I placed the order online and was informed when the pc would ship out. When I checked on the actual date, it came and went. I called in and they told me they were experiencing high volume so it would be shipped a week later -- I said fine and gave them the benefit of the doubt.  
 
I looked over my invoice and noticed I had inadvertedly ordered a wireless adapter card so I called in to cancel it. The Rep said he cancelled it and my invoice would be credited.Fine  
 
When I finally received the machine, it was packaged ok. I noticed the wireless adapter card was not removed and my invoice was not adjusted for the credit. Excited, I ran the machine and experienced my first crash within 2 hours of starting it. I had no idea what could have caused it, only to notice that after 30-45 minutes of using it, it would inevitably crash on me. I'd leave it and come back to it then work another 30-45 minutes before it would crash again.  
I completely blamed Windows Vista for the problems and this went on far too long, much longer than I'm willing to admit. Again, all the while blaming Windows Vista.  
 
Months later of experiencing this, I decided to install the motherboard utilities to monitor system temperatures. I started noticing unusually high temperatures for the video card and the system. I also noticed a pattern of crashes when the system temperatures reached over 52 degrees celsius.  
 
I opened up the machine with a flashlight and was almost burned when I accidentally touched the video card. It was extremely hot!!  
Looking over the temperatures, the GPU temperatures when running in the 90's. I didn't think this was normal.  
 
I called Cyberpower's 24 x 7 pc support late on a Sunday. I basically waited for an hour before being forced to leave a voice mail for them. I waited and waited for a callback. I did not receive a call from them until that Tuesday. The Rep called and I explained the situation, he indicated that the video card runs hot but offered no explanations about the system crashes.  
 
After becoming frustrated with more and more crashes, I opened up the case and noticed the case fans were blowing in very little cool air. I decided to reverse them in order to cool down the system. During the process of working on the fans, the CPU liquid cooler started leaking all over the place! I wiped everything up and thougth my machine was on its way to pc heaven.  
 
I purchased an after market cpu cooler and after drying all the parts and taking the motherboard out, decided to give it a shot and see if the machine still worked --- it did!  
 
With all the changes to the system (pulling out all the wires), I decided to re-install Windows Vista. The install crashed halfway, an apparent result of overheating. The install finally worked after allowing the machine to cool down.  
 
I had originally paid An extra $100 for premium memory. When I opened the case, I noticed the memory was regular Kingston memory. I emailed the support group about why I paid extra money for run of the mill RAM and to return my money or provide me with premium brand memory-- no one ever responded.  
 
I emailed them explaining all my issues and asking for a refund since I was within the 1 year warranty period. Once again, no one bothered following up with me via phone or email. I knew then I was not dealing with a company that was interested in working with me and making me a happy customer.  
 
I went ahead and purchased additional case fans to lower the internal temperatures in the case, bought a new video card and finally one year later, my system is stable.  
 
I am extremely disappointed with the lack of response from Cyberpower and their 24 by 7 support is a hysterical joke. Returning urgent customer calls 2 days later is absolutely preposterous. Passing off regular Kingston memory as premium is not what I was expecting. Not responding or reaching out to a customer who had a horrible experience with the product is completely irresponsible.  
 
I would never, ever do business with them or take their phone calls or advertisements seriously.  
 
STEER CLEAR FROM THIS COMPANY --- I HAVE NEVER DEALT WITH A COMPANY THAT CARED SO LITTLE FOR THEIR CUSTOMERS. THROUGHOUT MY ORDEAL NO EVER EVER BOTHERED WORKING WITH ME UNTIL THIS WAS RESOLVED.  
 
UPDATE - 10/1/09 This is a reply to the Cyberpower response.  
 
Yes you correctly stated that the memory I ordered was "Corsair or Major Brand". As I stated in my initial email to you, Kingston is a known brand but I would argue, few would call it a 'premium' brand. In my opinion, this is deceptive to say the least. But don't worry, only a reputable company would agree with that statement.  
 
