Since I first bought this computer I personalized at the cost of $1,562 I thought it was too good to be true. And it was, I had to send my PC back about 4 times because every time a new issue would come up even when I asked for a full overview and repair. Upon return of my shipment I had a graphics card that had to be replaced and they still hadn't fixed the lights on my tower case that I asked them to fix because they were the ones to break it. When I got it back after another return they completely damaged the inside of my tower case and made waste of the $19 I paid for professional wiring. There were dents on my tower case that weren't there before. I also ordered a Logitech speaker system from them that didn't last a month before one of the speakers busted.  
Shipping costs is too expensive because I live on the east coast and they are making me pay for shipping replacements and also to send my computer back for the lights to be repaired.  
Computer still isn't fixed, system wise, bugs out every now and then.  
Getting a hold of a representative was bothersome so I decided to screw myself over and just keep what I have because I'm tired of having to deal with 1. getting a hold of the company 2. waiting 2-3 weeks for returned items 3. having things come back fixed, but another problem arise.  
One good thing was that once I did get a hold of any tech. supports they were very patient and gave some entertainment with their light humor.  
Also had a friend order a PC from CyperPower and had to return it 3 times because each time they sent him ones that wouldn't work because they didn't bother to test it and had a new problem every time until he finally took back his money. When CyperPower told them that they weren't allowed to get a full refund they said they would go to court and CyperPower backed out.  
All in all, I know ordering anything customized won't always be perfect, but its a bit ridiculous when so many problems keep showing up after another.

I concur with many of the reviewers who have been disappointed with their purchases.  
 
The first time I booted up my new system, I got a blue screen as Windows logged in. On my second try I was able to successfuly load the operating system. However, within 20 minutes the system crashed again.  
 
I contacted customer support. I thought the 25 minute wait on hold was excessive, but, after reading peoples' experiences on this site, I realize how tame that was. The individual who helped me -- Erwin -- couldn't give me good directions when navigating through the troubleshooting. He repeatedly seemed lost at what steps I was on, and couldn't anticipate the options and results I was seeing when we attempted to reinstall a video driver. Nevertheless, to his credit, we did seem to stumble upon a solution, albeit temporary.  
 
It is now approximately six weeks later. I had been operating the system without incident until my power cut out unexpectedly. When I restarted my system the blue screens began appearing regularly, about every 15 minutes.  
 
I contacted customer service again and it's been a nightmare. I waited over an hour before someone finally spoke to me and suggested I leave a call back number, or continue to hold. However, this individual, Natalie, refused to give me any estimate of when to expect a call back. She also refused to put me through to a manager. When I insisted on speaking to someone immediately, she hung up on me. I called back and after about a 10 minute wait, she again responded to my call, and proceeded to hang up on me again when I identified myself. Thereafter, every time I called back i would get disconnected after five to ten seconds.  
 
For the amount of money I spent on this "custom built" system, I expected value and service. I have received neither. It's been problematic since the first day, and because the product seems so tempermental, it does not invite self-help. Therefore, the worst part is that with this particular need for professional technical support, Cyberpower fails miserably. My impression is that they employ a bunch of unprofessional young adults who really could care less.  
 
Of the significant purchases I've ever made, this one is easily one of my biggest regrets.  
 
Edit:  
True to form, Cyberpower's response to my concerns, like all their other responses, demonstrates exactly why they are receiving such negative reviews in the first place. They take no responsibility for their own actions and try to project blame.  
 
I received a call from "J.R." about my computer. He was polite but not helpful at all. When I described my problem, which now included the system routinely crashing upon startup, all he could tell me was that it must be a hardware problem, and if I couldn't troubleshoot it myself I would have to send the whole computer back to Cyberpower for repair. He was unwilling to make any effort to try to get the system rebooted and offer me a solution that didn't involve me spending $50 in shipping to mail it back. Once again, I found the customer support completely uncooperative, unprofessional, and frankly, amateur.  
 
