I recently bought a computer from CyberPower PC to replace my aging Pentium 4 1.60Ghz. The website uses a built-to-spec page when building a computer, they have plenty of choices and very excellent prices.  
Computer specs:INTEL QUAD CORE Q9400 2.66 GHZ, 500 GB SATA II 3.0 GB 16MB 7200RPM, 2 GB PC6400 DDR2 800,12-IN-ONE INTERNAL CARD READER,BLACK COOLERMASTER SCOUT CASE,EVGA GTS 250 1GB DDR3 PCI-E, WINDOW VISTA HOME PREMIUM 64BIT SP1,MSI INTEL G31M-L V2 GMA 3100 1333FSB,SUNBEAM 580WATT POWER SUPPLY. The total cost was 855 dollars, the shiping was free, but took longer to arrive then expected due to the shipping label being damaged in the shipping process. The PC arrived in perfect condition, it was fully built and in perfect working condition. Vista is a little glitchy, so updating is recomended before doing much else. Overall I would say that Cyberpower PC did a very good job, I am very happy with my purchase and would recommend their website to anyone who wishes to buy a new computer.  
 
*UPDATE*  
 
After having this computer for a little less than three months I can say I am very dissapointed on how it is working, I can't play a game for twenty minutes without it crashing now. It had crashed the second day I had it, but I said "Meh, must be the 64bit Vista." After all, Vista was know to crash, But after talking with other people who had Vista they said they didn't get any crashes what-so-ever. So I decided to pop the case open since I was getting a BSOD every half hour with MEMORY_MANAGEMENT or IRQL_NOT_EQUAL_OR_LESS pasted all over it. What I saw surprised me very much, they said on their website when you order the memory you will recieve "Corsair or name brand memory." This is a complete lie, I got the brand PJ memory. I cannot find this brand anywhere I search, Google can't find it, Bing can't find it, Yahoo search can't find it. PJ brand memory doesnt exist and not only that, it is completely corrupted. The computer stores information on the memory to access for later use, if a game can't retrieve this information it crashes. (The game I play is WoW) If the OS can't get the info off the memory you get a BSOD. So it is not very fun having your computer crash while playing a simple game like WoW.  
They called when I ordered my computer to tell me that my motherboard I chose was incompatable with the Intel Quad Core. So they recommended that I choose the MSI motherboard. That motherboard is the worst thing you can possibly buy (as I found out) the BIOS does not let you change the voltage or timing on the memory. Even worse is the fact that the motherboard is an Micro-ATX. I bought a full size case for my system, the Storm Scout made by CoolerMaster. Due to the size of my video card (GTS 250 1GB) I cannot even put a lan card into my computer because all the slots are covered by my video card. I called tech support to tell them that the memory was corrupt and I was put on hold for 50 minutes. When I finally got through I told tech support that the brand of memory doesn't exist and it was corrupted. He completely ignored me and just repeated "Test the memory, IF it is corrupt we will replace it with the same item. If it is the motherboard we will replace that as well. We will not exchange for different items after 30 days." I already told him the memory was corrupt but he told me to test it anyways. The converstion would have been shorter if he said two things he was thinking, 1. "Your probably lying." 2."If you arn't lying, too bad. Suck it up." He didn't give a damn if they ripped me off on the memory. Now if I do replace the memory and get the exact same one I will be back to the original problem of having some cheap non-existent memory that loves to crash. If it is the Motherboard I will have the same problem of not being able to expand my computer and having memory that may or may not work in the near future. That is a lose-lose situation for me. This all adds up to the fact that they lied on their website with their "Corsair or major brand." I put my trust in this company, but now I see that that trust was misplaced. I am never going to buy anything from them ever again because of their blatant disregard for the customer's wishes. It was a major mistake to try a new company to buy a computer from. As for anyone else who is thinking of getting a computer from this site, I would say you are better off buying from Tiger Direct. my Dad has bought over five computers from Tiger Direct and all of them have never crashed because they didn't send me faulty hardware. So CyberPower....if you are reading this I am very, very dissapointed in you, I though I was getting a good deal, but in reality I was getting ripped off. Now I have to spend more to get my computer to fully work, so now my 855 dollar computer is going to be a 1,155 dollar computer. So thank you CyberPower for wasting my time and my money....and now you have lost a potential returning customer. And I will warn all of my friends who are serious gamers to NEVER, I repeat, NEVER even THINK of ordering from your company.  
 
