We build our own PC's for our offices buying components from Newegg, but Cyberpowerpc was cheaper if you add on the shipping charges and time to build. So we ordered a PC with them to try it out, as there is not much to mess up (we thought) Wow are we tired of this company.  
 
Ordered PC Nov 28,2008  
Shipping date Dec 8, 2008  
Paid for fedex air  
 
PC arrived, undamaged and good packed. Case was bigger then we expected, but that's not their fault.  
Plugging in the PC and starting it up took 9 minutes (!) to get to the windows welcome screen, interrupted by raid error messages (so they did not install this correctly and did not check for errors). Running the required windows update, the computer ended up in an auto restart "loop". Not being able to get out of this, we send an email support request with description of the problem. After not receiving a reply or phone call, we tried to re-install ourselves, however the computer keeps restarting before finishing, no matter what installation you do.  
 
After sending another email, we received a ridiculous email with request for a description of the problem (uuh, we already told you 2 times) We emailed a copy. Again a bull reply. Then we ask for refund. Again a request to talk on the phone and request for description of the problem.  
 
We are tired of these companies who give customers the run around and we will take this company to court if necessary to prove the point that people are fed up and tired of being messed around with as well as have compensation for lost time and our money back. This time they picked the wrong customer to mess around with.  
 
Today new email from them without any progress whatsoever.  
 
 
Machine is ready for them to be picked up.  
 

This review was modified by its author, NOcyberpowerpc, on 1/13/09 1:27 AM.

I purchased two Gamer Infinity computer systems from Cyberpower PC. Both systems failed shortly after they arrived, one with in a few hours of use and the other with in the first two days. Both were due to inadequate power supplies due to the video cards chosen which Cyberpower PC did not recognize on the order form. The tech support sent out new power supplies which they screwed up on - they were supposed to send out two at once, but instead sent out just one. 10 days later I received the first one and was able to change one of them out and the computer worked for approximately 5 minutes before it froze up again and was automatically restarting and giving blue screens of death. Then I attempted to change the power supply in the 2nd computer and it would not even boot up past the initial boot up screen.  
 
Contacted Cyberpower PC who informed me that they would ship the computers back to Cyberpower PC, diagnose the problems and ship them back to us free of charge but we would only be allowed a few days to decide if we wanted to keep them at which point we would not be allowed to return them back to Cyberpower for a refund. I thought this was ridiculous as the original return time was 30 days and if the computer was basically sent to us in a non working condition - we should have the 30 days to evaluate after it was returned to us after it was fixed. They couldn't find any one available to authorize that though, so I decided to just return the computers and get a full refund before the time expired.  
 
So we were forced to pay for the initial shipping of the computers which was over $158 to ship them to us and then an additional $100 to ship the computers back to Cyberpower PC after we decided that it was not worth it to have them attempt to fix the computers. The chance of the computers arriving in the same condition or worse was just too great to allow the time to ship them back and wait for them to return. These computers were purchased as Christmas presents and with the time delay of the return to them and then the delay in refunding the money to us will prevent us from purchasing new computers prior to Christmas.  
 
I have purchased 6 computers previously from Cyberpower PC and never had an issue with them. This time around though their service was horrible. I found it impossible to get through to their tech support help lines - every time I called I was referred to a secondary support line to leave a message and then have them call me back later. I received one phone call back from approximately 15 voice mail messages that I left. They were better at returning email messages - but nothing was ever resolved with an email in this case.  
 
Read the forums under the support tab and you will see just how many problems they have with their computers. I will never purchase another computer from Cyberpower PC or recommend them to a friend or family. After having to pay over $250 for shipping and handling on a pair of computers that were junk when we received them and we didn't get anything out of the deal - to me that is just horribly wrong. We royally got screwed on this deal and Cyberpower PC seems to do this on a regular basis and they just don't seem to care - at least that is how I felt after dealing with their customer service.

I had a bunch of problems with the company at initial ordering. They didn't include speakers with the order, I had to reinstall the operating system to get it to work properly, and there were dead pixels on the moniter that I've lived with rather than deal with their atrociously rude tech support.  
 
