OK - here goes... I got my computer on Friday around 2pm. Inspected box and signed off. Went inside and did a partial unpack - visual check - everything there and looked good. Flash forward to afternoon - I actually left it in the shipping box (but opened) for a few hours while I celebrated my anniversary (thanks sweetie for the great new computer!)...pulled out my new system and put it up on the island in the middle of the kitchen with good lighting - then I removed both sides of the storm sniper case...checked all alignments and seatings - made sure all components matched invoice - big thank you to CP for managing to give me the exact GPU I requested even though it was pot luck (Sapphire 5870)! The thumb screws were mostly tool free - one of the four holes is slightly misaligned and I needed a screwdriver - but the case is rock solid - and HUGE!. Took about an hour pulling out my old system and plugging everything in...then power up and...it is quiet, very cool (airflow), looks fantastic and once I got the drivers re-installed for the mobo network adapter (I overwrote them with Vista version while setting up) I am thoroughly impressed. performance is exceptional, and this will suit all my requirements for many years to come!  
 
Lets see - to sum up - all negative reviews I'd read aside I ended up with a polished finished product that was an exceptional value ($250.00 less than the next lowest reseller for same config) - leads me to give CP 5 stars on this killer rig!  
 
I was only briefly concerned about the inflatable foam packing pushing some of the components a bit hard in the case, but I think my system was handled with care by UPS, and the enhanced packing option was outstanding. I was so pleased with the double boxing and cushioning on all sides and between all the layers. My 2 year old loves playing in his new fort - with attached garage!!!  

This review was modified by its author, lawyeretal, on 11/4/09 12:51 AM.

Beware buyers, from all the reviews people have had good luck with the company, but me on the other hand have had nothing but problems, it has been over 2 mounths now cence i recieved my computer and had it working for less than a day. The company has not been very helpfull at all, they do not return phone calls, answer voice mesages. I had had the computer and the networking card did not work, then after 6 hours the powersupply had stopped working, 1 week later having to wait for the powersupply upon replacing it the motherboard was shot, after waiting for a reply to a number of emails i get the reply that they cant fix it because they dont have the motherboard to fix it. with no answer to when they will get one in. Just thoughtany potential buyers out there should know what could happen if you got a crap computer from them. And when youdecide that you want to just return the computer they give you the runaround for the month that you have the computer so that it is not within the month time limit to return the computer for your money back.

The computers are just what I would have hoped for. I really appreciate all the builder cd's and extra hardware. I am definitely going to recommend to all my clients and friends where they need to go. I have typically built mine own in the past, but for the business environment that is not very cost effective and CyberPower's pricing makes it a good value for the home user too.

This review was modified by its author, grsmonkey, on 10/26/09 11:38 AM.

Just made a purchase from cyberpower pc after searching on "liquid cooled pcs."  
 
Great experience. I made an order and needed to make changes. The sales person allowed me to cancel my original order without any problems in order to redo with the changes i wanted (ordered friday, canceled saturday, reordered saturday).  
 
I ordered "Rush" + 2 day shipping and it came Thursday, order completed Monday...super fast completion and shipping.  
 
The rig itself is just incredible for the price.  
Don't let the comic book style website fool you -- these are serious machines.  
 
First, with the liquid cooling it is fairly quiet (unlike my top of the line Dell which sounds like a 747 taking off). It is super fast. I got this pc for both gaming and work.  
 
The service was excellent and the rig both looks and performs amazing. Highly recommended. (Not to mention so much more an enjoyable experience than dealing with Dell.)

This is my third machine from CyberPower. I'm a graphic designer and 3d animator. My work demands a lot from my machines. I always do a lot of comparative shopping and research prior to buying. Three times in a row, over the past 4 years, CyberPower has been my choice. Their online configurators make it easy to get the rig I need, at the lowest price point. I've never had an issue with any of their builds. Very satisfied.

