate it a 0.0 across the board !!!

It was my first time ordering on Fogdog.com and it was a pretty good experience. I ordered a Adidas NBA Sacramento Kings Warm-Up Jacket on Black Friday for only $33 ($100 Retail price) with free shipping. I Ordered it on Black Friday and just received it today! Shipping is slower than molasses but, great price nonetheless! I would only buy on this site if the deal is too good to pass up or not in a hurry to use the item.

Difficult to cancel orders, sometimes longish waits on hold. CSR's are decent and email response was good (< 1 day personal response).

This review was modified by its author, gromit45, on 4/12/04 11:43 AM.

I ordered a leatherman wave from here because of free shipping and no tax. According to their site they had it in stock and normally ships in 1 - 2 business days. I placed my order on a monday and kept checking the status each day but nothing happened, so I dropped them an email on Friday asking them what the hold up was because it was in stock. They got back to me giving me the usual song and dance saying they're working on it. Well I guess that got their attention because they shipped it out the next day via USPS Priority mail and arrived today (Monday 2/9) I'm satisfied with the product but their service is a little sluggish. I still would recommend buying from them again.

This review was modified by its author, HiTek21, on 2/10/04 12:33 AM.

I placed an order from Fogdog through Amazon.com on 12/02. The shirt was shipped out via FedEx on 12/05, although I received notification that it shipped on 12/04, and was received on 12/07. Item was as expected and in good condition.  
 
As it was a gift, I would have liked to been able to include a gift note with the item. The item did invoice did show that it was billed to me, but unfortunately it also showed how much it cost.

Great communication, good packaging, good delivery time, trackable. Good reseller.

This review was modified by its author, Jameski07, on 10/4/04 10:41 PM.