*UPDATE*  
 
For the fun of it, I decided to build my computer again this time on Amazon.com. This time gave myself better memory to go with it....the total came to $786.95. So I start to wonder "Where is the nearest building I can throw myself off of?" I just screwed myself out of $100, yet another reason to not buy from these con artists.

This review was modified by its author, Grug31, on 7/21/09 6:02 PM.

Ordering the system was easy and the price worked out to be extremely close to what it would have cost me to build the system myself. This was the biggest reason why I decided to purchase. Unfortunately, I forgot the old addage: "Price! Quality! Service! Pick any two."  
 
One comment regarding their website: How is it that they ALWAYS have a countdown clock running with a special that's about to end -- only to be replaced by an identical special the next day? This is seriously misleading on their part. I wish I'd caught on before placing my order, or I wouldn't have ordered from them at all. I have no respect for companies that use these kinds of tactics.  
 
My biggest gripe about the post order, pre delivery phase was that their site is terrible about keeping the customer informed. My graphics cards and RAM were on backorder. That's understandable, and fine. The problem was that the only way I was able to find out about any of that was through repeated phone calls. The only time the Status page ever updated was in follow up to one of my phone calls.  
 
Delivery of the computer was good. It arrived without any damage. Presentation, however, was lacking. Why did they just dump all the extras into the box? Couldn't they at least have had an accessories box that was thin enough to fit between the case and outer box wall?  
 
There are many problems with this computer:  
 
First, after unpacking it, I checked to make sure that everything was seated and connected correctly. I dicsovered that the person who built the machine ignored my instructions about hard drive placement. All three drives were sitting next to each other in the cage, rather than having a gap between each. Super hot, 10,000 rpm drives placed side by side when there's plenty of room to spare? Dumb! Wiring was done very well, which pleased me (but then, I did pay extra for that).  
 
The system launched fine and Windows did its automatic updates after which it asked to be restarted. Unfortunately, it didn't restart correctly. The POST beep took place and the hard drives went to work, but the display never came on. Subsequent testing showed that the system will never restart with video if it's simply restarted. It must be fully shut down for at least a minute before the video will initialize. Come on. How was this possibly missed when the computer was being tested? Did nobody ever restart the machine?  
 
I have also since learned that I must use the computer with the side panel off. If I put the panel on, video temperatures rise 10 degrees within minutes. At load, the GPU's have topped 100 degrees C. This is dangerously close to the GTX 295 spec maximum of 105. In fact, playing the games that I in part purchased this machine for I had two occasions over the weekend where the video dropped to 30 fps and would not go higher. The cards had reached their limit and entered a self-preservation mode where they restricted performance until the system was shut down. Two or three times a day, the system monitor/fan control that I also purchased will give me a warning beep that temps are too hot. And that's with the side panel off! Once again, this is a problem that should never have made it out of the factory. All the fans are functioning fine. This case simply appears not to have the airflow in the right places to support an SLI rig.  
 
(My previous computer has a single GTX 295 which never tops 85 degrees at full load. So at full load, it maxes out at temps that this new system idles at. Insane. I have also found that months old drivers were installed for the video cards, despite several newer WHQL certified drivers having been released by nVidia since.)  
 
Finally we have service. I worked for several days trying to resolve the issues with the machine. On Monday, I called back and lost more faith in Cyberpower. The phone rang until I was ready to give up and hang up before it was finally answered by someone who's accent was so thick that I couldn't tell what she was saying. I thought I had a wrong number! I tried again, and got the same person. This time I could make out that she was with Cyberpower, but we could barely understand each other. I finally got transferred to support, and wound up on hold. A few minutes later, someone came on and said he'd help me in a few minutes. A half hour later (I'm not exaggerating - I looked at my phone's timer), I was disconnected. At that point I called back and left a message for the person I'd spoken with on Friday.  
 
To his credit, he did call me back yesterday morning. By that point, though, I'd decided enough is enough and told him I wanted to return the computer. He promised me that I would receive the RMA instructions in my email by the end of the day. It's now the next day, and I'm still waiting.  
 
Yes, I could continue to work with them to try and resolve these problems, with long delays while I'm waiting for each new part to arrive. Or I could ship the system back to them to have it overhauled. The latter option was tempting, except that there has been nothing from their company that has inspired me with confidence in their ability to successfully resolve the issues. What's more, given the temperatures that the system runs at I know that even if they can resolve the current issues I would simply be buying time. At those temperatures, the system's life expectancy is very short. So ultimately, I want the refund that I'm entitled to. End of story.