I placed the order online and was informed when the pc would ship out. When I checked on the actual date, it came and went. I called in and they told me they were experiencing high volume so it would be shipped a week later -- I said fine and gave them the benefit of the doubt.  
 
I looked over my invoice and noticed I had inadvertedly ordered a wireless adapter card so I called in to cancel it. The Rep said he cancelled it and my invoice would be credited.Fine  
 
When I finally received the machine, it was packaged ok. I noticed the wireless adapter card was not removed and my invoice was not adjusted for the credit. Excited, I ran the machine and experienced my first crash within 2 hours of starting it. I had no idea what could have caused it, only to notice that after 30-45 minutes of using it, it would inevitably crash on me. I'd leave it and come back to it then work another 30-45 minutes before it would crash again.  
I completely blamed Windows Vista for the problems and this went on far too long, much longer than I'm willing to admit. Again, all the while blaming Windows Vista.  
 
Months later of experiencing this, I decided to install the motherboard utilities to monitor system temperatures. I started noticing unusually high temperatures for the video card and the system. I also noticed a pattern of crashes when the system temperatures reached over 52 degrees celsius.  
 
I opened up the machine with a flashlight and was almost burned when I accidentally touched the video card. It was extremely hot!!  
Looking over the temperatures, the GPU temperatures when running in the 90's. I didn't think this was normal.  
 
I called Cyberpower's 24 x 7 pc support late on a Sunday. I basically waited for an hour before being forced to leave a voice mail for them. I waited and waited for a callback. I did not receive a call from them until that Tuesday. The Rep called and I explained the situation, he indicated that the video card runs hot but offered no explanations about the system crashes.  
 
After becoming frustrated with more and more crashes, I opened up the case and noticed the case fans were blowing in very little cool air. I decided to reverse them in order to cool down the system. During the process of working on the fans, the CPU liquid cooler started leaking all over the place! I wiped everything up and thougth my machine was on its way to pc heaven.  
 
I purchased an after market cpu cooler and after drying all the parts and taking the motherboard out, decided to give it a shot and see if the machine still worked --- it did!  
 
With all the changes to the system (pulling out all the wires), I decided to re-install Windows Vista. The install crashed halfway, an apparent result of overheating. The install finally worked after allowing the machine to cool down.  
 
I had originally paid An extra $100 for premium memory. When I opened the case, I noticed the memory was regular Kingston memory. I emailed the support group about why I paid extra money for run of the mill RAM and to return my money or provide me with premium brand memory-- no one ever responded.  
 
I emailed them explaining all my issues and asking for a refund since I was within the 1 year warranty period. Once again, no one bothered following up with me via phone or email. I knew then I was not dealing with a company that was interested in working with me and making me a happy customer.  
 
I went ahead and purchased additional case fans to lower the internal temperatures in the case, bought a new video card and finally one year later, my system is stable.  
 
I am extremely disappointed with the lack of response from Cyberpower and their 24 by 7 support is a hysterical joke. Returning urgent customer calls 2 days later is absolutely preposterous. Passing off regular Kingston memory as premium is not what I was expecting. Not responding or reaching out to a customer who had a horrible experience with the product is completely irresponsible.  
 
I would never, ever do business with them or take their phone calls or advertisements seriously.  
 
STEER CLEAR FROM THIS COMPANY --- I HAVE NEVER DEALT WITH A COMPANY THAT CARED SO LITTLE FOR THEIR CUSTOMERS. THROUGHOUT MY ORDEAL NO EVER EVER BOTHERED WORKING WITH ME UNTIL THIS WAS RESOLVED.  
 
UPDATE - 10/1/09 This is a reply to the Cyberpower response.  
 
Yes you correctly stated that the memory I ordered was "Corsair or Major Brand". As I stated in my initial email to you, Kingston is a known brand but I would argue, few would call it a 'premium' brand. In my opinion, this is deceptive to say the least. But don't worry, only a reputable company would agree with that statement.  
 
