Cyberpower PC is aweful! NEVER EVER ORDER FROM THESE PEOPLE! After getting my PC it was a matter of a few months before one of my hard drives failed. They sent out a replacement and less than 2 weeks later the other original hard drive died. After getting a second replacement (both new hard drives were different brands than the original) it was again less than 2 weeks before one of the new hard drives died. Each time it was a battle to get ahold of a technical support reps. Their phone system is aweful, placing you in a holding queue for a few minutes before booting you to a voicemail saying they have high call volume. Assuming you dont get disconnected trying to leave a message, you can expect to wait up to 2 or 3 days to get a call back. At this point all I want is my money back and their piece of trash PC out of my life.

This review was modified by its author, sageheart, on 7/31/09 9:08 AM.

I will say that I am disappointed in the wiring, mostly because I paid the $19 extra for "professional wiring". On first inspection of the machine one of the case fans wire is left dangling with a knot on top - as if someone tried to section it out of the way, but either got lazy or ran out of ties for a proper restraining. In addition to the fan, my video card has it's wires directly blocking subsequent slots. I'm not sure why it was handled this way, so if I want to place another card in this machine, I'm out of luck - at least for 1 slot due to the way it was "professionally wired". I have a friend who has a Cyberpower machine (he recommended my purchase there), and his wiring looks much different than mine – especially when it comes to tidiness around the video card. And finally, where in the mentioned reviews they have pictures of the wiring, where everything is tucked away if it's not being used, my wires are just left hanging, with no where to go. If I didn't pay extra for this, I wouldn't be so upset.  
 
Another concern, not really an issue is that in reading the reviews for this very machine (Gamer Xtreme XT), all the boxes for all the components were included. I did get the motherboard box, but I didn't get as much as a manual for my video card. I did get the driver disk, but I was under the impression that all component boxes were included (see both the OverClockers club, and the Hardware Logic reviews on their site).  
 
I am under the impression that Cyberpower knew the computers in the mentioned reviews were heading to a computer review site and paid extra attention to the details. However, when it comes to the average consumer, at least in my case, it's hit or miss. This is also rather upsetting, because as I said, I talked a coworker into purchasing a PC from you guys. I feel like I was talking up a company that was in one sense really, really helpful in getting my computer to me very fast (although I did pay for this - 5 day build, 2 day shipping). And another sense a company that provided shoddy work, where I pay extra for someone to take extra care to my machine, and that isn't the case.  
 
My computer is now freezing up randomly, but VERY frequently as well. I should not have a computer of this magnitude freezing up while I’m working in Flash, on the internet, or even, simply at idle. Like many of us, our computers are our livelihood; we use them to make a living. I’m now in a position that doing work on my computer is like playing Russian roulette…I’m constantly worried about losing any and all of my work.  
 
I hate to come across rude since cyberpower was more than helpful with getting my machine to me very fast. I'm just disappointed with the craftsmanship. I would have much rather spent the $19 on a fan controller or speakers instead of the wiring, since I need both of these components anyway, but I wanted to have a tidy computer. I’ve had the computer for three days now, and I’ve spent as much time restarting the machine, as I have been working on it. I think I would have been happier buying a computer elsewhere.  
 
 
As you can see below, the ACT like they will contact you to help resolve the issue. THIS IS NOT THE CASE. DO NOT BUY FROM CYBERPOWER! The techs, when you can get in touch with one, are nice, but not helpful. I've been sent a lemon, they know it, and they don't want to make it right. BUYER BEWARE!!!!

This review was modified by its author, onespot01, on 3/26/09 2:39 PM.

Absolutely DO NOT BUY ANYTHING from this company! I purchased a gaming computer for $1600 back in July, 2008. It has since been back for repairs twice. The first time it came back with the exact same problem, second time came back not working at all. Since October I have been trying to get a RMA to replace the defective parts. They do not respond to phone calls or emails. On the rare occassion I have spoken to a person, I am told I will be emailed the RMA info, to date, nothing. Do yourself a favor, spend a little more money and shop elsewhere. Otherwise you will end up with a very expensive doorstop like I have. Even better, go on their own website, under forum. There are hundreds of dissatisfied customers. ABSOLUTELY DO NOT BUY ANYTHING FROM THIS COMPANY. YOU ARE A FOOL IF YOU DO!!!