Cyberpower has given me the most miserable last year of my life when it comes to computer purchases.  
 
I first ordered my computer with 3 day shipping, which was messed up, and the computer finally got to me about 3 weeks after I ordered it. When I first received the it didn't work because the motherboard was shorted during the shipping process.  
 
I called them up and got an return number for it and sent it back to get repaired. About 2 weeks after that I finally got my new computer back and I was still having major issues with it.  
 
The computer would just shut off and random times for seemingly no reason. I called cyberpower many times about this and getting through their tech support lines to put it lightly is painful. I would wait on the phone lines for upwards of 2 hours until finally I was disconnected. I would then have to call up their sales department( which is answered right away I might add ), to complain about having to wait forever. Then they would sometimes put me through.  
 
Even after I got through noone could seem to give me an answer for my problems. To this day, I'm still having problems with the computer being very unstable, and I'm too the point where calling cyberpower and waiting to talk to a person just fills me with complete hatred.  
 
Their customer service is the most awful I've ever dealt with. I'm never going to shop with cyberpower again.

Got my computer earlier than expected. Great price. Had several problems right away. It ran, but it froze up and had some problems with the memory board. Tech support usually took 12-24 hours to get back to me. They were helpful and friendly, but couldn't solve the problem. I chose to get a refund instead of hassling with returning it for a fix. Based on several factors, I felt very strongly that they have a poor quality control sector. So many of the issues people on their forum have seem like they should have been detected during the testing phase. I lost confidence in their QC and didn't want to risk further frustration.  
 
You can get a well priced computer here, but you will be crossing your fingers when you open it hoping it actually was tested and will work properly.

I, like Mammoth, am struggling to get service. I need an RMA for a motherboard. I've emailed, tried chat, called many times, tried ext 163 etc all to no avail. Pretty rough when you need a motherboard really bad and are even wanting to pay for cross-shipment. It seems CyberPowerPC chooses to limit their service. Maybe they're a little more responsive when the livelihood of future customers is threatened via negative publicity or the Better Business Bureau? Come on guys...It shouldn't have to come to that. Please just dig out my email of which the subject line was "FW: Invoice #538257". Please just respond to my email with an RMA approval & as to whether I've got to fax my credit card info to the fax # listed on your site 626-813-3810? Another, yet I imagine less likely to occur option would be for you guys to task somebody to call me tomorrow evening after 5PM PST to allow me to provide my credit card via phone? Come one guys please don't make me and other people run the motions with the LA BBB or with the CA Attorney General. I bought 2 identical units. The motherboard digressed on one. I'm not upset about that...just the inability to get a prompt warranty cross-shipment...

This review was modified by its author, techguy77, on 6/1/09 1:16 AM.

Order placed March 14th.  
I was only told after mailing a question about something else, that my case was on back order until the 30th. The next day I was told the date was pushed back another day to the 31st. I say I will wait.  
 
April 2nd, I get a voicemail saying the case was now on back order until the end of April.  
 
They ask me to pick another case and they'll work on the price for me due to the wait. I pick a case and am told it's too expensive. They can only work with $6. I ask for a full list, I get one case. I ask about another, they say yes that one as well.  
 
So, frustrated, I ask for a complete list again. They tell me I'm a smartass and they will not deal with me at all. My only option is to cancel my order, or wait on the original case.  
 
I ask for a supervisor. I'm told they are the supervisor. There's nobody above them in the company. Also if I mail them from the website, it just goes to this person's mailbox.  
 
I would never EVER deal with these people again. Here I sit, almost three weeks later with almost a grand missing from my bank account and only a pissed off sales person named Steve from cyberpowerpc to tell me he does not care to show for it all.

This review was modified by its author, irzyxel, on 4/2/09 6:57 PM.

Horrible company. DO NOT BUY FROM THESE PEOPLE!!!!!!!!!!!!!  
 
Cliffs: Bought a computer 6 months ago. Thing has never worked properly. I called tech support for 2 weeks straight and left messages for help and not one call was returned. I left a negative review and on resellerratings & the FINALLY called me back. I sent computer to Cyberpower for repair. They replaced motherboard & RAM. Problem still exists. They sent me a new video card. Problem still exists. I have been emailing them for 2 weeks straight (because I can't reach anyone by phone, I just get voicemail) and they will not reply to a single email. Sold me a lemon and they refuse to make it right. Now I'm forced to ship the PC back at my own expense and dispute the charges on my credit card. Horrible horrible company.  
 
