After several weeks of investigation and inquiry we chose to go with Cyberpower despite the number of negative reviews. Submitted build order yesterday and within an hour received a note saying I submitted an invalid credit card number. After calling the bank and finding that no charge was submitted, I called Cyberpower and we determined that one number was wrong. I thought I checked my data entry but I will accept the mistake. So we are back on line to get a new computer! That is until I received another note saying my credit card was declined this afternoon. Again, called bank and told no charge was submitted and there is no reason why a charge for $1200 would be declined. Called Cyberpower and was told we need to have a conference call with the bank. That was it for me. I do not have time to deal with this crap so I cancelled the order. The woman from Cyberpower did not even try to talk me out of it. It appears that the negative reviews are true. This is a very poor operation. Ce La Vie. I'm getting a computer from StealthMachines.

Windows was not installed when I powered up the machine for the first time,so I had to do it myself (seems like a common problem). The hard drive was also not properly installed in the case. I am having an issue now where the machine will not come out of sleep. I tried calling tech support, sat on hold for 15 mins, a girl pics up and asks me for my number so tech support can call me back. I asked if they would call me back today, she said she didn't know. I asked if they would call me back tomorrow, she said she didn't know. WTF? Definitely a big negative that they don't have 24 hour tech support or that you cant talk to someone when you need to.

On June 13, I placed an order with CP for a new PC. Although the original "estimated" shipping date was June 23, it magically shifted back to June 26 once the order was placed -- although to CP's credit, they did manage to ship it out a day early on the 25th.  
 
When the system arrived on June 29th, I noticed that some changes had been made from the order I placed. Most noticeably, the internal card reader & wireless card I ordered had been substituted with cheap external USB components. The name-brand power supply I had chosen specifically for its noise level had been excluded & replaced with a no-name supply without comment, & I was also missing many of the promised freebees. When I called CP regarding these issues, they were largely pleasant & helpful, mailing out most of the freebees separately & sending a PCI wireless card without requiring me to return the USB version.  
 
After a few days of running the system, I noticed that the CPU & videocard temperatures were much higher than they should be. I did my own troubleshooting with the intention of clearly defining the issue for the CP techs, & determined that while the system could withstand 24 hours of a Prime95 torture test without errors, the Far Cry 2 benchmark tool would cause a reboot by the midpoint of the second cycle.  
 
I tried reaching their tech support by phone for several days with no success. I left message after message before finally getting a call back from a tech on July 7th. To his credit, he listened to my issues, my troubleshooting steps & their results, & promptly issued me an RMA to return the machine for repair. I packed up the system that evening, & after struggling with FedEx for a couple of days, finally had it picked up on July 10th. CP received the system on July 14th & sent me an email acknowledging receipt. & then...nothing. I expected to hear from CP with a diagnosis, or at least an estimated time of repair, but I heard nothing at all. Finally, on July 22, I sent an email inquiring as to the status of the repair. They said that they were "still testing" & didn't have an estimated time of completion.  
 
The system shipped on the 31st. Despite the fact that I originally paid for 2 Day shipping since "CP is unable to ship Ground to Hawaii," the repaired system was sent to me via Ground. On August 4th, the system was delivered. I opened the box, removed the packaging & lifted out...someone else's computer.  
 
I don't know whose computer it was, since I didn't want to boot it up & violate their privacy (or spend the time hooking it up when I was just going to have to unhook it again), but it was clearly not mine. Upon making sure that, given CP's propensity to take liberties with their customers' orders, they didn't just put my computer into another case, I packed it all back up. The next morning, I called CP.  
 
After first convincing them that they did not, in fact, send me my computer & that yes, I was quite sure it wasn't mine, I was told that I'd get a call back later that day with instructions. I waited until 15 minutes prior to closing, & then called CP back myself. The poor girl I spoke to had no knowledge of who I had spoken to earlier or of any call back I was supposed to receive, so I gritted my teeth & waited until the next day. When I called again, I was given an RMA to send this system back. That was all well & good, but the real question was: where is my machine?  
 
I swear upon all that is holy, the noise that the CSR made is the closest thing to a verbal shrug imaginable. When I asked if they even *knew* where my system was, he hemmed & hawed before admitting that no, they really had no clue. They HOPED that it was still in the repair bay, but there was a very real possibility that it was sent out to someone else.  
 