Secondly, you state that your records indicate that I reached you in August 2009 nearly a year after the computer was purchased. Yes, for the record this date indicates when I finally got a hold of you. If only your customer service system would indicate the countless times I *tried* to get a hold of you and hung up or left a voice mail or sent an email but got no response, it would document how long I tried to contact someone there unsuccessfully to get my money back.  
 
Finally, I was able to resolve all the issues caused by the computer you built and sold me for over $1500. Not without a lot of wasted hours, money for fans, CPU heatsink and new video card. So if there is a lesson to be learned, is this cost me a lot more than if I had built the whole thing myself. Having built several computers in the past, I thought it would make sense to not deal with it but was I ever wrong.  
 
Cyberpowerpc -- you cannot solve any issues with my computer so don't offer to help me with any others in the next 2 years of so-called warranty. You cannot even manage to hire people to answer your phones to provide that help.  
 
Rest assured I will NEVER, EVER do business with you in my lifetime. When anyone should ask me who them can buy a pc from, you better believe I will steer anyone away from you. I wish the good folks at PCWORLD magazine would find out what type of company you are and stop taking your advertisement. Good riddance!

This review was modified by its author, jwa8, on 9/30/09 11:38 AM.

Overall, I am very satisfied with my purchase from CyberpowerPC!! I am now a loyal customer and will use them for all my future needs.  
 
I Found the Site to be very helpful in getting my System configured. The price was excellent and the product arrived just as described. The build was well done and the wiring was nice and neat. The packaging was done very well and everything was packed very safely and securely. All documentation and accessories were included. All parts used in the system were top notch and properly installed.  
 
The PC Shipped 1 day late... This is not so much a negative comment, but more of a neutral one. I know that these special orders take some time, but I thought I should mention it. Ground Shipping took 3-days...not bad.  
 
I called a couple of times for order status and each time the phone was answered promptly and the staff was very courteous.  
 
Thank you CyberPowerPC!!!  
 
Bmm7410  
Houston, TX

This review was modified by its author, bmm7410, on 9/19/09 11:24 PM.

It was easy to order, and two people followed up with me via email, which was also very nice. Any emails I sent were answered fairly quickly which I also appreciate.  
I wish it hadn't taken so long to get the system, it ended up being longer than the website told me it should be when I placed the order. However, I understand demand, and that sometimes to get quality you have to wait a bit longer, so I'm ok with that. And so far I love it, although to be fair it's still VERY new and I've not had much time to play with it yet. :)  
Also- the little "extras" I was able to choose when ordering the system were also great. I'd definitely shop with you again when I next need something!

im so happy. for once i feel like ive saved money and not een ripped off at all. none of my friends can believe how little my computer cost.  
 
i couldnt be more over the moon.

All I have to say is Wow. This Pc is great! I was very weary of purchasing a computer online, and at the really low price cyberpower quoted my build, I was really weary that there was a catch somewhere. I was so wrong! This pc (I'm currently on now) is so fast it's ridiculous. I can get killed in CS:S, tab out and watch videos on youtube while playing music and downloading things and my computer doesn't even flinch. Comp is quiet, cool, cyberpower upgraded my processor FREE and gave me an extra case fan FREE so I'm more than happy about that. They really are an excellent company to deal with I have never had to wait on the phone to talk to someone either. I recommend Cyberpower to EVERYONE! I will definately purchase again from them, probably a long time down the road because this computer will last a very long time. Thanks everyone at CP -Tim

I ordered a Black Mamba i7 system from Cyberpower on July 7, 09. I set up everything on the site, then called to talk to a sales rep and placed my order. I got the i7 950 and 2 GTX285 cards with 6 gbs of mem. Its a blazing fast system and i only had a few minor issues. First when i got the system it only showed 4 gb of ram. A simple remove and reseat solved that problem, they appeared secure but it shipped from California to Illinois so thats understandable. My other issue is i got the fan up grade to max out airflow in my Spedo case, but the included fans that come with the case as sold by thermaltake were removed. It was a real bummer since the side panel fan from thermaltake has a built in power hook up in panel allowing it to be removed without having to mess with wires and the fans were 140mm. I thought they would just add the available 120mm fans as they could. So other than that its a killer rig. All the eye candy on every game is no problem. Yes 70-80 fps in Dalaran for all the WOW folks out there. So i know Cyberpower has had some bad reviews on here but im loving mine and you will yours im sure. Best deal for the equipment hands down.