 
Detailed account of events listed below:  
 
Horrible customer service. Absolutely abysmal. You simply cannot reach anyone for assistance. I ordered a PC from the company on March 3rd. Spent $1000 on the unit. Got the PC and it never worked.  
 
Every time I call customer service, I get the same voicemail message that states "We are experiencing very high call volumes" and to please leave a voicemail message for a Technical Service person to call you back. I left 3 messages over the course of 7 days. Then called back a 4th time. The voicemail states "If you have left more than 3 messages, please call back and enter extension 163". I did that...and guess what? I got voicemail again. I left 2 voicemail messages for ext. 163 over the course of 3 days (and 1 more at the main technical support number). That's a total of 6 message over 12 days and still, no one has called me back.  
 
Sure, the company offers free lifetime customer service. But what good is it if it is literally impossible to reach someone?!  
 
To top it off, I called the sales number (the only number anyone seems to answer) and asked for an RMA because I wanted to return the computer since it has never worked properly. I was told...guess what...to contact Technical Support to get an RMA number.  
 
When I told the sales people I had been calling for nearly 2 weeks and no one has returned my call, they said they'd send an email to the RMA department asking them to email the RMA information.  
 
Wow. How great is that? They sell me a computer that doesn't work. No one is available EVER to answer the Technical Support telephone lines. No one EVER returns a phone call in reference to the numerous messages I've left them in the 2 weeks since receiving the computer. And no one tries to help me resolve the issue at all.  
 
Absolutely horrible service. Will never buy from them again and I recommend no one else does either.  
 
 
***EDIT***  
 
After writing the above negative review, a technical support person (Michael Yee) contacted me. He was very helpful & very polite. I sent the PC back for repair. They replaced the motherboard & RAM, but that didn't fix the problem. So, now they're sending me a new video card.  
 
***FINAL EDIT***  
 
Well, the PC still doesn't work. I don't know if it's the power supply or what. But for the past 2 weeks, I've been emailing Michael Yee, and he has failed to return a single email. I sent 3 emails to him (and CC'd the last one to general Tech Support). Yet, no one will contact me regarding the computer they sold me that has never worked properly.  
 
Looks like I'll be shipping this back via Fed Ex and will dispute the charges on my credit card.  
 
 
 
It's important to note that I have built at least a dozen gaming PC's over the past 5 years. So, I am no novice when it comes to computers. I just got tired of building systems myself and bought one from CyberPower fully assembled assuming it would work. I assumed wrong. Should have built it myself. At least I would have know someone competent assembled it.  

This review was modified by its author, Mammoth, on 7/27/09 12:58 PM.

Cyberpower PC is aweful! NEVER EVER ORDER FROM THESE PEOPLE! After getting my PC it was a matter of a few months before one of my hard drives failed. They sent out a replacement and less than 2 weeks later the other original hard drive died. After getting a second replacement (both new hard drives were different brands than the original) it was again less than 2 weeks before one of the new hard drives died. Each time it was a battle to get ahold of a technical support reps. Their phone system is aweful, placing you in a holding queue for a few minutes before booting you to a voicemail saying they have high call volume. Assuming you dont get disconnected trying to leave a message, you can expect to wait up to 2 or 3 days to get a call back. At this point all I want is my money back and their piece of trash PC out of my life.

This review was modified by its author, sageheart, on 7/31/09 9:08 AM.

I will say that I am disappointed in the wiring, mostly because I paid the $19 extra for "professional wiring". On first inspection of the machine one of the case fans wire is left dangling with a knot on top - as if someone tried to section it out of the way, but either got lazy or ran out of ties for a proper restraining. In addition to the fan, my video card has it's wires directly blocking subsequent slots. I'm not sure why it was handled this way, so if I want to place another card in this machine, I'm out of luck - at least for 1 slot due to the way it was "professionally wired". I have a friend who has a Cyberpower machine (he recommended my purchase there), and his wiring looks much different than mine – especially when it comes to tidiness around the video card. And finally, where in the mentioned reviews they have pictures of the wiring, where everything is tucked away if it's not being used, my wires are just left hanging, with no where to go. If I didn't pay extra for this, I wouldn't be so upset.  
 