I had to arrange for the computer to be picked up again (although in this case CP was more than happy to pay for 2Day to ensure that it returned to them as quickly as possible) & once I confirmed that CP had received it, I called again on the following day, August 7th, inquiring as to the status & whereabouts of my computer. It was quite clear at this point that I would have to take it upon myself to contact CP & pry whatever information I was searching for out of them myself, since they were definitely uninterested in volunteering anything.  
 
Here is where I got to know John, at extension 158. John told me that there was good news! They had found my computer. The bad news is that it had been shipped out to another customer. But this customer was going to return it, it would arrive on 08/13, & then CP would inspect it & confirm everything was kosher before returning it to me.  
 
I spoke to John again on 08/14, to confirm that my computer had been received by CP & was being looked at. Surprise! John now says that the computer is due to arrive at CP on 08/17. Well, that's not what you told me two days ago. Silence. What's changed since then? "Well, the, uh...it's supposed to arrive on Monday." When will I get it back? Verbal shrug.  
 
At this point, I want to stress that at no time had CP made any attempt whatsoever to reassure me that they would find my computer, that the personal data on it when it was sent it was safe from malevolent third parties, or that this sort of mixup is uncommon in anyway. They didn't even assure me that the problem that I originally sent it in for is resolved. Nor did they offer in any way to compensate me for the 6 weeks of time I spent without the system at that point. I can't even get them to apologize for their frankly amateurish & idiotic mistake. Every time I spoke with John & I expressed my frustration with the fact that I always have to hunt them down to get any information, or that I get different stories when I talk to different employees, I got a bored "Yeah..." followed by silence. I worked in customer service in one capacity or another for ten years give or take, & the reaction from John, & by extension, CP, was mindboggling.  

I ordered a computer from this company on recommendation of a business partner who had ordered one and like it because they use good parts. When I called in for assistance with my order, my name and number was taken, but I never received a call back. I called back again, but the guy was far from helpful. I ordered the computer online anyway. However, when I received my computer, it came with bad RAM, I spent over 1 hour on the phone with their support person after being on hold an initial 1 hour. He did ship me the part. However, I had a second issue with the system configuration, which he left me to figure out. A manager was not available then, and I have yet to receive a call from the rep or a manager since. Their service and tech reps are rood and unhelpful. I would NEVER EVER buy a computer from them again. There are too many good companies out there that want your business. Don't take it to these guys.

