BE CAREFUL!. I ordered a camera from them and the order went smoothly. They told me that it would ship the next day and I paid For overnight delivery. We were on a time crunch for a disney vacation with our grandchildren. It did not ship the next day...I also did not think to ask about a required signature. I found out after it shipped that I now need to sign for it. Well, guess what....I have to work. So now what? THEN, to make matters worse, they pre-authorized by debit card on the date that I ordered for $453 and then again two days later for $506. Which put my account in the red and now I have a $36 fee from the bank. I called this morning to resolve this issue and of course no one was there in that department. Not until 10:00...which of course I will be at work and...wondering what is going to happen to my camera because (my fault) I didn't think to ask if they needed a signature from UPS. I understand that they need to preauthorize the sale,but twice with 2 different amounts and on two different days. The $506 is the correct amount...what the #$%^ is $453 for?  
BE VERY CAREFUL....

The 50" TV I ordered was out of stock so I got a free upgrade. But when I got the shipment in the TV was damaged. Called customer service and got voice mail, not once but three times. Took a couple of hours before someone contacted me. I took off work to receive this shipment for nothing and now going to have to miss another day of work for the new one. Customer service never tried to make things right with me for the inconvenience. After this experience I will be shopping in a store front from now on, the savings is not worth these kind of headaches!

I ordered the G-7 mouse with 2 day air ($13 extra) & on the fifth day no mouse, tracking # or email, so I called them. They told me it is still being processed 3 days later I received a package from them but it was the wrong item. So I spent my whole Friday afternoon running around trying to get the item shipped back to them. Weeks go by & still no mouse, no email, no phone call, nothing. I get angry & call them to find out where the mouse was. The guy on the phone says the item still was not processed, so I asked for a refund, 3 days later I receive the item & it looks like a repackage & the item does not work. E. Expo, you are liars & I would not buy a piece of bubble gum from these guys, you hurried & rushed the shipping knowing if I receive the product I would not want pay to have it shipped back to you.  
I stopped dealing with E. Expo & went directly to the manufacture for a replacement. Do not buy anything from E. Expo!  
E. Expo go ahead write that same as everyone else response. Can you please at least give a name or maybe change up your review response every now & then? By the way do not even ask me to call you, why would I want to talk to you, so you can lie to me again. I will ever deal you again.  

Don't throw the box away or you're screwed! I bought a Denon AVR2310CI receiver a few weeks ago. Worked like a champ until last night - watching tv and the unit shuts off. Dead - won't turn on - nothing. Called to get an RMA number for exchange and was told that because I had inadvertantly thrown the box away this week that they would refuse it at their warehouse as they will not accept anything without the upc from the box. OK - where does it say that on their website? Nice looking doorstop now until I can find a repair facility. Also, like many others I did not receive any emails confirming the order or notifying of shipment. I had to call five days after placing the order to find out the status. One more warning - it was single-boxed. First time I've ever received any item, let alone an electronic item, single boxed. Which is kind of funny as their website says that you have to double-box it for returns. Buyer beware.

Terrible experience. Ordered a Sharp Aquos and it arrived with a cracked LCD screen. This is not covered under Sharp's warranty since it likely occured during shipping and Electronics Expo refused to allow me a refund or exchange. Acted like they did not care. I am a return customer and liked their pricing but if you ever have a problem with a product you are screwed.

I purchased a used sony dav-fc9 dvd dream system on 7-25-09. I received the system to find that it would not play cd's or dvd's plus no remote. I contacted the vendor after many attempts finally they sent me a return shipping label. They refunded my money minus the shipping cost so it ended up costing me 39.99 in shipping fee's only to find out that the product was junk. If they shipped me junk I should not have to pay for the shipping.

TV was purchased on August 10th through Amazon.com. Several days after purchase we had not received any information on shipment, so I sent an email to customer service to which we did not receive a response. On August 18th, (19th being the last day of estimated delivery) I called for our status. The rep said the item had just been shipped that morning, so we could not get our money back on the order. As an excuse for late shipment she said all of the orders from Amazon had been lost, although a lie, this point was moot because of the email I had sent earlier containing my order information.  
 
I asked to speak to the manager and I was told he would call us back. Three hours later we still hadn't gotten a response, so I called and asked to speak to the manager. We were handed off to him and I was told he had just gotten out of a meeting seconds earlier.  
 
He confirmed that a refund was out of the question. I was fed up and threatened to stop payment on my credit card and file a complaint with amazon. Only after saying this were we finally given a refund. He told me he'd go to the warehouse and pull the TV from the dock, which leads me to think it still hadn't shipped.  
 
I was impressed that the refund was posted on the same day, but because of the slow shipment and because I caught a rep and a manager in several lies, I cannot recommend Electronics Expo.

This review was modified by its author, brn141, on 8/28/09 7:01 PM.