9/11 Update:  
 
The saga continues. Less than a month after returning the system to me, there is another problem. In addition to the twenty day turn-around time for service on the motherboard and videocard (approx. July 20 - August 10), I will now have ten more days of downtime while I wait for Cyberpower to ship me a new power system unit after it melted down last night.  
 
I understand hardware fails. What galls me the most, though, is their refusal in these circumstances to expedite the shipping on the new power system unit. They are performing no service, no troubleshooting, no installation. I am doing all of it. All I ask is that they get me the device faster, so I dont have to wait another ten days for their processing + FedEx ground. In light of the downtime I've already undergone for this product in just over three months, I feel like this is a reasonable request - to pony up an extra twenty dollars so the customer doesn't have to wait longer for a defective device they warrantied in the first place. However, Cyberpower is adamant about being inflexible with company policy no matter the circumstances. It is absolutely disgusting. They have no regard for the customer. Please, PLEASE, people - there are other alternatives out there, and I recommend you explore them all before turning to this terrible company.

This review was modified by its author, fwyshak, on 9/11/09 3:03 PM.

This company is HORRIBLE. absolutely HORRID. If you are reading this then trust me, AVOID CYBER POWER at all cost.  
 
I read a lot of reviews before I bought from them, and I knew it was kind of a gamble, but I decided to go for it anyway. Biggest mistake ever. I ordered the computer on 6/4/2009, and it didnt ship till 6/18/2009. When I got the computer, I plugged it in, turned it on, and it turned on.  
 
...Then I tried to use the wireless card to connect to the internet...and it crashed. I restarted it, tried to use the internet, and it crashed again. So I said ok, ill fix this later, and started installing normal programs (games, transferring files, word, etc), and it crashed during each task. I opened windows event log and in the 12 hours I used this computer I got over 100+ errors (critical and fatal).  
 
They do not even install up to date drivers on their computers, or quality control them. They sent me a 64 bit computer using like 16 bit drivers. If they would have even turned it on and tried to use it, they would have known it didnt work. There is absolutely NO WAY this product was quality tested, they did not even put effort into making it work, except to verify that it turns on. Furthermore, I am an expert with computers and after 12 hours of labor, including reinstalling drivers and making sure the PCI slots worked, I could not get it to work (its hard when you cant connect to the internet).  
 
I called their "tech support", which is pretty much you on hold listening to the radio for 2 hours then a machine coming on and saying "leave a message". I did, and they never called me back.  
 
Ended up asking for an RMA number after a dozen calls, which took them 3 days to send, then i had to pay for the shipping to send their defective product back to them. I still haven't received my refund. They sent me an email saying they received my product, but it will still take them 7-10 business days to send my refund (i guess they have to verify that the defective parts are still in there)!  
 
On top of that, I called on saturday and asked why there is a holdup, they picked up and said "sorry our accounting department doesn't work on weekends". Oh and the icing on the cake, i ordered the same computer from HP (same specs, core i7, 12 gb ram, 1gb video card, etc) and same parts, and it ended up only being 20 dollars more (and they even ship within 3 days and actually have customer service!) wow. AVOID CYBER POWER. SCAM. they have like 3 people working that whole company.  
 
The only people who wrote positive reviews for this "company" are probablythe employees, their friends, and families. Don't believe me? Try to call 1-888-900-5180 (their customer service/tech support line) and see how long it takes for them to pick up (if they do at all).  
 
Try it yourself.

This review was modified by its author, eskimodavid, on 7/11/09 6:47 PM.

Worst computer company ever, really. Ever.  
 
