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Store Rating and Reviews Divineo

Homepage: http://www.divineo.com Shop Now at Divineo
Overall Customer Satisfaction Rating  
Six-Month Rating: 8.33 / 10
Six-Month Reviews: 3
Lifetime Reviews: 101

   


Lifetime Rating: 4.63 / 10
All Stores Avg.: 8.15
8.33 Pricing of Products and Services
8.33 Likelihood of Future Purchases
5.00 Shipping and Packaging
5.83 Customer Service
10.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 101 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  

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UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
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Secure Order Processing
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International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
customer support email:
us@divineo.com
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 Divineo Customer Reviews
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Reviews 1 - 15 of 102
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Somewhat Satisfied
Reviewer: benson73
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7/26/09 8:00 PM
Ordered a Ghost case V2 and Talismoon Whisper max for my Xbox 360... " Good packing and everything eventually came in new cond...". I was still a little dissapointed that it took about two weeks but it was a collect on delivery so it's understandable. Shipping was 20.00 dollars and I find that alot, so if you order from them make sure you have a larger order because the shipping price is really always the same. Will definatly order from Divineo again and again "I currently have another order being processed and am hopeing its faster now that I'm a confimed customer.

This review was modified by its author, benson73, on 7/26/09 8:04 PM.

Somewhat Satisfied
Reviewer: poopmonkey
Click Here to See the Profile for poopmonkey

6/27/09 12:41 AM
I ordered a CK 3+ Probe from this store and I became a bit skeptical due to these reviews but I got the product. Yet, my order was not shipped out within 24 hours as they stated on the website it would be. It took about 2 days for them to ship it out. I ordered Fedex Express shipping which is a costs a lot but it was worth it, since other shipping options take about 2 or 3 weeks. Overall, the product was shipped on the 25th and I had it in my hands by the 26th at 9:57am. Keep in mind that this was coming from Canada so I was surprised that it went through Customs that fast. Also, I heard some reports of items being seized by Customs which cause me to worry. But overall, the transaction was pretty smooth and fast due to the Fedex Express shipping. Also, Divineo had the best price on the CK 3 + Probe.

Very Dissatisfied
Reviewer: marclamb
User Rating: 
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2/6/09 1:16 PM
Be careful with these guys. I have had two issues with Divineo the last month that required me to deal with customer service. They reply to my emails very quickly but really don't help (might as well be an auto responder for all they are worth.) The could not help me reset my password when their automated system was down and then after I ordered a simple 360 repair kit; I only received part of the order. I emailed customer service and 5 emails later they still won't complete my order. I have dealt with them in the past with no problems but I guess I was just lucky; I will probably not be buying from them again if there is a better alternative even if it cost a few more dollars.

Very Satisfied
Reviewer: mapleleafs
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12/3/08 4:51 PM
My experience ordering from Divineo was good.  
 
I ordered the Max Shooter device for Xbox 360 on Nov.16, and received confirmation of the order on Nov.17. I received a tracking number on Nov.18, and received my item on Nov.20. I also asked Divineo a question through email, and they replied to me in about half an hour.  
 
I should point out that I had ordered via C.O.D. (collect on delivery), in which the delivery courier delivers your item to your door, but you have to pay the receipt of your item to the delivery guy in order to take it. This service worked out well for me. However, I have never tried ordering things from Divineo with a credit card, paypal etc. so I cannot speak of such experiences.  
 
I should also point out that I live in Canada. I noticed that a number of previous reviews claimed that shipping took a long time. I am led to believe that this is because of various customs delays. Since Divineo is based in Canada, shipping within Canada should be quite fast. However, since I have only ordered once through Divineo, take my words with a grain of salt. Your mileage may vary, even if you live in Canada.  
 
Overall, my experience with Divineo was good.

Very Satisfied
Reviewer: big_bfb
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8/26/08 7:10 PM
Very satisfied with Divineo. I was a little hesitant after reading some reviews here, but I figured I would give it a shot. The fact they are also in Canada made it an easier choice. I order two Duox 2 Modchips on the 21st and the arrived by the 25th! Way sooner than I expected and in great condition, sealed and ready to go. I will be needing more mod chips and they will be the place I will be buying from from now on.

Very Dissatisfied
Reviewer: ladyteez
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8/19/08 2:28 PM
Fri, Aug 8: I made an order for 2 R4 cards for Nintendo DS as well as two leather cases. Both items were shown as in stock and 'ships in 24 hours'. It was late friday night so I expected my order to be shipped out by Monday or Tuesday. The ship method was Canadapost Xpresspost which is 1-3 days so the package was supposed to have been delivered mid week if on time, but any time that week was fine with me.  
 
Wed, Aug 13: No email with tracking number yet. I emailed to ask if my order has been shipped. I recieve a reply within 2-3 hours saying my order has been shipped already with a Canadapost tracking number. On the tracking page it says "Order has been submitted electronically" I called Canada post to clarify and this means that a shipping slip has been printed by the company but they have yet to physically bring the package to a post office or mailbox to ship out. The estimated date of delivery shown on the tracking page shows the 13th (that same day). But they package has not even left divineo's hands  
 
Thur-Sun, Aug 14 - 17: I email back and forth with divineo. First they tell me my order has been shipped. When I tell them I called Canadapost for help, they say they don't know where the package is and they'll find out by Monday.  
 