Another concern, not really an issue is that in reading the reviews for this very machine (Gamer Xtreme XT), all the boxes for all the components were included. I did get the motherboard box, but I didn't get as much as a manual for my video card. I did get the driver disk, but I was under the impression that all component boxes were included (see both the OverClockers club, and the Hardware Logic reviews on their site).  
 
I am under the impression that Cyberpower knew the computers in the mentioned reviews were heading to a computer review site and paid extra attention to the details. However, when it comes to the average consumer, at least in my case, it's hit or miss. This is also rather upsetting, because as I said, I talked a coworker into purchasing a PC from you guys. I feel like I was talking up a company that was in one sense really, really helpful in getting my computer to me very fast (although I did pay for this - 5 day build, 2 day shipping). And another sense a company that provided shoddy work, where I pay extra for someone to take extra care to my machine, and that isn't the case.  
 
My computer is now freezing up randomly, but VERY frequently as well. I should not have a computer of this magnitude freezing up while I’m working in Flash, on the internet, or even, simply at idle. Like many of us, our computers are our livelihood; we use them to make a living. I’m now in a position that doing work on my computer is like playing Russian roulette…I’m constantly worried about losing any and all of my work.  
 
I hate to come across rude since cyberpower was more than helpful with getting my machine to me very fast. I'm just disappointed with the craftsmanship. I would have much rather spent the $19 on a fan controller or speakers instead of the wiring, since I need both of these components anyway, but I wanted to have a tidy computer. I’ve had the computer for three days now, and I’ve spent as much time restarting the machine, as I have been working on it. I think I would have been happier buying a computer elsewhere.  
 
 
As you can see below, the ACT like they will contact you to help resolve the issue. THIS IS NOT THE CASE. DO NOT BUY FROM CYBERPOWER! The techs, when you can get in touch with one, are nice, but not helpful. I've been sent a lemon, they know it, and they don't want to make it right. BUYER BEWARE!!!!

This review was modified by its author, onespot01, on 3/26/09 2:39 PM.

Absolutely DO NOT BUY ANYTHING from this company! I purchased a gaming computer for $1600 back in July, 2008. It has since been back for repairs twice. The first time it came back with the exact same problem, second time came back not working at all. Since October I have been trying to get a RMA to replace the defective parts. They do not respond to phone calls or emails. On the rare occassion I have spoken to a person, I am told I will be emailed the RMA info, to date, nothing. Do yourself a favor, spend a little more money and shop elsewhere. Otherwise you will end up with a very expensive doorstop like I have. Even better, go on their own website, under forum. There are hundreds of dissatisfied customers. ABSOLUTELY DO NOT BUY ANYTHING FROM THIS COMPANY. YOU ARE A FOOL IF YOU DO!!!

Computer was shipped 3 days later than initial estimated ship date. Began having graphic card related issues after receiving computer. A large fan on the side of the case is nonoperational. Emailed cyberpower via their "Live online support" that was offline. Finally received response 2 days later that read: Hello Jeff. The pixelation and color change problems can be the result of  
corrupted drivers or a faulty video card. You can try downloading and  
reinstalling the latest drivers available from NVIDIA's website to see if  
that resolves the problem. If not, then test for a bad video card by  
removing one card and running each one by itself. There should be no  
problem replacing a defective video card under warranty if that turns out to  
be the problem. Please email or call Tech Support at (888)900-5180 for  
further troubleshooting and an RMA for part replacement if necessary.  
 
No mention of case fan. After confirming that I have a bad graphic card, I made an attempt to contact cyberpower via number provided. Hung up after waiting on hold for 20 minutes. Have since emailed cyberpower 3 more times. No response. No evidence of QC. I just want my money back now. I will never do business with this company again. I would highly advise others to avoid them aswell. I expected more for $1382.35  
 
