DO NOT BUY A COMPUTER FROM CYBERPOWERPC. Consider yourself warned.  
 
They claim to offer support, but you will NEVER receive it.  
 
I first contacted them on January 15th via their customer support email (since trying to get someone on the phone was impossible). The finally replied to my email FOUR DAY LATER, to ask a follow up question, which I promptly answered.  
 
After several weeks with no reply, I emailed them AGAIN (couldn't get them on the phone again). Then on February 4th, someone named Andre suggested making a change in my BIOS settings.  
 
I made the changes, but the problem persists.  
 
Now, to give you some background, I work with computers every day, so I'm not inept when it comes to this stuff. But there is definitely something wrong with the video card in this system. When I purchased the system, I thought I had ordered an ATI video card, but it turns out that it's some sort of "clone" ATI. Pathetic and deceptive if you ask me.  
 
Since February (four months ago), I have tried calling their support line several times and even left messages (which they claim to return, but never do). I have also emailed them a few times, but to no avail.  
 
They DO NOT STAND BEHIND THEIR PRODUCT. Sure, their stuff is cheap, but good luck when things don't work or things break down (and they will).  
 
I suggest you either build your own machine or buy something from Dell. At least their support will answer the phone, even if they are in India.  
 
CYBERPOWERPC will never get my business again, nor that of any of my friends.  
 
 
 

this is the first and last time i'll ever order from this site again. the freaking company did a half ass job helping me on the phone, and the company took almost a month to ship me package. i so angry on the fact that it took this long. as long i could remember this is one of the worse company when it comes to delievering the package on time and the fact that the refund policy is within a month too.

I WOULD NEVER EVER BUY ANYTHING FROM THIS COMPANY! It started when we got the computer last July - it didn't work right out of the box - we sent it back they fixed it - it worked until March. Since March we have not had a working computer - at first it was the power supply, but that blew out a few days later, we sent them the computer, they said it was fixed, we got it back it was not fixed, we sent it back, they said it was fixed - it was not fixed - this has gone on since March and we still do not have a computer that works - they say be patient - why so our warranty can run out - we've been patient - but not anymore - now they say they have to replace the motherboard for the second time, but get this the motherboard is on back order and they won't replace it with a comparable part - do not buy from cyberpower - buyer beware!

Ordering the system was easy and the price worked out to be extremely close to what it would have cost me to build the system myself. This was the biggest reason why I decided to purchase. Unfortunately, I forgot the old addage: "Price! Quality! Service! Pick any two."  
 
One comment regarding their website: How is it that they ALWAYS have a countdown clock running with a special that's about to end -- only to be replaced by an identical special the next day? This is seriously misleading on their part. I wish I'd caught on before placing my order, or I wouldn't have ordered from them at all. I have no respect for companies that use these kinds of tactics.  
 
My biggest gripe about the post order, pre delivery phase was that their site is terrible about keeping the customer informed. My graphics cards and RAM were on backorder. That's understandable, and fine. The problem was that the only way I was able to find out about any of that was through repeated phone calls. The only time the Status page ever updated was in follow up to one of my phone calls.  
 
Delivery of the computer was good. It arrived without any damage. Presentation, however, was lacking. Why did they just dump all the extras into the box? Couldn't they at least have had an accessories box that was thin enough to fit between the case and outer box wall?  
 
There are many problems with this computer:  
 
First, after unpacking it, I checked to make sure that everything was seated and connected correctly. I dicsovered that the person who built the machine ignored my instructions about hard drive placement. All three drives were sitting next to each other in the cage, rather than having a gap between each. Super hot, 10,000 rpm drives placed side by side when there's plenty of room to spare? Dumb! Wiring was done very well, which pleased me (but then, I did pay extra for that).  
 