Secondly, you state that your records indicate that I reached you in August 2009 nearly a year after the computer was purchased. Yes, for the record this date indicates when I finally got a hold of you. If only your customer service system would indicate the countless times I *tried* to get a hold of you and hung up or left a voice mail or sent an email but got no response, it would document how long I tried to contact someone there unsuccessfully to get my money back.  
 
Finally, I was able to resolve all the issues caused by the computer you built and sold me for over $1500. Not without a lot of wasted hours, money for fans, CPU heatsink and new video card. So if there is a lesson to be learned, is this cost me a lot more than if I had built the whole thing myself. Having built several computers in the past, I thought it would make sense to not deal with it but was I ever wrong.  
 
Cyberpowerpc -- you cannot solve any issues with my computer so don't offer to help me with any others in the next 2 years of so-called warranty. You cannot even manage to hire people to answer your phones to provide that help.  
 
Rest assured I will NEVER, EVER do business with you in my lifetime. When anyone should ask me who them can buy a pc from, you better believe I will steer anyone away from you. I wish the good folks at PCWORLD magazine would find out what type of company you are and stop taking your advertisement. Good riddance!

This review was modified by its author, jwa8, on 9/30/09 11:38 AM.

I'll start of saying the computers I ordered seem to work ok.  
 
The lack of service at this company is unbelievable.  
 
I bought two gaming PCs. Both were to come with a certificate for a free copy of Windows 7 in their boxes as stated on their own website here.  
 
http://www.cyberpowerpc.com/LandingPages/win7/  
 
I did not get the certificates. When I emailed an inquiry asking them to send them. I got a phone call back and was told it wasn't happening. Then they tried to bait and switch me into paying an extra $29 for EACH MACHINE and then they would send me a form to get it rebated back in 10-14 weeks. This would allow me to get the two copies of Windows 7 for less than normal but still not free. Well this is just plane old simple bait and switch fraud. I'm fighting to just return the entire order including shipping now. I don't deal with places like that. I intend to make sure everyone knows about their behavior.  
 
***********  
 
In regards to comments from seller.... I did not modify the configuration of these PCs. I bought them with their standard configuration. Therefore there was nothing presented to me that I had to "click on" to get the "free" software.  
 
The offer made by the company was also not as described below. The offer I was given was not for certificates for FREE copies of Windows 7 but for $29 off the cost of Windows 7. So I pay 29 to get this certificate, I get that 29 back and now I have a coupon for $29 off a $100 item so I still pay $71 for the product I get for free.  
 
**************  
 
Update 9/16/09. Spoke w/ Danny. He seems to be resolving the issue. I Will update again when I receive some items in the mail in a few days.  
 
*************  
 
Update 9/21. Issue is resolved. They took care of the problem.

This review was modified by its author, Brisco811, on 9/21/09 8:28 PM.

Computer arrived with defective video card. RMA was actually given quite quickly....when I could finally reach customer service. Call customer service early in the day between about 8:30-noon PST is your best bet, any later and they wont answer. New video card arrived and it worked nicely...system stopped POSTing a day later.  
 
Opted for full refund since I live on the east coast and did not want to send the computer back for multiple repairs (it seems somewhat standard for returns for repair to return to the customer still needing repairs/diag). 
 
My refund RMA was given after pulling teeth and waiting on hold on the phone for more hours than i can count. Once refund RMA package was delivered to them refund was posted late and I was given disinformation regarding the process several times. Also they will ask you to e-mail them at a specific e-mail address to request RMA statuses, dont bother I e-mailed this address several times and did not get a response until i bitched on their forums (just call their tech support around 8:30-9AM PST and ask for your RMA status). 
 
Best way to get tech support or any response for that matter is to barrage their customer support section on their forums & PM the board moderators (customer support for this company is non-existant). 
 
I will also say the RAM that came in my machine was some no-name company that would not show up on a google search. READ THEIR WARRANTY "like new" means refurbished crap if your computer does not work out of the box get an immediate refund or they will send you some one elses refurbished crap.