Two years down the line, while the computer was still under warranty, (it's a $3k computer and I had planned on using it long term, since I'm taking classes online,) the power supply broke down. They made me open the casing and play with it myself, which if I was so inclined to do, I would have built my own computer. (I managed to slice open my index knuckle real good.) After doing a dangerous and dubious "paperclip test" to make sure it was the power supply, (during which the tech hung up on me, despite my bend over backwards politeness,) it took them two weeks to replace the power supply, time in which I fell behind in my classes. It's been another two weeks since I recieved my power supply, and now my operating system has failed, and I cannot reinstall it.  
 
I will not be making further purchases from this company, nor recommending it to anyone else.

I wanted to buy a new gaming rig for my son for Christmas. Didn't need a monitor and wanted to keep price at or under $700. CyberPower had the best components for the best price but they don't have a very good rep for quality control or customer service. I'm an experienced tech who has built numerous computers over the years but I'm very busy at work and decided to give CP a chance. I configured the rig I wanted and upgraded the motherboard, graphics card and most importantly, the power supply. Didn't hear much from the company so on the estimated ship date I called to check status. The guy handling my order said it was still being assembled and would ship the next day. Red flag to me. Their website says they burn in EVERY system for 48 hours except for rush orders. I didn't pay for a rush order? Where's my QC, my 48 hour burnin? Next morning I receive an e-mail with tracking number, rig has been shipped. Later I receive an invoice which I go over item by item. CP substituted a Samsung DVD for the LG I selected. Not a huge problem but when I got the the power supply ... that was different. I paid $49 to upgrade the power supply to an Apevia unit. Initial cost of case PSU was $17 so I paid $66 for the upgraded PSU. CP substituted (without contacting me) a Samsung that cost $22 elsewhere. Worse, the Samsung didn't even come with a connector for a PCI-E video card. Wasn't even designed for the rig they put it in. I called and expressed my displeasure with the switch. The guy handeling my case told me he couldn't do anything about it and I would need to wait until the rig arrived and then call their customer support! I said no to that and we argued for a few minutes. Finally he proposed a $30 refund on the PSU. Frustrated, I accepted the $30 for a PSU I paid $66 for and would need to be replaced. An hour later, I called back and said no. I requested a full refund and they agreed. Have not received the refund yet but they stated 5-10 days before it would show up on my card.  
Summary: Good prices and components but you certainly roll the dice in dealing with this company. If you do buy from them, pay very very close attention to any and all correspondence.  
 
Update ---- December 1, 2008  
As per instructions from CyberPower, refused acceptance of computer when shipper tried to deliver it. (Had to take 4 hours off work to insure I was home when shipper delivered the unit). Called CyberPower later when I received e-mail from shipper verifying refusal to accept and they told me I would need to wait until they received the unit, checked for damage, returned to warehouse and processed RMA. Not too happy about the process. I didn't violate the contract, they did. I never touched the box so I cannot be held responsible for any damages, that would be between CP and shipper and I shouldn't have to wait for an RMA since I did't accept receipt of a system they modified without my consent. I called credit card company and they said to document refusal to accept and call them if I don't receive full refund within 15 days. CP is on the clock, we'll update as we receive information.  
 
Response to Cyberpower Comments ---  
While I appreciate your comments, I feel they don't accurately depict the timing of events that occured here. You imply the delay is related to my cancelling the order after it shipped. While it is true I cancelled after shipping had occured, but that was because I wasn't provided a final invoice showing the company switched components until AFTER the unit had shipped. If CyberPower had contacted me in ANY form PHONE, E-MAIL, ETC and informed me they intended to switch components I had specifically upgraded, at an additional cost to me, we could easily have resolved the issue PRIOR to shipping. The TRUTH here is that the company switched components WITHOUT MY KNOWLEDGE, shipped the computer and THEN provided me with a final invoice, which identified the change. So, the implication that the refund delay is somehow related to something I did is totally false.  
 
