| Modchipman Customer Reviews |
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Reviews 1 - 15 of 252
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10/6/09 6:30 PM
Very, very disappointed!! Made my purchase almost 5 months ago and have not received anything as of yet. I purchased the original customcade box and accessories on May 20, 2009. Had to wait a couple of weeks.. fine, I'm ok with that. A couple of weeks go by and items are not in stock. Newer boxes are set to arrive... ok, even better.. so I end up upgrading to the newer model, paid extra money via paypal. Had ongoing correspondence with the seller and he assured me that the products would come in in a couple of days and that shipment would be made once items were in. After more correspondence, I finally got a shipment confirmation on August 13, 2009. Woohoo, I'm thinking.. Great, finally!! But oh NO says the hand of time!! I wait a couple of weeks and shipment never arrives. Contact seller about the issue and he says that the shipping company lost the shipment... will send out replacement ASAP!! ASAP my ass!! Haven't heard back from seller since. Can't open a resolution case on Paypal because it's been more than 45 days since the purchase date. So don't waste your time purchasing anything from this guy.
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9/23/09 3:10 AM
I placed this order sometime around June. I sent in my PSP to get repaired in which it couldn't so I paid for a new one. It never arrived. Modchipman's customer support was good, until they deleted my help desk ticket with my problem unresolved with no explanation for that. I guess they got tired of hearing me gripe about an item I paid for that I'm never going to receive. This review was modified by its author, asdbhb, on
9/23/09 12:42 PM.
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9/1/07 7:28 AM
My 360 has been with them since March, notice the date they decided was OK to fix, and then notice the date that it was actually sent off for repair. Couple all of those things with not proactively keeping customers apprised of their equipments status and now it appears that all methods of contacting them have been cutoff. I believe in their forum (when they were active) someone had been told that they were raided by the Dept of Homeland Security, in the big Nintendo led mod chip sting, which should have nothing to do with people who merely wanted to get their red ring issue resolved. Worst of all, Microsoft now offers a three year warranty for the red ring issue, which would have covered my machine.
Order History
03/25/2007 Pending Charge Customer redeemed 10points, total value of $0.50.
03/25/2007 Pending Charge Error Code: 0020
If it is determined you can repair, I would like the whisper quiet upgrade if it has to be a color: Green
03/26/2007 XBOX 360 Repair
06/19/2007 Shipped Thank you for ordering from www.modchipman.com. Your order has been updated to SHIPPED. Please check your tracking # at www.fedex.com/tracking. Tracking number is [removed]
06/19/2007 XBOX 360 Repair (Recieved)
06/19/2007 XBOX 360 Repair (OK TO FIX) 0020 error code, ok to fix
-melanie
07/19/2007 XBOX 360 Repair (Processing) out for repair
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7/20/07 1:16 PM
I sent in my sons xbox 360 system for the 3 red light fix on February 20, 2007. Modchipman.com still have my system unfixed and they banned me from their online irc channel, since I told them that I will tell others about how they "tried" to rip me off. I say tried since I will see them in court for the price of my system and what they charged my credit card for in August. The company is actually called E.B.S. Inc. Buyer beware of this company.
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7/11/07 11:10 PM
I have found modchipman to be totally unresponsive and incompetent. I sent them my XBOX in May. They sent me a receipt confirmation on June 4 (see following). I have tried to call, write, email them since June 20. They promised 24-48 hour diagnosis. I still don't have the XBOX on July 11. They have been so unprofessional that I have no confidence in any diagnosis that they might have at this point. I have already paid them $19.50. I am afraid that if I don't accept their diagnosos and price, if they ever give me one, they will offer to buy the XBOX for parts and the price won't come to more than I have already paid them.
I would NEVER send anything of value to these people. The right hand doesn't know what the left hand is doing and no one seems to care about the customer. RIP OFF BIG TIME
Copy of receipt received June 4.
MCM Hardware Service
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Order Number: 47496
Detailed Invoice: https://modchipman.com/account_history_info.php?order_id=47496
Date Ordered: Monday 07 May, 2007
The comments for your order are
system recieved
Your order has been updated to the following status.
New status: XBOX Repair
If you have any questions, please submit a help ticket at http://support.modchipman.com. You will be required to create a new login for the support center.
NOTE: The log in for the Support Center doesn't work.
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5/26/07 2:38 PM
I sent them my xbox 360 to be fixed for the 3 flashing red rings. They charged my credit card $26 and something to begin the fix. They said they fixed it, but I never received it. After emailing over a dozen times and going to their live support where I was treated rudely, they said they didn't fix it. After 100 days, I said mail it back to me and i will find some else to fix it. They said "we have to sort through systems to find yours". I am taking them to small claims court to get my money back for my system that they stole from me. Buyer beware of this company!!!
