My experience might be best summarized by the email that I sent out today (9/17/08)as I copied below.  
 
Also I would like to note that I asked if they had another CPU Fan that was in stock that was better and I would pay the difference and I was flat out refused. I really dont understand why, all that was said was since it was past 30 days they would not upgrade my system but I said Im not asking for anything for free Ill pay for it. My conversation was going no where so I dropped it before it got heated.  
 
 
________________________________________________  
(emai)  
Seeking an update on the status of my part.  
 
 
Ticket Number (removed)  
Cust No. (removed)  
Invoice No. (removed)  
 
I placed my original call for this part on September 4th. To make a long story short I was told the part would be here this week and I was wanting a status update. It has been 10 business days that I have been with out a computer waiting for this part to arrive.  
 
I would like to know exactly what CPU Fan you are shipping me. I was told that my CPU Fan Item Monsoon II was no longer being produced and that I would be getting a similar replacement CPU Fan. Im rather confused as per the link I copied here (removed link)it seems these CPU Fans are still very much alive.  
 
I have been very patient. The very 1st day I received my computer I was on the phone with customer support messing with this CPU Fan. The CPU Fan constantly was giving false overheating readings and finally went out for real. I dont know if the fan was faulty from the start but if anyone had really done a final QC on my computer you would have known this before you shipped it out the 1st time because as soon as you turn it on the MACS was at 99 celcius beeping non stop.  
 
So I would appreciate a reply as to exactly WHAT you are sending me and is it some type of second hand refurbished CPU fan? Also when it will be here.  
 
Thanks Mike  
 
________________________________________________  
 
Now if I could remove the issues with my CPU fan my computer is very good. However, I feel like im getting slapped in the face everyday with that CPU Fan. I spent $5000 on this system just to be mocked by it.  
 
Now im being left out to hang by lack of communication. Im an owner of a Company myself and have over 100 employees but if we served our clients this way we would not be in business for over 40 years now. I know the types of business are very different but our company creed is "we are a servant to our clients and employees"  
 
I feel I have been more than reasonable thus far and Im to the point of just going to buy another CPU Fan and not waiting around any longer because I know that CPU Fans are in stock at local stores 5 minutes from where I live (I Checked).  
 
-------------------------------------------------  
Updated 9/23/2008  
 
Since I posted on here, magically someone did something but it was a little late. As I had already fixed my problem myself and cancelled my RMA. I did that before I got a response from them on the forum because I got confirmation from another company that they are just flat out lieing to me.  
 
So if you deal with this company read my email below and look at the gamble you are taking.  
 
email date 9/19/08  
Yes Fedex tried to deliever the package today 9/19/08, I refused the package. Im sure my email best says were I stand. If you want to see what brought this on I have all my emails where I was kept in the dark to say the least and I have been dealing with this since 9/4/08.  
 
 
Below I copied the Email that I replied to John Yu on 9/18/08  
 
The number you are trying to call is my house and Im at work. I contacted you all 2 times yesterday from work via my work email and got no response.  
 
Let me just be blunt. I went and bought a new fan from CompUSA last night and installed it. Now my computer works.  
 
So you all need to keep doing exactly what you have been doing, which is absolutely NOTHING!  
 
I dont appreciate being lied too either. True my fan is not in production anymore BUT I did contact Vigor regarding my fan and got a respone from them within 4 hours that they DO have that fan in stock for RMAs and that they are 15 miles away from you and it would only take 1-2 business days for them to get you the fan to ship out.  
 
Do Not CHARGE anything to my credit card. Your absolute lack of communication is appauling. I will never contact you all again. If I need my computer fixed obviously its my problem and the 3 year warranty is just another bold face lie as well.  
 
You lost a costumer who spent $4,500 on a computer that is not smart business. Not to mention that Vigor who I didnt even purchase anything from has given me more answers on a very timely basis than you all have and they have no obligation to me at all.  
 
So close my RMA and leave me be.  
 
Now I reviewed my credit card statement last night and find that they billed me $25 to overnight my fan on 9/5/08. I truly have no tasteful words to speak at this point regarding this company.