Update --- 12/15/08  
Requested RMA status on 12/10 and 12/13 no reply from Cyberpower. I call on 12/15 and they ask for my RMA number. It was never provided so I give my customer number. I was told on 11/26 and 12/3 it would be 7-10 buisness days from receipt of computer and I would receive full refund. Today I'm told it is 7-10 business days from beginning of RMA processing before I receive refund. PC was returned 12/03 and they didn't BEGIN processing RMA until 12/11. STAY AWAY FROM THIS COMPANY! THE DIFFERENCE IN COST IS NOT NEARLY WORTH THE HEADACHE. Go to their own forums and read horror story after horror story after horror story. Do yourself a huge favor and JUST STAY AWAY FROM CYBERPOWER.  
 
Update Jan 8, 2009...  
To add insult to injury, CyberPower contested this review and claimed I was never a paying customer. I provided a copy of credit card billing statement and it was reinstated. THAT should tell you a lot about this company!

This review was modified by its author, gobears51, on 1/8/09 3:40 PM.

I purchased a laptop for my son from Cyberpower, it was his first laptop and I wanted him to have a decent system for when he went to college in the fall. Shortly after receiving the system, the video card went bad on it. Trying to get support for the system was a nightmare. On two separate occasions I was on hold for over an hour. On one of those occasions I was able to cross the parking lot at work, eat lunch, and return to my desk before someone picked up the phone. They fixed the laptop, and I let the frustration of the service go. Fast forward 9 months later, and here I am dealing with the non existent customer service at Cyberpower again. The laptop that my son needs for college will not do anything. I press the power button and it lights up..... that is it. Nothing on the display, no error beeps nothing. I hooked up an external monitor still nothing. Cyberpower has changed since January, you are no longer able to stay on hold and wait for service, now you are directed to a voice mailbox for the service folks. I have left messages, I actually had someone pickup, and tell me they would call me back within 24 hours, I am now passing the 110 hour mark. Just out of curiosity, I called the sales number, guess what.... I was talking to a human in seconds, I was then transferred to the service voice mail. I just want my computer fixed..... I will never buy from them again..... just fix the computer......

I don't have an invoice because I was required to turn it in when I returned the laptop. Cyberpower's low prices are only beaten by their extremely low attention to their customers with problems, post initial 30 days from invoice. It took 9 months (Nine) to get my issue resolved, which was only finally resolved by refund after filing with BBB, and making some waves on their forums.. Everytime I called I got an overwhelming feeling they had no idea what was going on. My first time sending my computer back it took a full month (30 days+) before I even made contact with them. When I finally made contact they said my computer was "Waiting to be tested".  
 
Oh, and I didn't even recieve my laptop in the mail until after my 30 day warranty had expired. DO NOT LET THEM DO THAT TO YOU. Also, don't select rush shipping, that will not get you your computer faster. Cyberpower orders parts, and assembels them, and then ships them to you, but rush shipping gets THEM the parts faster, and then they just take their time building it and shipping it to you. Your 30 day warranty begins the day THEY recieve the parts, not when you get a completed computer.  
 
I will not order from them again, and will not recommend them to anyone.

I placed an order for a high end computer at Aug 11th and received it on Aug 27th. It basically took them 2 weeks to deliver an order to same area, I live in Social also. Not a big deal, anyway. The problem is the case I ordered, which is 2nd most expensive computer case on their site ( I spent over $3500 on my order), has design flaws and quality problem. It was extremely sensitive and you could turn your computer on or off by just very lightly touching the top panel at first. And after a week or so, the power on/off button became extremely unresponsive, that is no matter how hard you press it, it won't respond. What happened next is, the computer stopped working after a week, no power went to video card or DVD drive. So I called their 24x7 tech support line and I tried at least 5 times and never could get hold of any of their tech guy. I tried to avoid peak time and called at midnight a few times, guess what? They were not available all the time. I left a voice message, and finally after 4 days, John at their tech department gave me a response.  
 
