Ordered my Yamaha keyboard (PSRE-303) on Monday, item shipped on Tuesday (free ground shipping, by the way), package arrived on Thursday.  
 
Overall, the price of the keyboard was very good, and combined with the free shipping and the "Survival Pack" that was included (had an AC adapter, foot pedal, extended warranty), it was one of the best deals that I could find. The transaction went through smoothly, I received my package in excellent condition and I'm very satisfied with my order.  
 

Ordered a small mixer in the evening. They shipped it the next day and it arrived 2 days after that. Tested the mixer and it works as expected.

Purchased Ibanez RG370dx. Guitar fully assembled with new strings, ready to go out of the box. It had to be tuned ofcourse. Shipped the next day, got it 3 days later with free shipping.

Very very best shipping. Very helpful customer service.  
I order a Casio PX500 digital Piano from them, the price is very good and they shiped my piano the next day using ground shipping, gave me the track number by email.  
1.5 weeks later, my piano still not arrive. I checked UPS web site and found it seems the shipping is stucking somewhere in UPS.  
I then sent a mail to American Musical Supply to mentioned such situation at midnight(12am at CA), they response the email right after 5 minuts and said they'll ship another one few hours later using 2 days air shipping by their cost.  
Then my piano arrived in few days later.  
 
I don't really care about the delay of the shipping as this is not their fault, what important thing is their response time is very fast and willing to help you to solve the problem.  
 
This store is definitely a trustable on-line store, I'll recomment it to any of my friends.  
 

I ordered a bass cabinet from AMS because they had the best price around on it....with the free shipping, I received it in less than 24 hours! Even though they're not too far away (New Jersey to Massachusetts), getting it on a truck less than two hours after my order is amazing. It was well packed when I received it, but one of the corner pieces on it was broken in transit. I emailed customer service and they replied on the weekend and sent me out a replacement for it. They didn't make me RMA the whole thing, they agreed to just send me out the piece, free of charge, via airmail. Awesome customer service. I could not be more pleased with how things went.

I'm very satisfied with AMS. I bought a DJ console from them and they sent it to me as soon as they got it. Although the first one I received had a defect (functional), AMS was very quick (same day) to send off a new one @ their cost (shipping) and even provided me with a UPS sticker so I could send the defective one back when the new one came. I would definately buy again from them.

This review was modified by its author, OjLeno, on 12/20/03 11:02 AM.