I originally gave this company a good review just because I was happy to finally get my T.V. These people are a bunch of scam artists who use high pressure sales tactics to get you to buy more products you don't need. I went through the same thing that everyone else did. The U.S versus the non U.S. product. What a crock. I tried several times to cancel my order but was told that a 10% restocking charge would be charged to my card. How about that, a "restocking" charge for something that hasn't even been shipped. The only thing they did effeciently was charge my card right away even though their policy is not to charge your card until the product ships. When my plasma finally arrived I went over it with a fine tooth comb and was relieved to find everything factory sealed and brand new. Don't, and I repeat don't buy anything from this site. I went through a lot of headaches to save a few bucks. This place is located in New York like a lot of these type of sites. They all use the same tactics. Next time I'll spend a little more from a reputable dealer and have peace of mind. I hope everyone can get their money back from this place. I think the government needs to start worrying about what's happening in this country and put these scammers out of business. I hate to sound like an ass but NY deserves everything it gets, including the Arm Pit of the nation award.

This review was modified by its author, Ibis60cm, on 5/6/06 8:09 AM.

I just cancelled my order. I ordered an digital camera and was given a great price. I got a delay notice of 6-8 weeks. After reading the resellerratings.com website I decided to cancel after 3 /12 weeks of waiting. I called last week to chekc on the product and was told to wait at least another 6-8 weeks. No way they want to sell w/o your purchasing the accessories...is how I feel about this "store". I would not recommend them to anyone.  

I read reviews before I tried to order and should have known better. Sure enough, when I did not order accessories, I received an email that the camcorder was "out of stock" and would take 6-8 weeks before delivery could take place. Oddly enough, even right now they show the item "in stock" when you do a Google search for the item. These people are typical web scam artists trying to squeeze a dolloar out of you by deceiving you on the initial price. Go elsewhere. If they are this dishonest from the start, imagine what will happen when you actually have an issue with something you purchase.

Bait and switch. They list cameras at a low price and you place your order. Then they send you an e-mail to call them and they want you to buy accessories way over MSRP. As soon as you reject additional accessories, then they tell you it is not in stock. STAY AWAY. If it seems to good to be true, it usually is.

I called Dec 21 to make sure the Nikon 8800 was in stock and could be shipped for Christmas. M tried to sell me more stuff, but I said no. We agreed a higher shipping charge for second day, and M promised I would have it before Christmas. I paid immediately by credit card.  
 
Next day I got an e-mail - please call "to verify and finalize" my order. I did and J said there really wasn't any problem, they just wanted to make sure I didn't need anything else. I said I had been through that with M, and J said ok. I asked about getting it in time for Christmas, and he said no problem, it was in shipping dock, and would go out that night (22nd).  
 
I tried to call and e-mail when nothing arrived on the 24th, and could not get a response.  
 
Then Dec 29th, I get an e-mail to say the shipment "is delayed for 1-2 weeks because the merchandise is on backorder with the manufacturer". This is the same thing they told me they had and had allocated to me on both Dec 21 and Dec 22.  
 
They ruined Christmas for me, with no present to give. I think they are consistently dishonest, because I went straight to the webpage, which still showed it as "in stock" (and at $40 less).

I feel as though I have been lied to on multiple occasions by this company. I ordered a sony mini-dv camcorder, and also got the verification message causing me to call them to verify my order. They pushed their package deal on me and basically said that in order to have the item shipped today, I had to buy the package (with hindsight, I should have gone elsewhere at that point). They agreed to ship second day for no charge. The following day, I checked the status, and it had not shipped. I called and told them that I expected the shipment 2 days after I ordered. The CSR changed the order to next day shipping at no charge. The following day I checked the status, and it still showed up as "order forwarded to shipping department". I called again to confirm, and they say that it shipped. I told them at this time that if it was not on a UPS truck, I wanted the order cancelled. They tell me "no problem, you will have it tomorrow". I agreed to purchase the product only if it was shipped in a timely fashion. They are also unable to produce a tracking number at this time. I will not use this merchant again, regardless of advertised price.