The system launched fine and Windows did its automatic updates after which it asked to be restarted. Unfortunately, it didn't restart correctly. The POST beep took place and the hard drives went to work, but the display never came on. Subsequent testing showed that the system will never restart with video if it's simply restarted. It must be fully shut down for at least a minute before the video will initialize. Come on. How was this possibly missed when the computer was being tested? Did nobody ever restart the machine?  
 
I have also since learned that I must use the computer with the side panel off. If I put the panel on, video temperatures rise 10 degrees within minutes. At load, the GPU's have topped 100 degrees C. This is dangerously close to the GTX 295 spec maximum of 105. In fact, playing the games that I in part purchased this machine for I had two occasions over the weekend where the video dropped to 30 fps and would not go higher. The cards had reached their limit and entered a self-preservation mode where they restricted performance until the system was shut down. Two or three times a day, the system monitor/fan control that I also purchased will give me a warning beep that temps are too hot. And that's with the side panel off! Once again, this is a problem that should never have made it out of the factory. All the fans are functioning fine. This case simply appears not to have the airflow in the right places to support an SLI rig.  
 
(My previous computer has a single GTX 295 which never tops 85 degrees at full load. So at full load, it maxes out at temps that this new system idles at. Insane. I have also found that months old drivers were installed for the video cards, despite several newer WHQL certified drivers having been released by nVidia since.)  
 
Finally we have service. I worked for several days trying to resolve the issues with the machine. On Monday, I called back and lost more faith in Cyberpower. The phone rang until I was ready to give up and hang up before it was finally answered by someone who's accent was so thick that I couldn't tell what she was saying. I thought I had a wrong number! I tried again, and got the same person. This time I could make out that she was with Cyberpower, but we could barely understand each other. I finally got transferred to support, and wound up on hold. A few minutes later, someone came on and said he'd help me in a few minutes. A half hour later (I'm not exaggerating - I looked at my phone's timer), I was disconnected. At that point I called back and left a message for the person I'd spoken with on Friday.  
 
To his credit, he did call me back yesterday morning. By that point, though, I'd decided enough is enough and told him I wanted to return the computer. He promised me that I would receive the RMA instructions in my email by the end of the day. It's now the next day, and I'm still waiting.  
 
Yes, I could continue to work with them to try and resolve these problems, with long delays while I'm waiting for each new part to arrive. Or I could ship the system back to them to have it overhauled. The latter option was tempting, except that there has been nothing from their company that has inspired me with confidence in their ability to successfully resolve the issues. What's more, given the temperatures that the system runs at I know that even if they can resolve the current issues I would simply be buying time. At those temperatures, the system's life expectancy is very short. So ultimately, I want the refund that I'm entitled to. End of story.

Got my computer earlier than expected. Great price. Had several problems right away. It ran, but it froze up and had some problems with the memory board. Tech support usually took 12-24 hours to get back to me. They were helpful and friendly, but couldn't solve the problem. I chose to get a refund instead of hassling with returning it for a fix. Based on several factors, I felt very strongly that they have a poor quality control sector. So many of the issues people on their forum have seem like they should have been detected during the testing phase. I lost confidence in their QC and didn't want to risk further frustration.  
 
You can get a well priced computer here, but you will be crossing your fingers when you open it hoping it actually was tested and will work properly.

I, like Mammoth, am struggling to get service. I need an RMA for a motherboard. I've emailed, tried chat, called many times, tried ext 163 etc all to no avail. Pretty rough when you need a motherboard really bad and are even wanting to pay for cross-shipment. It seems CyberPowerPC chooses to limit their service. Maybe they're a little more responsive when the livelihood of future customers is threatened via negative publicity or the Better Business Bureau? Come on guys...It shouldn't have to come to that. Please just dig out my email of which the subject line was "FW: Invoice #538257". Please just respond to my email with an RMA approval & as to whether I've got to fax my credit card info to the fax # listed on your site 626-813-3810? Another, yet I imagine less likely to occur option would be for you guys to task somebody to call me tomorrow evening after 5PM PST to allow me to provide my credit card via phone? Come one guys please don't make me and other people run the motions with the LA BBB or with the CA Attorney General. I bought 2 identical units. The motherboard digressed on one. I'm not upset about that...just the inability to get a prompt warranty cross-shipment...