I ORDERED A FULL SIZED $1200.00 TOWER COMPUTER ON 11/23/09 IT WAS SHIPPED ON 12/3/09 I RECIVED IT ABOUT 12/10/09 DAYS LATER I WHEN I FIRST TURNED IT ON IT STALLED ON LOADING THEN AFTER RESTART IT WORKED BUT IT KEPT FREEZEING AND WOULD RESTART FOR NO REASON AT ALL AFTER A WEEK THE TWO DVD DRIVES DIDNT WORK SO I CALLED THE TECH # AND IT TOOK ME 2 DAYS TO GET THROUGH FINALLY THEY ANSWERED AND AFTER SOME TIME ON THE PHONE THEY FIXED THE PROBLEM OF THE DVD DRIVES BUT THE NEXT WEEK THE MEMORY CARD READER WASNT WORKING AND THE COMPUTER STILL KEPT FREEZING UP I SPENT THE NEXT 5 DAYS TRYING TO GET THROUGH TO THE TEC # WHEN I DID GET THROUGH I WAS TOLD TO OPEN THE COMPUTER AND PULL OUT THE MEMORY AND REINSTALL IT THEN PULL THE WIRE FROM THE CARD READER AND REINSTALL IT THAT WORKED FOR ABOUT A WEEK AND IF IT KEPT FREEZING I SHOULD REINSTALL WINDOWS BECASE THEY HAVE A LOT OF PROBLEMS WITH WINDOWS 7 OR IT COULD BE A BAD MOUSE OR KEYPAD I SHOULD TRY REPLACING THEM TOO THE COMPUTER STILL FROZE SO I REINSTALLED WINDOWS IT WORKED BUT SOON AFTER IT STARTED FREEZING UP AGAIN SO I REPLACED THE KEY PAD AND MOUSE NOW IT STILL FREEZES A WEEK LATER THE DVD DRIVES STOPPED WORKING AGAIN SO I REDID EVERY THING THE TECH TOLD ME TO FIX THE DVD IT WORKED STILL HAD A FREEZE UP PROBLEM THEN THE MEMORY CARD READER STOPPED AGAIN OPENED THE COMPUTER AGAIN DID WHAT THE TECH TOLD ME IN THE PAST TRYED REINSTALLING WINDOWS 7 ONE MORE TIME AND THE COMPUTER FROZE DURING THE INSTALL NOW IT WONT EVEN START UP NOW (I HAVE NO COMPUTER SO I RUN OUT TO WALMART AND BUY A CHEAP E MACHINE FOR UNDER $300. THIS COMPUTER WORKS GREAT) I HAVE SPENT EVERY WEEKEND WORKING ON THIS COMPUTER WITH MY WIFE TELLING ME SINCE THE START THAT A $1200. COMPUTER SHOULD WORK WITHOUT ALL THESE PROBLEMS SO I CALL TECH # IT TAKES ME 3 MORE DAYS TO GET IN TOUCH AGAIN THEY START TELLING ME TO OPEN THE COMPUTER AGAIN I TELL THE TECH THAT I HAVE DONE EVERYTHING SINCE DAY 1 SPENT MONEY ON A NEW KEYPAD AND MOUSE AND STILL IT DOESNT WORK I WANT TO SEND IT BACK TO THEM NOT TO RETURN IT BUT TO HAVE IT FIXED THE TECH TELLS ME OK THEY WILL E MAIL ME A UPS PAID RETURN LABEL BUT A FEW MIN LATER I GET A PHONE CALL TELLING ME THAT SINCE IT BEEN OVER 30 DAYS I HAVE TO PAY MY OWN SHIPPING COSTS I TELL HIM IT NEVER WORKED RIGHT AND THE PROBLEMS WERE NEVER FIXED SO IT HASNT BEEN OVER 30 DAYS BUT HE STIIL TELLS ME I HAVE TO PAY THE SHIPPING OK TODAY 2/2/10 I GO TO UPS AND GUESS WHAT IT COST ME $64.22 TO SHIP ADD IN THE COST OF A NEW MOUSE AND KEYPAD IVE SPENT OVER $100. AND COUNTLESS HOURS ON MY WEEKENDS SO FAR TO TRY TO REPAIR A COMPUTER THAT NEVER WORKED FROM THE DAY I TOOK IT OUT OF THE BOX LETS SEE IF THEY CAN FIX IT OR GIVE ME MY MONEY BACK AND ILL BUY 4 E-MACHINES

I purchased an $1800 system from Cyberpowerpc on 12/11/09 because of a referral from a friend. It has the I7-920 processor with the Acetek liquid cooled system, along with 2 NIVIDIA GTX-245 graphics cards and a 500G HD. I paid the next day build price and there was a delay because the motherboard they put in the computer was bad. They quickly replaced it the next day and refunded me my rush order.  
 
Once I received the system, I ran a couple games on it and they locked up and I had to hard reboot. Once the computer rebooted, I ran a diagnostic and the computer was maxing at 84 degrees celcius. Cyberpowerpc gave me an RMA# and they covered the shipping costs and I sent it back.  
 
3 days later I called to get a status on my computer. Nobody was able to inform me of the issue affecting my computer until 1 day after they re-shipped the item to me. They informed me they replaced the Acetek liquid cooling system. I received the PC today and I noticed they placed a 120mm fan on the radiator portion of the cooling system. I immediately ran my computer and the same results happened. CPU and Motherboard were Maxing at 75 degrees celcius and my games were locking up and my computer wouldn't reboot because of the heat.  
 
I hope to begin the refund process tomorrow, also because my 30 day money back guarantee expires on 1/11/10. They do not renew the 30 day money back if there is an issue with the computer and it needs to be sent back.  
 