 
Update 4/16/09 Late update. I haven't had time to deal with this. I shouldve sent the computer back within the 30 days & eaten the shipping costs. Still have not recieved new graphics card or fan from cyberpower. Computer now nonoperational. Attempted to contact cyberpower tech. support again today. I was sent to voicemail after waiting on hold for approx. 20 minutes. No return phonecall as of yet. Do not do business with this company. After a little over 2 months, all I have is a 1300 dollar paperweight.  
Update 4/21/09 Finally made contact with Cyberpower tech. support after waiting on hold for several minutes last Friday. Determined that computer was nonoperational because Asetek Liquid Cooling system broke. Cyberpower agreed to send me a new liquid cooling system & confirmed that replacing system myself would NOT void the warranty. Cyberpower also informed me that I was going to be charged $50 to "cross ship" the system & that it would be mailed out on Monday 4/20/09. After removing liquid cooling unit, I noticed a large dent in the front of the radiator of the liquid cooling system. It appears as if it has been dropped. The damage is obvious, so the individual who built my computer knowingly used a DAMAGED part in the assembly of my computer. Today is 4/21/09 & the liquid cooling system has still yet to be mailed. Apparently they are too busy to honor their word. Overall, in less than 3 months of owning this computer, I have had a faulty graphics card, a nonoperational fan & a DAMAGED liquid cooling system fail on this poor quality computer. I still have not received a replacement graphic card regardless of what Cyberpowers response was on this forum. When I inquired about the card to the last individual who I spoke with, I was told that they would send the card if I consented them to charge my credit card an additional $250 (to cross ship), otherwise, I would have to mail them the damaged card & wait for them to receive it prior to them mailing one out.

This review was modified by its author, suxiibu, on 4/21/09 4:51 PM.

Well my experience with Cyberpowerpc.com, to say the LEAST, was awful. And seeing as how I never got fair warning of exactly how Cyberpower conducts itself as a company, I decided it was my duty to inform potential buyers of what they are getting themselves into. So without futher adieu here is my experience with Cyberpowerpc...  
 
My PC, other than taking FOREVER to be built/inspected/shipped, started out as great. It ran like a dream and I loved it. That was until I started playing games on it for significant periods of time. It was then that I noticed something was extremely wrong with my on-board sound. After about 45 minutes of continuous sound/music of any sort it would start to crackle, pop and all around sound terrible. It was very unbearable while playing an MMO to have to listen to screeching music and sound effects. I finally ended up muting my sound and emailing Cyberpower about the issue.  
 
Thats when the REAL headache began. I received an intial email from some tech guy to try reinstalling my drivers. Once I did that, and the problem still persisted, he instructed me to try another method. I then tried that method but the sound was still messing up so I replied and waited for a response from him with a possible solution to the problem. That response never came. I then tried several more times to contact him and even used their online tech support form, but nada.  
 
Finally I tried to call them.. but the phone number listed on their site rang endlessly. Meanwhile, time kept passing until the window of opportunity to return the PC (30-days as stated in Cyberpower's "Limited Warranty") had passed. How convenient for them, right? By this time I was extremely agitated. I wanted something done PRONTO. So I filed a complaint with the Better Business Bureau, and what do you know.. I finally received a response!  
 
Shortly after I was contacted by a rep. via phone who instructed me to basically try what I'd already done. Of course, it didn't work and when I tried to call back no one answered again. I emailed again, and the rep. tried calling a couple more times but I missed both of his calls. Finally, I just asked through email to have a replacement sound card or something sent out since I would have to pay to have the PC shipped back in for repair and I didn't have that kind of money left. Yes, it is also stated in their "Limited Warranty" that "You must ship the product, shipping charges prepaid, and insure the shipment or accept the risk of loss or damage during shipment". So in fact you must pay to ship a defective system back to them. Wasn't going to happen with me.  
 
So the sound card arrived awhile after, without any instructions from Cyberpower on how to install it or anything. That kind irked me since I have no hardware installation knowledge and definately didn't plan on taking apart my PC, and causing it futher damage, without instructions. So I looked up the sound card online to see if there was any sort of guide there. Nothing I could find, however I did find many listings for online retailers who sold the card. It was valued at a whopping 10 DOLLARS! Wow, thanks Cyberpower. Nothing like throwing a cheap piece of junk into a system that's already causing me problems. I would have argued the matter futher, but at that point I was completely fed up with dealing with this company. It simply wasn't worth the time or stress it was causing me. I'd had enough.  
 
So now I'm stuck with this almost thousand dollar system that has faulty sound, and no real way to fix it. But that's something I've just come to terms with at this point. What I'd really like to know is what kind a shotty half-baked business is Cyberpower trying to run? This was the most ridiculous and terrible experience I've ever had with an so-called professional company. If their quality checks were worth anything they'd have caught all these problems before my PC ever left the warehouse. Which begs the question.. what exactly DO they do during this 2-3 week process while your PC is being built and inspected? Who knows, but it isn't their job. All-in-all I would NEVER recommend Cyberpower PC to another person ever again. I've definately learned my lesson. If I had to rate Cyberpower on a star scale I wouldn't even give it the shadowy box where a star is supposed to be. What a joke. Seriously.  
 