This review was modified by its author, techguy77, on 6/1/09 1:16 AM.

Order placed March 14th.  
I was only told after mailing a question about something else, that my case was on back order until the 30th. The next day I was told the date was pushed back another day to the 31st. I say I will wait.  
 
April 2nd, I get a voicemail saying the case was now on back order until the end of April.  
 
They ask me to pick another case and they'll work on the price for me due to the wait. I pick a case and am told it's too expensive. They can only work with $6. I ask for a full list, I get one case. I ask about another, they say yes that one as well.  
 
So, frustrated, I ask for a complete list again. They tell me I'm a smartass and they will not deal with me at all. My only option is to cancel my order, or wait on the original case.  
 
I ask for a supervisor. I'm told they are the supervisor. There's nobody above them in the company. Also if I mail them from the website, it just goes to this person's mailbox.  
 
I would never EVER deal with these people again. Here I sit, almost three weeks later with almost a grand missing from my bank account and only a pissed off sales person named Steve from cyberpowerpc to tell me he does not care to show for it all.

This review was modified by its author, irzyxel, on 4/2/09 6:57 PM.

I will say that I am disappointed in the wiring, mostly because I paid the $19 extra for "professional wiring". On first inspection of the machine one of the case fans wire is left dangling with a knot on top - as if someone tried to section it out of the way, but either got lazy or ran out of ties for a proper restraining. In addition to the fan, my video card has it's wires directly blocking subsequent slots. I'm not sure why it was handled this way, so if I want to place another card in this machine, I'm out of luck - at least for 1 slot due to the way it was "professionally wired". I have a friend who has a Cyberpower machine (he recommended my purchase there), and his wiring looks much different than mine – especially when it comes to tidiness around the video card. And finally, where in the mentioned reviews they have pictures of the wiring, where everything is tucked away if it's not being used, my wires are just left hanging, with no where to go. If I didn't pay extra for this, I wouldn't be so upset.  
 
Another concern, not really an issue is that in reading the reviews for this very machine (Gamer Xtreme XT), all the boxes for all the components were included. I did get the motherboard box, but I didn't get as much as a manual for my video card. I did get the driver disk, but I was under the impression that all component boxes were included (see both the OverClockers club, and the Hardware Logic reviews on their site).  
 
I am under the impression that Cyberpower knew the computers in the mentioned reviews were heading to a computer review site and paid extra attention to the details. However, when it comes to the average consumer, at least in my case, it's hit or miss. This is also rather upsetting, because as I said, I talked a coworker into purchasing a PC from you guys. I feel like I was talking up a company that was in one sense really, really helpful in getting my computer to me very fast (although I did pay for this - 5 day build, 2 day shipping). And another sense a company that provided shoddy work, where I pay extra for someone to take extra care to my machine, and that isn't the case.  
 
My computer is now freezing up randomly, but VERY frequently as well. I should not have a computer of this magnitude freezing up while I’m working in Flash, on the internet, or even, simply at idle. Like many of us, our computers are our livelihood; we use them to make a living. I’m now in a position that doing work on my computer is like playing Russian roulette…I’m constantly worried about losing any and all of my work.  
 
I hate to come across rude since cyberpower was more than helpful with getting my machine to me very fast. I'm just disappointed with the craftsmanship. I would have much rather spent the $19 on a fan controller or speakers instead of the wiring, since I need both of these components anyway, but I wanted to have a tidy computer. I’ve had the computer for three days now, and I’ve spent as much time restarting the machine, as I have been working on it. I think I would have been happier buying a computer elsewhere.  
 
