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| Divineo Customer Reviews - Page 2 |
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| Reviewer: | Ajarn
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1/11/08 10:08 AM
Ordered on the 9th of January, said it was 24hrs to ship. On the 10th they sent an invoice saying was shipped. Arrived today, the 11th. Couldn't have asked for anything more for their "FedEx Express". The shipping was expensive but fair. The Datel Tool battery is currently charging =)
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12/20/07 6:56 PM
These guys rock! Plain and simple. After things went wrong with a different merchant, I placed my order with Divineo on a Monday night, had the confirmation e-mail instantly, and the e-mail stating my order shipped and a tracking number on Tuesday. Had the order in my hand on wednesday. Outstanding customer service, shipped when they said they would, provided tracking, and fast shipping. Overall great experiance, and have no problems recommending them.
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11/20/07 5:08 PM
Ordered this product late on the Sunday night - around 10:00pm EST - and received Tuesday afternoon that week. The shipping is pricey and I didn't receive a tracking number or confirmation beyond payment being received but the product was flawless, as advertised and obviously arrived quickly. You can pay through Paypal which is what I'd recommend for maximum security. Overlook the appearance of the website.
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11/13/07 1:13 AM
This company has by far one of the best customer service reps for Console Mods. I ordered the XCM Parts and received confirmation the same day, the following day I received the tracking number, and then finally received the package about 3 days later. DO NOT ORDER FROM www.xbox-modchips.com, they have the worst service and it took them over two weeks to reply to a simple e-mail about my order status. I canceled the order and went to the actual XCM site and e-mailed the guy to ask him which retail seller he recommended. He said www.divineo.cn (Located in China but they do ship to the US. It only took 3-4 days to receive my product), www.divineo.com (Located in New York), or www.totalconsole.com are the sites he recommended. I also tried totalconsole.com and they have superb customer service, I didn't get to finish my order because they use PayPal to handle credit cards and for some reason my billing didn't go through. They did however try to help me troubleshoot the problem (My billing address and shipping address were different, but I guess PayPal didn't like that).
I HIGHLY recommend ordering from them. If not, e-mail them yourself and see how fast they respond to your questions.
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11/4/07 1:02 AM
I order the DS-Xtreme from divineo.com . I had intended to order the Cyclo Ds Evolution but it was out of stock everywhere and the Ds-X was instock. When I was looking for the Cyclo DS the was 3 sites listed who sold it. Out of all 3 site I have to admit divineo looked the most sketchy but it had recieved the best reviews so I chose to purchase the product through divineo. After making my purchase I was hoping everything would work out fine and that my money wouldn't be stold. I had recieved a confermation E-mail saying that my delivery had been sent (from Canada), but since I had done regular postage instead of FedEx that I would not recieve a tracking number & the my order could take 1-6 weeks but normaly 2. which made me a bit fearfull to if it had actually been sent. I decided that either way if I had a good experince or bad experince with Divineo I would write a review on this site. I'm glad say that my order arived within a week and everything worked perfectly with my DS-xtreme (which has also worked great. Based of of this experince I would give Divineo a 9 out of 10. I would definitly purchase from them again except I would probably pay the extra amount for Fedex to have a tracking number and be certain of when my package would arrive.
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10/19/07 12:06 PM
Their communication is non-existent. I pre-ordered a Cyclo DS Evo and had tried to inquire about its status 6 times. I have not received an answer and had to finally dispute the charge with my cc company.
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10/11/07 9:41 AM
After getting scammed by ps2cover, i was skeptical about buying anything anywhere. i did some research on this and looked to be pretty reliable although from these reviews it looks to be hit/miss.
My order was shipping from Hong Kong, to USA in 6 days and they had said 7-14 days, i didn't even pay for special shipping, just the 5 buck regular shipping and it even came with a tracking number.
Everything works fine and i 've encountered no problems with the software / hardware they sent
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7/22/07 7:32 PM
I was extremely happy with Divineo.cn (their store in China).
I ordered an "M3Simply" on a Wednesday morning and the product was delivered to my doorstep on Friday morning, only 48 hours later!!!
I live in Australia, and this product shipped from China (I think it was Hong Kong). I did pay a little bit extra for expedited delivery (about US$15), but then I could track the movements of my parcel the whole way.
