This is my first time ever to leave a negative feedback. I ordered a custom PC from CyberPower. It arrived defective (never worked). I followed phone support and disconnect-reconnect memory, video card, etc. It still gave no response. No video coming out, no hard drive response, and the disc drive no response either. Cyberpower claims they burn-in every PC, but my PC only finished assembly, QC and shipping in one day (I check order status frequently). I seriously doubt every PC was checked. Then I found the fine line CyberPower uses "new or equivalent to new part". If you do not mind using half-new product, cyberpower is fine. I do mind, so I decided to return the PC. The worst part is that CyberPower refused to reimburse the shipping charge. Come on, I returned not because I changed my mind. I paid $734.35 for a new functioning PC, not a defective product that requires warranty right away. Basiclly, I had to pay $50 to return the defective new product. I am electronic fan and do a lot of online shopping, CyberPower is the worst online store I had experience with.  
Now I understand why there are so many polarized ratings about about CyberPower. If some are lucky and did not encounter the problem, the price is very good.

Beware buyers, from all the reviews people have had good luck with the company, but me on the other hand have had nothing but problems, it has been over 2 mounths now cence i recieved my computer and had it working for less than a day. The company has not been very helpfull at all, they do not return phone calls, answer voice mesages. I had had the computer and the networking card did not work, then after 6 hours the powersupply had stopped working, 1 week later having to wait for the powersupply upon replacing it the motherboard was shot, after waiting for a reply to a number of emails i get the reply that they cant fix it because they dont have the motherboard to fix it. with no answer to when they will get one in. Just thoughtany potential buyers out there should know what could happen if you got a crap computer from them. And when youdecide that you want to just return the computer they give you the runaround for the month that you have the computer so that it is not within the month time limit to return the computer for your money back.

I am a university professor and ordered from here from my lab. This is not a reputable company and I now realize that saving a few percent on the purchase price is not worthwhile. I don't usually write reviews, but I think it's prudent to caution people about this company. My computer was received with a broken cooling unit. I paid to have a rush build and rush delivery on the system--2 separate charges. They refused any compensation for the rush charges that I paid for, yet I had to wait weeks to use the computer out of no fault of my own. Secondly, they never mailed a component that I ordered. After finally getting through (the company rarely answers the phone during business hours) I was told it was on back order and I should have it next week. That was probably 6 weeks ago. I haven't heard anything from them since.  
 
With this company, you save a little, but if anything goes wrong, you pay a lot. Buyer beware.

This review was modified by its author, savana, on 10/8/09 11:28 AM.

This is by far the worst computer that I have ever purchased!!!Two hours after getting it from UPS it's starts crashing repeatedly..Tomorrow I will call customer support and DEMAND a REFUND!

This review was modified by its author, Rod B Flow, on 10/6/09 7:43 PM.

The worse computer I have ever used. These guys suck. For you to have to pay shipping on a defective product is bullshit and bad business practice. I spent over 2,000 dollars on a machine that’s pretty much worthless. Their customer service is nonexistent. There’s no one there to answer the phone and when you are connected you have to wait on hold for two hours. I ended up taking the computer to Best Buy to have the Geek Squad look at it and they said the motherboard was incompatible with some of my hardware. These guys absolutely do not know how to build computers. The only choice I’m left with now is to strip it apart and sell the components on eBay to recover some of my tremendous loss. STAY AWAY FROM Cyberpower!!!!!! You will get burned. I think these dudes are just a bunch of eight graders working in their mom’s garage. (Go with HP or Dell great costumer support.)Or if you have the cash Mac.  
By the way I’m a radio DJ in a top 20 market and I try to slam these guys on the air any chance I get..They are a joke.  

I placed the order online and was informed when the pc would ship out. When I checked on the actual date, it came and went. I called in and they told me they were experiencing high volume so it would be shipped a week later -- I said fine and gave them the benefit of the doubt.  
 