I bought the Mega Special II. It was shipped to me broken. It wouldn't even turn on. I talked to the tech support guy and he told me that the power supply they used in my pc was a piece of junk, and that I would have to spend an additional 85 for a good working one. Ok I did. I then shipped my pc back.  
They got my pc and it then sat on a shelf in their warehouse with a note on it saying that it was waiting for the customer (me) to call and request a new PSU, even though I already did. I called approximately 25 times left numerous voice messages, sent emails, left messages on their forums and even PM'ed their tech support guys. Not once did anyone ever get back to me. Not once! I finally got thru and they installed the new PSU. Of course they didn't do any qc before they shipped it. They didn't do it before they shipped it out the first time.  
So I finally get my pc back, and once again it won't turn on. Completely dead. They told me that I have two choices. I can return it for a full refund, but I will have to pay for the shipping or I can send it back again to be fixed, but I will never be allowed to get a refund for it if it comes back defective again. Well they really have me over a barrell now. They told me that it is company policy to make the customer pay for the shipping if they request a refund. I thought I paid for a working computer. I guess thats not company policy. If it is, then they violated that and should pay for the shipping.  
Fianlly, the quality control is non exsistant. I talked to numerous people including, Phillip, JR, Mike, etc and they all told me that qc was always done. In fact all pc's recieved 2-3 days of burn-in. Then when I told them that mine didn't ever recieved any they said all pc's get at least 24 hours of qc burn-in. Then I was told that mine recieved the qc burn-in from 6 am until 4 pm on June 3, 2009. Funny thing is, they don'topen the production facility until 8:30 am (lie). My pc was picked up by FEDEX at 1:40 pm (lie). Ever person I talked to had a different opinion of how and when the qc was done. They all KNOW that it was done on mine, but NONE of them know when or by whom. (more lies).  
I want reimbursed for the shipping costs. I agreed to give them about $1,000.00 and they agreed to build me a working pc. I held up my end of the bargain, they did not. I should have to pay for their incompetance. I have already filed a complaint with California's BBB. I will also fiel a complaint with California's Attorney Generals consumer fraud division.  
You've been warned.  
 
Edit: This is to respond to the canned message that CP just sent.  
Everyone keeps telling me that quality control is done, in fact you ensure me that it is done. But whne was it done? And why was mine continually shipped defective?  
I agreed to pay you $1,000 and you agreed to provide me with a working pc. I did, you didn't. So much for holding up the terms of our agreement.  
Now I get an email from JohnY saying that not only do I have to pay to have it shipped back, but you are going to deduct $65 for the original shipping. Even though you advertise free shipping on your site.  
Final recap: I pay $173 and get absolutely nothing, no computer and I lost two months of time waiting for a pc. And cp gets it's computer back and is out no money.  
Good job Cyberpower, you ripped off another customer to the tune of $173.00. One last thing, before you write that you will refund my money once you get my system, maybe check the warehouse. You have had my computer for 5 days. Cyberpower is all over it as usual.

This review was modified by its author, fragmag2, on 7/13/09 3:46 PM.

Wow. What can I say but this is by far the single most disappointing purchase (in every aspect) of computer goods, that I have made in the past 10 years. It started off with a two week delay in building my computer, which led to almost three weeks from the date of purchase, before I received the new computer. I set it up along with a new monitor and new speakers (purchased elsewhere) on a Sunday, only to find it wouldn't even power up. I called all three numbers for Tech Support, and the number for Sales, only to find that not only did nobody answer, but there was no voice mail either. If they don't provide 24/7 support, they need to clearly state as such on their website.  
 
Personally, support is huge for me and not being able to obtain support by phone, is something I have zero tolerance for. I'll be sending this computer back and looking elsewhere, once I can get their attention to issue an RMA.  
 
Update 07/06/2009: Mid day and no response from Cyber Power, by email or phone. Called the Sales department and advised I would like to send the computer back, and they gave me a phone number for the "Service Department". Nobody answered and I was advised to leave a message. I also noticed that the voicemail greeting states "if you have left three messages and nobody has responded.....". Are you kidding me? They're so consistently bad at answering the phones/responding to messages that they have to issue an advisement about it on their voicemail greeting? Wow. Left a message.  
 
