Be careful with these guys. I have had two issues with Divineo the last month that required me to deal with customer service. They reply to my emails very quickly but really don't help (might as well be an auto responder for all they are worth.) The could not help me reset my password when their automated system was down and then after I ordered a simple 360 repair kit; I only received part of the order. I emailed customer service and 5 emails later they still won't complete my order. I have dealt with them in the past with no problems but I guess I was just lucky; I will probably not be buying from them again if there is a better alternative even if it cost a few more dollars.

Fri, Aug 8: I made an order for 2 R4 cards for Nintendo DS as well as two leather cases. Both items were shown as in stock and 'ships in 24 hours'. It was late friday night so I expected my order to be shipped out by Monday or Tuesday. The ship method was Canadapost Xpresspost which is 1-3 days so the package was supposed to have been delivered mid week if on time, but any time that week was fine with me.  
 
Wed, Aug 13: No email with tracking number yet. I emailed to ask if my order has been shipped. I recieve a reply within 2-3 hours saying my order has been shipped already with a Canadapost tracking number. On the tracking page it says "Order has been submitted electronically" I called Canada post to clarify and this means that a shipping slip has been printed by the company but they have yet to physically bring the package to a post office or mailbox to ship out. The estimated date of delivery shown on the tracking page shows the 13th (that same day). But they package has not even left divineo's hands  
 
Thur-Sun, Aug 14 - 17: I email back and forth with divineo. First they tell me my order has been shipped. When I tell them I called Canadapost for help, they say they don't know where the package is and they'll find out by Monday.  
 
I didn't want to be rude, nor difficult, regardless of the numerous negative reviews and forum posts I discovered about this business, so I just said if it's been backordered at least let me know if it's coming eventually. They replied saying that if my package indeed hasn't been shipped out, there will be nothing to ship me now because the items I ordered are now on preorder.  
 
Mon, Aug 18: I recieve an email telling me that my order has been cancelled and my payment is going to be refunded onto my Visa within 7 days.  
 
Thanks alot Divineo. If I'm not credited within 7 business days I'm filing for a chargeback.  
 
Consumers should be wary about dealing with this company. The reviews I've found seem to be 50/50 in terms of good and bad. They don't necessarily take your order and run away with your money, but it seems they don't keep the stock status on their webpage up to date. Then, if you order something they don't have any or enough of, they don't inform you unless you hassle them about it. Other customers have just waited for their orders and have waited up to 2 or more months when the website boasts quick shipping and delivery. Customers who are lucky enough to have picked something they actually have in stock, though, have recieved their orders fairly quickly.  
 
Seems that the staff also have poor manners. After reading many of the reviews in which customers got frustrated or angry, and seeing that they eventually got ignored or their orders cancelled without notice, I took care to be very nice in my emails. Even as far as apologizing if I appeared to be difficult in anyway because I'm just worried about my shipment. I recieved not so much as a 'SOrry' for my troubles. Just a "It won't be shipped anyway, it's on pre-order" and "Your order has been cancelled and refunded"  
 
Anyway. As soon as I got word from Divineo that I was going to get a refund I quickly placed an order at realhotstuff.com for the same R4 ds cards. I ordered yesterday afternoon. This morning I recieved a tracking number and the fedex page says the package is going to the delivered tomorrow by noon. Sounds good to me.  
 
I'm never shopping at divineo again, nor would I recommend it to anyone. If you do recieve your order on time, it's a stroke of luck. It's too bad though. I really did like those leather cases they had.

I placed an order for the M3 DS Real + Rumple Pak. When I received the order all I received was the DS Real, Rumple Pak and the USB Adapter, it was missing the BOX, Driver CD and Instructions (as shown on their website).  
 
I'm VERY DISAPPOINTED because it looks like it was used (has fingerprints all over) and I bought the product for a relative as a present.  
 
I am still waiting for a reply from them, this company is just shady.  
 
-----  
 
Update, I received a reply the following work day that what they shipped to me was a "bulk" item and it does not have the box, driver CD or instructions. Talk about false advertising, it would have been nice if they stated this on the website or while I was making a purchase. They also offered an RMA, to take it back without "the usual restocking fee", but too late, my nieces birthday is almost up and I don't have the time (and I doubt this covers the $10 shipping I paid, screw you Divineo).  
 