I looked over my invoice and noticed I had inadvertedly ordered a wireless adapter card so I called in to cancel it. The Rep said he cancelled it and my invoice would be credited.Fine  
 
When I finally received the machine, it was packaged ok. I noticed the wireless adapter card was not removed and my invoice was not adjusted for the credit. Excited, I ran the machine and experienced my first crash within 2 hours of starting it. I had no idea what could have caused it, only to notice that after 30-45 minutes of using it, it would inevitably crash on me. I'd leave it and come back to it then work another 30-45 minutes before it would crash again.  
I completely blamed Windows Vista for the problems and this went on far too long, much longer than I'm willing to admit. Again, all the while blaming Windows Vista.  
 
Months later of experiencing this, I decided to install the motherboard utilities to monitor system temperatures. I started noticing unusually high temperatures for the video card and the system. I also noticed a pattern of crashes when the system temperatures reached over 52 degrees celsius.  
 
I opened up the machine with a flashlight and was almost burned when I accidentally touched the video card. It was extremely hot!!  
Looking over the temperatures, the GPU temperatures when running in the 90's. I didn't think this was normal.  
 
I called Cyberpower's 24 x 7 pc support late on a Sunday. I basically waited for an hour before being forced to leave a voice mail for them. I waited and waited for a callback. I did not receive a call from them until that Tuesday. The Rep called and I explained the situation, he indicated that the video card runs hot but offered no explanations about the system crashes.  
 
After becoming frustrated with more and more crashes, I opened up the case and noticed the case fans were blowing in very little cool air. I decided to reverse them in order to cool down the system. During the process of working on the fans, the CPU liquid cooler started leaking all over the place! I wiped everything up and thougth my machine was on its way to pc heaven.  
 
I purchased an after market cpu cooler and after drying all the parts and taking the motherboard out, decided to give it a shot and see if the machine still worked --- it did!  
 
With all the changes to the system (pulling out all the wires), I decided to re-install Windows Vista. The install crashed halfway, an apparent result of overheating. The install finally worked after allowing the machine to cool down.  
 
I had originally paid An extra $100 for premium memory. When I opened the case, I noticed the memory was regular Kingston memory. I emailed the support group about why I paid extra money for run of the mill RAM and to return my money or provide me with premium brand memory-- no one ever responded.  
 
I emailed them explaining all my issues and asking for a refund since I was within the 1 year warranty period. Once again, no one bothered following up with me via phone or email. I knew then I was not dealing with a company that was interested in working with me and making me a happy customer.  
 
I went ahead and purchased additional case fans to lower the internal temperatures in the case, bought a new video card and finally one year later, my system is stable.  
 
I am extremely disappointed with the lack of response from Cyberpower and their 24 by 7 support is a hysterical joke. Returning urgent customer calls 2 days later is absolutely preposterous. Passing off regular Kingston memory as premium is not what I was expecting. Not responding or reaching out to a customer who had a horrible experience with the product is completely irresponsible.  
 
I would never, ever do business with them or take their phone calls or advertisements seriously.  
 
STEER CLEAR FROM THIS COMPANY --- I HAVE NEVER DEALT WITH A COMPANY THAT CARED SO LITTLE FOR THEIR CUSTOMERS. THROUGHOUT MY ORDEAL NO EVER EVER BOTHERED WORKING WITH ME UNTIL THIS WAS RESOLVED.  
 
UPDATE - 10/1/09 This is a reply to the Cyberpower response.  
 
Yes you correctly stated that the memory I ordered was "Corsair or Major Brand". As I stated in my initial email to you, Kingston is a known brand but I would argue, few would call it a 'premium' brand. In my opinion, this is deceptive to say the least. But don't worry, only a reputable company would agree with that statement.  
 
Secondly, you state that your records indicate that I reached you in August 2009 nearly a year after the computer was purchased. Yes, for the record this date indicates when I finally got a hold of you. If only your customer service system would indicate the countless times I *tried* to get a hold of you and hung up or left a voice mail or sent an email but got no response, it would document how long I tried to contact someone there unsuccessfully to get my money back.  
 
