Company uses third-rate parts, has inept Technical Support, bad packaging, and no Customer Service. When I was explaining my situation to the Technical Support agent, he indicated that I was making personal attacks towards him and he would have to disconnect the call. Being a lead technician for the world's largest Internet Security Company, I know how to handle myself in situations like these. This company is nothing but trouble and is unfit to get any money from consumers. Stay Away

This review was modified by its author, Flakman, on 2/2/03 11:20 AM.

I placed an order for a PC from Cyberpower, so far things are going well. The ship date they have provided was 01/27/03 and I just checked the order status and it was ship out today schedule for delivery on 01/27/03 as specified. I will post comments upon receipt of PC and testing it. Update: receive pc today 01/27/03. Item comes neatly and well packaged. The only thing that came loose was the neon light fixture from within the case. Everything came exactly as what I have configured it to be, no components were swapped. I even got a temperature gauge that I did not even order. All driver were included everything worked straight from the box. Fast and inexpensive. My RIG:  
 
-AMD ATHLON XP 2400  
-512MB PC3200 400MHz DDR MEMORY  
-60GB 7200 RPM ATA 133 HD  
-MSI KT4-VL VIA KT-400 8X AGP  
MOBO W/AUDIO & USB2.0  
-ATI RADEON 9500 PRO 8X AGP 128MB  
W/TV-OUT & DVI  
-AHANIX Platnium XP Case 350Watt  
w/See Through Window & Neon  
Light  
-Rounded Cables for Hard Drive,  
Optical Drive & Floppy Drive  
-16X DVD ROM  
-CD-RW 40X12X48  
-IEEE 1394 CARD WITH CABLE AND  
SOFTWARE  
-AMD CERTIFIED CPU FAN & HEATSINK  
+ 3 EXTRA CASE FANS  
-WINDOWS XP HOME EDITION  
-KEYBOARD AND MOUSE  
-3-Year STANDARD WARRANTY PLUS ONE-  
YEAR ONSITE SERVICE.  
-ALL FOR $1092 TAX & SHIPPING  
INCLUDED.  

This review was modified by its author, mr2uboy, on 1/29/03 10:46 PM.

My PC arrived in 15 days (about 3 days early), everything worked  
excellent, although I panicked because my speakers arrived separately the next day. The system is great, I'm very pleased. I can say I  
wouldn't hesitate to reccommend Cyberpower based on my experience. My  
husband will be ordering a similar PC in a month and it will be from  
there as well.  
 
I game on this beast every night, it's been great.

I just purchased the high end gamer system, but will use office applications as well. They offered the best price - I will follow through here and let you know if delivery was timely. I will post again after a week or so and let you know if the system runs well. not expecting much out of tech support, but should not need tech support if all goes well.

Well, everything started out fine as I began researching and ordering my new PC. Cyberpower's price was nearly $200.00 cheaper than anywhere else for the configuration I wanted, so I chose to order from them. My new PC cam on the expected arrvial date and I was thrilled. I opened the box and unwrapped my new PC to find the Coolermaster ATC-210 case to be damaged. Nothing too serious, just a moderate sized dent on the back of the case. I bent the aluminum case a little bit and fixed the damage as best I could. Next I opened the case to make sure everything was connected. The rear case fan was not hooked up to the motherboard and neither was the hard drive or the front USB ports. After a few quick connections I was finally ready to plug everything in and power up my new PC, or so I thought. While attempting to plug the computer into the wall, I realized there was no power cord! I went out, bought a new cord, got everything plugged in, turned the computer on and began installing windows 2000. After everything was installed I tried play a few games. Unfortunatly they all crash and cause the computer to restart. After updating drivers and doing everything I could do to try an fix the problem, I broke down and called customer support. BUSY. 5 minuted later, BUSY! For the next week straight I tried to get ahold of this company with no avail. I did get through once, however, only to be disconnected after being on hold for 30 minutes! Now all I want to do I return this PC for a refund and I can't even get ahold of Cyberpower to do so! I am now going to have to go through my credit card company in order to get a refund. Cyberpower is worthless, their customer service is even worse. Buy at your own risk! I recommend spending a little bit more money and purchasing a computer through Hypersonic PC, a wonderful company, by the way.

Very pleased! PC was delivered prior to expected date. Works beautifully. All documentation provided as well.