Update: 07/06/2009 2:30pm EST - Finally received a callback, the representative indicated that they are closed on Sundays and they don't come in until 2:15pm EST (11:15am PST) on business days. He did not feel it was their responsibility to the customers, to post their hours or availability on their website. Also advised me that it would take 2 business days to issue me an RMA via email, and I would be responsible for return shipping/insurance, and I would not be refunded the shipping costs to deliver the item to me. The same item that didn't work when I received it, and that they were unavailable to support when it failed to work right out of the box.  
 
Moral of the story: Some businesses don't believe in customer service and only give "lip service" when it comes to support.  
 
Response to Cyber Power: It is obvious that this "business" provides and executes support of their products at THEIR convenience. My refusal of their "offer to provide support or warranty service" was based wholly on this stance of only providing support when it works for them. Incidentally, as my updates above detail, they still did not answer the phones in Support during normal business hours, and I was forced to leave a message for a callback. They're apology is nothing more than lip service and they have demonstrated no intention of restructuring their support services to insure that the phones are answered when a customer needs assistance.

This review was modified by its author, jkornhiser, on 7/7/09 7:02 AM.

DO NOT BUY A COMPUTER FROM CYBERPOWERPC. Consider yourself warned.  
 
They claim to offer support, but you will NEVER receive it.  
 
I first contacted them on January 15th via their customer support email (since trying to get someone on the phone was impossible). The finally replied to my email FOUR DAY LATER, to ask a follow up question, which I promptly answered.  
 
After several weeks with no reply, I emailed them AGAIN (couldn't get them on the phone again). Then on February 4th, someone named Andre suggested making a change in my BIOS settings.  
 
I made the changes, but the problem persists.  
 
Now, to give you some background, I work with computers every day, so I'm not inept when it comes to this stuff. But there is definitely something wrong with the video card in this system. When I purchased the system, I thought I had ordered an ATI video card, but it turns out that it's some sort of "clone" ATI. Pathetic and deceptive if you ask me.  
 
Since February (four months ago), I have tried calling their support line several times and even left messages (which they claim to return, but never do). I have also emailed them a few times, but to no avail.  
 
They DO NOT STAND BEHIND THEIR PRODUCT. Sure, their stuff is cheap, but good luck when things don't work or things break down (and they will).  
 
I suggest you either build your own machine or buy something from Dell. At least their support will answer the phone, even if they are in India.  
 
CYBERPOWERPC will never get my business again, nor that of any of my friends.  
 
 
 

this is the first and last time i'll ever order from this site again. the freaking company did a half ass job helping me on the phone, and the company took almost a month to ship me package. i so angry on the fact that it took this long. as long i could remember this is one of the worse company when it comes to delievering the package on time and the fact that the refund policy is within a month too.

I WOULD NEVER EVER BUY ANYTHING FROM THIS COMPANY! It started when we got the computer last July - it didn't work right out of the box - we sent it back they fixed it - it worked until March. Since March we have not had a working computer - at first it was the power supply, but that blew out a few days later, we sent them the computer, they said it was fixed, we got it back it was not fixed, we sent it back, they said it was fixed - it was not fixed - this has gone on since March and we still do not have a computer that works - they say be patient - why so our warranty can run out - we've been patient - but not anymore - now they say they have to replace the motherboard for the second time, but get this the motherboard is on back order and they won't replace it with a comparable part - do not buy from cyberpower - buyer beware!