Finally, I was able to resolve all the issues caused by the computer you built and sold me for over $1500. Not without a lot of wasted hours, money for fans, CPU heatsink and new video card. So if there is a lesson to be learned, is this cost me a lot more than if I had built the whole thing myself. Having built several computers in the past, I thought it would make sense to not deal with it but was I ever wrong.  
 
Cyberpowerpc -- you cannot solve any issues with my computer so don't offer to help me with any others in the next 2 years of so-called warranty. You cannot even manage to hire people to answer your phones to provide that help.  
 
Rest assured I will NEVER, EVER do business with you in my lifetime. When anyone should ask me who them can buy a pc from, you better believe I will steer anyone away from you. I wish the good folks at PCWORLD magazine would find out what type of company you are and stop taking your advertisement. Good riddance!

This review was modified by its author, jwa8, on 9/30/09 11:38 AM.

Computer arrived with defective video card. RMA was actually given quite quickly....when I could finally reach customer service. Call customer service early in the day between about 8:30-noon PST is your best bet, any later and they wont answer. New video card arrived and it worked nicely...system stopped POSTing a day later.  
 
Opted for full refund since I live on the east coast and did not want to send the computer back for multiple repairs (it seems somewhat standard for returns for repair to return to the customer still needing repairs/diag). 
 
My refund RMA was given after pulling teeth and waiting on hold on the phone for more hours than i can count. Once refund RMA package was delivered to them refund was posted late and I was given disinformation regarding the process several times. Also they will ask you to e-mail them at a specific e-mail address to request RMA statuses, dont bother I e-mailed this address several times and did not get a response until i bitched on their forums (just call their tech support around 8:30-9AM PST and ask for your RMA status). 
 
Best way to get tech support or any response for that matter is to barrage their customer support section on their forums & PM the board moderators (customer support for this company is non-existant). 
 
I will also say the RAM that came in my machine was some no-name company that would not show up on a google search. READ THEIR WARRANTY "like new" means refurbished crap if your computer does not work out of the box get an immediate refund or they will send you some one elses refurbished crap.

WHAT A BUNCH OF LIARS AND CHEATS. I paid $1600 for a custom laptop with what was offered as the upgraded videocard. The laptop worked great for about 7 months, then the vid card started laggin in 3D mode. After researching we found there was a known defect in the card which fit our exact description. We contacted CP who were only too happy to help. We paid $50 to 2nd day ship the laptop to them, they received it June 24th, 2009. As of today they STILL have it, 10 WEEKS LATER!! As per my lawyer every call was documented, and the CA Attny General office and BBB is being contacted for fraud. The story starts:  
6/24 Irwin called and left a message that the laptop is dinged in the corner, so they arent honoring our warrenty. We called back and after being on hold 40 min spoke to Ben. I said thats bull, the vid card is the problem. Ben said basically too bad,its CP policy. I told him to ship it back as Best Buy would fix it for $50 and the cost of the card, overnight.  
Approx 7/1 after 45 minutes on hold, I got Ben to find out where my laptop was as it didnt arrive. He said he wasnt sure why, but it was still there and someone wanted to speak to me. Apparently for $250 CP would put on new panels and ship the laptop to the manufacturer, thus they wouldnt see the ding and honor the warrenty. It sounded seedy, but we agreed and our cc was charged for the panels. I was told it would take 3-4 weeks to get it back from the manufacturer.  
7/17 after numerous calls to Ben, ex 160 and leaving messages on Tammys line we finally got a blatantly generic email saying the laptop was in the process of being assembled by the manufacturer.  
On 8/6 after a 50 minute hold time I spoke to Ismir to find out where the laptop was, he was going to check and call me back, he never did. 8/10, 45 min on hold, I spoke to Lap who put me on hold to contact the manufacturer, he told me the vid card was replaced, and the manufacturer was waiting for the panels, which are on backorder...WHAT? CP was supposed to put them on before sending them, that was the point of paying $250 for them! and HOW does a manufacturer have them on b/o for a month? they MAKE the laptops there.  
8/24 left a message on Ben's ext 160, no one called back, incidently, the name associated with Ben's extension said it was Irwin...They giving out coworkers extensions to not deal with clients??  
8/25 after 40 minutes on hold, spoke to John, he put me on hold to check where the laptop is, he came back and told me CP now had the panels, and the supervisor would call the manufacturer to have the laptop sent right over, it will be there Thurs or Fri. What?? why does CP have the panels that the manufacturer was waiting for for a month??? WTF is going on over there? Do you see the runaround yet people?  
8/27, only waited 20 minutes on hold and spoke to David, he now says the manufacturer installed the panels (how if they are at CP?) and the laptop would be back at CP on Tuesday.  
9/1 30 minutes on hold, got John, I was told CP has the laptop and they are changing out the panels...WHAT!!!!! Give me a break! Again the story changes. He told me that he would speak to Steve, the "boss" over the tech, to see about getting this laptop expedited to me tomorrow as it has now been 10 WEEKS! but he cant today as they are still putting it back together?  
9/2 after 35 minutes on hold I spoke to JR, he said in no uncertain terms that CP would not pay to expedite the shipping. period. end of story, HOW RIDICULOUS! to be told 3-4 weeks and now have almost 3 months wait...over panels that NO ONE seems to be able to tell the truth over.  
 