I tried to work with them so I brought this computer to their warehouse for repair. And they just informed me that if I need change to a cheaper case, they cannot give me refund for the price difference and what is more is they need charge me $50 for extra work.  
 
That is ridiculous. I have spent over $3500 with these guys and end up with using it for less than 2 weeks. Over past a few years, I have bought numerous computers for my business and own use and had never had as bad experience as this one. Most of my computers were under $1000 and this one costs me a lot more and brought me most frustrated experience. I ordered this computer in order to play some newly coming games, those games already released for over a month and I had a $3500 dead computer sitting at my room after a week. Now they ask me to pay another $50 to fix their defective product.  
 
Since I live less than 20 miles to their company and at least be able to bring it to their warehouse, I cannot imagine how they could deal with those customers outside of So Cal. How much more frustrated those customers could get?  
 
This company only put good reviews on their website and the truth is their service sucks and it is extremely difficult to reach any tech support over the phone. They do not care if you are satisfied and does not value your business.  
 
 

I tried on numerous occassions to work with this company re a new system. I could not get return phone calls or e-mails BEFORE a sale, so why would I expect them to servioce me AFTER a sale. No thanks, I'll spend my hard earned money at a company that values me and my business.  
 
After reading many review, it appears that I'm not the only one with concerns over this companies customer service policies.

I purchased a computer in October 2007 and had problems with it out of the box. Tried the tech support route for months and months and they dont know what they are doing and do not log calls. Each time I called tech support it was like it was the first time I had called. After taking the computer apart half a dozen times or more to jiggle wires and re-seat circuit boards at the request of the tech support staff I had enough. I talked to a representative and told him that I wanted to send the computer back for a full refund and he happily gave me an RMA # to do so. After the computer was returned they informed me that the refund window had closed and all they could do was fix the computer and send it back to me. I told them that if they had logged the tech support calls they could easily see that I had problems from day one. I ended up disputing the charge with my credit card company because they would not give me a refund for the defective computer that they had sold me. I asked them to keep the computer until the credit card dispute process was resolved, they decided to send the computer back anyway and delivery was refused. Even the most basic of requests seem to make no sense to them. Cyberpower has had the computer for 5 months now and still refuses to refund my money. I keep filing chargebacks every month and my credit card company seems to be genuinely interested in helping me. I have just sent American Express 37 pages of emails and other documentation by FAX to show the lack of tech support and the total lack of interest in helping their customers. Since they have refused to issue a refund I have sent Cyberpower countless emails telling them that I would be glad to work with them to resolve the issues with the problem computer. They email back and it is like it is the first email that I have ever sent them. They dont read the email's that I send and it is apparent by the canned responses that I get. I continually tell their representative, Bernabe/ JR, that if they would just do what I have asked for in previous emails that we could get this situation resolved, all I ever get back is an email telling me that they are sorry for the delay in getting back to me and we are back at square one. I have only asked that they supply documentation of what repairs were done so I can have my computer technician verify the repairs. I do not understand how this company stays in business; there are numerous complaints and blogs on the web relating to their inability to take care of their customers. Countless problems with almost every customer, almost every review I read on the web says RUN or STAY AWAY or some other way of trying to tell potential customers not to buy from them. I can truthfully say that this is the worst customer service that I have ever dealt with for any purchase that I have ever made in my whole life. I wish they would just do the right thing and we could get this over with but they wont, 5 months and still no computer, no plans to get the computer repaired and sent back just emails back and forth saying how sorry they are for the problems but nothing happens. I have specifically stated that I will accept the repaired computer back if they will document all of the repairs made while thay have had the machine. All I get is the same emails telling me that the problems are being addressed and the nothing happens. All I can say to anyone thinking of making a purchase from Cyberpower is to STAY AWAY FROM THIS COMPANY UNLESS YOU WANT TO HAVE A HEADACHE FOR A YEAR OR MORE. Their computers are shipped DOA and then the customer is forced into taking the thing apart repeatedly and trying to make it work, tech support is non existant and somehow they stay in business. Makes no sense but it is true. STAY AWAY FROM CYBERPOWER AT ALL COST!!!!!!!DO NOT PURCHASE FROM THIS COMPANY NO MATTER WHAT THEIR ADVERTISING SAYS!!! BAD NEWS, STAY AWAY!!!!