This review was modified by its author, Kiojik, on 9/23/08 10:59 AM.

I ordered a computer from Cyberpower in mid-July, and had absolutely no problems until I received the pc. On delivery it had no video output. After spending 3-4 total hours on hold waiting for tech support multiple times over the course of the day, the tech suggested I RMA the computer to Cyberpower to fix the (he and I thought it was the mobo or video card) part and return the pc to me.  
 
After sending the computer in and waiting several days, I decided to instead get a refund. I contacted 2 different techs and was told by both my refund would be processed. 2 days later the computer magically shows up at my door.  
 
It was still broken. Not only did they never start the refund process, but instead of checking the parts for faulty merchandise the computer's case was changed and sent back to me otherwise unchanged and (most importantly) untested.  
 
The computer was getting no video output to my monitor both times. If the tech had even powered up the computer once he/she could have seen this. Instead it was pieced together and shipped to me twice without any quality control whatsoever.  
 
After that, I did a refund and - over three months after beginning this taxing and stressful ordeal - I finally have (most of) my money back. Bottom line: I wasted 3 months waiting for a computer that never worked and lost around $150 dollars in shipping fees to ship the pc to me first, then to return it for a refund later.  
 
Overall it was a terrible experience. In my situation Cyberpower exercised zero quality control. My computer was never even powered up. Oh, and the problem was a dead video card (which seems very simple to fix to me, and I have almost no experience with hardware) as evidenced by there being no sound or fan movement coming from the video card itself at any point.  
 
Cyberpower has little to no quality control and the tech support is nearly impossible to contact. Expect (on average) at least 20-45 minutes on hold during daytime. Call them yourself just 3 times during the day if you would like to test this. Tech support is easy to contact at night, but the tech will always tell you he can't do anything other than offer advice because the senior tech is only on duty during the day.  
 
Now that I have most of my money back, I'll be taking my business elsewhere and I will never recommend Cyberpower again after the financial loss I suffered from their ineptitude and the complacency of their personnel.

I bought a high-end gaming rig from CyberPower last year to play Crysis and other demanding games. It arrived intact and seemed to work okay. But, after several months I started having problems with the computer. It was determined to be a faulty vidcard. Getting a replacement has been a real hassle. Tech support must be a low priority at CyberPower. In short, it looks like I'm going to have to chalk this purchase up as a bad experience.  
Update: CyberPower is refusing to replace the defective videocard. I paid $3500 for this rig, and this is the service I get? I definitely won't buy anymore equipment from CyberPower!

This review was modified by its author, 416Rigby1, on 9/18/08 1:31 AM.

just a warning to all.  
 
dealing with cyberpower is not only a hassle, in terms of spending time and money just trying to reach tech support, it is also a risk you might choose to avoid.  
 
I bought my system, very aggresively priced, on 08/16/2008. it was delivered on time. However, the system was DOA. not only did it shut itself off every five minutes (or five seconds, depends), at some point it just refused to output any video. this was all on the first day.  
 
I immediately called cyberpower, and was told it might be bad RAM. it wasn't, since my private RAM (tested) encountered the same occurance. reading reviews here and on their forums i decided to not take any chances, but to return the system for a refund.  
Now to the irritating part. Not only did I receive a DOA system, I will also be charged for the return delivery.  
Talk about excellent ways to do business. I accepted the charge, simply to avoid complications, and expect my refund this week. Again, reading the reviews here, I hope not to have to resort to more official channels in order to receive my refund in a timely manner.  
sending you a dead product which was clearly not tested and then charging you when you want your refund?  
Think hard about the $100 dollars you are going to save.

This is my first order through CyberPowerPC.com. I've heard mixed reviews but decided to give them a try anyway. I've heard about wrong games, missing manuals, and crashing PCs upon delivery (we'll see). I ordered my new systems last night and will update my findings as I go.  
 
9/6/08 - So far the ordering was nice and simple (as it should be). I need to make one quick adjustment to the order. I've tried calling, but they are closed on the weekends (or so it seems). I have also sent an email with my request... let's see what happens.  
 