WHAT A BUNCH OF LIARS AND CHEATS. I paid $1600 for a custom laptop with what was offered as the upgraded videocard. The laptop worked great for about 7 months, then the vid card started laggin in 3D mode. After researching we found there was a known defect in the card which fit our exact description. We contacted CP who were only too happy to help. We paid $50 to 2nd day ship the laptop to them, they received it June 24th, 2009. As of today they STILL have it, 10 WEEKS LATER!! As per my lawyer every call was documented, and the CA Attny General office and BBB is being contacted for fraud. The story starts:  
6/24 Irwin called and left a message that the laptop is dinged in the corner, so they arent honoring our warrenty. We called back and after being on hold 40 min spoke to Ben. I said thats bull, the vid card is the problem. Ben said basically too bad,its CP policy. I told him to ship it back as Best Buy would fix it for $50 and the cost of the card, overnight.  
Approx 7/1 after 45 minutes on hold, I got Ben to find out where my laptop was as it didnt arrive. He said he wasnt sure why, but it was still there and someone wanted to speak to me. Apparently for $250 CP would put on new panels and ship the laptop to the manufacturer, thus they wouldnt see the ding and honor the warrenty. It sounded seedy, but we agreed and our cc was charged for the panels. I was told it would take 3-4 weeks to get it back from the manufacturer.  
7/17 after numerous calls to Ben, ex 160 and leaving messages on Tammys line we finally got a blatantly generic email saying the laptop was in the process of being assembled by the manufacturer.  
On 8/6 after a 50 minute hold time I spoke to Ismir to find out where the laptop was, he was going to check and call me back, he never did. 8/10, 45 min on hold, I spoke to Lap who put me on hold to contact the manufacturer, he told me the vid card was replaced, and the manufacturer was waiting for the panels, which are on backorder...WHAT? CP was supposed to put them on before sending them, that was the point of paying $250 for them! and HOW does a manufacturer have them on b/o for a month? they MAKE the laptops there.  
8/24 left a message on Ben's ext 160, no one called back, incidently, the name associated with Ben's extension said it was Irwin...They giving out coworkers extensions to not deal with clients??  
8/25 after 40 minutes on hold, spoke to John, he put me on hold to check where the laptop is, he came back and told me CP now had the panels, and the supervisor would call the manufacturer to have the laptop sent right over, it will be there Thurs or Fri. What?? why does CP have the panels that the manufacturer was waiting for for a month??? WTF is going on over there? Do you see the runaround yet people?  
8/27, only waited 20 minutes on hold and spoke to David, he now says the manufacturer installed the panels (how if they are at CP?) and the laptop would be back at CP on Tuesday.  
9/1 30 minutes on hold, got John, I was told CP has the laptop and they are changing out the panels...WHAT!!!!! Give me a break! Again the story changes. He told me that he would speak to Steve, the "boss" over the tech, to see about getting this laptop expedited to me tomorrow as it has now been 10 WEEKS! but he cant today as they are still putting it back together?  
9/2 after 35 minutes on hold I spoke to JR, he said in no uncertain terms that CP would not pay to expedite the shipping. period. end of story, HOW RIDICULOUS! to be told 3-4 weeks and now have almost 3 months wait...over panels that NO ONE seems to be able to tell the truth over.  
 