I recently bought a computer from CyberPower PC to replace my aging Pentium 4 1.60Ghz. The website uses a built-to-spec page when building a computer, they have plenty of choices and very excellent prices.  
Computer specs:INTEL QUAD CORE Q9400 2.66 GHZ, 500 GB SATA II 3.0 GB 16MB 7200RPM, 2 GB PC6400 DDR2 800,12-IN-ONE INTERNAL CARD READER,BLACK COOLERMASTER SCOUT CASE,EVGA GTS 250 1GB DDR3 PCI-E, WINDOW VISTA HOME PREMIUM 64BIT SP1,MSI INTEL G31M-L V2 GMA 3100 1333FSB,SUNBEAM 580WATT POWER SUPPLY. The total cost was 855 dollars, the shiping was free, but took longer to arrive then expected due to the shipping label being damaged in the shipping process. The PC arrived in perfect condition, it was fully built and in perfect working condition. Vista is a little glitchy, so updating is recomended before doing much else. Overall I would say that Cyberpower PC did a very good job, I am very happy with my purchase and would recommend their website to anyone who wishes to buy a new computer.  
 
*UPDATE*  
 
After having this computer for a little less than three months I can say I am very dissapointed on how it is working, I can't play a game for twenty minutes without it crashing now. It had crashed the second day I had it, but I said "Meh, must be the 64bit Vista." After all, Vista was know to crash, But after talking with other people who had Vista they said they didn't get any crashes what-so-ever. So I decided to pop the case open since I was getting a BSOD every half hour with MEMORY_MANAGEMENT or IRQL_NOT_EQUAL_OR_LESS pasted all over it. What I saw surprised me very much, they said on their website when you order the memory you will recieve "Corsair or name brand memory." This is a complete lie, I got the brand PJ memory. I cannot find this brand anywhere I search, Google can't find it, Bing can't find it, Yahoo search can't find it. PJ brand memory doesnt exist and not only that, it is completely corrupted. The computer stores information on the memory to access for later use, if a game can't retrieve this information it crashes. (The game I play is WoW) If the OS can't get the info off the memory you get a BSOD. So it is not very fun having your computer crash while playing a simple game like WoW.  
They called when I ordered my computer to tell me that my motherboard I chose was incompatable with the Intel Quad Core. So they recommended that I choose the MSI motherboard. That motherboard is the worst thing you can possibly buy (as I found out) the BIOS does not let you change the voltage or timing on the memory. Even worse is the fact that the motherboard is an Micro-ATX. I bought a full size case for my system, the Storm Scout made by CoolerMaster. Due to the size of my video card (GTS 250 1GB) I cannot even put a lan card into my computer because all the slots are covered by my video card. I called tech support to tell them that the memory was corrupt and I was put on hold for 50 minutes. When I finally got through I told tech support that the brand of memory doesn't exist and it was corrupted. He completely ignored me and just repeated "Test the memory, IF it is corrupt we will replace it with the same item. If it is the motherboard we will replace that as well. We will not exchange for different items after 30 days." I already told him the memory was corrupt but he told me to test it anyways. The converstion would have been shorter if he said two things he was thinking, 1. "Your probably lying." 2."If you arn't lying, too bad. Suck it up." He didn't give a damn if they ripped me off on the memory. Now if I do replace the memory and get the exact same one I will be back to the original problem of having some cheap non-existent memory that loves to crash. If it is the Motherboard I will have the same problem of not being able to expand my computer and having memory that may or may not work in the near future. That is a lose-lose situation for me. This all adds up to the fact that they lied on their website with their "Corsair or major brand." I put my trust in this company, but now I see that that trust was misplaced. I am never going to buy anything from them ever again because of their blatant disregard for the customer's wishes. It was a major mistake to try a new company to buy a computer from. As for anyone else who is thinking of getting a computer from this site, I would say you are better off buying from Tiger Direct. my Dad has bought over five computers from Tiger Direct and all of them have never crashed because they didn't send me faulty hardware. So CyberPower....if you are reading this I am very, very dissapointed in you, I though I was getting a good deal, but in reality I was getting ripped off. Now I have to spend more to get my computer to fully work, so now my 855 dollar computer is going to be a 1,155 dollar computer. So thank you CyberPower for wasting my time and my money....and now you have lost a potential returning customer. And I will warn all of my friends who are serious gamers to NEVER, I repeat, NEVER even THINK of ordering from your company.  
 