***************UPDATE**************  
Ok, so I've had my PC for like 2 weeks or so. After arriving about a week late, I was pretty nervous to get it, but it ended up working fine. Of course, until today. I had a blue screen of death error, then the computer restarted. I tried restarting, to no avail. I tried restarting with the windows cd in, and it would just freeze up. Now, every time I start up the monitors don't show anything. At this point I'm assuming it's a motherboard problem. I called tech support but they don't work Sundays so I left a voicemail. I'm very very disappointed with this experience so far and am not looking forward to my tech support experience coming up. I will update this once the tech support issue is resolved. As of right now, I do not think I would recommend Cyberpower to anyone else, but as I said I'll update this after my tech support experience.  
 
Well, I ordered from this site after some hesitation after reading about long shipping delays and computers arriving non-operational. I can't say anything as to the operation of the computer because it's being delayed AT LEAST 6 business days!!! Now, normally I wouldn't mind that much, but when you advertise a computer to ship out in 5-10 business days, a delay of SIX business days because "the production line is backed up," that's pretty absurd. You're adding over 50% of the total advertised time onto the computer. If you're production line is backed up, hire more people. It's not my problem and if you're unable to make deliveries in what seems to be a relatively regular basis, then take the advertised time off of your website.  
 
Now, I should say that I was upgraded from regular ground shipping to 3 day shipping... but frankly that's a pretty piss poor substitute. Even with that upgrade I will be receiving my computer well after the initial maximum date. Overnight shipping would've been a better gesture since they're delaying it again over 50% of the initial advertised manufacturing time.  
 
You better believe I'll keep you posted as to whether or not the computer does ship on this new date and what condition it is in when it arrives.

This review was modified by its author, guyudontkno, on 10/26/08 9:34 PM.

The worst, I repeat worst experience I have ever had with any electronic equipment. They sent the machine to me broken. The Mother board had a bad memory slot, the video card was fubar, and one of the DVDs was malfunctioning. Now mind you I purchased a system without a monitor, so really the mother board, video card, and DVDs were the bulk of the system. The only thing that did work was the hard drives. Of course they sent with the system the 64 bit version of vista, but installed the 32 bit version? So. The blamed it on shipping, and the system was sent back. I was straight up lied to about how a rush was being placed on the machine, and that it would be air shipped back to me, to avoid the problems with ground shipping. Neither was the case. It took two weeks in repair, and was ground shipped back.  
 
They also count the time in repair in with your 30 days. So even though I only had the system for one day, with all the shipping time, and repair time, they were trying to say I was coming up on my 30 days, and would not be able to get my refund.  
 
After being lied to, and having received a broken machine, not to mention the fact that tech support was not close to 24-7 (there is an option to leave a message, tech support does not return these calls, at least it didn’t for me. I demanded my refund. I no longer had any faith or trust in the company. They demanded I pay for shipping, of a broken piece of equipment! BOTH WAYS! The credit card company I used tlem sidding with me. My money was refunded by the credit company. However I have had to get my lawyer involved.  
 
DO NOT trust this company!