NEVER NEVER NEVER NEVER deal with these crooks unless you have no real need for your computer and endless free time to wait for them to pick up the phone. They lie, they change their stories, they are crooks. JR cant even tell me that my laptop WILL in fact ship tomorrow. WHY NOT??? I find their customer service waiting time criminal. The fact that you cant get a straight answer ridiculous, and the fact that they had an opportunity to try to do the right thing by expediting shipping back to us, so we dont have to wait yet another week, yet refused simply the worst customer service I have ever even encountered. You cant make this sh*t up people. Cyperpower is every bit as bad as everyone says. Dont be swayed by their canned responses either. There is simply no excuse for them to have a laptop for 2 1/2 months...NONE  
 
In response to the CP post, You have GOT to be kidding!!! 11 weeks People!!! that is a week short of 3 months, 1/4 of a year....how ANYONE can think this is acceptable is beyond comprehension. Cyberpower wouldnt even expedite the shipping, no instead my laptop is on a slow truck across the country. THANKS for NOTHING CP. Their Bullsh*t story of the panels doesnt fly either. EVERY time I called I got a different story about them, first I had to pay $250 for them to even be able to send my laptop TO the manufacturer, then find out they already sent it to the manufacturer, and they are waiting for the part...wait...doesnt a manufacturer actually, you know .. MANUFACTURE ??? how they didnt have this part is beyond me... for over a month. then suddenly CP had the panels, that were shipped FROM the manufacturer... do you see where I am going with this?? Nothing but spin doctors and lies. I have had enough..next time I will just buy a Dell and get actual customer service! CP Sucks  

This review was modified by its author, fedupnfurious, on 9/6/09 9:44 PM.

BUYER BEWARE! That says it all. When considering a computer I reviewed forums and BBB to see if Cyberpower, Inc was a reputable company. I saw that they had mixed reviews and thought, well...those bad ones were just unlucky - what are the chances that I'll have problems? Ha! Pretty good actually. When I received my computer, it didn't work. Wouldn't even turn on. Tech support, although polite, did not help - and that's after the 30-60min wait to talk to someone. NOT ONE of my emails were replied to. I called and asked for a RMA for a full refund. They tried to talk me into sending it back for repair. They offered to pay for shipping for repair but not for sending it back for a refund. But, if I got my computer back from repair and it still didn't' work it would surpass the 30-day return policy and they'd not only stick me with shipping but also a 15% "restocking fee." So...I sent it back for a refund. They have told me they will not refund my shipping - that adds up to over $100 for THEIR mistake. How do they expect repeat business or new business with this kind of customer treatment? BUYER BEWARE!  
 
UPDATE: After 2 1/2 weeks just got my refund posted to my account. And just for the record, it was not JUST that nothing showed up on my monitor. NOTHING WORKED! It didn't even POST.

This review was modified by its author, jlilly19, on 9/7/09 9:55 AM.

I just received my new desktop from Cyberpower and so far it's working fine. It was a little slow being shipped, but only by one business day. And when I plugged it in the DVD drive wasn't working at first, but that was easily remedied by opening the case and plugging the cable back in.  
 
Those minor issues are the only reason I don't give it a perfect review. Otherwise it is meeting all expectations and is everything is as ordered. I was a bit nervous after reading their support forums but so far, so good and I would recommend Cyberpower to others, and will definitely consider using the company again myself.

Ordered on the 8th, later decided to change the gpu and the power supply. Danny Hua was very cooperative, even called me back regarding a free upgrade on the GPU.  
 
however, after that there had been no communication since. The website order status was NEVER updated. I called on the 20th wondering if I could add a blue ray player and Danny told me that it would delay the shipment by atleast a week. So I decided not to add. I asked him when the pc would be shipped and he said "around the 23rd"... the next day i called to check on the status and the person on the other side said that the order has already been shipped..... !!!!! I had to ask him for an email notification with the tracking info... then he sent it to me..  
 
Even though the PC was shipped two days early, the lack of update on the order status was really frustrating specially because of the long wait. And all the negative reputation was not helping either..  
 
 
So, in a fairly short time, (4 days) I got my pc. I tried to install the operating system and guess what... It crashed.  
 
Finally on the third try I did manage to install the OS, and then during the updates.... It crashed.. AGAIN..  
 
did a mem check and everything and could not find any issues.. however, the windows exlporer did crash one more time.. last night I was playing Dawn of War soulstorm and it crashed and finally today while playing Total War, the system crashed totally and would not reboot. It was not even letting me reinstall the operating system.. kept getting the blue screen of death..  
 