NEVER NEVER NEVER NEVER deal with these crooks unless you have no real need for your computer and endless free time to wait for them to pick up the phone. They lie, they change their stories, they are crooks. JR cant even tell me that my laptop WILL in fact ship tomorrow. WHY NOT??? I find their customer service waiting time criminal. The fact that you cant get a straight answer ridiculous, and the fact that they had an opportunity to try to do the right thing by expediting shipping back to us, so we dont have to wait yet another week, yet refused simply the worst customer service I have ever even encountered. You cant make this sh*t up people. Cyperpower is every bit as bad as everyone says. Dont be swayed by their canned responses either. There is simply no excuse for them to have a laptop for 2 1/2 months...NONE  
 
In response to the CP post, You have GOT to be kidding!!! 11 weeks People!!! that is a week short of 3 months, 1/4 of a year....how ANYONE can think this is acceptable is beyond comprehension. Cyberpower wouldnt even expedite the shipping, no instead my laptop is on a slow truck across the country. THANKS for NOTHING CP. Their Bullsh*t story of the panels doesnt fly either. EVERY time I called I got a different story about them, first I had to pay $250 for them to even be able to send my laptop TO the manufacturer, then find out they already sent it to the manufacturer, and they are waiting for the part...wait...doesnt a manufacturer actually, you know .. MANUFACTURE ??? how they didnt have this part is beyond me... for over a month. then suddenly CP had the panels, that were shipped FROM the manufacturer... do you see where I am going with this?? Nothing but spin doctors and lies. I have had enough..next time I will just buy a Dell and get actual customer service! CP Sucks  

This review was modified by its author, fedupnfurious, on 9/6/09 9:44 PM.

This company is the least professional of any I have experienced in my life. I ordered my computer, it came on time, but the motherboard was dead on arrival and the light didn't work. I called to ask them if they could repair it, they agreed after a minor struggle, but said it would take them over a week to fix. I drove over 140 miles (one-way) to the "walk-in" service. Every single employee was foreign and of Asian descent, clearly the company is not fond of diversity. They were rude, spoke English poorly, and very unprofessional. I asked to speak with a manager, he told me that there was nothing he could do for me and was extremely stand-offish. If I had wanted to send the computer in for a refund I would have wasted $70 shipping it back. At least I only wasted $30 in gas. Luckily, they had the decency to refund me my money in full. A very kind employee named Kevin who I spoke to over the phone handled my refund and assured me that it would be processed. Now I'll play the waiting game and see if they keep their promise.  
 
I also find it very tacky how they have someone read each review and respond, often with the same reply written in poor English and reeking with the stench of false politeness.