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5/9/07 9:31 AM
sorry i rated the wrong site was rating modchipstore.com which wont give you a respond to multiple e-mail's
This review was modified by its author, kobeit, on
5/9/07 9:55 AM.
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11/9/06 12:03 AM
I preordered the DS-X from them, and their store policy states that they do not charge your card until they ship out your item, however I was charged 3 weeks in advance!
They stated the item was going to come in next week...then the week after... and finally this this week...
They offered "Free Upgraded Shipping" because of this fiasco, but my tracking number still says it has been shipped by regular ground shipping... Better shipping would have been at least a decent gesture after this whole ordeal, others had canceled their order two days ago and bought one from RealHotStuff and got them today... no preorder either...
Besides the "free shipping upgrade" I never got, they are offering $10 of my next order... not that I ever want to order from them again.
Stay away from these guys if you can, they don't even follow their own store policies or their own promises...
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11/24/06 12:12 PM
Sorry for the inconvenience but the delay we experienced was completely out of our hands, and we relayed this to our customers. Customs issues are hard for us to control, the government tends to take its time with these delays, and unfortunately both us and our customers experienced quite a bit of delay on this product.
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Modchipman
modchipman
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11/3/06 5:12 PM
I have had a good experience with this company in the past, but this last one has been absolutely ridiculous. They charged me in direct violation from their published policy (before they had product to ship), and now are giving me the run around in trying to cancel my order (they still do not have product). Basically, I've been out of $150 for more than two weeks with nothing to show for it.
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11/24/06 12:10 PM
Runaround when you tried to cancel? You ask us to cancel, we cancel your order, and we refund your money. We've never given anyone the runaround when they wish to cancel.
You asked us to cancel on the 5th of november through email ticket, your order was cancelled/refunded on the 6th at 11am.
And if you check our 'policies', they state that we reserve the right to charge you a few days prior to shipping in order to speed up the process. |
Modchipman
modchipman
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9/13/06 10:44 AM
I ordered a premod PS2 from them on August 6th, 2006, and the order was pending for about 3 weeks (says on their site that it usually takes 7-10 or 10-12 business days before shipping, so I was kind of expecting a wait); contacted their customer service after 3 weeks, and was told that it would be shipped "soon" (I was told that once it hit "BRAINTON" processing it would be shipped soon. Was in brainton processing for over a week before I finally decided to cancel.
I originally chose modchipman because of the reviews I've read from other places, but I'm quite disappointed by their speed.
In the end, I canceled my order on Sept. 8th -- Rick was helpful in doing so, and I promptly received a refund. I was really looking forward to getting my order from them, but taking over a _month_ to ship is a bit much (and in the end it was never shipped). I probably won't order from them again.
Order: 41536
Ordered: PS2 Slim Premod
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11/24/06 12:18 PM
Unfortunately at this period when you ordered your premod the versions of ps2s were changing, and we had to attempt to get the proper products for compatibility, and that caused a delay, we do apologize... but these products definitely take time to produce in good quality and that sometimes upsets customers who are understandably anxious for a product. |
Modchipman
modchipman
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8/24/06 11:23 PM
Ordering and order processing was very good -- it even arrived a day early. Unfortunately, my positive experience ended there.
They sent me the wrong item (an EZPass, I ordered an EZPass 3). They claimed they no long sold the EZPass, which is still for sale on their site as of this posting. The customer service agent was insulting and combative through the entire process. He only agreed to deal with me after I contacted my credit card company for a chargeback.
I posted the complete communications exchange here: http://journal.drfaulken.com/?p=336
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8/27/06 6:26 PM
Unfortunately this is a large misunderstanding as to how things occurred.
The product you mistakenly received is something we no longer really stock, and is more of an on order type product, that is why it was quite odd that you received this in error, and that is why we had to investigate our stock situation on OUR side, so it took a day or two to figure this out, but in the meantime, I told Rick to do an RMA and unfortunately you perceived the RMA suggestion as a surrender to your chargeback threat, which is not the case.
Sorry for any problems, but we DID issue an RMA, and you've refused that and stated that you'll initiate a chargeback, which can take time and effort on both parties behalves. An RMA is easy, gets things taken care of faster, and would get you your product in a timely manner.
why not just do the RMA? we screwed up, we're trying to fix it... but you're not willing to cooperate |
Modchipman
modchipman
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8/23/06 4:54 PM
big delay with customs in Indiana as the store claims, overall customer service is good and convenient, disapointed that no phone support is available.