*UPDATE*  
 
For the fun of it, I decided to build my computer again this time on Amazon.com. This time gave myself better memory to go with it....the total came to $786.95. So I start to wonder "Where is the nearest building I can throw myself off of?" I just screwed myself out of $100, yet another reason to not buy from these con artists.

This review was modified by its author, Grug31, on 7/21/09 6:02 PM.

Ordering the system was easy and the price worked out to be extremely close to what it would have cost me to build the system myself. This was the biggest reason why I decided to purchase. Unfortunately, I forgot the old addage: "Price! Quality! Service! Pick any two."  
 
One comment regarding their website: How is it that they ALWAYS have a countdown clock running with a special that's about to end -- only to be replaced by an identical special the next day? This is seriously misleading on their part. I wish I'd caught on before placing my order, or I wouldn't have ordered from them at all. I have no respect for companies that use these kinds of tactics.  
 
My biggest gripe about the post order, pre delivery phase was that their site is terrible about keeping the customer informed. My graphics cards and RAM were on backorder. That's understandable, and fine. The problem was that the only way I was able to find out about any of that was through repeated phone calls. The only time the Status page ever updated was in follow up to one of my phone calls.  
 
Delivery of the computer was good. It arrived without any damage. Presentation, however, was lacking. Why did they just dump all the extras into the box? Couldn't they at least have had an accessories box that was thin enough to fit between the case and outer box wall?  
 
There are many problems with this computer:  
 
First, after unpacking it, I checked to make sure that everything was seated and connected correctly. I dicsovered that the person who built the machine ignored my instructions about hard drive placement. All three drives were sitting next to each other in the cage, rather than having a gap between each. Super hot, 10,000 rpm drives placed side by side when there's plenty of room to spare? Dumb! Wiring was done very well, which pleased me (but then, I did pay extra for that).  
 
The system launched fine and Windows did its automatic updates after which it asked to be restarted. Unfortunately, it didn't restart correctly. The POST beep took place and the hard drives went to work, but the display never came on. Subsequent testing showed that the system will never restart with video if it's simply restarted. It must be fully shut down for at least a minute before the video will initialize. Come on. How was this possibly missed when the computer was being tested? Did nobody ever restart the machine?  
 
I have also since learned that I must use the computer with the side panel off. If I put the panel on, video temperatures rise 10 degrees within minutes. At load, the GPU's have topped 100 degrees C. This is dangerously close to the GTX 295 spec maximum of 105. In fact, playing the games that I in part purchased this machine for I had two occasions over the weekend where the video dropped to 30 fps and would not go higher. The cards had reached their limit and entered a self-preservation mode where they restricted performance until the system was shut down. Two or three times a day, the system monitor/fan control that I also purchased will give me a warning beep that temps are too hot. And that's with the side panel off! Once again, this is a problem that should never have made it out of the factory. All the fans are functioning fine. This case simply appears not to have the airflow in the right places to support an SLI rig.  
 
(My previous computer has a single GTX 295 which never tops 85 degrees at full load. So at full load, it maxes out at temps that this new system idles at. Insane. I have also found that months old drivers were installed for the video cards, despite several newer WHQL certified drivers having been released by nVidia since.)  
 
Finally we have service. I worked for several days trying to resolve the issues with the machine. On Monday, I called back and lost more faith in Cyberpower. The phone rang until I was ready to give up and hang up before it was finally answered by someone who's accent was so thick that I couldn't tell what she was saying. I thought I had a wrong number! I tried again, and got the same person. This time I could make out that she was with Cyberpower, but we could barely understand each other. I finally got transferred to support, and wound up on hold. A few minutes later, someone came on and said he'd help me in a few minutes. A half hour later (I'm not exaggerating - I looked at my phone's timer), I was disconnected. At that point I called back and left a message for the person I'd spoken with on Friday.  
 