I received my new PC in about 3 weeks from the order date (there was a delay due to high sales volume). Unboxing it, I realized it was the dream machine I'd always wanted, at less than half the price! Starting the PC up, I immediately realized the difference between this powerful gaming rig with top of the line parts and the "Name brand" Laptop that I'd been using for games and schoolwork for two years. However after about 30 minutes the PC would shut off. I tried restarting it and then it would shut off again after about 5 or 10 minutes. I suspected overheating so I used the motherboards included CD (cyberpower sends all the documentation and installation media for its components) to install a temp monitor program. No overheating. This lead me to believe it might be the power supply. So to conserve some wattage, I disabled the Nvidia GPU for awhile. Computer still crashed. I called tech support and I was told they would call me back as soon as possible to help me fix my problem. 5 hours later nobody had called and I was stuck with an unusable PC. Reputable companies don't ship defective products to customers. 72-hour QC burn-in is a lie, it's clear that all cyberpower did to quality control my PC was make sure it powered up and shut down. I eventually decided to return the PC for a refund (because tech support refused to help and just put me on hold for hours), and it was nearly impossible to get a return authorization. After spending about 2 hours on hold for a tech representative (and being hung up on 2 or 3 times), I finally recieved my RMA and got my PC in the mail this morning. If you're going to buy a PC, do it from a reputable company with a desire to uphold their reputation, not this place. This place is only worth it if you plan to fix the computer yourself after it arrives, or you have the patience to wait hours to speak with tech support. And before you brush this review off as an isolated incident... check the forums on Cyberpowers website. Many have had equal or worse problems than me.  
 
-Daniel Smith

My first problem began about 4-5 six months after purchase. The computer would shut down after playing 3d grahics games after several hours. Then the time between shutdowns became more frequent until the computer stayed on for only 10mins at a time.  
 
I called Cyberpower tech support and at first was ok with the people I was dealing with. The tech agent told me he thought it was the mother board and sent me an RMA number since I did not want to install the board myself. After about 4 weeks, I called and inquired about the computer and was told it was in testing. The next day I saw that it shipped. (I now beleve they just hurredly slapped a "fix" on it and shipped it.) I got it and eagerly opened the box. The invoice indicated all that was done was they replaced the graphics card. Well, I guess that could have been the cause so off I went and three months later, the exact same problem only it degraded a whole lot faster. I called Cyberpower tech again and explained the situation. The tech agent said he would send another graphics card. I guess it would not be beyond the realm of possibilities, since it was probably a refurb card anyway, so I agreed.  
 
This time, I had them send me the card since plugging in a new card would not be a problem. I contacted them again to inquire as to the status of the part and was told they could not get my card anymore and would sub with a different card. No problem, send it out. I got the card plugged it in and this time it worked for about a month.  
 
Now, I'm getting perturbed, I've had this machine for awhile and its been OTS for a third of the time. I call again (Note - Its gets harder and harder as time goes by to get through on the tech line) The tech guy wants to send me another graphics card. NO. If it is the graphics card, something is making them fail. He has me check the watercooler to see if there is fluid in it. The tube is black. I feel the tube when it gets turned on. Inconclusive. He thinks its the cooler, sends me a new one.  
 
I go to put it on and the original cooler is cemented on to the point that the screws that hold it to the motherboard would strip if I put anymore pressure on them. I call back the tech guy and inform him that I do not wish to remove the old watercooler as the way they installed it, it might damage the MB if I tried to take it off, so I want them to do it, so that if they damage it while being removed they would be responsible, not me. He agreed and gave me an RMA to ship it back.  
 
I get the computer back after abt 2 weeks. I plug it in and fire it up. The power cuts off, come on cuts off in a cycle that cannot be stopped unless I unpug the PC. I reset all the wires, memory, cards etc. in case something came loose during shipping. No go.  
 
I call CP tech and explain the situation and tell them I think they damaged the motherboard when replacing the watercooler. The tech informs me I am past my warranty. I tell him I thought the warranty was for 3yrs as they advertise. He says that I had better do a better job of reading my warranty because that does not cover major components. WHAT? I'm stunned. Not only is he being a rude jerk, but what good is a three year warranty that does not cover major components? That's worthless.  
 
I am getting upset at this point as I tell him that is a moot point since THEY are the ones that broke it, not me and anyway how in the world could this have been bench tested before shipping. There is no way. . He does not listen and begins a mantra of not under warranty. He was curt and rude. I did not give up and finally made him at least pretend to understand my point. He says he will need to have a senior tech person call me back. I think he just wanted to get rid of me.  
 
After 5 days I am still waiting. (Note - I repeatedly, over the course of these long months, gave them my new phone number, which they never seem to fix. But they do have my e-mail since I received a RMA from them for my second graphics card return earlier.)  
 