I didn't want to be rude, nor difficult, regardless of the numerous negative reviews and forum posts I discovered about this business, so I just said if it's been backordered at least let me know if it's coming eventually. They replied saying that if my package indeed hasn't been shipped out, there will be nothing to ship me now because the items I ordered are now on preorder.  
 
Mon, Aug 18: I recieve an email telling me that my order has been cancelled and my payment is going to be refunded onto my Visa within 7 days.  
 
Thanks alot Divineo. If I'm not credited within 7 business days I'm filing for a chargeback.  
 
Consumers should be wary about dealing with this company. The reviews I've found seem to be 50/50 in terms of good and bad. They don't necessarily take your order and run away with your money, but it seems they don't keep the stock status on their webpage up to date. Then, if you order something they don't have any or enough of, they don't inform you unless you hassle them about it. Other customers have just waited for their orders and have waited up to 2 or more months when the website boasts quick shipping and delivery. Customers who are lucky enough to have picked something they actually have in stock, though, have recieved their orders fairly quickly.  
 
Seems that the staff also have poor manners. After reading many of the reviews in which customers got frustrated or angry, and seeing that they eventually got ignored or their orders cancelled without notice, I took care to be very nice in my emails. Even as far as apologizing if I appeared to be difficult in anyway because I'm just worried about my shipment. I recieved not so much as a 'SOrry' for my troubles. Just a "It won't be shipped anyway, it's on pre-order" and "Your order has been cancelled and refunded"  
 
Anyway. As soon as I got word from Divineo that I was going to get a refund I quickly placed an order at realhotstuff.com for the same R4 ds cards. I ordered yesterday afternoon. This morning I recieved a tracking number and the fedex page says the package is going to the delivered tomorrow by noon. Sounds good to me.  
 
I'm never shopping at divineo again, nor would I recommend it to anyone. If you do recieve your order on time, it's a stroke of luck. It's too bad though. I really did like those leather cases they had.

Very Satisfied
Reviewer: 724233
User Rating: 
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7/28/08 11:48 AM
I was really, extremely, satisfied with Divineo. I Placed my order on late Sat July 19, my order was approved on Monday July 21st, Package was shiped on Wednesday July 23rd (Tracking # received) and finaly, a Canada Post employee promptly delivered my package at 10:45 AM on Friday July 25th. The whole process took a week and the product I ordered (CycloDS Evolution) was nicely packaged and came with the tin can. Lots of ppl said that the tin can didnt come when you order from Divineo, I guess they were lying. Also, thoughout the entire process, the anwsered every question that I had, even the n00b ones. I dont see what people mean by the lack of communication. In all, I will defenatly shop there in the future.

This review was modified by its author, 724233, on 7/29/08 3:43 PM.

Very Dissatisfied
Reviewer: ianp711
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7/5/08 7:24 PM
I placed an order for the M3 DS Real + Rumple Pak. When I received the order all I received was the DS Real, Rumple Pak and the USB Adapter, it was missing the BOX, Driver CD and Instructions (as shown on their website).  
 
I'm VERY DISAPPOINTED because it looks like it was used (has fingerprints all over) and I bought the product for a relative as a present.  
 
I am still waiting for a reply from them, this company is just shady.  
 
-----  
 
Update, I received a reply the following work day that what they shipped to me was a "bulk" item and it does not have the box, driver CD or instructions. Talk about false advertising, it would have been nice if they stated this on the website or while I was making a purchase. They also offered an RMA, to take it back without "the usual restocking fee", but too late, my nieces birthday is almost up and I don't have the time (and I doubt this covers the $10 shipping I paid, screw you Divineo).  
 
Furthermore, the M3 Real requires software on it to be setup via the CD (or setup program) before it can be used, luckily I'm familiar with flashcarts and figured this out doing some internet searching and found what I needed. But this wasn't easy, and would be nay impossible for the normal PC user to figure out, let alone my 13 year old niece or her parents. Thanks for the extra work Divineo.  
 
I don't recommend shopping there, do a Google search and you can probably find a better retailer. If your in the US, find a retailer inside the US where shipping will be cheaper and faster (air mail from Canada costs $10, took 1.5 weeks). Also I didn't realize until after I ordered (read another review below) that sometimes US Customs may seize your order at the border, I guess I was kind of lucky.  
 
Shop elsewhere, Divineo SUCKS!

This review was modified by its author, ianp711, on 7/8/08 6:10 PM.