After a whole day of messing with it, seems like one of the RAM was bad.. well, atleast one RAM is bad.. took that one out, and it has been 30 minutes since then.. no crash yet.  
 
Have not contacted the customer service yet, from the reputation of them I was not sure if it was worth the hassle... Don't even know if I even want to ship the damn thing across the country in my cost and get another "new or equivalent to new" 20 dollar part.. ordered a pair of corsairs from newegg already anyways..  
 
 
If you can build a pc.. do it yourself.. if you know a local store, pay them the extra 200 bucks to make sure that you actually get NEW parts and get what you think that you would be getting (nothing 'equivalent').. as well as the convenience of taking the pc over to the store if needed.. I think I was lucky just to have the dvd rom switched and a bad ram..  
 
I for am not sure if I would ever buy a pc online again.. But I do hope that the rest of the system works..  
 
 
 
EDIT : I was probably a bit too harsh on the review. I was kind of upset that the system had a faulty ram right out of the box. However I do understand that it can happen, and I did get a call from cyberpower. I have not called back yet because I was not sure what I really want to do about the bad RAM. The rest of the system has been up and running smoothly so far since then, and I would like to mention that when the pc came, it was packed very well and wired well.. (I did not pay extra for either).. I should have mentioned this before but because of the frustration I totally forgot to mention..  
 
 
and despite my review I would like to remind the reader to check dell and best buy's ratings here as well.. compared to them cyberpower has a quite decent rating...

This review was modified by its author, david2009, on 7/31/09 4:01 PM.

I made a horrible decision choosing cyberpower over other high end computer manufactures. When it arrived the neon lights did not work, I thought to myself oh well. Then to weeks later the machine would not turn on. I sent it to them, thinking okay, it will only be this once. When they sent it back, it worked fine for another two weeks but then would not turn on again. So I send it back to Cyberpower, and ask for a refund, but apparently the 30 day money back gurantee was not restored when i sent it back for repairs. Anyways when i got it back it worked for another two weeks, then all of a sudden it stopped working again. I finally realized how to turn it on even when is broke. (by pressing the on button twice, then holding it down). My experience with Cyberpower was horrible, especially considering i spent 3000 dollars on it. My friend also purchased from Cyberpower, and they had to give him a whole new computer because it broke. Do not make the mistake i did, DONT GO WITH CYBERPOWER.

When someone places an order, be it in a brick and mortar store or online, and has a problem, they are more likely to write a letter of complaint. On the other hand, if they are happy with their purchase they tend to be too busy with their new item to bother writing. Allow me to skew that "law"...  
 
I ordered a new PC from Cyberpower at the end of May; I received it on June 11. I enjoyed the activity of customizing it just how I wanted it, from motherboard and CPU right down to the color of my case. So far, it's exactly as advertised. The computer worked right out of the box without a hiccup. I had a question about my CPU speed, sent an email to Cyberpower on a Saturday and received an answer from them on Monday. Now, six weeks later, my new computer looks good, works well, and stays cool.  
 
Cyberpower's website is easy to use (maybe with TOO much information), and it can be quite a bit of fun configuring a new computer, tweaking it, and trying different options. But placing an order online is a bit of a crap shoot: you never know if it's going to be a lemon or not. In the past 17 years I have ordered five computers online, including my Cyberpower unit. My WORST experience was ordering from a local brick and mortar computer store who specialized in computers; but the only thing they succeeded at was in a) building me a piece of junk, and b) blaming me for EVERYTHING that went wrong with it, including a cracked motherboard and bad memory module. So far, my Cyberpower experience has been exemplary, and I WILL be buying from them again.  
 
Don't be swayed by negative reviews. After all, those who don't like an item are FAR more likely to complain about it until the cows come home...

Worst company in the history of USA. DO NOT BUY FROM THEM.