 
As you can see below, the ACT like they will contact you to help resolve the issue. THIS IS NOT THE CASE. DO NOT BUY FROM CYBERPOWER! The techs, when you can get in touch with one, are nice, but not helpful. I've been sent a lemon, they know it, and they don't want to make it right. BUYER BEWARE!!!!

This review was modified by its author, onespot01, on 3/26/09 2:39 PM.

Absolutely DO NOT BUY ANYTHING from this company! I purchased a gaming computer for $1600 back in July, 2008. It has since been back for repairs twice. The first time it came back with the exact same problem, second time came back not working at all. Since October I have been trying to get a RMA to replace the defective parts. They do not respond to phone calls or emails. On the rare occassion I have spoken to a person, I am told I will be emailed the RMA info, to date, nothing. Do yourself a favor, spend a little more money and shop elsewhere. Otherwise you will end up with a very expensive doorstop like I have. Even better, go on their own website, under forum. There are hundreds of dissatisfied customers. ABSOLUTELY DO NOT BUY ANYTHING FROM THIS COMPANY. YOU ARE A FOOL IF YOU DO!!!

Computer was shipped 3 days later than initial estimated ship date. Began having graphic card related issues after receiving computer. A large fan on the side of the case is nonoperational. Emailed cyberpower via their "Live online support" that was offline. Finally received response 2 days later that read: Hello Jeff. The pixelation and color change problems can be the result of  
corrupted drivers or a faulty video card. You can try downloading and  
reinstalling the latest drivers available from NVIDIA's website to see if  
that resolves the problem. If not, then test for a bad video card by  
removing one card and running each one by itself. There should be no  
problem replacing a defective video card under warranty if that turns out to  
be the problem. Please email or call Tech Support at (888)900-5180 for  
further troubleshooting and an RMA for part replacement if necessary.  
 
No mention of case fan. After confirming that I have a bad graphic card, I made an attempt to contact cyberpower via number provided. Hung up after waiting on hold for 20 minutes. Have since emailed cyberpower 3 more times. No response. No evidence of QC. I just want my money back now. I will never do business with this company again. I would highly advise others to avoid them aswell. I expected more for $1382.35  
 
 
Update 4/16/09 Late update. I haven't had time to deal with this. I shouldve sent the computer back within the 30 days & eaten the shipping costs. Still have not recieved new graphics card or fan from cyberpower. Computer now nonoperational. Attempted to contact cyberpower tech. support again today. I was sent to voicemail after waiting on hold for approx. 20 minutes. No return phonecall as of yet. Do not do business with this company. After a little over 2 months, all I have is a 1300 dollar paperweight.  
Update 4/21/09 Finally made contact with Cyberpower tech. support after waiting on hold for several minutes last Friday. Determined that computer was nonoperational because Asetek Liquid Cooling system broke. Cyberpower agreed to send me a new liquid cooling system & confirmed that replacing system myself would NOT void the warranty. Cyberpower also informed me that I was going to be charged $50 to "cross ship" the system & that it would be mailed out on Monday 4/20/09. After removing liquid cooling unit, I noticed a large dent in the front of the radiator of the liquid cooling system. It appears as if it has been dropped. The damage is obvious, so the individual who built my computer knowingly used a DAMAGED part in the assembly of my computer. Today is 4/21/09 & the liquid cooling system has still yet to be mailed. Apparently they are too busy to honor their word. Overall, in less than 3 months of owning this computer, I have had a faulty graphics card, a nonoperational fan & a DAMAGED liquid cooling system fail on this poor quality computer. I still have not received a replacement graphic card regardless of what Cyberpowers response was on this forum. When I inquired about the card to the last individual who I spoke with, I was told that they would send the card if I consented them to charge my credit card an additional $250 (to cross ship), otherwise, I would have to mail them the damaged card & wait for them to receive it prior to them mailing one out.

This review was modified by its author, suxiibu, on 4/21/09 4:51 PM.