A suggestion for cyberpowerpc.....inform your cutomers of your tech support practices and what you actually do to test the computer. I find it ridiculous that a customer spends over $1800 on a PC from your company and you are not able to diagonse and reproduce the problem in order to fix it. Very disappointed.  
 
**Update** 1/10/2009  
 
Trouble shooting the computer determined the same issue of overheating as before. Only option is to get a refund. Cyberpower issued me an RMA# for the refuend; however, I have to pay for shipping? So, basically, this whole endeavour costed me over $200 in shipping and a month of agony. Thanks Cyberpower!

This review was modified by its author, topcross, on 1/10/10 7:31 PM.

I've bought computers from Cyberpower before with good results,however after my last experience...NEVER AGAIN !!!! Once I orderered and they had my credit info,they are impossible to deal with. It took 14 days before shipping the computer and then it arrives with no documentation for anything,just three cd's in a plain box.Calling them is useless. I called twice about a rebate I was supposed to recieve and was told it will arrive later. The third time I called they said I had to download the rebate form from their website,but now it was going to be late. I was told to mail it in anyway and they'll pay it. NOT......they call at 7:00pm on Christmas Eve telling me it was mailed late and they're not paying it. The computer is cheaply made and has quite a few operational problems I had to have fixed. Do yourself a favor...DON"T BUY FROM THIS PLACE,you will be sorry. All of those good reviews were probably written by employees.

Ultimately I ended up cancelling my PC order from CyberPower. The reason was due to their awful warranty, which I read into a bit after making my order.  
 
First off, I should state that their customer service was actually quite good. I sent in a few emails to make changes to my PC configuration after I had already ordered, and I recieved prompt responses usually within an hour or two. When I did call in to cancel, I got right through, and had no issues cancelled even though the PC was already boxed to be shipped.  
 
Note that they did however, charge my credit card the $1200 despite me cancelled my order. It's fairly understandable since my PC was about to be shipped, but it was still a bit of an annoyance. I called back (got right rhough again), and my credit card was refunded the following week.  
 
Now, in terms of their warranty, I would never ever recommend anyone order from them soley because of it. Unless you live in CA and can pick your PC up at their shop, you're pretty much screwed if anything ever goes wrong with your PC. Get some peace of mind and order from somewhere with quality services, parts, & policies. With CyberPower, **YOU** have to pay shipping if your PC is DOA or faulty. So if your PC arrives and it doesn't work, be ready to shell out another $65 or so. Plus, when your PC is in their shop, it still eats up your 30-day return period instead of extending it as it should. Again - I really can't stress how horrible of a policy this is. That is really completely unheard of and new to me, because I've never once heard of a company that forces their customers to pay upwards of $60-$70 to ship a PC back that may have never worked in the first place. Any quality company will cover your shipping costs if something goes wrong while you're under warranty.  
 
Though their customer support was actually surprisingly helpful - based on my experience and based on experiences my friends have had, if you're looking for a QUALITY BUILD and a QUALITY WARRANTY, which you should be doing considering how much money you'll be spending, I really couldn't recommend CyberPower to anyone. Spend an exra $50-$100 and buy from a dealer who offers better services - CyberPower is cheap for a reason; they cut corners.

This review was modified by its author, Atranox, on 12/22/09 3:24 PM.

Received computer in October, on December 19 computer just stopped working. Susect it is the power supply. The computer will not start at all. I called the evening that it happened (they were still open per their recording) was put on hold several times and forgotten; left a voice mail with my name & phone number as well as the invoice # and what I suspected is the problem (a faulty power source). No call back on Saturday. Also sent an email on Saturday, no response as yet (today is Sunday). Checked the BBB in their area and similar complaints by other customers who stated they received defective products, nearly 500 complaints in all. Yet, despite these reports to the BBB, resellers rates them high...I based my purchase on your recommendation, which is obviously misinformed. If I don't hear from these people within two days, I am making a complaint to the Better Business Bureau as well. I will also contact Biz Rate and file a complaint there.