Computer was shipped 3 days later than initial estimated ship date. Began having graphic card related issues after receiving computer. A large fan on the side of the case is nonoperational. Emailed cyberpower via their "Live online support" that was offline. Finally received response 2 days later that read: Hello Jeff. The pixelation and color change problems can be the result of  
corrupted drivers or a faulty video card. You can try downloading and  
reinstalling the latest drivers available from NVIDIA's website to see if  
that resolves the problem. If not, then test for a bad video card by  
removing one card and running each one by itself. There should be no  
problem replacing a defective video card under warranty if that turns out to  
be the problem. Please email or call Tech Support at (888)900-5180 for  
further troubleshooting and an RMA for part replacement if necessary.  
 
No mention of case fan. After confirming that I have a bad graphic card, I made an attempt to contact cyberpower via number provided. Hung up after waiting on hold for 20 minutes. Have since emailed cyberpower 3 more times. No response. No evidence of QC. I just want my money back now. I will never do business with this company again. I would highly advise others to avoid them aswell. I expected more for $1382.35  
 
 
Update 4/16/09 Late update. I haven't had time to deal with this. I shouldve sent the computer back within the 30 days & eaten the shipping costs. Still have not recieved new graphics card or fan from cyberpower. Computer now nonoperational. Attempted to contact cyberpower tech. support again today. I was sent to voicemail after waiting on hold for approx. 20 minutes. No return phonecall as of yet. Do not do business with this company. After a little over 2 months, all I have is a 1300 dollar paperweight.  
Update 4/21/09 Finally made contact with Cyberpower tech. support after waiting on hold for several minutes last Friday. Determined that computer was nonoperational because Asetek Liquid Cooling system broke. Cyberpower agreed to send me a new liquid cooling system & confirmed that replacing system myself would NOT void the warranty. Cyberpower also informed me that I was going to be charged $50 to "cross ship" the system & that it would be mailed out on Monday 4/20/09. After removing liquid cooling unit, I noticed a large dent in the front of the radiator of the liquid cooling system. It appears as if it has been dropped. The damage is obvious, so the individual who built my computer knowingly used a DAMAGED part in the assembly of my computer. Today is 4/21/09 & the liquid cooling system has still yet to be mailed. Apparently they are too busy to honor their word. Overall, in less than 3 months of owning this computer, I have had a faulty graphics card, a nonoperational fan & a DAMAGED liquid cooling system fail on this poor quality computer. I still have not received a replacement graphic card regardless of what Cyberpowers response was on this forum. When I inquired about the card to the last individual who I spoke with, I was told that they would send the card if I consented them to charge my credit card an additional $250 (to cross ship), otherwise, I would have to mail them the damaged card & wait for them to receive it prior to them mailing one out.

This review was modified by its author, suxiibu, on 4/21/09 4:51 PM.

Well my experience with Cyberpowerpc.com, to say the LEAST, was awful. And seeing as how I never got fair warning of exactly how Cyberpower conducts itself as a company, I decided it was my duty to inform potential buyers of what they are getting themselves into. So without futher adieu here is my experience with Cyberpowerpc...  
 
My PC, other than taking FOREVER to be built/inspected/shipped, started out as great. It ran like a dream and I loved it. That was until I started playing games on it for significant periods of time. It was then that I noticed something was extremely wrong with my on-board sound. After about 45 minutes of continuous sound/music of any sort it would start to crackle, pop and all around sound terrible. It was very unbearable while playing an MMO to have to listen to screeching music and sound effects. I finally ended up muting my sound and emailing Cyberpower about the issue.  
 
Thats when the REAL headache began. I received an intial email from some tech guy to try reinstalling my drivers. Once I did that, and the problem still persisted, he instructed me to try another method. I then tried that method but the sound was still messing up so I replied and waited for a response from him with a possible solution to the problem. That response never came. I then tried several more times to contact him and even used their online tech support form, but nada.  
 