BUYER BEWARE! That says it all. When considering a computer I reviewed forums and BBB to see if Cyberpower, Inc was a reputable company. I saw that they had mixed reviews and thought, well...those bad ones were just unlucky - what are the chances that I'll have problems? Ha! Pretty good actually. When I received my computer, it didn't work. Wouldn't even turn on. Tech support, although polite, did not help - and that's after the 30-60min wait to talk to someone. NOT ONE of my emails were replied to. I called and asked for a RMA for a full refund. They tried to talk me into sending it back for repair. They offered to pay for shipping for repair but not for sending it back for a refund. But, if I got my computer back from repair and it still didn't' work it would surpass the 30-day return policy and they'd not only stick me with shipping but also a 15% "restocking fee." So...I sent it back for a refund. They have told me they will not refund my shipping - that adds up to over $100 for THEIR mistake. How do they expect repeat business or new business with this kind of customer treatment? BUYER BEWARE!  
 
UPDATE: After 2 1/2 weeks just got my refund posted to my account. And just for the record, it was not JUST that nothing showed up on my monitor. NOTHING WORKED! It didn't even POST.

This review was modified by its author, jlilly19, on 9/7/09 9:55 AM.

HORRIBLE!! HORRIBLE! HORRIBLE!!!  
 
First the computer came with the video card loose in the case. That's right, it wasn't even plugged into the motherboard. So the video card AND motherboard had scratches from where they banged into each other during shipping.  
 
I then install a copy of Windows 7 I got at a conference. Load up a game to test out my new rig. Crashes... Hmm that's what I get for using a beta operating system.  
 
I then install Windows XP, same thing, crashes when I play a video game. I updated all of my drivers, and try 6 different video games. All crash when I start playing.  
 
I do some testing and sure enough the "680 Watts Power Supply" that is suppose to be SLI/CrossFire Ready, can't even handle my one video card.  
 
I call up their support line that night, no one answers. I call them up the next day, no one answers, I call them up the next night, no one answers.  
 
I email them. 4 days later he responds, I do what he asks. No response since then. That was June 24th.  
 
No response.  
 
HORRIBLE!!

This review was modified by its author, fozzythebear, on 8/11/09 9:10 PM.

My dealings were with Phillip Yu (sales) and Mike (tech support). First Phillip contacted me shortly after my web order to verify the shipping address. From there I was in contact with him until I recieved my order. Next, which I will touch on later, I also have a 2nd PC order which Phillip was overseeing as well.  
 
Back to the first order... I ordered the biostar motherboard. When I recieved my PC it had an MSI P45 Platinum MB in it. I was never called, emailed or notified about this change prior to it happening. I find this to be very distasteful. Almost as if someone was trying to pull one over on me. I should have been notified and asked if that was ok. I am the customer and made a special order and expected to get what I was paying for. When I called Phillip about this, he started questioning me about why I cared about what hardware I got as it is all the same spec. As we all know, all hardware is not created equally. I told him I would keep it but was not happy about the situation. I then started talking to him about the 2nd order that has not shipped yet. I wanted to ensure I got the MB I ordered. He advised me none were on stock so then told me they would use an MSI Neo2 board. I told him NO. I do not want the neo2 board. It has a laundry list of issues and is not a stable board. He then told me he could order the biostar board and would put that in the PC and it would still make its ship date. I was happy with that.  
 
Last night on the 1st PC it started having issues (after only having for a week). The MB had 4 red led lights and would not boot up. After about 12 times of trying to boot it finally did. I called tech support - (spoke with Mike who was absolutely great, at first). He had me do some tests and agreed with me that this MB was having issues. He arranged to ship me a new MB and I will install it myself. I then had him check on the 2nd order. He said it was in its final stages of testing and had the Neo2 board in it. THIS IS RIDCULOUS - I specifically told Phillip Yu that I did not want that board. He blatently lied to me and told me they would not use that board. If I hadnt called to check, that PC would be shipped to me with the board I SPECIFICALLY stated I do not want. I was about 30 seconds away from cancelling the order and shipping the 1st PC back for full refund as well. As you can imagine, this leaves a very bad taste in my mouth. Mike said he would upgrade the board in the 2nd order as well and get them to replace that before it ships.  
 