So far so good, I bought an awesome computer. Amazing website, great sales and tech support.

Let me say that the customer service is stellar. The tech support is what lets cyberpowerpc down. My first experience with them was for a free game "Lost Planet", when we had to add the key code Steam said it was already in use. I called multiple times, just asking for a new key or just send me a new game, after multiple calls, tech finally returned my call and said to get in touch with the game producers or with steam, they could do nothing for me, not even spend .52 in postage to mail me a new UNUSED game. So, I was really dreading calling them regarding the now infamous defective gpu, Nvidia GeForce 8600 GT. The laptop ran hot from the get go, I put down to the games, WOW for example, a deep and detailed program, so we bought a laptop fan to sit the pc on. Then he installed Portal and Combat Arms, but when he played them the gpu would get so hot, the screen turned black and shut off. I did some research and found that alot of other users had this problem and they had the same gpu. I got a hold of tech support, but because we were a couple of months past our warranty he said i needed to call the manufacturer, MSI. Well, of course i did, and of course I was supposed to mail it to them at my expense and pay for a diagnostic and so on and so on. Nvidia have admitted these gpu's were defective, and the fact that they are defective should make it irrelevant that the warranty has run out. HP have issued recalls for units supplied in the LAST 4 YEARS! And now this morning, my son is playing WOW and it over heated and went black and shut down. And that is what has prompted me to finally write about my experience. It is so wrong that Nvidia has compensated the vendors they shipped these gpu's to and yet the ever faithful consumer has to constantly take it up the rear end and fight and persist with an issue and rarely get positive results. Cyberpower should have issued a recall as soon as they new, and they must have know by Aug. 2008 when the issue arose, and when my machine was still under warranty. We plan to buy another gaming lap top in the near future with the new Windows 7 OS, my purchase experience with cyberpower was so good, I'm actually considering purchasing from them again despite this issue, as I'm sure the chances of having another defective gpu is slim, I'm torn because of lack of faith in their commitment to their customers, but that's a problem with HP and Dell and Gateway and any other reseller. None of them issued recalls. OK, that's the end of my rant. I guess I'll call Nvidia direct and see if they have a conscience that seems to be lacking in the reseller corporate world.

I'll start of saying the computers I ordered seem to work ok.  
 
The lack of service at this company is unbelievable.  
 
I bought two gaming PCs. Both were to come with a certificate for a free copy of Windows 7 in their boxes as stated on their own website here.  
 
http://www.cyberpowerpc.com/LandingPages/win7/  
 
I did not get the certificates. When I emailed an inquiry asking them to send them. I got a phone call back and was told it wasn't happening. Then they tried to bait and switch me into paying an extra $29 for EACH MACHINE and then they would send me a form to get it rebated back in 10-14 weeks. This would allow me to get the two copies of Windows 7 for less than normal but still not free. Well this is just plane old simple bait and switch fraud. I'm fighting to just return the entire order including shipping now. I don't deal with places like that. I intend to make sure everyone knows about their behavior.  
 
***********  
 
In regards to comments from seller.... I did not modify the configuration of these PCs. I bought them with their standard configuration. Therefore there was nothing presented to me that I had to "click on" to get the "free" software.  
 
The offer made by the company was also not as described below. The offer I was given was not for certificates for FREE copies of Windows 7 but for $29 off the cost of Windows 7. So I pay 29 to get this certificate, I get that 29 back and now I have a coupon for $29 off a $100 item so I still pay $71 for the product I get for free.  
 
**************  
 
Update 9/16/09. Spoke w/ Danny. He seems to be resolving the issue. I Will update again when I receive some items in the mail in a few days.  
 
