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Store Rating and Reviews Modchipman

Homepage: http://www.modchipman.com Shop Now at Modchipman
Six-Month Rating: 8.18 / 10
Six-Month Reviews: 11
Lifetime Reviews: 253
   
Lifetime Rating: 8.26 / 10 All Stores Avg.: 8.15
6.59 Pricing of Products and Services
7.73 Likelihood of Future Purchases
8.18 Shipping and Packaging
7.78 Customer Service
10.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 253 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  

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 Modchipman Customer Reviews - Page 17
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Reviews 241 - 253 of 253
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Very Satisfied
Reviewer: jerad
Click Here to See the Profile for jerad

8/23/04 6:38 PM
Transaction went smoothly and the piece I ordered arrived exactly on time. Their automated e-mail system updates you on the status of your order and is very nice.

Very Satisfied
Reviewer: delllover
Click Here to See the Profile for delllover

8/23/04 12:50 PM
Hey. All I can say is that I orginally ordered the Xecuter 2.3b and decided to wait for the Xecuter 3. Submitted a cancellation though their contact us link on Sunday afternoon and it was canceled by 12:00 noon on Monday. Couldn't really ask for more than that.

Very Dissatisfied
Reviewer: Zarerlyon
Click Here to See the Profile for Zarerlyon

8/19/04 11:44 PM
Ordered a playstation2 premod on July 28, 2004. The site listed the premod as a bit backlogged and would take approximately 7-10 days BUSINESS days to process before shipping which was fine by me. I then received an email on August 11, 11 business days afterwards, telling me they were unable to even begin fulfilling my order because there was a nationwide shortage of ps2s.  
 
This was extremely aggravating because I needed the ps2 in a timely fashion in order to give it to another person as a gift. So basically for 11 business days (or a little over 2 weeks) there was no updates in status and then they tell me that they didn't even start modding the ps2. The order was finally updated from "pending" to "processing" indicating that they finally began work on modding the ps2 on August 19, 17(!!) business days after my order.  
 
So basically I am expecting another week or two before I can even hope to see my premodded ps2 and give it to my friend about 3 weeks late. For this lateness, there was only a simple apology in an email sent to all others who ordered a premodded ps2 in late July saying they're sorry. At the very least they could bump up to next day shipping to make up for the MASSIVE delays.  
 
This could have been all averted and I would have avoided buying from them if they had just simply replied in a TIMELY fashion that they didn't have any ps2s that they could work on currently. Basically they waited until the last minute to inform everyone and screw them over for those of us who needed the console in a certain timeframe. Oh, my credit card was charged for the full amount on July 29, the day after I ordered for a product which they did not have for a full 2 weeks, well after their stated time period.  
 
In short, they have an abysmal inventory system and poor customer service who told me repeatedly that I would have my ps2 in the week in which I inquired. Stay AWAY if you want to get your premodded console in THEIR stated time frame as they won't let you know what's happening until the very last minute.  
 
On the other hand, to give credit where credit is due, I have ordered modchips from modchipman before and they have arrived quickly and well-packaged.

Reseller Reply    
Posted by
9/9/04 1:58 PM
The problem of ps2 shortage was an actual legitimate problem, and we did offer our customers an option for the non-online pack with a much faster shipping time if they wished, most declined, and then the ones who did accept, got their consoles asap.  
 
Unfortunately this shortage in the online pack caused a delay in august which we're still coming back from... and hopefully you do realize that your console was modded by one of the best in the business.. and that we give you the product you paid for, albeit this situation took a bit long, sorry for that.

Modchipman
modchipman

Very Satisfied
Reviewer: doahs
Click Here to See the Profile for doahs

8/16/04 9:11 PM
WOW !!! Is all I can Say. I order the new XENIUM ICE modchip. Got it in 3 business days, shipping was faster then Tiger Direct because I order a harddrive from them on the same day and got it in 4 business days. Everything I ordered was correct and worked with no problem. I highly recommend Modchipman.com I would but from them again in a heart beat.  
 