Finally I tried to call them.. but the phone number listed on their site rang endlessly. Meanwhile, time kept passing until the window of opportunity to return the PC (30-days as stated in Cyberpower's "Limited Warranty") had passed. How convenient for them, right? By this time I was extremely agitated. I wanted something done PRONTO. So I filed a complaint with the Better Business Bureau, and what do you know.. I finally received a response!  
 
Shortly after I was contacted by a rep. via phone who instructed me to basically try what I'd already done. Of course, it didn't work and when I tried to call back no one answered again. I emailed again, and the rep. tried calling a couple more times but I missed both of his calls. Finally, I just asked through email to have a replacement sound card or something sent out since I would have to pay to have the PC shipped back in for repair and I didn't have that kind of money left. Yes, it is also stated in their "Limited Warranty" that "You must ship the product, shipping charges prepaid, and insure the shipment or accept the risk of loss or damage during shipment". So in fact you must pay to ship a defective system back to them. Wasn't going to happen with me.  
 
So the sound card arrived awhile after, without any instructions from Cyberpower on how to install it or anything. That kind irked me since I have no hardware installation knowledge and definately didn't plan on taking apart my PC, and causing it futher damage, without instructions. So I looked up the sound card online to see if there was any sort of guide there. Nothing I could find, however I did find many listings for online retailers who sold the card. It was valued at a whopping 10 DOLLARS! Wow, thanks Cyberpower. Nothing like throwing a cheap piece of junk into a system that's already causing me problems. I would have argued the matter futher, but at that point I was completely fed up with dealing with this company. It simply wasn't worth the time or stress it was causing me. I'd had enough.  
 
So now I'm stuck with this almost thousand dollar system that has faulty sound, and no real way to fix it. But that's something I've just come to terms with at this point. What I'd really like to know is what kind a shotty half-baked business is Cyberpower trying to run? This was the most ridiculous and terrible experience I've ever had with an so-called professional company. If their quality checks were worth anything they'd have caught all these problems before my PC ever left the warehouse. Which begs the question.. what exactly DO they do during this 2-3 week process while your PC is being built and inspected? Who knows, but it isn't their job. All-in-all I would NEVER recommend Cyberpower PC to another person ever again. I've definately learned my lesson. If I had to rate Cyberpower on a star scale I wouldn't even give it the shadowy box where a star is supposed to be. What a joke. Seriously.  
 
UPDATE: Cyberpower called me a couple times after I posted this review and could not reach me, so they left me an email asking when a good time to call was. I responded and let them know that I would much prefer corresponding through email, as I felt I'd be more pressured on the phone (as I was last time). They never replied. I then responded with another letter, this a more heated one, and 2 weeks later still no response. To people reading this BEWARE OF THIS COMPANY! This is what you'll have to put up with if anything is wrong with your PC. They essentially make you feel as if its your fault for the problems you're experiencing. So the bottom line is if you don't want to jump through hoops for a working PC, I'd steer clear of Cyberpower at all costs.

This review was modified by its author, aki-chan, on 3/28/09 9:22 AM.