If I do not hear from them soon, I am going to compile pages of complaints from all the web pages and look into legal help.  
---------------------------------------------  
 
Ok, this is an update for you. I got the response from CyberPower you see below< how they they very dilligently tried to contact me, but could not get ahold of me. As you can see from my original posting, I have given them my new contact number over and over and over...each time I ask them to read it back and replace the old number with the new one. See how well they care? It is now 10/04. I Originally posted on 9/24. They sent me one e-mail on 10/25 asking me to call a Mr. Nunez. I called and left voice-mail with my number on several occasions, I emailed to the e-mail he listed and also to the one he used to e-mail me. No Response. These responses they put out look good, but I do not see too many good results. How about you?  
 
Mr. Nunez...if you still read these, check your voice mail...call me...maybe we can still work this out before I go legal on you guys...

This review was modified by its author, dargonz1, on 10/4/08 4:41 PM.

After reading all the reviews, I'll admit my confidence was shaken, and I wasn't sure whether or not I wanted to buy from cyberpower. I decided to go with them simply because they were the best bang for the buck.  
 
I placed my order on the 1st of September. after checking out and whatnot, and looking at the company tracking link, they said the estimated ship date was September 10th. It is now the 23rd, and cyberpower has STILL not finished building my notebook.  
 
I talked to a representative several times, and he had assured me that initially, it would ship no later than the 16th. The 16th comes around, still no shipping or tracking numbers. I call them up again, and the same person assures me that they'll ship it out no later than friday, the 19th. It's now tuesday, the 23rd; I called them only to find that the notebook is STILL BEING BUILT, meaning the person I spoke with lied to me, not once, but twice. He said he would upgrade the shipping to 3-day air, but as is, I still have to wait an extra week to get something that should have been sent weeks ago. When I asked to get further upgraded to overnight, they simply said no... funny, they'd rather me not buy their system which is at the least, a 300 dollar profit margin, than overnight to stupid thing for an extra 60 dollars. Point is, I was lied to, and had to wait just under a month to get something that really should have only taken a week.  
 
Also, since when is Saturday not a business day?

I recently bought a computer from them online worth about 3000 USD. I see some mixed reviews here so i am a bit worried. I do hope everything will be fine and the machine will be working as it is supposed to be.  
 
For now all i can say is that they have been perfect in answering my calls and assembling the machine on time. It is supposed to ship on Monday and i think they will keep their deadline according to the current Order Status.  
 
Will for sure keep you posted on all the updates and turns this order takes.  
 
Sept 23 2008 - They shipped on time and tomorrow I will know if they did a good job or not. I hope everything will be fine. Had no problems so far at all.  
 
Oct 28 2008 - DO NOT EVER BUY COMPUTERS FROM THEM! This is a one sentence summary. I received the computer well packed and everything only to notice that after i started it it wouldn't work and crash every 10 mins may be less. They never even had the idea that in order for all new components to work together they must be clocked correctly not just assembled by some Mexicans.  
 
I called customer service waited more than 3h (i just let the radio they let you listen on and on) didn't receive an answer that night. It is a nightmare trying to contact someone to help you out and if you do so it is usually pointless since they can't do anything.  
 
Today i got back my refund. Not many problems about that only all the frustration and the fact that I lost about 400 dollars from the whole thing. I am happy though I WOULD GIVE AWAY 400 DOLLARS JUST NOT TO HAVE TO DEAL WITH THEM AGAIN.  
 
Please believe all the bad reviews you see here and don't hope for miracles. That is what i did and you see how it turned out. If they ever manage to fix all the crap in that company and do some testing on their configurations they would be a good dealer, but so far it is a waist of money and i regret so much i bought computer from them ... so so so so so so much!  
 
Now i am just going to buy not that powerful computer from DELL and actually use it. Good luck to everyone proceeding with Cyberpower PC - you guys are going to need it :D

This review was modified by its author, Vandeta, on 10/28/08 2:34 AM.