So I get the 2nd PC - as ordered - and it worked for a day. ONE DAY. Then it would not turn on anymore. It gets power for 1 second and turns off and sits in that cycle. I called and they are sending me another power supply.  
 
For the 1st PC - I got the replacement motherboard... but its a refurb. They only gave me the board, so i didnt get the cd, manual, back face plate to seal it in around the ports, rails, cables, nothing. Didnt even come in the original box. Needless to say, I hooked it up and its DOA.  
 
I called today to tell them I want to return the PC, that I am just completely frustrated with it and them - I got my RMA but also was advised I have to pay for the shipping to return it. Now you times that by 2 (cuz I will be returning the 2nd pc as well) and thats about 140.00 that I am out - for what? Cuz their PC's didnt work. At this point, I am so disgusted that I dont care and I will pay that just to be done with them. I will build my own PC with NEW parts so it works right.  
 
As for Phillip Yu - He should be fired. A customer that is spending over 1500.00 should not have to go through this type of hassle and most of all should not have parts swapped out on me without consent - and mostly should NEVER BE LIED TO.  
 

I made a horrible decision choosing cyberpower over other high end computer manufactures. When it arrived the neon lights did not work, I thought to myself oh well. Then to weeks later the machine would not turn on. I sent it to them, thinking okay, it will only be this once. When they sent it back, it worked fine for another two weeks but then would not turn on again. So I send it back to Cyberpower, and ask for a refund, but apparently the 30 day money back gurantee was not restored when i sent it back for repairs. Anyways when i got it back it worked for another two weeks, then all of a sudden it stopped working again. I finally realized how to turn it on even when is broke. (by pressing the on button twice, then holding it down). My experience with Cyberpower was horrible, especially considering i spent 3000 dollars on it. My friend also purchased from Cyberpower, and they had to give him a whole new computer because it broke. Do not make the mistake i did, DONT GO WITH CYBERPOWER.

For starters, I have already filed a complaint with the Better Business Bureau, but I have a feeling I will get the runaround there as well, so I am doing what I can to get something done about this. I also want to say that I am LITERALLY shocked that this company has gotten any positive reviews.  
 
From the first time I turned on my computer, I had problems. The computer would completely freeze while surfing the internet, and I would have to hold down the power button to turn it off. Upon restarting, it sometimes would not restart at all. When it did, the operating system was glitched and I would have to restart the computer around 5 times in order to get it back in working order. I sent in the computer, and they sent it back unfixed. I sent it in again, they sent it back unfixed - I assume nothing had been done at all, as the work order said nothing.  
 
Now, I just received it back for a 3rd time, and the computer is in even worse condition than before. None of the USB ports are working, Windows Vista is suddenly not a confirmed/registered copy, and the OS is completely messed up. It is 100% completely unusable now. It almost appears as if they were halfway through working on the computer and then just decided not to finish and send it back to me.  
 
Every time I ask for a corporate number, or the number for the boss of ANYONE who has answered the phone, I get the run around and am never allowed to speak to anyone else. Pretty much every time I call, I speak with Mike (I believe his extension is 157 - he is the only Mike there). I have also spoken with Matt and Andre and probably everyone else on the same employee level - which makes sense, because I have called at LEAST 15 times. Mike is also the main person giving me the run around. It is far too late from this company to receive a refund, and from what I have read, they absolutely refuse one after 30 days (and seem to continuously state so in their automated responses on this website and many others). I spent $1000 on a product that doesn't and has never worked correctly. Also, my warranty is almost up and pretty soon I am going to have to start paying for them to NOT fix my computer even more.  
 
I would like an exchange of a new computer, as I see no real policy on that and see no reason they cannot do so. I would also like to speak with someone other than Mike - someone higher up in the company who isn't going to give me the run around or put me on hold for 46 minutes or just hang up.

Worst company in the history of USA. DO NOT BUY FROM THEM.