I had researched many gaming computer companies before I decided to go with Cyberpower. I had read many positive things about their products, and customer service. Unfortunatley, my experience with them turned out to be disaster. I placed my order for my infinity 7500, a few weeks before Christmas to replace my outdated Dell. I was excited at the prospect of receiving a computer that had the speed and power that this one touted. I received my order right before Christmas and was excited to hook it up, and install my new Call of Duty game. During play, the computer kept freezing up. It also did this while cruising the internet. I called tech support and they had me do all the usual such as check all of the connections, etc.. but to no avail. Finally they issued me an RMA to have the system returned for repair. I received the computer a couple weeks late after the Graphics card, and mother board was replaced. Again, as I was excited to see the ability of this computer since I had not had much time to do so previously, I was shocked to find out that the computer would not power up and the front lights just flickered. Again I called tech support and they swore it was a power supply unit, and sent me another one to change out with it. I received it and did so, and when I proceeded to turn on the computer and again, it just flickered and did not power up. I suspected a short in the case and informed the tech support guy, but he told me that this was very unlikely. So again, I had to return the computer for repair. I was initially told that I would have to pay for shipping!! I had not had a working computer since I purchased it, and I had to pay for shipping? I really had the impression that I was being a pain to the product support people for contacting them so much to resolve this issue. Finally Cyberpower agreed to pay the shipping and they received the computer and repaired it. Come to find out.........it was a short in the case?!?!?!?! They replaced the case and returned the computer to me, and it is working like a charm now finally after 3 months. I am very dissapointed in the Quality check of this system, as it should never have made it through Q.C. The computer I now have is still working, (So Far), is fast, and I amy happy with it. But considering the problems I encountered with a very minor issue that should have been caught before, and the time lost, I think my next computer will come from somewhere else.

After reading all kinds of great reviews, I decided to purchase a desktop computer. I placed the order Friday, Jan 16th, and finally saw the website had been updated on Monday, Jan 19th showing that my order had been received and a tentative ship date of Feb 2. That is all that was posted on my order status until Feb 2, which was AFTER I called them to find out what was going on. They "Claim" that their website is updated daily, which would mean that I would have known about the failed motherboard that was on backorder was slowing the progress of my order. But there was still NO update on the website of any production date, or quality assurance date, let alone any ship date for another week!  
 
I was told I could have a FREE upgraded motherboard (worth only $10!!!) to hopefully get the computer quicker. I accepted the upgrade and asked for 3 day air shipping and was granted that over the phone as well. I was told the computer MIGHT be shipped by the 6th.  
 
Feb 9th and still NO update on the website of any kind. Another call was made and I was told the computer was being shipped that afternoon. I finally got a Fed Ex tracking number the morning of the 10th, but it was delayed by a bad shipment tag. I finally got the computer on Feb 13th, MUCH longer than the 5-7 business days being advertised! I should point out that I was told I would get 3 day air shipment, I only got ground shipping for my inconvenience!  
 
While the computer runs fine, SCRATCHES across the top of the case tell me that the computer was not handled with care at CyberPowerPC. If I did not NEED the computer so badly, I would have sent it back and got a refund. I sincerely hope someone from management reads this and tightens down on the business to get them to do what they advertise! Not happy with my experience with CyberPowerPC!

TERRIBLE customer service. This machine was delivered DOA. It was still dead after a round trip back to the store. The Geek Squad at Best Buy tells me that the motherboard is most likely dead.  
 
NEVER AGAIN from these guys!

Okay.. I think they tried, but overall customer experience was very stressfull.  
 
Hard to get trough by phone, they don't respond to e-mail.  
 
Computer had some issues and some of the parts were switched out from the custom order without my permission.  
 

This review was modified by its author, ts39136, on 2/20/09 8:57 AM.

Let me start off by saying Cyberpower will never get my business again. I have also directed $7,000 worth of business, from 2 extreme gamers like myself, to another business with better product quality. (I can only speak from my experience, please read)  
 
I placed my order Dec. 27th. They built my computer on 1/8, and I received 1/14/09. I will not go into product specs but my purchase was close to $3,700.  
 
Naturally I was looking forward to using my new PC, but was extremely disappointed when it would not even POST. I have built my other 3 computers myself, but was lured in by their competitive prices. After troubleshooting myself, and with some assistance with Cyberpower Tech Support, we determine it must be the motherboard, and schedule to replace this. I had to pay $25 dollars to upgrade the shipping so I didn't have to wait 5 days to receive my motherboard, and had hoped this would fix the problem. Wrong again!  
 
Another call to Cyberpower Tech Support on 1/19/09 and we decide to replace the video card (GTX 280). Three calls, and two weeks later (1/30/09)I was told the credit transaction was declined (with a $10,000 limit I doubt that was the issue) and yet no call, email, fax, or smoke signal. They told me in an earlier call that the product was on the shelf ready to ship, but couldn't even give me ANY idea on when I would receive it.  
 
