After waiting for over a month to receive a sync cable for my Samsung phone I began to inquire about my shipment. I tried to contact RPI Wireless's telephone customer service but was given an automated run-a-round that always ended in an abrupt hang-up. I immediately began to suspect fraud and began a little on-line investigation of RPI Wireless. Luckily, I stumbled upon RessellerRatings.com and began reading through the multitude of negative comments from other consumers who had been ripped off by RPI Wireless. Thanks to ResellerRatings.com I was now aware that I had been cheated and immediately filed a fraud report with PayPal, the on-line payment service which I had used to purchase the product. Within thirty days PayPal contacted me vie e-mail notifying me that they had decided in my favor as well as recovered and reimbursed the total RPI Wireless charge back to my PayPal account! Thank you ResellerRatings.com and PayPal!

As all others experienced, I was ripped off by this company. I received a blank CD-R instead of the promised software I ordered (for LG VX6100). No reply to emails query, dead loop in phone answering system.

as all others experienced, I was ripped off my this crap phony company. I received a blank CD-R instead of the promised software I ordered (for LG VX8000). No reply to multiple email query, dead loop in phone answering system. Will file fraud at fraud.org.

I recently ordered 10 cables from RPI for my LGVX7000 phone and 9 of my friends who have the same. The ordering process was a dream, instantly I was charged for the merchandise and received confirmation emails to verify my purchase. In my haste ordering, I forgot to order 2 more cables. I picked up the phone and called RPI, a friendly intelligent customer rep picked up on the first ring and was extremely helpful updating my order. 3 days later I received my order of 12 cables with a gift of complimentary car chargers and coupons for future purchases - what a great company. I hooked up the cable to my computer and installed the software RPI provided but ran into a glitch.. I picked up the phone and called their support number on the RPI website, a support person picked up the phone on one ring!! He talked me through my issue in around 5 minutes, and asked me after if there was anything else he could help me with..What exemplary, professional customer service!! I was so pleased with my buying experience at RPI wireless, that I emailed their esteemed owner, Robert Valentine (he's alive) and he replied back about an hour later very gracious for my high praises.  
 
If you believe a word of this...you're high, retarded..or both.  
 
FU RPI Wireless!!!!  

I received the wrong part. In fact, I received someone else's order according to the invoice that was included inside the package. I have been unable to contact RPI by phone, by email, or thru their online support chat. I plan on submitting a complaint to the Illinois Attorney General.

Doesn't return emails, ever. Phone system puts you in a loop. Charges your credit card almost instantly, and that's the last you'll hear.

Ordered cable from them on Dec 17, 2004. After repeated emails and phone calls to an automatic phone system that looped, so that you couldn't get a hold of a real person. I called my bank to report them to the fraud dept.I guess the bank was able to contact them and got them to ship the cable. I finally got cable on Jan. 21, 2005, but it dosen't work, so I try to call them..... ...... ....... ..... SAVE YOUR $MONEY$, BUY ELSEWARE

I also ordered a charging cable from RPIwireless and did not receive it (it's been two weeks). Tried to contact them through their email, online support, and their useless phone system without sucess. Since I used a debit card instead of a credit card, I guess I'll have to write off this experience. As others have said, RPIwireless is the worst online retailer that I've ever dealt with.

I placed my order on July 28th and after waiting several weeks, I attempted to call and email RPI Wireless every couple of days to determine what the status was. I only got voice mail, and no response from my emails.  
 
Finally I received an email stating it was shipping "tomorrow" via USPS, but it didn't arrive for another couple weeks. I did eventually receive the cable after 5 weeks, but their lack of communication and poor handling of shipment prompts me to recommend NOONE PURCHASE ANYTHING FROM THIS COMPANY.

After many unsuccessful attempts to contact RPIWireless, I filed a complaint with the National Fraud Information Center (fraud.org).  
 
RPIWireless doesn't answer their phones, is never "Online" for live web customer support, and now (as of today) rejects email...  
 
Hi. This is the qmail-send program at rpiwireless.com.  
I'm afraid I wasn't able to deliver your message to the following addresses.  
This is a permanent error; I've given up. Sorry it didn't work out.  
 
<customerservice@rpiwireless.com>:  
This address no longer accepts mail.  

I received 3 e-mail confirmations that my order has been successfully placed. Next day my credid card has been successfully charged.  
I have never received my order. The phone number listet on the web site is a fake - no response.  
e-mail addresses are not valid. Online helo is permanently offline. The onle phone # from the credit card statement accepts messages - no one calls back. Looks like a fraud.

I ordered a cable and software from this company. Got my email confirmation immediately and my credid card was charge. They cannot be contaced by phone and my emails have not been returned. I am in the process of disputing the charge. They are a very bad company as you will see from the other posts.

Still have not received item. They already charged my credit card! I call and get put in voice mail which says "thank you for calling" and hangs up.  
 
I spoke to a human ONCE and he said "oh those cables are going out next week." That was over a month ago.  
 
I have obviously been ripped off as MANY other users are reporting with RPI Wireless.  
 
FRAUD ALERT.

My experience has been much like the others here, placed order, credit card was billed next day, haven't heard from RPI since. Unable to contact them by phone, email or live support. I plan to contact my CC company as well as the BBB to report them. Although I found on the BBB that I won't be the first to file a complaint against them.  
 
To update my exprience, the BBB claims to have made contact with RPI and of course RPI informed them that they'd be issuing a refund and sending me the cable I originally ordered...of course they didn't. The case is still pending resolution with the BBB. I was able to get my bank to do a charge back on my credit card so I didn't lose any money but at this point it's the principle. I want this company off the web and out of business.

This review was modified by its author, joehockey, on 4/1/05 2:08 PM.

Order 45 days old with no product and no feedback. Will not respond to e-mail inquiries. Cannot contact by phone as phone tree is bogus (circular - all options bounce back to the main menu). I am filing a claim with my CC company. Stay clear of these guys; they are bogus!

This review was modified by its author, eparks, on 1/4/05 2:50 PM.