We ordered 2 'MACH 3.8' machines. The entire experience was a nightmare. ZERO customer service. ZERO accountability. Product that was delivered (months late) was dramatically different from what was advertised / ordered. We returned the (wrong) product and they charged us a 'restocking fee' that was over 15% ($21,000 order). We waited more than 30 days after returning the machines for this partial refund. I would strongly suggest not doing business with these people. We have filed complaints with the Better Business Bureau, the Attorney Generals Office, and the Federal Trade Commission.