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Store Rating and Reviews CyberPower / cyberpowerpc.com / cyberpowersystem.com

Homepage: http://www.cyberpowerinc.com Shop Now at CyberPower / cyberpowerpc.com / cyberpowersystem.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 8.18 / 10
Six-Month Reviews: 176
Lifetime Reviews: 2539

   


Lifetime Rating: 7.61 / 10
All Stores Avg.: 8.15
7.51 Pricing of Products and Services
7.87 Likelihood of Future Purchases
7.60 Shipping and Packaging
7.52 Customer Service
4.61 Return or Replacement
Show Reviews Read all 2,539 reviews below.
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COD
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UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
5175 Commerce Dr.  
Baldwin Park,Ca.
customer support email:
Techsupport@cyberpowerpc.com
phone:
626-813-7730
customer support:
888-900-5180
business hours (est):
24 HR Tech Support  
Sales Hours: Monday - Friday: 8:30 A.M. - 6:00 P.M. PST. Saturday: 9:30 A.M. - 3

FAX: 626-813-3810


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 CyberPower / cyberpowerpc.com / cyberpowersystem.com Customer Reviews
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Reviews 1 - 15 of 2398
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Very Satisfied
Reviewer: monktheking
Click Here to See the Profile for monktheking

11/4/09 10:21 AM
This is my 2nd PC from CyberPower and my experience so far has been satisfying. The machine itself runs fairly well - though i had to attach a case fan that was left un-attached. I feel like the quality control testing could be improved as i had some minor buggy issues upon first using my machine (outdated display driver, and nvdll error messages that were ultimately resolved). Their support techs are smart and helpful but it's tough getting in touch with them. If you are impatient (like i tend to be when i need help) you might find this annoying. Overall i would recommend CyberPowerPC to anyone looking for a powerful gaming/video rig. The prices are great, the products are solid and they do try to help you as much as they can. I doubt i will go anywhere else for my future purchases.

Very Satisfied
Reviewer: blabath
Click Here to See the Profile for blabath

11/2/09 9:52 AM
We custom ordered what we were hoping to be the best gaming computer we could buy for the money and were extremely pleased with what we got. We did not order it rush, as to allow the proper care to go into building our system. The unit arrived intact and well packed and worked perfectly right out of the box. My son has not found a game yet that it will not play. Thanks to the folks at Cyber Power for building a great unit at a great price.

This review was modified by its author, blabath, on 11/2/09 9:54 AM.

Very Satisfied
Reviewer: lawyeretal
Click Here to See the Profile for lawyeretal

11/1/09 11:35 PM
OK - here goes... I got my computer on Friday around 2pm. Inspected box and signed off. Went inside and did a partial unpack - visual check - everything there and looked good. Flash forward to afternoon - I actually left it in the shipping box (but opened) for a few hours while I celebrated my anniversary (thanks sweetie for the great new computer!)...pulled out my new system and put it up on the island in the middle of the kitchen with good lighting - then I removed both sides of the storm sniper case...checked all alignments and seatings - made sure all components matched invoice - big thank you to CP for managing to give me the exact GPU I requested even though it was pot luck (Sapphire 5870)! The thumb screws were mostly tool free - one of the four holes is slightly misaligned and I needed a screwdriver - but the case is rock solid - and HUGE!. Took about an hour pulling out my old system and plugging everything in...then power up and...it is quiet, very cool (airflow), looks fantastic and once I got the drivers re-installed for the mobo network adapter (I overwrote them with Vista version while setting up) I am thoroughly impressed. performance is exceptional, and this will suit all my requirements for many years to come!  
 
Lets see - to sum up - all negative reviews I'd read aside I ended up with a polished finished product that was an exceptional value ($250.00 less than the next lowest reseller for same config) - leads me to give CP 5 stars on this killer rig!  
 
I was only briefly concerned about the inflatable foam packing pushing some of the components a bit hard in the case, but I think my system was handled with care by UPS, and the enhanced packing option was outstanding. I was so pleased with the double boxing and cushioning on all sides and between all the layers. My 2 year old loves playing in his new fort - with attached garage!!!  

This review was modified by its author, lawyeretal, on 11/4/09 12:51 AM.

Very Satisfied
Reviewer: cgcg97
Click Here to See the Profile for cgcg97

10/30/09 8:22 AM
Product was built to spec and shipped exactly as advertised. Packaging was very professional and system was in perfect working order. No loose wires. I would recommend CyberPower for its quality of products and price.

Reseller Reply    
Posted by
10/30/09 11:50 AM
Thank you for sharing and posting your experiences for others to see. Please let us know if there ever is an issue with your computer, that you would like to have addressed.

CyberPower / cyberpowerpc.com / cyberpowersystem.com
Cyberpower_PC

Very Satisfied
Reviewer: tsittig
Click Here to See the Profile for tsittig

10/27/09 9:37 AM
Excellent choices for components allows you to order exactly what you want. Dell, HP, Xi, offer too few options. I was able to order a dual core machine that is easily upgradeable to a quad core when Autodesk jumps on that bandwagon. Same system from either of the noted companies would have $800-$1,000 more. Except for a glitch in the ordering process that delayed shipping a couple of days everything went smoothly. Computer is well built and works exactly as expected. As this is used in the office a few more "blander" case design choices would be nice. Quality computer and great service. I would highly recommend to others.

Reseller Reply    
Posted by
10/28/09 2:32 PM
Thank you, and everyone else, for posting your reviews to share with others. We do our best to build you the best quality computer for the best quality price. Should there be any issues with any of the computers that we sell, we enourage the customer to contact us to speak with a technician to receive support on how to get them resolved.