I was contacted by a Cyberpower agent shortly after I posted my comments about my problems with their computer. This is to their credit that they are now concerned about a problem THAT WAS NEVER REPAIRED DURING THE YEAR LONG WARRANTY PERIOD!!! The agent mentioned to me several times that the warranty was past and that he could not do much. I repeated back to him the details about the four times (not including the hours spent on the telephone with their techs trying to troubleshoot this problem for them) that I either replaced parts or sent the machine to them and STILL no solution over a period of that one year warranty! I will try to remain optimistic and see what they do about this before I form another opinion. The fact that they contacted me is reason for hope. I will keep all of you posted on the results.

This review was modified by its author, Arrowisle, on 12/16/09 3:09 PM.

Be careful about dealing with this company. I was unhappy about the way I was treated and complained on their forum - no profanity, only the facts. Their response was to remove my posting and block my IP address.

This review was modified by its author, Rocky57, on 12/30/09 12:10 PM.

OK - here goes... I got my computer on Friday around 2pm. Inspected box and signed off. Went inside and did a partial unpack - visual check - everything there and looked good. Flash forward to afternoon - I actually left it in the shipping box (but opened) for a few hours while I celebrated my anniversary (thanks sweetie for the great new computer!)...pulled out my new system and put it up on the island in the middle of the kitchen with good lighting - then I removed both sides of the storm sniper case...checked all alignments and seatings - made sure all components matched invoice - big thank you to CP for managing to give me the exact GPU I requested even though it was pot luck (Sapphire 5870)! The thumb screws were mostly tool free - one of the four holes is slightly misaligned and I needed a screwdriver - but the case is rock solid - and HUGE!. Took about an hour pulling out my old system and plugging everything in...then power up and...it is quiet, very cool (airflow), looks fantastic and once I got the drivers re-installed for the mobo network adapter (I overwrote them with Vista version while setting up) I am thoroughly impressed. performance is exceptional, and this will suit all my requirements for many years to come!  
 
Lets see - to sum up - all negative reviews I'd read aside I ended up with a polished finished product that was an exceptional value ($250.00 less than the next lowest reseller for same config) - leads me to give CP 5 stars on this killer rig!  
 
I was only briefly concerned about the inflatable foam packing pushing some of the components a bit hard in the case, but I think my system was handled with care by UPS, and the enhanced packing option was outstanding. I was so pleased with the double boxing and cushioning on all sides and between all the layers. My 2 year old loves playing in his new fort - with attached garage!!!  

This review was modified by its author, lawyeretal, on 11/4/09 12:51 AM.

Beware buyers, from all the reviews people have had good luck with the company, but me on the other hand have had nothing but problems, it has been over 2 mounths now cence i recieved my computer and had it working for less than a day. The company has not been very helpfull at all, they do not return phone calls, answer voice mesages. I had had the computer and the networking card did not work, then after 6 hours the powersupply had stopped working, 1 week later having to wait for the powersupply upon replacing it the motherboard was shot, after waiting for a reply to a number of emails i get the reply that they cant fix it because they dont have the motherboard to fix it. with no answer to when they will get one in. Just thoughtany potential buyers out there should know what could happen if you got a crap computer from them. And when youdecide that you want to just return the computer they give you the runaround for the month that you have the computer so that it is not within the month time limit to return the computer for your money back.

The computers are just what I would have hoped for. I really appreciate all the builder cd's and extra hardware. I am definitely going to recommend to all my clients and friends where they need to go. I have typically built mine own in the past, but for the business environment that is not very cost effective and CyberPower's pricing makes it a good value for the home user too.

This review was modified by its author, grsmonkey, on 10/26/09 11:38 AM.

Just made a purchase from cyberpower pc after searching on "liquid cooled pcs."  
 
Great experience. I made an order and needed to make changes. The sales person allowed me to cancel my original order without any problems in order to redo with the changes i wanted (ordered friday, canceled saturday, reordered saturday).  
 
I ordered "Rush" + 2 day shipping and it came Thursday, order completed Monday...super fast completion and shipping.  
 
The rig itself is just incredible for the price.  
Don't let the comic book style website fool you -- these are serious machines.  
 
First, with the liquid cooling it is fairly quiet (unlike my top of the line Dell which sounds like a 747 taking off). It is super fast. I got this pc for both gaming and work.  
 
The service was excellent and the rig both looks and performs amazing. Highly recommended. (Not to mention so much more an enjoyable experience than dealing with Dell.)