*************  
 
Update 9/21. Issue is resolved. They took care of the problem.

This review was modified by its author, Brisco811, on 9/21/09 8:28 PM.

I purchased a Black Pearl Desktop PC from CyberPowerPC. They have an excellent PC configurator on their web site to create a made to order PC to each user's specifications. The offer a large selection of components and options for your PC. The built and shipped within 10 days of placing my order just as they promised. Their pre- and post- sales support has been excellent. My emails have be responded to with a day or less. The system arrived and ran as expected. I am very happy with my purchase it was an excellent value for the money.  
 
Cons: Their '3 year' warrentee is really a 1 year parts and labor and 2 years labor only. You have to read the fine print to find this.  

The order took just 24hours to complete. I used it over a month without a problem. Highly recommend the seller. I will buy again.

I found cyberpower on a google search. Looked at their systems and configurations. I looked at competitors prices, cyberpower beat them with very similar systems. I ordered after reading feedback from other customers. Their site gave me plenty of options to choose from. I saved several systems before I made my final decision. I was able to get my system in the price range I was looking at. Shipping was quick, I had it within one day after they shipped it. Recieved the system in a lot of packaging, in good condition. I was able to install my own HD and cd roms and was up in running in about a day or so. Their site offered quite a bit, good prices, nice systems, sweet cases and plenty of other misc pc items. I would recommend ordering from these guys, cause at first I was a bit skeptical about ordering online. But after recieving the system I got I will order from them again if I ever have to.

Computer arrived with defective video card. RMA was actually given quite quickly....when I could finally reach customer service. Call customer service early in the day between about 8:30-noon PST is your best bet, any later and they wont answer. New video card arrived and it worked nicely...system stopped POSTing a day later.  
 
Opted for full refund since I live on the east coast and did not want to send the computer back for multiple repairs (it seems somewhat standard for returns for repair to return to the customer still needing repairs/diag). 
 
My refund RMA was given after pulling teeth and waiting on hold on the phone for more hours than i can count. Once refund RMA package was delivered to them refund was posted late and I was given disinformation regarding the process several times. Also they will ask you to e-mail them at a specific e-mail address to request RMA statuses, dont bother I e-mailed this address several times and did not get a response until i bitched on their forums (just call their tech support around 8:30-9AM PST and ask for your RMA status). 
 
Best way to get tech support or any response for that matter is to barrage their customer support section on their forums & PM the board moderators (customer support for this company is non-existant). 
 
I will also say the RAM that came in my machine was some no-name company that would not show up on a google search. READ THEIR WARRANTY "like new" means refurbished crap if your computer does not work out of the box get an immediate refund or they will send you some one elses refurbished crap.