Well my experience with Cyberpowerpc.com, to say the LEAST, was awful. And seeing as how I never got fair warning of exactly how Cyberpower conducts itself as a company, I decided it was my duty to inform potential buyers of what they are getting themselves into. So without futher adieu here is my experience with Cyberpowerpc...  
 
My PC, other than taking FOREVER to be built/inspected/shipped, started out as great. It ran like a dream and I loved it. That was until I started playing games on it for significant periods of time. It was then that I noticed something was extremely wrong with my on-board sound. After about 45 minutes of continuous sound/music of any sort it would start to crackle, pop and all around sound terrible. It was very unbearable while playing an MMO to have to listen to screeching music and sound effects. I finally ended up muting my sound and emailing Cyberpower about the issue.  
 
Thats when the REAL headache began. I received an intial email from some tech guy to try reinstalling my drivers. Once I did that, and the problem still persisted, he instructed me to try another method. I then tried that method but the sound was still messing up so I replied and waited for a response from him with a possible solution to the problem. That response never came. I then tried several more times to contact him and even used their online tech support form, but nada.  
 
Finally I tried to call them.. but the phone number listed on their site rang endlessly. Meanwhile, time kept passing until the window of opportunity to return the PC (30-days as stated in Cyberpower's "Limited Warranty") had passed. How convenient for them, right? By this time I was extremely agitated. I wanted something done PRONTO. So I filed a complaint with the Better Business Bureau, and what do you know.. I finally received a response!  
 
Shortly after I was contacted by a rep. via phone who instructed me to basically try what I'd already done. Of course, it didn't work and when I tried to call back no one answered again. I emailed again, and the rep. tried calling a couple more times but I missed both of his calls. Finally, I just asked through email to have a replacement sound card or something sent out since I would have to pay to have the PC shipped back in for repair and I didn't have that kind of money left. Yes, it is also stated in their "Limited Warranty" that "You must ship the product, shipping charges prepaid, and insure the shipment or accept the risk of loss or damage during shipment". So in fact you must pay to ship a defective system back to them. Wasn't going to happen with me.  
 
So the sound card arrived awhile after, without any instructions from Cyberpower on how to install it or anything. That kind irked me since I have no hardware installation knowledge and definately didn't plan on taking apart my PC, and causing it futher damage, without instructions. So I looked up the sound card online to see if there was any sort of guide there. Nothing I could find, however I did find many listings for online retailers who sold the card. It was valued at a whopping 10 DOLLARS! Wow, thanks Cyberpower. Nothing like throwing a cheap piece of junk into a system that's already causing me problems. I would have argued the matter futher, but at that point I was completely fed up with dealing with this company. It simply wasn't worth the time or stress it was causing me. I'd had enough.  
 
So now I'm stuck with this almost thousand dollar system that has faulty sound, and no real way to fix it. But that's something I've just come to terms with at this point. What I'd really like to know is what kind a shotty half-baked business is Cyberpower trying to run? This was the most ridiculous and terrible experience I've ever had with an so-called professional company. If their quality checks were worth anything they'd have caught all these problems before my PC ever left the warehouse. Which begs the question.. what exactly DO they do during this 2-3 week process while your PC is being built and inspected? Who knows, but it isn't their job. All-in-all I would NEVER recommend Cyberpower PC to another person ever again. I've definately learned my lesson. If I had to rate Cyberpower on a star scale I wouldn't even give it the shadowy box where a star is supposed to be. What a joke. Seriously.  
 
UPDATE: Cyberpower called me a couple times after I posted this review and could not reach me, so they left me an email asking when a good time to call was. I responded and let them know that I would much prefer corresponding through email, as I felt I'd be more pressured on the phone (as I was last time). They never replied. I then responded with another letter, this a more heated one, and 2 weeks later still no response. To people reading this BEWARE OF THIS COMPANY! This is what you'll have to put up with if anything is wrong with your PC. They essentially make you feel as if its your fault for the problems you're experiencing. So the bottom line is if you don't want to jump through hoops for a working PC, I'd steer clear of Cyberpower at all costs.