To his credit, he did call me back yesterday morning. By that point, though, I'd decided enough is enough and told him I wanted to return the computer. He promised me that I would receive the RMA instructions in my email by the end of the day. It's now the next day, and I'm still waiting.  
 
Yes, I could continue to work with them to try and resolve these problems, with long delays while I'm waiting for each new part to arrive. Or I could ship the system back to them to have it overhauled. The latter option was tempting, except that there has been nothing from their company that has inspired me with confidence in their ability to successfully resolve the issues. What's more, given the temperatures that the system runs at I know that even if they can resolve the current issues I would simply be buying time. At those temperatures, the system's life expectancy is very short. So ultimately, I want the refund that I'm entitled to. End of story.

Cyberpower has given me the most miserable last year of my life when it comes to computer purchases.  
 
I first ordered my computer with 3 day shipping, which was messed up, and the computer finally got to me about 3 weeks after I ordered it. When I first received the it didn't work because the motherboard was shorted during the shipping process.  
 
I called them up and got an return number for it and sent it back to get repaired. About 2 weeks after that I finally got my new computer back and I was still having major issues with it.  
 
The computer would just shut off and random times for seemingly no reason. I called cyberpower many times about this and getting through their tech support lines to put it lightly is painful. I would wait on the phone lines for upwards of 2 hours until finally I was disconnected. I would then have to call up their sales department( which is answered right away I might add ), to complain about having to wait forever. Then they would sometimes put me through.  
 
Even after I got through noone could seem to give me an answer for my problems. To this day, I'm still having problems with the computer being very unstable, and I'm too the point where calling cyberpower and waiting to talk to a person just fills me with complete hatred.  
 
Their customer service is the most awful I've ever dealt with. I'm never going to shop with cyberpower again.

Got my computer earlier than expected. Great price. Had several problems right away. It ran, but it froze up and had some problems with the memory board. Tech support usually took 12-24 hours to get back to me. They were helpful and friendly, but couldn't solve the problem. I chose to get a refund instead of hassling with returning it for a fix. Based on several factors, I felt very strongly that they have a poor quality control sector. So many of the issues people on their forum have seem like they should have been detected during the testing phase. I lost confidence in their QC and didn't want to risk further frustration.  
 
You can get a well priced computer here, but you will be crossing your fingers when you open it hoping it actually was tested and will work properly.

I, like Mammoth, am struggling to get service. I need an RMA for a motherboard. I've emailed, tried chat, called many times, tried ext 163 etc all to no avail. Pretty rough when you need a motherboard really bad and are even wanting to pay for cross-shipment. It seems CyberPowerPC chooses to limit their service. Maybe they're a little more responsive when the livelihood of future customers is threatened via negative publicity or the Better Business Bureau? Come on guys...It shouldn't have to come to that. Please just dig out my email of which the subject line was "FW: Invoice #538257". Please just respond to my email with an RMA approval & as to whether I've got to fax my credit card info to the fax # listed on your site 626-813-3810? Another, yet I imagine less likely to occur option would be for you guys to task somebody to call me tomorrow evening after 5PM PST to allow me to provide my credit card via phone? Come one guys please don't make me and other people run the motions with the LA BBB or with the CA Attorney General. I bought 2 identical units. The motherboard digressed on one. I'm not upset about that...just the inability to get a prompt warranty cross-shipment...

This review was modified by its author, techguy77, on 6/1/09 1:16 AM.

Order placed March 14th.  
I was only told after mailing a question about something else, that my case was on back order until the 30th. The next day I was told the date was pushed back another day to the 31st. I say I will wait.  
 
April 2nd, I get a voicemail saying the case was now on back order until the end of April.  
 
They ask me to pick another case and they'll work on the price for me due to the wait. I pick a case and am told it's too expensive. They can only work with $6. I ask for a full list, I get one case. I ask about another, they say yes that one as well.  
 