9/9/08 So far CyberPowerPC has been very prompt in returning my emails and calls. (I had initially wanted to make a change, but decided against it.) One concern (not yet a reality) is that my computer may not arrive until October according to a rep. Time will tell. I'll continue to post my experience.  
 
9/24/08 I received my new cyberpower PC today. Yeah... I was excited at first too. However, upon opening the box the front of the computer looked like it was kicked in. The hard drives were at a 45 degree angle and they wouldn't budge. I tried to contact customer support, but all I've done so far is give my phone number. I was told someone would call me back within the hour because I was "priority". Guess not. Guess we'll have to see what happens next. Good times.  
 
10/8/08 I have been talking to tech support about the problem computer. They have received it and are now going to rebuild and send. I'm not sure of the status at this point. I was hoping to get it by the end of the week, but have not heard back.  
 
10/25/08 I finally received my computer, but nothing would install. Come to find out one of the ram modules was bad. They are going to send me another.  
 
11/8/08 I received the new memory module, installed it, it seemed to work for about an hour and now I can't install anything again. I'm not very happy with this. I ordered this computer in September and still don't have a working computer.  
 
12/1/08 I have been trying to get this computer working for over a month and it still does not work. It freezes, and locks up constantly. Occasionally I can get software to actually install, but not very often. Features will work on one boot, and then not on the next. I have boot failures almost every time I restart the computer (which is often.) This computer seems to be a complete lemon. I have tried everything that they CP has asked as far as fixing it and NOTHING works. Very frustrating! I am waiting for a callback. I really need to get this resolved.  
 
12/6/08 CyberPowerPC will not return the computer they want to try to "fix" it again. At this point I won't have another (3rd one) until almost January. JR told me that the return policy was 45 days... I didn't even have a working computer before 45 days. Good times!

This review was modified by its author, CVance00, on 12/6/08 3:33 PM.

AVOID CYBERPOWER PC!!!!!  
 
I will never do business with Cyberpower PC again.  
 
Upon recieving my computer I quickly found out it was defective. I booted it up and tried to install a piece of software and recieved CRC errors. Even downloading software would give me the CRC errors. Also, the computer continuously blue screens, even when it's idle.  
 
This isn't my problem with cyberpower, defective computer parts are a standard issue, however their quality assurance and technical support are TERRIBLE.  
 
1) It was said that my computer went through two rounds of quality assurance. Did they try to install software? Did they keep the computer on for more than 5 mintues to ensure it would work? Obviously not.  
 
2) I have been trying to contact technical support for the past 12 days. The average hold time is about 45+ minutes, if answered at all. I've left two messages on their tech support voicemail(ha!) and none have been returned. When I did talk to a support representative they told me in order for me to return my computer I'd need to talk to a specialist and get a Return Merchant Authorization number in order to return my product. They said I would be contacted by this specialist within 24 hours. The two times they promised this no one called me EVER. I'm on hold right now with tech support (33 minutes and running). If they cannot give me the RMA this call I'll be forced to work with my bank for a chargeback and will file a complaint with BBB.  
 
AVOID CYBERPOWER PC!!!!!

Hi everybody.  
 
I ordered 08/18/2008.  
My orgignal shipment date 09/02/2008.  
I called that day, and asked my computer.  
One of employee said "not yet"  
Even he was rude, I am not complain that.  
 
But after 8 hours later, I checked my status.  
 
Expected shipment : 03 / 31/ 2009  
 
Can you beleive it ? I have to wait 6 month...  
 
It implies one of the employee want to makes fun of custormor  
or  
they don't want to assemble computer.  
 
I called again due to above reason.  
and I e-mailed two times  
 
They don't have any responce yet...  
 
I think you can't beleive this situation.  
 
If you want to see the proof, I can send imag file for the proof..  
 
It shows apparently 03/31/2009  
 
After that, I had long story.  
 
Anyway, I got refund... finally.  
 
 
 

This review was modified by its author, kennyryu, on 9/15/08 1:44 AM.

Horrible........The case for this machine was so weak it would not hold the GTX 260 in its slot. Once I got the machine put back together it would not boot. I called tech support for hours (mid day) and got a recording. My buddy ordered one on the same day and his does not work either. I have enought computer skills to get it running but the problem is the case is so cheap that the VC will never stay in its slot.  
 