Thanks so much,  
 
Doah

Very Satisfied
Reviewer: ImSoDan
User Rating: 
Click Here to See the Profile for ImSoDan

8/13/04 12:29 PM
Ordered an X2.3Lite. Got everything 2 days from order date. Everything great. A+

Very Dissatisfied
Reviewer: cscpu
User Rating: 
Click Here to See the Profile for cscpu

8/12/04 2:07 PM
Where do I begin? Ordered a solderless item, recieved one that needs to be soldered and it looked like it had been USED. Paid for 3 day shipping, ended up taking over a week. When I complained about the mixup and the USED item i was sold, I got an attitude from this "tech support" person named Megan. Not very professional, wouldn't order from again.

Reseller Reply    
Posted by
9/9/04 2:01 PM
The strange thing is, we got this back.. and its completely brand new.. the packaging seems as if its worn out.. but that happens from shipping it across the nation.. the chip was brand new, tested, worked fine.. The attitude you received from megan was becuase you insinuated a lot of negative things such as we had purposely sent you the wrong chip and so on..  
 
If you would have conducted yourself in a professional manner off the bat, no comments would have been made towards you.. and all Megan said was that you need to lay off the negative comments so that we may proceed to resolve the situation...

Modchipman
modchipman

Very Satisfied
Reviewer: vcd2400
Click Here to See the Profile for vcd2400

8/7/04 3:11 PM
Smooth transaction. Fast deilvery. Buy with confidence.

Very Satisfied
Reviewer: PrimustheOne
Click Here to See the Profile for PrimustheOne

6/30/04 7:13 AM
Second time I have ordered from this store and once again they have proven to be an excellent choice for value and reliablity. I have already started pointing others to their site.

This review was modified by its author, PrimustheOne, on 11/21/05 3:58 AM.

Very Satisfied
Reviewer: SINist3r
Click Here to See the Profile for SINist3r

3/11/04 2:39 AM
I live in australia and purchased a DMS v9 from modchipman and it came in the mail exactly when they said which was 7 days later.  
 
The chip was nicely protected in the envelope.  
 
Im very pleased and will definately purchase again. :)

Very Satisfied
Reviewer: Dicster
Click Here to See the Profile for Dicster

2/21/04 9:46 PM
Excellent service. Bought several times from modchipman. Delivered as advertised. This is one the the few shops that runs a honest business. Would highly recommend. Modchipman is my only choice when itz comes when itz comes to modding. Thanks alot guyz! Keep up the excellent work.

Very Dissatisfied
Reviewer: experienced
User Rating: 
Click Here to See the Profile for experienced

2/6/04 12:51 AM
Customer sold me 10 Cloned Xecuter chips. Dont be fooloed by these guys they SELL CLONES. I tried getting my money back and even sent the chips back to them and when i checked for my refund nothing there. Tried to contact them and they just ignore my emails and kick banned me from theire irc channel. I filled a charge back and my CC company is still trying to get my money back. Looks like they im screwed.  
 
!!!CLONE DEALER!!!!!!AVOID!!!!!!Clone Dealer!!!!!!!

This review was modified by its author, experienced, on 2/6/04 12:54 AM.

Reseller Reply    
Posted by
9/9/04 2:03 PM
Amazing that this person would think we sold them cloned chips when we're the official reseller for the manufacturer.  
 
Weird... never did get any kickbans in our tech support channel.. up to this date...  
 
you must be mistaking us with someone else?

Modchipman
modchipman

Very Satisfied
Reviewer: Alwaysoverwa
User Rating: 
Click Here to See the Profile for Alwaysoverwa

1/31/04 10:13 AM
Very reliable. Kept me up to date with what is going on with my Xenium. Gave a tracking number! Extremely fast shipping! Shippings only 3.85, and it got to my house in 3 days! I have told all my friends about this site and would recommend it to anyone! Check out their site reviews on their website. Even the forums gave it good reviews by purchasers.

Very Satisfied
Reviewer: wgiordano
User Rating: 
Click Here to See the Profile for wgiordano

1/22/04 9:15 PM
Pre ordered an new Xenium chip about a week before release. Modchipman kept me informed about my order status and answered emails in a timely manner. Package arrived at my door quick once it was in stock. I was very impressed with this company.

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