Since I am a Toyota Production System (Google it if your not familiar) Consultant, the lack of standard lead times and built in quality can frustrate me quickly. However I find it difficult to "blame" the people who have to work in this "system" that is riddled with problems. I am told there is 100% inspection, and a 72 hours burn in period on my computer, yet I still have an "Out of the box failure". How does this happen? I have a couple things for management at Cyberpower: 1. Awareness of a problem means nothing by its self 2. "The Toyota Way" (a book), buy it, and learn from it  
 
After 7 frustrating calls I now am due to receive a new video card on 2/2/09. I would love to just return the entire computer, but to my surprise the shipping is not refunded, and I would have to pay to ship it back. Which means I would have to pay $250 total, for absolutely nothing in return.  
 
I guess I could have them re-work it for me, which is another 4 weeks after shipping, and I may receive a computer that works.  
 
**In summary:  
My $3,700 computer doesn't boot  
It would cost me $250 dollars total to return it for a refund  
It will be a total of 8 weeks from my original receipt to have them re-work it  
And I will do everything in my power to turn as much business away from Cyberpower as possible ($7,000 so far)

I order a computer on 01/13, while it was still waiting to be built the price of the computer with the exact same specs went down in price. I e-mailed to ask for a price adjustment with no feedback, the I used the online chat feature and was transferred to Danny. Danny said that they did not have the ability to adjust prices and that I would have to cancel the order and start over. Cyberpower must be the only company left in the world that can not adjust a price. I ordered it on 01/13, when I asked about the price adjustment on 01/20 through e-mail they had not even started building my machine. When I used the online chat on 01/21 they had still not started building my machine and Danny from cyberpower was unwilling to help and said that I had to cancel it and place a new order. So being as that was the only option given I did just that and cancelled the order. Little did I know that Danny would only cancel the order and as of today has still not placed a refund to my credit card company. It appears they are fast to charge your credit card, give poor service over what should have a simple price adjustment, and then try to keep your money. This is how my first experience with Cyberpower has gone.

I was very excited to receive my new system, until I had it out of the poorly constructed shipping package to find that it would not boot up. Opening the case to find that the hard drive bay holding the three hard drives together had been poorly secured and came out of it's slot during shipping. The drive bay is damaged, as are the drives, a drive connector, and most likely the video card as well.  
 
Now I am in the process of trying to get a refund from this company. The waiting time to receive one of their mystical RMA numbers to return this doorstop is insane.  
 
I needed this machine for work (I am a 3D Graphics Artist) so I cannot have downtime like this waiting for them to return my money so I can get a WORKING machine from another company.  
 
Man did I learn my lesson......  
 
***UPDATE***  
 
After numerous calls and aggravation, the system is on it's way back to Cyberpower for my refund. I am standing by my opinion that the hard drive bays were not installed/secured properly, and that if they were they would not have come loose in shipping, and caused further damage.  
 
At the very least, this company should review their quality assurance standards, as well as their shipping methods.

This review was modified by its author, Eric VanDycke, on 1/13/09 12:30 PM.

Edited at ResellerRatings.com request.  
 
My experience:  
 
I think all these positive reviews must be fake. My experience so far has been terrible. Ordered the PC on December 12, received it January 7. Would not boot upon arrival. After troubleshooting, turns out a hard drive cable was not connected. Fixed that, and moved on to the next problem, which was the fact that they included a RAID card inside the PC that Windows does not have a built-in driver for. After many emails unanswered, many forum posts unanswered, and many phone calls, I still do not have the drivers I need. At one point, I asked a support person (when I finally got someone on the phone) where the drivers are, and he did not know. Told me to contact the motherboard manufacturer, who is based in KOREA and has no phone support for US customers. (I did email them, but as of yet, no response.) So far, CyberpowerPC has referred me to page C-10 of my motherboard manual (does not exist), and told me that the MSI Drivers & Utility disk is bootable (it's not), and that Windows XP contains the drivers I need (it does not). I think pretty much whatever gets you off the phone is the right answer.  
 