Before you buy a machine from them call their tech support line. That's what you will have to deal with. The price is cheap for a reason....... My fault for trying to save a buc.  
----------------------------  
It has been 9 days now and I cannot get an RMA number from Cyberpower to return this. What is even more absurd is that when I did speak to a rep from Cyberpower they asked if I had put a negative review of their product on THIS site. The computer will not work. The case is bad but the assembly is worse. They are not honoring the 30 day warranty and my right to return the product. Read the reviews on Cyberpowers forums and see how upset their customers are. Then call tech support. THEN decide if you want to do business with these people.

This review was modified by its author, Mogil, on 9/3/08 8:24 PM.

Tech support never answers the phone! I also have a failed motherboard in my pc and have left messages, submitted emails for help via their online form, sat on hold until forced to leave another message. I know I am over the 1 yr warranty but need help in getting my pc fixed under the manufacturers warranty.

So Far the only thing I've been happy with is the turn around time for delivery of my PC. I wanted a rush order and rush delivery and received the PC with in two days of ordering it. However when I received the PC and tried running any graphic intense online games the PC froze. I couldn't get their support on the phone so I tried their live chat. He recommended a few things to try. I re-installed the video card drivers, re-installed the monitor drivers, re-installed Vista (to fix a missing file error I was getting), and then re-installed the game. All of which took about 6 hours. Ran the game again and the computer froze after about 20 minutes.  
 
I am now going to return the entire computer for a refund. I don't want to go back and forth and have my 30 day refund expire (I'm sure they would love that).  
 
I've called tech support on 4 different occassions and every time you have to leave a message for them. They did call me back once (right as I was trouble shooting).  
 
Update: I continued calling tech support to get an RMA number. After calling 6 different times somehow in the middle of the day I actually got someone live. It was the first time in 10 calls. I told him I wanted to return my computer for a refund and after trying to talk me out of it he finally gave me an RMA number. I drove my computer in personally, received a computerized return and after after 5 days still have not received my refund. The manager of the RMA department originally told me I should see my refund with in 5 days, if not call back in.  
 
Tech support finally returned one of my other 6 calls 5 days later.  
 
If you want to buy a computer from this company I also recommend trying to call their tech support, see if you reach them once in 10 calls. Do not believe what others wrote on this board. I am pretty sure it is Cyberpower hyping their own company. I will never buy from them again.  
 
Personally I will never buy another computer from them. I've bought from Dell, HP, and even assembled my own computer, all with no problems. This PC had problems right out of the gate.  

This review was modified by its author, knp267, on 8/30/08 4:42 PM.

In either 2002 or 2003, I ordered my first PC from CyberPower. They shipped that one to the wrong address, the shipper left it without a signature, and it was never found. At least back then they shipped me a new replacement quickly with no hassles. When it came time to replace my aging, dying, PC I had a PC saavy friend order my new PC and new monitor. On March 30, 2008 my friend ordered my new PC from CyberPower and my new monitor from newegg. on April 19, 2008 my friend brought my new system to my apartment and set everything up. My Mega Special II had problems from day one! The PC only had Windows Vista 64x, and the standard software from CyberPower. I added AVG anti-virus, ICQ instant messager, and the 2D legacy client of Ultima Online. Blue screen errors, screen freezes, cursor freezes, app closings and numerous other problems were occuring from the moment I began using the system. within days I began trying to reach BOTH CyberPower AND Microsoft support. BOTH were well-protected by automated voice answering systems. So I emailed both support groups. Microsoft responded, CyberPower did not. Suspecting AND hoping all my problems were Vista related I worked with Microsoft Support first via emails then via phone support for a few weeks. All "repairs" at best were short-lived and temporary. Desperation finally drove me to brave CyberPower's voice answering system anew. Unable to reach a human being, I finally resorted to entering random extension numbers into the system when prompted. Totally by accident I reached an actual person. Very shortly after I described the problems I was having I was told to return the unit for repair. In my initial email to this person (at CyberPower) I explained I would soon be moving to a new apartment and did not want to encounter problems shipping from my old address and then having it shipped back to my new address. As it turned out I was moved to my new apartment 3 weeks BEFORE I returned my PC for repair. My repaired PC was shipped back to me via FedEx Home service and was to arrive 8/16/2008. Despite repeatedly informing folks at CyberPower I shipped my PC from my new/current address and NOT from my address prior to 6/30/2008...they shipped it back to my prior address. Folks there refused delivery and now Patricia Martinez insists the PC must be returned to CyberPower and reshipped to me at my correct address. IF I am ever able to obtain my supposedly repaired PC, I will never again do business with CyberPower. Only one person at CyberPower has ever demonstrated any competency, caring, compassion or intelligence, and I won't mention his name lest he be retaliated against by the ilk at CyberPower. Thank you, Sir, and go get a job with a company deserving of your efforts.  
 