I ordered this unit almost 1 week ago and it has still not shipped. If it dosnt ship by this Monday I am canceling my order. If you need an item fast, order somewhere else, I wish I did.

after reviewing rating the store in here, I placed an order last Thursday, But somehow it was shipped on this Tuesday. But it's fine even though they say '1 or 2 business day'. I can buy that. On monday, I found that the price of Yamaha receiver I order at $825 was reduced to $765. My order on Monday was not shipped so I tried to call to cancle or adjust the price. But all day Monday no one picked up the phone. Phone was even unabailable. So I called next day, finally one rep got my call and said my order was shipped today (Tuesday). I explained the price change and he said he would adjust to new price..... Later I found instead of adjusting price they brought the price of product back to the same price I bought. I cannot believe the quility of their customer service. He truly said he would adjust the price. Overall, customer service was really bad. I won't return to this store again. They deceive customers in their way.

This review was modified by its author, stat98, on 8/5/09 11:18 PM.

I have posted my review about Electronics Expo return policy, stating they should state NO RETURNS. In response to that Cust Rep Bruno contacted and offered me a compensation, but till date nothing happened. SO I SUGGEST IF BUY ANYTHING FROM THIS STORE FORGET ABOUT RETURNS OR EXCHANGES, IF YOU POST A REVIEW AND THEY CONTACT YOU DO NOT RESPOND AS ITS JUST WASTE OF YOUR TIME.

This review was modified by its author, MR1947, on 9/20/09 8:23 AM.

DO NOT DO BUSINESS WITH THESE PEOPLE UNLESS YOU WANT TO BE RIPPED OFF. Don't just take my word, go online and check how many upset customers there are. I can understand being skeptical over one or two reviews but there are multiple complaints over their business practices. I took a chance on a sale item and got burned. They ended up sending the wrong item to several people who placed an order and when people started to return them for their refund, EE charged them a restocking fee. Since these sales are done online, its very difficult to get any sort of honest customer service. TAKE MY ADVICE, DO NOT DO BUSINESS WITH THIS COMPANY.

Let me start by saying that I buy the majority of my electronics online and am not too difficult of a consumer to please.  
 
I bought a $300 Olympus camera about a week before a vacation I was taking and spent the extra $15 on 2nd day delivery to insure it would arrive on time. I also requested that it be shipped to my work address to insure I'd be there to sign for it.  
 
I didn't receive any sort of shipping confirmation that day or the next so I inquired as to when it would ship. They said the following day, which I thought was relatively slow considering I paid for 2nd day, but still acceptable. A couple more days go by before I inquire again. This time they tell me they can't ship to an address other than the billing address, which would have been fine had they told me that initially, but now I don't have time to wait for it to ship. I'm only upset because I could have ordered it somewhere else online and saved the extra $75 it cost me to buy it in a store. Or they could have told me they don't ship to addresses other than billing address(why is this even an option???). As a positive, they did cancel my order immediately, but that isn't much of a compensation considering that it cost me $75 extra by attempting to buy from them. Overall, if you need something immediately, go through another site like eCost, TigerDirect, Amazon, or Tech for Less.

On June 28, 2009 I ordered an Olympus Camera, model FE370, through buy.com who had it processed through electronics-expo. I chose the free shipping option. I received the order number confirmation within 30 minutes. After not receiving any shipping status information, I checked the website status. For a week, it listed the order as processing. After approximately 9 days, the status changes to "in warehouse". I assumed it was being prepared for shipment. Then on Saturday, July 11, 2009, I received an e-mail that "We are attempting to process your order but are having difficulty shipping your item. Please contact us at 888.707.EXPO for further assistance with your order". I called and it was explained that the camera was not in stock and they were not planning on ordering any more. They offered another Olympus camera, model FE45 for only 15 dollars more and it had more mega pixels. I declined the offer stating I wanted the camera that I had ordered. The order was then canceled.  
I later checked the Olympus web-site and the camera they offered listed for almost $50.00 less than the camera I ordered. I then checked the buy.com website and Electronics-expo was still advertising the camera on buy.com. I don't think that I will order anything again from Electronics-Expo.  
8/2/2009:  
It was duly noted that on July 21 Electronics Expo responded to my concern with contact information to resolve the problem. I have seen numerous other positive reports on them. However, I just wish that they had kept me posted on the status of my order and had the product in stock that I ordered. I have since ordered the camera from another web site and received it within 4 days of ordering it. Thus I do not need to contact Electronics Expo

This review was modified by its author, Mr-T., on 8/2/09 10:46 AM.

The order process has been an absolute disaster. I have different shipping and billing addresses... this led to 2 phone call and 4 emails to get the order placed (despite the fact that I followed their website's directions prior to placing the order). Then they shipped the item to my apartment, but they restricted the shipping so I could not call UPS and have them hold my purchase pick it up. Combine Electronics Expo's shipping restrictions with UPS's policy against leaving purchases at apartments without obtaining a live signature (i.e., not a signature on a slip left on the door), with the fact that I am not home when UPS delivers and you have an unretrievable package.  
The people I have talked to have been friendly, but ordering from them is just not worth the hoops through which you have to jump. Never again. Absolutely never.

PAIN in the backside to try and get this shipped to an address other than my billing. WAY too much of a hastle but I was over a barrel and was forced to jump through unreasonable hoops to placate the rediculous request so that Electronics-Expo would not be liable on the off chance I was an unauthorized user. I won't be shopping with you again!