I BOUGHT FROM CYBERPOWER BECAUSE THEY HACE THE BEST PRICES HANDS DOWN. I SEARCHED THE INTERNET AND VARIOUS COMPUTER MAGS FOR ABOUT 3 MONTHS BEFORE BUYING. I BEAT THE NEXT BEST PRICE BUY AT LEAST $100.  
I ALSO WAS ABLE TO CHOOSE FROM A PRETTY EXTENSIVE LIST OF PARTS AND COMPANIES, INCLUDING COLORS, WINDOWS , LIGHTS, # OF FANS, # OF USB PORTS, POWER SUPPLY. I WAS ABLE TO PUT TOGETHER A STATE OF THE ART COMPUTER FOR MINIMAL $$$. IN FACT IT WOULD HAVE COST ME MORE TO PUT IT TOGETHER MYSELF. FEATURES INCLUDE RADEON 9700 PRO, GIGABYTE MOBO, AMD 2400+, 19" VIEWSONIC E90FB MONITOR, 512 3200 DDR RAM, AUDIGY X-GAMER, DVD, CDRW, LOGITECH SPEAKERS, ALL OTHER BELLS AND WHISTLES.  
SO FAR ONLY PROBLEMS HAVE BEEN: A DVD CABLE WAS LOOSE AND IT WOULDN'T WORK (DUE TO SHIPPING? OPENED CASE RESEATED CABLE, NO PROBS). DVD PLAYER WAS NOT DESIGNATED PROPERLY SO EVERY TIME I OPENED POWER DVD SOFTWARE IT TRIED TO USE CDRW DRIVE TO PLAY MOVIE. BOTH PROBLEMS EASILY FIXED.  
TECH SUPPORT HAS BEEN EXCELLENT. I DID GET THE 1 YEAR ON SITE SERVICE INCLUDED WITH THE COMPUTER AND THEY RESPOND VERY QUICKLY. I LIKE THE WAY THEY DO THINGS. WHEN YOU CALL THEM THEY GET YOUR NAME AND NUMBER AND CALL YOU BACK. I WAITED NO LONGER THAN 10 MINUTES FOR CALL BACK. THE BEST PART WAS NO WAITING ON HOLD FOREVER.  
SHIPPING WAS AS ADVERTISED, ON TIME, WELL PACKED AND DEPENDING ON SYSTEM INCLUDED.  
I KNOW I HAVE ONLY HAD COMPUTER FOR A COUPLE OF WEEKS BUT I AM VERY PLEASED SO FAR. I WILL TRY TO KEEP UPDATING AS TIME GOES ON.  
UNLESS THE BOTTOM DROPS OUT SOMEWHERE DOWN THE ROAD, I AM SURE I WOULD DO THIS AGAIN.  
EXCELLENT JOB CYBERPOWER

Purchasing began fairly headache free. I ordered a good pc at a good price and it arrived two weeks later. All was good.  
 
About two years later, my video card began acting up. I called tech support and they asked ME to try it in other pc's to find the problem. So much for their tech support, I guess. I'm doing all the work.  
 
A friend of mine (masters degree in computer science) determined that it simply overheated because the fan siezed up due to dust/cobwebs).  
 
It took me all day (through work and my lunch break) to simply get ahold of tech support. The phone either rang with no answer or gave a busy signal. What a headache!  
 
To keep it short, my part was finally returned in working order 35 days after they received it.  
 
Absolutely horrible consumer support. They gave me the run around many times, as well as many different dates as to when I'd receive the part back.  
 
It was such a bad experience, I did some brief research on pc building and now build my own pc's. Piece of cake. :)

Once again a great computer. I was slightly disappointed that there was no power going to ANY of my case fans though, but the great price and speedy delivery make up for it. As for the fans, it was an easy fix, just had to connect it with the power supply.

This review was modified by its author, sunxiaol, on 7/25/03 9:35 AM.

great company, no problems

Last year i ordered from cyberpower and was perfectly fine with the delivery, hardware status (e.g. no loose/broken stuff) but the tech support and customer service was extremely poor, and the wires inside of the computer case were imporoperly placed and tie wrapped, which made it extremely hard for me to use the pci slots and memory slots.

I vas very happy with my first purchase at Cyberpower. The system arrived as confirmed within 2 weeks. Everything worked out of the box except for the Media Keyboard. The driver brings Windows 2000 to crash. Keybouard works fine with most special key under standard Windows driver. Contacted Support (no wait) and received a thank you for the report and was told they report the problem to the keyboard manufacturer.  
 
Great prices, fast delivery and good quality! O.K. Support.

Repeat customer here, nothing but greatness from them yet again.

This was one of the worst purchasing experiences I have ever had; sadly it had to be so expensive as well. Everything was fine until the product actually arrived. I opened it - a few loose parts, I was willing to overlook that because those could have been the fault of the handler and not Cyberpower. What makes my experience so poor is when things started going wrong with my PC after setting it up. I could not play any games without the system completely freezing up on me and the CD-RW would not record any media with any program while the device manager said it was working perfectly. Then I made the mistake of calling tech support, and after waiting about a half hour I got connected with a "technician", who was extremely rude an impatient with any of my questions. I soon found out that his solution for my problem was to re-install windows, so I did, but to no avail. I then called back a couple days later and he gave me the same answer, re-install windows (I would venture to say the have only 1 tech support guy). I feel ripped off that I could spend $1,400 with this company only to be treated like dirt by a “customer assistance” representative. It looks like I am on my own with my new PC from Cyberpower, I was so eager to give them a positive response too. Don’t let the low prices fool you like I did, what you save in cash costs you twice as much in headache medication. Spend the extra cash and purchase a system from a reputable dealer. -Yig

just ordered system today will keep posted.great rice could not find a better price compatible to the p4 system i purchased.verdict still out on this one