UPDATE: Cyberpower called me a couple times after I posted this review and could not reach me, so they left me an email asking when a good time to call was. I responded and let them know that I would much prefer corresponding through email, as I felt I'd be more pressured on the phone (as I was last time). They never replied. I then responded with another letter, this a more heated one, and 2 weeks later still no response. To people reading this BEWARE OF THIS COMPANY! This is what you'll have to put up with if anything is wrong with your PC. They essentially make you feel as if its your fault for the problems you're experiencing. So the bottom line is if you don't want to jump through hoops for a working PC, I'd steer clear of Cyberpower at all costs.

This review was modified by its author, aki-chan, on 3/28/09 9:22 AM.

I had researched many gaming computer companies before I decided to go with Cyberpower. I had read many positive things about their products, and customer service. Unfortunatley, my experience with them turned out to be disaster. I placed my order for my infinity 7500, a few weeks before Christmas to replace my outdated Dell. I was excited at the prospect of receiving a computer that had the speed and power that this one touted. I received my order right before Christmas and was excited to hook it up, and install my new Call of Duty game. During play, the computer kept freezing up. It also did this while cruising the internet. I called tech support and they had me do all the usual such as check all of the connections, etc.. but to no avail. Finally they issued me an RMA to have the system returned for repair. I received the computer a couple weeks late after the Graphics card, and mother board was replaced. Again, as I was excited to see the ability of this computer since I had not had much time to do so previously, I was shocked to find out that the computer would not power up and the front lights just flickered. Again I called tech support and they swore it was a power supply unit, and sent me another one to change out with it. I received it and did so, and when I proceeded to turn on the computer and again, it just flickered and did not power up. I suspected a short in the case and informed the tech support guy, but he told me that this was very unlikely. So again, I had to return the computer for repair. I was initially told that I would have to pay for shipping!! I had not had a working computer since I purchased it, and I had to pay for shipping? I really had the impression that I was being a pain to the product support people for contacting them so much to resolve this issue. Finally Cyberpower agreed to pay the shipping and they received the computer and repaired it. Come to find out.........it was a short in the case?!?!?!?! They replaced the case and returned the computer to me, and it is working like a charm now finally after 3 months. I am very dissapointed in the Quality check of this system, as it should never have made it through Q.C. The computer I now have is still working, (So Far), is fast, and I amy happy with it. But considering the problems I encountered with a very minor issue that should have been caught before, and the time lost, I think my next computer will come from somewhere else.

After reading all kinds of great reviews, I decided to purchase a desktop computer. I placed the order Friday, Jan 16th, and finally saw the website had been updated on Monday, Jan 19th showing that my order had been received and a tentative ship date of Feb 2. That is all that was posted on my order status until Feb 2, which was AFTER I called them to find out what was going on. They "Claim" that their website is updated daily, which would mean that I would have known about the failed motherboard that was on backorder was slowing the progress of my order. But there was still NO update on the website of any production date, or quality assurance date, let alone any ship date for another week!  
 
I was told I could have a FREE upgraded motherboard (worth only $10!!!) to hopefully get the computer quicker. I accepted the upgrade and asked for 3 day air shipping and was granted that over the phone as well. I was told the computer MIGHT be shipped by the 6th.  
 
Feb 9th and still NO update on the website of any kind. Another call was made and I was told the computer was being shipped that afternoon. I finally got a Fed Ex tracking number the morning of the 10th, but it was delayed by a bad shipment tag. I finally got the computer on Feb 13th, MUCH longer than the 5-7 business days being advertised! I should point out that I was told I would get 3 day air shipment, I only got ground shipping for my inconvenience!  
 
While the computer runs fine, SCRATCHES across the top of the case tell me that the computer was not handled with care at CyberPowerPC. If I did not NEED the computer so badly, I would have sent it back and got a refund. I sincerely hope someone from management reads this and tightens down on the business to get them to do what they advertise! Not happy with my experience with CyberPowerPC!

TERRIBLE customer service. This machine was delivered DOA. It was still dead after a round trip back to the store. The Geek Squad at Best Buy tells me that the motherboard is most likely dead.  
 
NEVER AGAIN from these guys!