Chas Jones, Columbus, OH  
 
I have rescued my PC from the clutches of CyberPower and FedEx. Hopefully when hooked up tonight, it was actually repaired/fixed. (added 8/20/2008)

This review was modified by its author, cyberpwrnevermor, on 8/20/08 12:38 PM.

Its less than a month since I got my desktop. I placed the order before I read these detailed reviews about the company. The desktop arrived and things seemed fine at the begining. I was running vista and the first issue that came up was that the computer would never resume after a standby or hibernate. Later I also noticed that the system would freeze at different tasks like watching movies or playing a game. This weekend, it got worse with a blue screen error mentioning a memory crash dump. I called the technical support during office hours, no one picked up and I left a message. I called up the sales number and told them my problem they asked me to leave a message. They said that the person would call me on Monday. They advertise 24/7 support and don't attend to your calls. Added to that, when I expressed my displeasure at their support and that I would be forced to return the product, the guy said that It was fine with him for me to return the product.  
Finally the tech support guy called me the next day. By this time I had reinstalled the OS and faced a continuous blue scree error cycle and was in despair. He told me to check the temp. I checked the temp of the CPU. It was at 65C. He said that it was high and asked me to run SpeedFan program from the net. I did that and found that the temp was peaking upto 80C on a simple task like Movie watching involving only 3 - 5% of Processor activity. He said that I should call on Monday when more tech support guys would be available to answer my query.  
Today, I took leave from work and called them twice and could only leave messages, once on the machine and once with a guy. Still no one answered me. In 4 days the one month period for refund is ending. I am seriously contemplating on returning the product for a refund. I guess getting a system from Dell or Alienware would have been more prudent. If the tech support is shows this kind of laxity and lack of empathy towards the customer's problems especially when the system is new from the stable, I can't imagine the kind of support I may avail in the future.  
Extremely disappointed and frustrated.  

This is short and sweet. Received my laptop on July 25th, 2008. Charged the battery that night. On the 26th I installed the operating system and on the reboot the blue power light was the only thing that worked. Called tech support, and yes it bites, but 45 mins later I spoke to someone. Had me swap around the memory sticks with no luck. Proceed to tell me to ship it back. Once they receive it they keep it for approx. 2 to 5 days then send it to the manufacture, who has it for approx. 3 to 5 weeks. Then the manufacture sends it back to cyberpower who checks it out for another 2 to 5 days, then ships it out to you. Well after figuring all the down time for this laptop I opted for a refund. After reading horror stories on here about how long they prolong the refunds It's going to be a while before I get another laptop. Not bad for owning this laptop for less then 24 hours. Whats more is I talked my company I work for to buy the same one I can only hope they don't have the same problem and I get fired. lol

This complaint might seem outdated, but it is not. It is related to an issue with a VALID warranty.  
 
I bought a fully built PC from Cyberpower. Recently, it was showing signs of problems. The problems continued to get worse to a point where my computer was unusable. It would reboot on its own every few minutes. The problem was definitely with the motherboard so I contacted Cyberpower, explaining the problem, even including a picture of the visibly faulty omponents.  
 
Keep in mind, the motherboard is warranted through the reseller for a period of three years.  
 