This review was modified by its author, aki-chan, on 3/28/09 9:22 AM.

I had researched many gaming computer companies before I decided to go with Cyberpower. I had read many positive things about their products, and customer service. Unfortunatley, my experience with them turned out to be disaster. I placed my order for my infinity 7500, a few weeks before Christmas to replace my outdated Dell. I was excited at the prospect of receiving a computer that had the speed and power that this one touted. I received my order right before Christmas and was excited to hook it up, and install my new Call of Duty game. During play, the computer kept freezing up. It also did this while cruising the internet. I called tech support and they had me do all the usual such as check all of the connections, etc.. but to no avail. Finally they issued me an RMA to have the system returned for repair. I received the computer a couple weeks late after the Graphics card, and mother board was replaced. Again, as I was excited to see the ability of this computer since I had not had much time to do so previously, I was shocked to find out that the computer would not power up and the front lights just flickered. Again I called tech support and they swore it was a power supply unit, and sent me another one to change out with it. I received it and did so, and when I proceeded to turn on the computer and again, it just flickered and did not power up. I suspected a short in the case and informed the tech support guy, but he told me that this was very unlikely. So again, I had to return the computer for repair. I was initially told that I would have to pay for shipping!! I had not had a working computer since I purchased it, and I had to pay for shipping? I really had the impression that I was being a pain to the product support people for contacting them so much to resolve this issue. Finally Cyberpower agreed to pay the shipping and they received the computer and repaired it. Come to find out.........it was a short in the case?!?!?!?! They replaced the case and returned the computer to me, and it is working like a charm now finally after 3 months. I am very dissapointed in the Quality check of this system, as it should never have made it through Q.C. The computer I now have is still working, (So Far), is fast, and I amy happy with it. But considering the problems I encountered with a very minor issue that should have been caught before, and the time lost, I think my next computer will come from somewhere else.

After reading all kinds of great reviews, I decided to purchase a desktop computer. I placed the order Friday, Jan 16th, and finally saw the website had been updated on Monday, Jan 19th showing that my order had been received and a tentative ship date of Feb 2. That is all that was posted on my order status until Feb 2, which was AFTER I called them to find out what was going on. They "Claim" that their website is updated daily, which would mean that I would have known about the failed motherboard that was on backorder was slowing the progress of my order. But there was still NO update on the website of any production date, or quality assurance date, let alone any ship date for another week!  
 
I was told I could have a FREE upgraded motherboard (worth only $10!!!) to hopefully get the computer quicker. I accepted the upgrade and asked for 3 day air shipping and was granted that over the phone as well. I was told the computer MIGHT be shipped by the 6th.  
 
Feb 9th and still NO update on the website of any kind. Another call was made and I was told the computer was being shipped that afternoon. I finally got a Fed Ex tracking number the morning of the 10th, but it was delayed by a bad shipment tag. I finally got the computer on Feb 13th, MUCH longer than the 5-7 business days being advertised! I should point out that I was told I would get 3 day air shipment, I only got ground shipping for my inconvenience!  
 
While the computer runs fine, SCRATCHES across the top of the case tell me that the computer was not handled with care at CyberPowerPC. If I did not NEED the computer so badly, I would have sent it back and got a refund. I sincerely hope someone from management reads this and tightens down on the business to get them to do what they advertise! Not happy with my experience with CyberPowerPC!

TERRIBLE customer service. This machine was delivered DOA. It was still dead after a round trip back to the store. The Geek Squad at Best Buy tells me that the motherboard is most likely dead.  
 
NEVER AGAIN from these guys!

Okay.. I think they tried, but overall customer experience was very stressfull.  
 
Hard to get trough by phone, they don't respond to e-mail.  
 
Computer had some issues and some of the parts were switched out from the custom order without my permission.  
 

This review was modified by its author, ts39136, on 2/20/09 8:57 AM.