Furthermore, the M3 Real requires software on it to be setup via the CD (or setup program) before it can be used, luckily I'm familiar with flashcarts and figured this out doing some internet searching and found what I needed. But this wasn't easy, and would be nay impossible for the normal PC user to figure out, let alone my 13 year old niece or her parents. Thanks for the extra work Divineo.  
 
I don't recommend shopping there, do a Google search and you can probably find a better retailer. If your in the US, find a retailer inside the US where shipping will be cheaper and faster (air mail from Canada costs $10, took 1.5 weeks). Also I didn't realize until after I ordered (read another review below) that sometimes US Customs may seize your order at the border, I guess I was kind of lucky.  
 
Shop elsewhere, Divineo SUCKS!

This review was modified by its author, ianp711, on 7/8/08 6:10 PM.

This company SUCKS!!! DO NOT BUY FROM THEM, UNLESS YOU WANT TO LOSE YOUR MONEY!!! I ordered from them in May for overnight delivery,my package never came. Finally in June i was told by Fed Ex that my package was seized by US Customs. I contacted Divineo and they said that because it was not their problem that they would not give me my money back... i never write reviews but felt that it is my duty to warn potential buyers not to buy from Divineo!!! DON'T BUY FROM THEM!!!

Original order placed on 3/17/08 for a R4DS (listed as pre-order on Divineo website). No order status information until I emailed Divineo on 5/5/08. Divineo Support replied supplier informed them that they will no longer be able to supply Divineo. Why didn’t Divineo email me about this sooner ? Even today, Divineo website shows the product as OUT OF STOCK.  
Divineo recommended substitute: iTouchDS, SanDisk MicroSD 1GB Card. I wanted product and Divineo ALREADY charged my credit card back on 3/20/08. I accepted Divineo recommendation. Got a new order number on 5/6/08. Asked if they would send it via FedEx Overnight, which I had already paid for.  
Divineo Support replied that the shipping method would stay the same. It DID NOT !!  
Email reply from Divineo showed Canada Post was used to send items. Emailed Divineo Support asking for explanation of change in shipping method. I wanted phone number and supervisor to speak to. NO EXPLANATION was provided ! NO phone number was provided !  
Instead of FedEx Overnight as purchased and promised, item sent via Canada Post on 5/12/2008. Received via US mail on 5/16/2008  
I got the product, but this experience was absolutely miserable. They kept me hanging and waiting for the product. NO status emails. NO satisfaction concerning shipping method.  

Ordered an R4 for my DS and waited for nearly 2 months (I was being patient). Finally, I decided to email them and see what was going on. I emailed them 3 times and called them twice (they didn't answer).  
 
Now, it's a month later and they're telling me that product is now out of stock. That is no way to do business. Divineo is a terrible company.  
 
As a little jab, they added to the end of their email, "We hope you will choose Divineo in the future."

Below is my original review. Since writting it I realized park of what i ordered is defective (the GBA expansion pack). I have sent several emails and recieved nothing back. DO NOT ORDER FROM DIVINEO.COM If you have any problem your out of luck. Order from one of the many other sites out there that sell the same products. Again, DO NOT ORDER FROM DIVINEO!  
 
 
*original review*  
I ordered the M3 real deal perfect package. This site seemed to have the lowest price. It said it would ship in three days, and two days later it was sent. I went with the cheaper shipping, but regretted it when i discovered it may take up to three weeks to arive. Five days latter the package arived! (I live in NYC so that may have speed things up).  
When I opened the package, all of the pieces were lose, i.e. it did not come in a box. Also, there was not installation CD. After a few minutes i found the needed files online (though the install instructions i found were either wrong or just outdated. basically copy the firmware to the sd card and run it).  
Anyway, overall i would reccomend them with my advice being if you live far from Quebec take the express shipping.  
Oh I did need to email the site with a question and i never recieved an answer. This makes me think that if for some reason there was a problem i may get screwed.

This review was modified by its author, Morphine420, on 4/26/08 6:59 PM.