WHAT A BUNCH OF LIARS AND CHEATS. I paid $1600 for a custom laptop with what was offered as the upgraded videocard. The laptop worked great for about 7 months, then the vid card started laggin in 3D mode. After researching we found there was a known defect in the card which fit our exact description. We contacted CP who were only too happy to help. We paid $50 to 2nd day ship the laptop to them, they received it June 24th, 2009. As of today they STILL have it, 10 WEEKS LATER!! As per my lawyer every call was documented, and the CA Attny General office and BBB is being contacted for fraud. The story starts:  
6/24 Irwin called and left a message that the laptop is dinged in the corner, so they arent honoring our warrenty. We called back and after being on hold 40 min spoke to Ben. I said thats bull, the vid card is the problem. Ben said basically too bad,its CP policy. I told him to ship it back as Best Buy would fix it for $50 and the cost of the card, overnight.  
Approx 7/1 after 45 minutes on hold, I got Ben to find out where my laptop was as it didnt arrive. He said he wasnt sure why, but it was still there and someone wanted to speak to me. Apparently for $250 CP would put on new panels and ship the laptop to the manufacturer, thus they wouldnt see the ding and honor the warrenty. It sounded seedy, but we agreed and our cc was charged for the panels. I was told it would take 3-4 weeks to get it back from the manufacturer.  
7/17 after numerous calls to Ben, ex 160 and leaving messages on Tammys line we finally got a blatantly generic email saying the laptop was in the process of being assembled by the manufacturer.  
On 8/6 after a 50 minute hold time I spoke to Ismir to find out where the laptop was, he was going to check and call me back, he never did. 8/10, 45 min on hold, I spoke to Lap who put me on hold to contact the manufacturer, he told me the vid card was replaced, and the manufacturer was waiting for the panels, which are on backorder...WHAT? CP was supposed to put them on before sending them, that was the point of paying $250 for them! and HOW does a manufacturer have them on b/o for a month? they MAKE the laptops there.  
8/24 left a message on Ben's ext 160, no one called back, incidently, the name associated with Ben's extension said it was Irwin...They giving out coworkers extensions to not deal with clients??  
8/25 after 40 minutes on hold, spoke to John, he put me on hold to check where the laptop is, he came back and told me CP now had the panels, and the supervisor would call the manufacturer to have the laptop sent right over, it will be there Thurs or Fri. What?? why does CP have the panels that the manufacturer was waiting for for a month??? WTF is going on over there? Do you see the runaround yet people?  
8/27, only waited 20 minutes on hold and spoke to David, he now says the manufacturer installed the panels (how if they are at CP?) and the laptop would be back at CP on Tuesday.  
9/1 30 minutes on hold, got John, I was told CP has the laptop and they are changing out the panels...WHAT!!!!! Give me a break! Again the story changes. He told me that he would speak to Steve, the "boss" over the tech, to see about getting this laptop expedited to me tomorrow as it has now been 10 WEEKS! but he cant today as they are still putting it back together?  
9/2 after 35 minutes on hold I spoke to JR, he said in no uncertain terms that CP would not pay to expedite the shipping. period. end of story, HOW RIDICULOUS! to be told 3-4 weeks and now have almost 3 months wait...over panels that NO ONE seems to be able to tell the truth over.  
 
NEVER NEVER NEVER NEVER deal with these crooks unless you have no real need for your computer and endless free time to wait for them to pick up the phone. They lie, they change their stories, they are crooks. JR cant even tell me that my laptop WILL in fact ship tomorrow. WHY NOT??? I find their customer service waiting time criminal. The fact that you cant get a straight answer ridiculous, and the fact that they had an opportunity to try to do the right thing by expediting shipping back to us, so we dont have to wait yet another week, yet refused simply the worst customer service I have ever even encountered. You cant make this sh*t up people. Cyperpower is every bit as bad as everyone says. Dont be swayed by their canned responses either. There is simply no excuse for them to have a laptop for 2 1/2 months...NONE  
 
In response to the CP post, You have GOT to be kidding!!! 11 weeks People!!! that is a week short of 3 months, 1/4 of a year....how ANYONE can think this is acceptable is beyond comprehension. Cyberpower wouldnt even expedite the shipping, no instead my laptop is on a slow truck across the country. THANKS for NOTHING CP. Their Bullsh*t story of the panels doesnt fly either. EVERY time I called I got a different story about them, first I had to pay $250 for them to even be able to send my laptop TO the manufacturer, then find out they already sent it to the manufacturer, and they are waiting for the part...wait...doesnt a manufacturer actually, you know .. MANUFACTURE ??? how they didnt have this part is beyond me... for over a month. then suddenly CP had the panels, that were shipped FROM the manufacturer... do you see where I am going with this?? Nothing but spin doctors and lies. I have had enough..next time I will just buy a Dell and get actual customer service! CP Sucks  

This review was modified by its author, fedupnfurious, on 9/6/09 9:44 PM.

Thank you all for posting your experiences with us. We would like to encourage you all to please contact us at (888) 900-5180 or e-mailing us at techsupport@cyberpowerpc.com if you should need assistance with getting any issue resolved.

This review was modified by its author, Cyberpower_PC, on 9/8/09 6:09 PM.