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Store Rating and Reviews RPIWireless

Homepage: http://www.rpiwireless.com Shop Now at RPIWireless
Overall Customer Satisfaction Rating  
Six-Month Rating: N/A / 10
Six-Month Reviews: 0
Lifetime Reviews: 41
   


Lifetime Rating: 0.85 / 10
All Stores Avg.: 8.15
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 41 reviews below.
This merchant has received ZERO reviews in the past 6 months. 
  

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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
RPIWireless Inc.  
P.O.BOX 2414  
Carbondale, IL
customer support email:
customerservice@rpiwireless.com
phone:
866-9RPIWIRELESS
customer support:
866-977-4947 ext 704
business hours (est):
10:00AM - 6:00PM CST Mon-Fri  
10:00AM - 3:00PM CST Sat  
Closed Sunday

FAX: 866-977-4947



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 RPIWireless Customer Reviews
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Reviews 1 - 3 of 3
Very Dissatisfied
Reviewer: kenmak
User Rating: 
Click Here to See the Profile for kenmak

3/20/06 4:34 PM
Unfortunately, I discovered this site after I made my purchase from RPI Wireless. This was by far the absolute worst purchasing experience I've ever had. I bought a LG VX 8100 USB cable on 2/28 and promptly received 4 automatic emails.  
 
Over the next few days I kept checking my order detail page on RPI's website to get the tracking number which didn't appear after several days. So I emailed their customer support... and got no reply. So I tried calling them and their automated system promptly said, "Thank you for calling. Goodbye." it was then that I first thought, "Uh oh, who did I just give $30 to?"  
 
I sent emails to every single email address I could find on their site and called their sales phone number, all with no reply. That's when I first did some research on the company and discovered what a huge majority of people had a bad experience.  
 
I began looking into my options and considered calling my credit card company to issue a charge back. However, I saw a couple of people who said that they eventually got their packages after a few weeks even though they got incredibly bad customer service. So I waited and a week later got an email that gave me a tracking number which I checked with USPS only to discover that it doesn't mean the package was actually shipped.  
 
So I waited a little while longer and today I finally got my cable which actually works, even though the installation CD is the most unprofessional looking thing I've ever seen.  
 
The experience has taught me that the internet is still not a totally safe place to purchase something. RPI Wireless is absolutely the worst business I've ever seen. Their customer service is not just bad, it's non-existent and the company is borderline fraudulent. I'd sooner purchase a Rolex from some guy on the street than purchase from RPI Wireless again. This company should be shut down... now!

Very Satisfied
Reviewer: haywoodjabloemee
User Rating: 
Click Here to See the Profile for haywoodjabloemee

2/4/05 2:05 PM
I recently ordered 10 cables from RPI for my LGVX7000 phone and 9 of my friends who have the same. The ordering process was a dream, instantly I was charged for the merchandise and received confirmation emails to verify my purchase. In my haste ordering, I forgot to order 2 more cables. I picked up the phone and called RPI, a friendly intelligent customer rep picked up on the first ring and was extremely helpful updating my order. 3 days later I received my order of 12 cables with a gift of complimentary car chargers and coupons for future purchases - what a great company. I hooked up the cable to my computer and installed the software RPI provided but ran into a glitch.. I picked up the phone and called their support number on the RPI website, a support person picked up the phone on one ring!! He talked me through my issue in around 5 minutes, and asked me after if there was anything else he could help me with..What exemplary, professional customer service!! I was so pleased with my buying experience at RPI wireless, that I emailed their esteemed owner, Robert Valentine (he's alive) and he replied back about an hour later very gracious for my high praises.  
 
If you believe a word of this...you're high, retarded..or both.  
 
FU RPI Wireless!!!!  

Neither Satisfied Nor Dissatisfied
Reviewer: eqo31415
User Rating: 
Click Here to See the Profile for eqo31415

7/3/04 2:00 AM
I ordered a LG USB data kit from this vendor. It arrived very timely, and very well wrapped. After opening it, I was extremely disappointed by the lack of professionalism. The drivers CD were home made with a CD burner on Durabrand CD-Rs (Durabrand is the Walmart store brand... yes, they bought them at Walmart). And the connector set is obviously third-party generic. As a seasoned software programmer, it took me well over 20 minutes to figure out how to get the device working properly, so I have great sympathy to all those others who said the drivers didn't work. The software boot-sequence was written with Visual Basic, and the writers did not even bother to change the default program icon! (Not to mention an extremely silly song that is played when the CD is inserted into the drive... something akin to 4 drunk guys singing about how RPI wireless is awesome.)  
Overall, I got a cheap product, and it worked. That much I am happy with. I've just got a suspicion that for your average user, its just gonna be frustration.

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