I have made about 6 phone calls today alone, still no help. Before the day is over, if a solution is not found, I will get an RMA.  
 
Don't bank on their "30-day warranty", because my 30 days were almost up when it arrived, and that story is typical.  
 
For the *real* story, check out their own support forum:  
 
http://www.cyberpowerpc.com/forum/forum_topics.asp?FID=37  
 
There are some real nail-biters in there, including such topics as "don't buy here", "shoot yourself first", "dead rig after 5 hours", and my personal favorite, "a new low for Cyberpower", which details how Cyberpower had a fellow's negative review removed from ResellerRatings.com by saying he was never a customer!  
 
Or their BBB history, which shows a lot dissatisfied customers. How many companies do you know that are terrible, but still have a great rating with the BBB? A lot. Now imagine how bad this company must be.  
 
You can also check out their PCWorld "On Your Side" section, where Cyberpower is famous yet again:  
 
http://www.pcworld.com/blogs/id,44/on_your_side.html  
 
Good luck.  
 
*** 5/9/09 UPDATE:  
 
The short version is that I ended up sending my PC back to Danny at CyberpowerPC. He acknowledged that the PC had problems since "day one" (his words). He read an error from the Windows log file and that error message dealt with the BIOS, which I pointed out made perfect sense, because they had installed a Beta version of my BIOS. He implied that I would not be supported unless I bought a copy of Windows Vista directly from them, and at that point, I asked for a refund. He offered only a partial refund, and I said fine, that I would dispute the remaining amount. At that point, he tried to blackmail me by saying if I am going to file a dispute, they would not give me any refund at all. I took the refund and filed a dispute anyway. I am not impressed with Capital One so far, as they completely misunderstood my mountain of documentation, so I expect to lose my disputed $90.00. When I lose it, I think I will file a complaint with the California Attorney General and the BBB. I'm going to show these people they cannot cheat me and walk away with my money so easily.  
 
*** 6/24/09 UPDATE:  
 
The credit card charged me back the $90 I disputed. I did not receive a letter of explanation. I will now be filing a company with the California Attorney General. This has become one of the biggest hassles for any purchase I've ever made. AVOID AT ALL COSTS.

This review was modified by its author, bkiser, on 6/24/09 3:04 PM.

Just shoot yourself in the face, it will be more fun that dealing with cyberpower. I purchaced my pc in october and I am still waiting one that works. I shipped it back once for 98 dollars and they sent it back unrepaired and they damaged the case. Then they sent me new ram and a hard drive. That did not help. Now I sent it back again on 12/29/08 and they say they can't find it. I wonder if I can sue cyberpower if I have a heart attack over this.  

UPDATE 01/22/2009 It has been just short of one month since the machine was returned to them for repair, and they told me it would take about a week or so to get my machine back to me. This seemed reasonable since the tech wanted to "do it right". After 10 days. I now started calling twice a week to check on its progress. They all apologize and say it will ship this week. They disappear for 5 to 8 minutes and come back "Its in a special area". And the tech is busy and can not update you at this time. At this time I would not recommend this builder. I am sure they can produce good machines when they are so inclined. Thier promises just have not come to fuition. I was hoping someone would take interest in my plight. They did take an interest in charging my credit card. No computer but I paid the credit card bill.  
 
UPDATE 01/30/2009 Its now been six weeks since I ordered a computer from these people and I do not have it yet! The best advice I could give to potential buyers of cyberpower products is to avoid them. While I see from some reviews they can build a good machine. But if they screw it up they simply do not want to take responsibilty at all. Many techs have answered my calls and all have just lied to me. Saying over and over its burning in, and we will ship it in two days. The only remedy is that they have offered me a refund that I paid for expedited service from six weeks ago. Being a small businessman myself I reluctantly critique thier service as totally unacceptable. Potential buyers beware these are not honorable businessmen. I have invested over 30 man-hours trying to buy a simple computer.

This review was modified by its author, emos, on 1/31/09 12:55 AM.