So, frustrated, I ask for a complete list again. They tell me I'm a smartass and they will not deal with me at all. My only option is to cancel my order, or wait on the original case.  
 
I ask for a supervisor. I'm told they are the supervisor. There's nobody above them in the company. Also if I mail them from the website, it just goes to this person's mailbox.  
 
I would never EVER deal with these people again. Here I sit, almost three weeks later with almost a grand missing from my bank account and only a pissed off sales person named Steve from cyberpowerpc to tell me he does not care to show for it all.

This review was modified by its author, irzyxel, on 4/2/09 6:57 PM.

Horrible company. DO NOT BUY FROM THESE PEOPLE!!!!!!!!!!!!!  
 
Cliffs: Bought a computer 6 months ago. Thing has never worked properly. I called tech support for 2 weeks straight and left messages for help and not one call was returned. I left a negative review and on resellerratings & the FINALLY called me back. I sent computer to Cyberpower for repair. They replaced motherboard & RAM. Problem still exists. They sent me a new video card. Problem still exists. I have been emailing them for 2 weeks straight (because I can't reach anyone by phone, I just get voicemail) and they will not reply to a single email. Sold me a lemon and they refuse to make it right. Now I'm forced to ship the PC back at my own expense and dispute the charges on my credit card. Horrible horrible company.  
 
 
Detailed account of events listed below:  
 
Horrible customer service. Absolutely abysmal. You simply cannot reach anyone for assistance. I ordered a PC from the company on March 3rd. Spent $1000 on the unit. Got the PC and it never worked.  
 
Every time I call customer service, I get the same voicemail message that states "We are experiencing very high call volumes" and to please leave a voicemail message for a Technical Service person to call you back. I left 3 messages over the course of 7 days. Then called back a 4th time. The voicemail states "If you have left more than 3 messages, please call back and enter extension 163". I did that...and guess what? I got voicemail again. I left 2 voicemail messages for ext. 163 over the course of 3 days (and 1 more at the main technical support number). That's a total of 6 message over 12 days and still, no one has called me back.  
 
Sure, the company offers free lifetime customer service. But what good is it if it is literally impossible to reach someone?!  
 
To top it off, I called the sales number (the only number anyone seems to answer) and asked for an RMA because I wanted to return the computer since it has never worked properly. I was told...guess what...to contact Technical Support to get an RMA number.  
 
When I told the sales people I had been calling for nearly 2 weeks and no one has returned my call, they said they'd send an email to the RMA department asking them to email the RMA information.  
 
Wow. How great is that? They sell me a computer that doesn't work. No one is available EVER to answer the Technical Support telephone lines. No one EVER returns a phone call in reference to the numerous messages I've left them in the 2 weeks since receiving the computer. And no one tries to help me resolve the issue at all.  
 
Absolutely horrible service. Will never buy from them again and I recommend no one else does either.  
 
 
***EDIT***  
 
After writing the above negative review, a technical support person (Michael Yee) contacted me. He was very helpful & very polite. I sent the PC back for repair. They replaced the motherboard & RAM, but that didn't fix the problem. So, now they're sending me a new video card.  
 
***FINAL EDIT***  
 
Well, the PC still doesn't work. I don't know if it's the power supply or what. But for the past 2 weeks, I've been emailing Michael Yee, and he has failed to return a single email. I sent 3 emails to him (and CC'd the last one to general Tech Support). Yet, no one will contact me regarding the computer they sold me that has never worked properly.  
 
Looks like I'll be shipping this back via Fed Ex and will dispute the charges on my credit card.  
 
 
 
It's important to note that I have built at least a dozen gaming PC's over the past 5 years. So, I am no novice when it comes to computers. I just got tired of building systems myself and bought one from CyberPower fully assembled assuming it would work. I assumed wrong. Should have built it myself. At least I would have know someone competent assembled it.  

This review was modified by its author, Mammoth, on 7/27/09 12:58 PM.