I have ordered plenty of things over the internet, but have never had such a quick delivery. I really wonder why US suppliers can't even come close to matching this result. 3-6 weeks is a joke!
Also, Divineo's price was very competitive. The package arrived just as expected and does exactly what it is meant to do.
Based on my experience, I would definitely order from Divineo.cn again.
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6/16/07 8:12 AM
I preordered the CycloDS Evolution on June 9th. In the news section on their website they made a post stating that they would not receive the chips until June 11th. I received the Fedex tracking information on June 12th (this was expected, I didn't think they would ship the same day they received). The package arrived on June 13th. The chip works fine and I'm really happy with the purchase.
I never had to play email tag with Divineo, and this is my first purchase from them. I would probably buy again from them despite the bad reviews.
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6/6/07 3:04 PM
March 17: Paid for an Action Replay ($45 with shipping)
March 18: got an email reply that says (direct quote)"Registred Air Mail is 1 to 5 weeks. Mostly 2 weeks in USA (+ custom delay, sometimes)."
April 27: Still nothing. Emailed to ask for refund and they said "Your order is sent. After 7 weeks, we can ask CanadaPost to trace the package, if you had no sight of it..."
May 11: it's now been more than 7 weeks. Emailed to ask for refund and they said "We'll Open a Insurance claim with Canada Post. We'll let you know as soon as we get more info." no refund
June 6: still no word from them
June 18: still no word from them
divineo.com is a scam. DO NOT BUY ANYTHING FROM THEM. THEY WILL TAKE YOUR MONEY AND NEVER DELIVER ANYTHING EXCEPT EMAIL EXCUSES.
i have never bothered to complain about any purchase before because if anything went wrong i always felt it was a mistake or the vendor did the right thing. this is the FIRST TIME i've ever complained like this because there was zero attempt to treat me fairly. This review was modified by its author, grunion, on
6/18/07 9:16 AM.
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4/30/07 3:15 PM
I found this to be a very shady company, and like many reviewers here, their communication is horrible.
I purchased a chip that was "in stock", paid for over night shipping, and eventually got the product about 2 weeks later (from Canada to the US). The chip looked fine when it arrived, but we found it to be defective upon installation. Divineo issued a RMA number, and I mailed it back. They then wouldn't reply to my e-mais for the timing of the replacement, and they refused to resend me a functional one via next-dar air without me paying for special shipment-AGAIN. When I cancelled my order, they had the nerve to charge me a restocking fee. Because their website's disclaimer about restocking fees did not include non-functional items, and because I paid with Discover and had screen shots of their website, I was able to get credited in full, including my overnight freight costs (minus the ground shipment cost to return the broken unit).
Stay away from this company if you value your time and money.
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3/31/07 10:38 AM
My experience with this company was great: I ordered an M3 Adapter and a Passkey 2 for only around $70 (about $30 cheaper than most other sites). Although admittedly it took a while for my package to arrive, it was due to customs and the US Snail Mail (Divineo had shipped it only one day after I placed my order). Anyway, the items arrived in a cushioned package, with all the materials packed properly. Highly recommend this company: cheap prices, great items. Thanks!
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12/11/06 9:40 PM
Went thru their US website and ordered a SmartXX v3.0 SLE modchip and a Generic Solderless Adapter for my Xbox. Everything went smoothly and I received the package within about 2 weeks. I've heard some people have had trouble with their orders, but mine went thru fine.
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12/7/06 8:10 PM
Very disappointing company. I purchased an NME-360 that the website claimed shipped within 24 hours. I also opted for the fastest delivery option they offered. 5 Days went by with NO tracking number, so I emailed them about it. Customer service sent a generic email stating the item was out of stock. I replied and told them to ship a similar item that was currently in stock. Waited two days with no word from them. Finally I emailed them saying I wanted the status of my order or I was filing a chargeback by midnight. They immediately emailed me back saying the order had been canceled and my money would be refunded IN TWO WEEKS.
*STAY AWAY FROM THIS COMPANY*
*BAD BUSINESS*
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| Reviewer: | alia
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11/29/06 3:40 PM
They took my money, waited a week and then canceled the order (because I emailed them asking where it was) - leaving me out of pocket because of the exchange rate.
They then refuse to communicate.
VERY UNHAPPY WITH THEM
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