Ordered a playstation2 premod on July 28, 2004. The site listed the premod as a bit backlogged and would take approximately 7-10 days BUSINESS days to process before shipping which was fine by me. I then received an email on August 11, 11 business days afterwards, telling me they were unable to even begin fulfilling my order because there was a nationwide shortage of ps2s.
This was extremely aggravating because I needed the ps2 in a timely fashion in order to give it to another person as a gift. So basically for 11 business days (or a little over 2 weeks) there was no updates in status and then they tell me that they didn't even start modding the ps2. The order was finally updated from "pending" to "processing" indicating that they finally began work on modding the ps2 on August 19, 17(!!) business days after my order.
So basically I am expecting another week or two before I can even hope to see my premodded ps2 and give it to my friend about 3 weeks late. For this lateness, there was only a simple apology in an email sent to all others who ordered a premodded ps2 in late July saying they're sorry. At the very least they could bump up to next day shipping to make up for the MASSIVE delays.
This could have been all averted and I would have avoided buying from them if they had just simply replied in a TIMELY fashion that they didn't have any ps2s that they could work on currently. Basically they waited until the last minute to inform everyone and screw them over for those of us who needed the console in a certain timeframe. Oh, my credit card was charged for the full amount on July 29, the day after I ordered for a product which they did not have for a full 2 weeks, well after their stated time period.
In short, they have an abysmal inventory system and poor customer service who told me repeatedly that I would have my ps2 in the week in which I inquired. Stay AWAY if you want to get your premodded console in THEIR stated time frame as they won't let you know what's happening until the very last minute.
On the other hand, to give credit where credit is due, I have ordered modchips from modchipman before and they have arrived quickly and well-packaged.