March 17: Paid for an Action Replay ($45 with shipping)  
March 18: got an email reply that says (direct quote)"Registred Air Mail is 1 to 5 weeks. Mostly 2 weeks in USA (+ custom delay, sometimes)."  
April 27: Still nothing. Emailed to ask for refund and they said "Your order is sent. After 7 weeks, we can ask CanadaPost to trace the package, if you had no sight of it..."  
May 11: it's now been more than 7 weeks. Emailed to ask for refund and they said "We'll Open a Insurance claim with Canada Post. We'll let you know as soon as we get more info." no refund  
June 6: still no word from them  
June 18: still no word from them  
 
divineo.com is a scam. DO NOT BUY ANYTHING FROM THEM. THEY WILL TAKE YOUR MONEY AND NEVER DELIVER ANYTHING EXCEPT EMAIL EXCUSES.  
 
i have never bothered to complain about any purchase before because if anything went wrong i always felt it was a mistake or the vendor did the right thing. this is the FIRST TIME i've ever complained like this because there was zero attempt to treat me fairly.

This review was modified by its author, grunion, on 6/18/07 9:16 AM.

I found this to be a very shady company, and like many reviewers here, their communication is horrible.  
 
I purchased a chip that was "in stock", paid for over night shipping, and eventually got the product about 2 weeks later (from Canada to the US). The chip looked fine when it arrived, but we found it to be defective upon installation. Divineo issued a RMA number, and I mailed it back. They then wouldn't reply to my e-mais for the timing of the replacement, and they refused to resend me a functional one via next-dar air without me paying for special shipment-AGAIN. When I cancelled my order, they had the nerve to charge me a restocking fee. Because their website's disclaimer about restocking fees did not include non-functional items, and because I paid with Discover and had screen shots of their website, I was able to get credited in full, including my overnight freight costs (minus the ground shipment cost to return the broken unit).  
 
Stay away from this company if you value your time and money.

Very disappointing company. I purchased an NME-360 that the website claimed shipped within 24 hours. I also opted for the fastest delivery option they offered. 5 Days went by with NO tracking number, so I emailed them about it. Customer service sent a generic email stating the item was out of stock. I replied and told them to ship a similar item that was currently in stock. Waited two days with no word from them. Finally I emailed them saying I wanted the status of my order or I was filing a chargeback by midnight. They immediately emailed me back saying the order had been canceled and my money would be refunded IN TWO WEEKS.  
*STAY AWAY FROM THIS COMPANY*  
*BAD BUSINESS*  

They took my money, waited a week and then canceled the order (because I emailed them asking where it was) - leaving me out of pocket because of the exchange rate.  
 
They then refuse to communicate.  
 
VERY UNHAPPY WITH THEM  
 

Never received items. They stopped responding to me once I got mad. Have sent over 50 emails on this. They gave me the runaround. First wait for 8 weeks for registered airmail to arrive. Item is NOT sent registered as it was dropped off in my mailbox WITHOUT signature. Then they promised a refund. Then they claimed they sent a refund. Have not received the items worth nearly US$80, have received NO refunds either. DO NOT BUY FROM THEM WITHOUT USING CREDIT CARDS. I sent them an online transfer using my bank account using eNETS. Will see if anything else can be done from my end. But BEWARE these people are not trustworthy. I am willing to be contacted if anyone wants to bring a class action suit against them. Thank you.

Horrible company. I placed an order for a DS accessory i really wanted for a lenghty trip. The part was in stock and I placed the order with a significant time margin AND 2nd day air to ensure it would get here in time. I never received it. When I asked them to overnight it to me before I left, they simply cancelled my order instead. It was very inconvenient to say the least.  
 
Now I ordered from them again on september 3rd, thinking that my previous experience was an accident. Once again, I received no tracking number, and the product that I paid 2-day air for did not show up after 6 days. I have no doubt they will cancel this one too, wasting my time once again.  
 
These people are liars, cheaters and do not know how to run a business. DO NOT BUY FROM THEM!

This review was modified by its author, gozu, on 9/9/06 11:35 AM.

I still have not received my order and have canceled it.

This was a preorder for a Nintendo DS Lite flash cartridge (a G6 Lite to be specific, and a Passcard 3). Initial release was supposed to be on July 27th, yet as of August 16th they have not even received the stock yet. They kept feeding us delays along the lines of "should be here next week." I asked that they refund the (ridiculously expensive) shipping costs since they are taking so long. They replied that they don't offer free shipping and said that they would cancel my order on August 16th (despite me stating that I did not want to cancel my order). I replied and approved the cancelation and have ordered from another comany.  
 
I would not recommend preordering anything from this website because the stock has to come from their China store and go through customs. Their China store apparently ships relatively quick. Their decision to cancel my order without me asking them to really put me off and has assured that I will never buy anything from them ever again.

This review was modified by its author, adamk, on 8/16/06 12:17 PM.