CyberPower / cyberpowerpc.com / cyberpowersystem.com
Cyberpower_PC

Very Satisfied
Reviewer: grsmonkey
Click Here to See the Profile for grsmonkey

10/26/09 11:32 AM
The computers are just what I would have hoped for. I really appreciate all the builder cd's and extra hardware. I am definitely going to recommend to all my clients and friends where they need to go. I have typically built mine own in the past, but for the business environment that is not very cost effective and CyberPower's pricing makes it a good value for the home user too.

This review was modified by its author, grsmonkey, on 10/26/09 11:38 AM.

Very Satisfied
Reviewer: thedoctor87
Click Here to See the Profile for thedoctor87

10/25/09 10:57 PM
i ordered this computer on the 16th of October and it is set to arrive here tomorrow (26th). i had ordered them because they were a few hundred cheaper for the gaming rig that i wanted. after i ordered it i began searching the company and found lots of bad reviews and horror stories about how bad they are. well the computer gets here tomorrow and i will find out for myself how great of a company they are. i will be posting an updated to say how the computer runs,and how it had arrived.  
 
update:computer arrived today at 10:30 in the morning. i found everything to be exactly what i had ordered. this thing is a gaming beast! plays crysis to the max. absolutely love the computer. they included all manuals and driver discs for my motherboard and video card. as of now i am a satisfied customer, and would plan on doing business for any of my gaming needs!! will update if machine fails anytime soon

This review was modified by its author, thedoctor87, on 10/26/09 2:25 PM.

Very Satisfied
Reviewer: yleeone
Click Here to See the Profile for yleeone

10/23/09 9:37 PM
System purchased: CyberPower Gamer Infinity 8800 Pro SE.  
I'm pleased as punch!!! Everything works great! I would buy again and I'm telling all my friends that Cyberpower kicks butt. This computer screams, its an Intel 975 3.33 Mhz overclocked to 4.0 it is stable as a rock and runs 24/7 with no problems at all, the water cooled CPU runs cool as a cucumber and the looks of the CoolMaster  
Storm Case are as wicked as it gets, Black on Black with a dim red glow from the internal case fans along with the NZXT Time,Temp and Fan controller set it all off. It looks like it came out of a Military command and Control Center. 10 out of 10 I'm loving it.

Very Satisfied
Reviewer: maximusone
User Rating: 
Click Here to See the Profile for maximusone

10/16/09 4:46 PM
Just made a purchase from cyberpower pc after searching on "liquid cooled pcs."  
 
Great experience. I made an order and needed to make changes. The sales person allowed me to cancel my original order without any problems in order to redo with the changes i wanted (ordered friday, canceled saturday, reordered saturday).  
 
I ordered "Rush" + 2 day shipping and it came Thursday, order completed Monday...super fast completion and shipping.  
 
The rig itself is just incredible for the price.  
Don't let the comic book style website fool you -- these are serious machines.  
 
First, with the liquid cooling it is fairly quiet (unlike my top of the line Dell which sounds like a 747 taking off). It is super fast. I got this pc for both gaming and work.  
 
The service was excellent and the rig both looks and performs amazing. Highly recommended. (Not to mention so much more an enjoyable experience than dealing with Dell.)

Very Satisfied
Reviewer: chiphop
Click Here to See the Profile for chiphop

10/16/09 6:52 AM
This is my third machine from CyberPower. I'm a graphic designer and 3d animator. My work demands a lot from my machines. I always do a lot of comparative shopping and research prior to buying. Three times in a row, over the past 4 years, CyberPower has been my choice. Their online configurators make it easy to get the rig I need, at the lowest price point. I've never had an issue with any of their builds. Very satisfied.

Very Satisfied
Reviewer: Ashaniel
Click Here to See the Profile for Ashaniel

10/15/09 7:29 PM
I have been using Cyberpower PC for years now as the combination of a well designed website, a fair selection of parts and competitive prices have proven to be hard to beat. My system arrived on time and in perfect working condition aside from a cable binding tie that was protruding from the front of the case by the side of the card reader. This was easily dealt with a pair of scissors. The system is stable and I have had no issues since it has arrived. I am a very satisfied customer.

Very Satisfied
Reviewer: KitsuneKouta
Click Here to See the Profile for KitsuneKouta

10/14/09 9:52 PM
The computer arrived when it was supposed to, and I had no problem with back orders I've heard about from other customers. The PC works great, and looks awesome too. It is almost completely silent, and runs incredibly fast. My last computer was no comparison. I will definitely buy from CyberPower the next time I get a PC, which will probably be a while considering how good this one is.

Very Satisfied
Reviewer: Kirious
Click Here to See the Profile for Kirious

10/14/09 9:39 PM
Outperforms some brand pcs out there that sell for more than $700. Works great for and at affordable price for students.

Very Satisfied
Reviewer: Dnice046
Click Here to See the Profile for Dnice046

10/14/09 7:52 PM
Great Laptop very fast large storage I got more for my money cyberpower is the way to go. Second purchase I have a work station from cyberpower great computer.

Very Satisfied
Reviewer: Major251
Click Here to See the Profile for Major251

10/14/09 9:36 AM
I have no complaints, I found the computer I wanted at a great price, it arrived before the expected date and worked perfectly right out of the box. I had a question about a possible build before purchasing, and their phone associate was very helpful. This is my second time ordering from CyberPower PC. The first time was also a wonderful experience. In fact, my previous purchase arrived a full week before the expected arrival date, and it was during the holiday season!

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