Here is their response:  
 
"Hello Anthony. We no longer stock the  
P5P800 nor any other Socket 478 compatible  
motherboards and cannot replace the part.  
You will need to contact ASUS for information  
on replacing the motherboard through them."  
 
That's fine. I understand they don't have these old boards, but a warranty is a contract. A warranty has value. An item with a three-year warranty is worth more than the same item with only a one-year warranty. I didn't get what I paid for.  
 
If a company is in the retail business, they need to hold up their end of the deal. A sale is not over when an item is delivered. They can't just say they can't help me and have that be the end of it.  
 
Cyberpower made no effort to do anything. Instead they made this MY problem. They essentially told me to "get lost" and deal with it myself.  
 
They could have turned this into a positive for them. They could have offered me some token discount if I bought a new PC with them. It would have shown me a good faith effort to do what's right. It would have been good PR. And they might have made a new sale.  
 
I explained my situation to them and asked very nicely to think of some way to make this right, but they have not responded.  
 
Perhaps this will get a response, and show other potential customers what they might expect if they buy from Cyberpower.  

Completely and totally dissatisfied with the product, customer service and technical support. I spent over $3000.00 on what turned out to be a paperweight in my house for weeks. I placed the order early in the month and received the computer in roughly 3 weeks. When I finally had the opportunity to set it up…nothing. I received a brief flash of blue light from one of the fancy fans built into the housing then nothing. I called tech support several times, left messages and never was able to speak to a human being. I entered a complaint online through their website and was given some basic direction and told that if that did not work to call tech support. Obviously it did not work and of course there were several more calls to tech support without anyone to speak to. Another message even direct messages left with the individual who returned my email. I even emailed the person directly with no response. I did receive a call at work one day from CyberpowerPC customer service and I was promised call backs on two different occasions during the evening when I would be at home. No call ever came.  
 
I again went to their website to complain and ask for a return authorization number. Below is the exchange that followed:  
 
-----Original Message-----  
 
To: Sales Dept.  
Subject: From Cyberpower customer: Issues regarding your order  
 
(Phone: 720/xxx-xxxx)  
 
(Order# xxxxxxx)  
 
I have tried, in vain, to get technical support to walk me through checks to get the PC I purchased up and running. I am tired of trying. Please send me and RMA/RGA authorization number and labels so I can return the items I purchased.  
 
From: Cyberpower, Inc.  
Subject: RE: From Cyberpower customer: Issues regarding your order  
 
Only our tech dept. can issue return numbers. Please call them at  
888-900-5180 and ask them to issue you a RMA #.  
 
Steve  
Cyberpower, Inc.  
 
 
-----Original Message-----  
From: Mr. Walker  
To: Steve  
Subject: RE: From Cyberpower customer: Issues regarding your order  
 
Sorry but did you read my email? I can never get tech support on the phone!  
 
 
Subject: RE: From Cyberpower customer: Issues regarding your order  
 
Mr. Walker:  
 
If you can provide me with your phone number then I will have our tech  
dept. to call you back.  
 
Steve  
Cyberpower, Inc.  
 
Steve,  
You must not have read my email because my phone number is in there too.  
 
Mr. Walker  
 
Cell: 720.xxx.xxxx  
Home: 303.xxx.xxxx  
 
But the cell is probably the best way to reach me.  
 
 
I will put you on our call back list for our tech dept. to call you back.  
 
Steve  
Cyberpower, Inc.  
 
I never did receive a call but I did receive an email from the gentleman who attempted to help me from their tech support group  
 
From Thomas  
To Mr. Walker  
 
Customer Number: xxxxxx  
RMA Number: xxxxxx  
 
Hello  
Your RMA number for Refund is RMA xxxxxx, please write your RMA number on the box by your return address, and send the computer with all the items that it came with to:  
 
CyberpowerPC  
5175 Commerce Dr  
Baldwin Park, CA 91706  
 
Original Shipping and Handling is Non-Refundable, this RMA for refund is only good for 15days, and you have to ship the system back with in 15 days.  
 
 
Thomas  
 
So I also have to pay S&H charges both way for a product that never worked. Again, I am highly dissatisfied with everything regarding Cyberpower PC and could not in good conscious recommend that anyone do business with them.