I purchased a product package for $1195.95 from a phone sales agent from PCandPlasma.com. The agent directed me to specific photos of products with specific SKU numbers. I was told I would get the exact products I was seeing and recorded the SKU numbers. My confirmation email indicated totally different SKU numbers and manufacturers as well as omitting two items. I called the sales agent and was assured that the computer confused the numbers but that I would receive the EXACT products I had seen and had SKU numbers for. I told the agent that a substitution would be refused. The items I received were the inexpensive substitutions listed on the email with the two omitted products missing so I called to get a refund. I was harassed about the substitutions being good quality, etc. but they admitted the products WERE substitutions. They are horrible to deal with and are insisting I pay a 15% restocking fee as well as shipping which was free in my package. Many online complaints in consumer reviews reflect the same bait-and-switch trap. Look through epinions.com and you’ll find many. This company also operates as US1photo.com and there are lots of complaints for them. They demand restocking fees, cancellation fees, no partial refunds and when a warranty is purchased there is no return allowed at all - you are expected to keep their cheap substitutions without recourse. They are also known for quoting a price for something then calling the next day with grossly inflated shipping insurance charges. When the consumer chooses to cancel the order they are charged the 10% cancellation fee. When I said I would turn them in to consumer groups and the Attorney General they laughed out loud at me and teased that they won those lawsuits all the time. They are scam artists. I have numerous emails, photos, documents, etc to support everything in this letter. I am happy to mail it to you if needed. Please stop these crooks.

I ordered a camcorder that was supposed to be in stock using their online web form. When I checked the status using their order number, a messaged indicated that I needed to call the store. They tried very hard to sell me additional items which I refused. The sales person told me that "yes the camera was in stock and would be shipped". The next day when I checked the status again, a message said my order was pending. When I called them, they said that the order was on back order for a couple of weeks. I called 2 more times that day as a "new customer" checking the status of the camera and was told, yes it was definitely in stok and could be shipped that day. I called back 2 more times that same day with ny purchase order number and they said that it was on back order. Bottom line, if you don't buy very expensive accessories, you won't get the camera at the Web price. That is their only guarantee.

If you are looking for an honest, reliable online retailer...keep looking because PC and Plasma ain't it. I ordered a $2800 camcorder which the website said was in stock. The typical street price for this item is usually more than $3200, so you can see why I was interested. The next day I got an email asking me to phone PC and Plasma and confirm some of my info. When I got on the line they wanted to sell me about $400 worth of accessories I don't need and don't want. I politely declined. The customer service guy said the camcorder was instock and I'd receive it in 7 to 10 days. After a week, I called and was informed it was not in stock. They "checked" with their warehouse and I was assured it would be in within the week. Another week passes and now I'm told it'll be 4 to 6 weeks. It became clear they had lost interest in selling be the item when they knew they weren't going to pad their profits with overpriced accessories. Stay away from this outfit and others that operate this way.

This is one of those companies that does business in volume with little or no concern for their customers. They emailed me to call them for credit card verification (first time this ever happened to me for an online order). When I called, they said there was no problem, and that my order would be shipped. A couple of days later I called again to check, and was told my order was being held pending credit card verification. After I threatened to cancel, they PROMISED me it would be shipped that day. Later I received an email saying that my order was cancelled because the item was discontinued. These guys completely wasted five days of my time with their incompetence.

I ordered a Canon 10D online. The next day I got an email saying I need to call in to "verify" my order. I called in and got the "what's your name, address, phone?". After we got the "verification" out of the way, I was barraged with attempts at add on sales "are you sure you don't want this kit, yada, yada, yada...". I refused all additional offers and was assured my order was good to go. A week went by, I called back to check on the status. I went through the "verification" again and was told "we had problems processing your order" and "would you like us to try again?" WTF, you mean to tell me my order would've just sat and stew longer had I not called in so you can ask me if you could "try again". I canceled the friken order on the spot. Turned around and ordered from B&H for the same price and it was shipped 2 hours later. Should've done that to begin with.

I just wanted to point out that their SSL Certificate is not only expired, is for a different Domain Name