Very Dissatisfied
Reviewer: pick8686
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6/9/08 2:06 PM
This company SUCKS!!! DO NOT BUY FROM THEM, UNLESS YOU WANT TO LOSE YOUR MONEY!!! I ordered from them in May for overnight delivery,my package never came. Finally in June i was told by Fed Ex that my package was seized by US Customs. I contacted Divineo and they said that because it was not their problem that they would not give me my money back... i never write reviews but felt that it is my duty to warn potential buyers not to buy from Divineo!!! DON'T BUY FROM THEM!!!

Very Dissatisfied
Reviewer: jimmyjam
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5/18/08 4:16 PM
Original order placed on 3/17/08 for a R4DS (listed as pre-order on Divineo website). No order status information until I emailed Divineo on 5/5/08. Divineo Support replied supplier informed them that they will no longer be able to supply Divineo. Why didn’t Divineo email me about this sooner ? Even today, Divineo website shows the product as OUT OF STOCK.  
Divineo recommended substitute: iTouchDS, SanDisk MicroSD 1GB Card. I wanted product and Divineo ALREADY charged my credit card back on 3/20/08. I accepted Divineo recommendation. Got a new order number on 5/6/08. Asked if they would send it via FedEx Overnight, which I had already paid for.  
Divineo Support replied that the shipping method would stay the same. It DID NOT !!  
Email reply from Divineo showed Canada Post was used to send items. Emailed Divineo Support asking for explanation of change in shipping method. I wanted phone number and supervisor to speak to. NO EXPLANATION was provided ! NO phone number was provided !  
Instead of FedEx Overnight as purchased and promised, item sent via Canada Post on 5/12/2008. Received via US mail on 5/16/2008  
I got the product, but this experience was absolutely miserable. They kept me hanging and waiting for the product. NO status emails. NO satisfaction concerning shipping method.  

Very Dissatisfied
Reviewer: esotericsean
User Rating: 
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5/7/08 10:48 AM
Ordered an R4 for my DS and waited for nearly 2 months (I was being patient). Finally, I decided to email them and see what was going on. I emailed them 3 times and called them twice (they didn't answer).  
 
Now, it's a month later and they're telling me that product is now out of stock. That is no way to do business. Divineo is a terrible company.  
 
As a little jab, they added to the end of their email, "We hope you will choose Divineo in the future."

Very Dissatisfied
Reviewer: Morphine420
User Rating: 
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4/18/08 11:51 PM
Below is my original review. Since writting it I realized park of what i ordered is defective (the GBA expansion pack). I have sent several emails and recieved nothing back. DO NOT ORDER FROM DIVINEO.COM If you have any problem your out of luck. Order from one of the many other sites out there that sell the same products. Again, DO NOT ORDER FROM DIVINEO!  
 
 
*original review*  
I ordered the M3 real deal perfect package. This site seemed to have the lowest price. It said it would ship in three days, and two days later it was sent. I went with the cheaper shipping, but regretted it when i discovered it may take up to three weeks to arive. Five days latter the package arived! (I live in NYC so that may have speed things up).  
When I opened the package, all of the pieces were lose, i.e. it did not come in a box. Also, there was not installation CD. After a few minutes i found the needed files online (though the install instructions i found were either wrong or just outdated. basically copy the firmware to the sd card and run it).  
Anyway, overall i would reccomend them with my advice being if you live far from Quebec take the express shipping.  
Oh I did need to email the site with a question and i never recieved an answer. This makes me think that if for some reason there was a problem i may get screwed.

This review was modified by its author, Morphine420, on 4/26/08 6:59 PM.

Very Satisfied
Reviewer: 786Fighter
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3/31/08 3:12 PM
The best Mod Chip Website I've ever seen. Very good customer Service. They answer my emails very quick and order fast. I ordered two things from them. An M3DS-Real Perfect Bundle for $55 with Registered Air Mail and came in 2 weeks. Later on I ordered a Hotwire Battery which puts your psp into service mode. I selected Registered Air Mail again and it came in only 1 week. Was really impressed with their service. Will buy from them again!  
 
 
EDIT: I just bought another M3 DS REAL Perfect Bundle for my friend and it came in week with registered air mail just as expected!

This review was modified by its author, 786Fighter, on 4/16/08 6:13 PM.

Very Satisfied
Reviewer: malamutekid
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3/7/08 8:40 PM
I ordered a PSP battery "tool" from divineo, and I was happy with their service. there weren't many shipping options though, it was either a really expensive shipping option or a really bad option. The product came fast (Express shipping), and it works fine. will do buisness with them again!

Very Satisfied
Reviewer: SatanX
User Rating: 
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2/8/08 11:09 PM
I've ordered twice from Divineo and I have nothing but good things to say. They have a great stock, better prices than every other site I've checked.  
 
I ordered 3 xbox cases, 8 cans of paint, a DS card, some custom lighting equipment and a few other things. All the items came in a nicely packed box and in mint condition. I placed the order on the 17th of December and received it before Christmas (I live in PEI).  
 
I have every intention to order from these guys again. The shipping came to like 15 bucks for 200 some bucks worth the stuff. They also do COD which is incredibly convenient when you don't have a credit card. Divineo is the best site I've ever ordered from and I recommend it to everyone I know in the scene.

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