Do not expect professional service from the agents, Kfree if full of lies and has twisted my review and logged tickets beyond belief of any respect. I'm not going to post the full review because they will just rebuttle again. Don't buy here if you're looking for service, cheap prices, great selection, shitty service, what can ya do. Thanks for losing me and all my DS owning buddies as customers, you won't see my account active anymore. good job buddy ;)
*update* I have had a previous problem with Xecuter modchip in the past where they let one model version slip through their product line and it did not properly fit my system, luckily I have a father who's good in electronics and fixed it up.
For the record, the admin Kfree, who replied to my complaint ticket, has promised to modify thier rating if I modified mine but obviously they lied and haven't done anything about it.
Awful obnoxious customer service from them. This review was modified by its author, dothedre, on
9/3/06 4:37 PM.
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11/24/06 12:24 PM
exact log of conversation
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<kfree> i dont know much more than you
<kfree> well i can cancel the order if you want
<Dre> and you admin the site but suggest cancellation?
<kfree> toss me the order # i can cancel for you if you wish
<Dre> that isn't cool
<kfree> i dont suggest anything, i just dont want anyone upset
<kfree> if you want to cancel, i am saying, i can help
___
Customer was insisting on tracking # for the package that was held in customs (still is, actually), and we refused to give it to him (privacy issues). He did not believe it was a customs issue. As if we like to hold products out of stock to upset customers? That package is still in customs, we had to order another shipment to get our customers their products.
Be impressed, that your product was shipped ASAP, you've received numerous updates on its tracking, and you've had no problems with the ordering system. Unfortunately there was a delay in the stock, and it was unforseen by us and yourself.. customs sometimes holds packages indefinitely.. so instead of being ignorant, we were proactive and ORDERED MORE stock so that our customers were able to get their products as fast as possible.
be impressed... you'll rarely see anyone care as much as modchipman about the wellbeing of our customers and their orders.. we were CREATED by people who were screwed over by bad mod companies.. we make sure our customers get what they ask for, as fast as we can physically get it to them. :)
** UPDATE **
not sure what the customer is implying that we've lied or 'twisted the truth'.. that's the #1 reason we log all customer support tickets and questions, because sometimes customers get upset for no reason and tend to think things were stated or weren't stated, so we make sure we have proof. We don't change our text, we have no reason to do so. Why would we bend the truth on someone who wants to cancel? Nothing negative was stated in the customer ticket, he was very dissatisfied with the order in customs, (the shipment coming to us).. and we offered a cancellation.. he took it the wrong way and there you have it. Hopefully he's calmed down and realized we didn't mean anything bad by offering a cancellation.. we were merely attempting to resolve a problem. cheers
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Modchipman
modchipman
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4/19/06 6:19 PM
Not worthy for firmware 1.5!!!
I just paid $350($100 extra of street price) for a PSP with firmware 1.5. While the service was great and I got my unit fast, it just happened that my PSP had a dead pixel, which is a pixel that goes white over a black background, very annoying. While this is a common problem for PSPs as I learned, this company doesn't take responsability for this, they send you directly to Sony for warranty, which by the time you get it back, most likely it's going to be converted to a recent firmware, which is not going to allow you to do the cool thinkgs you can do with 1.5. (as I call Sony they cannot guarantee that the frimware will remain)
So if you want a psp with 1.5 I recommend looking for it at a retailer, maybe Gamestop, I hear they still carry some, and if you have dead pixels they'll exchange it for you.
Modchipman has a refund policy, but they take 15% off for restocking, and also there has to be no scratches or anything on the screen, and that's a problem of trust with them that since this last incident I do have.
So stay away if you plan to purchase firmware 1.5, there's no point in buying an overpriced unti that you're going to have to take to Sony eventually, in that case, buy it from Target, if it goes wrong, return it. This review was modified by its author, diegoborgh, on
4/19/06 6:24 PM.
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3/28/06 9:55 AM
Purchase arrived promptly, packaged properly, no issues with product.
Be careful purchasing cross border from this vendor, they overstates the value of my purchase ($15ish) at $50.00 which doubled the cost of the purchase by adding on unnecessary customs / duties charges. Company was unresponsive to my inquiry regarding charges. No customer service there...
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10/18/05 9:20 PM
False advertising. Order Qoob Case Combo which clearly states you get a "Case of your choice." I only received the top of the case. Spoke with support and Rick said that I got what I paid for and doesn't consider it a problem. Horrible seller, false advertising.
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12/14/05 12:48 PM
odd thing is that you ordered and received exactly what you saw/read on the site.. it said viper case top and the picture was the top. if you were under the impression that you were supposed to get a 50 dollar case for 15 dollars, you were confused, and we do apologize for your confusion.. no one has ever been confused about this product. you see a top case, and you get a top case, there was no false advertising, just false assumptions on your behalf |
Modchipman
modchipman
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