Great company, I ordered a pair of shoes around 8:00 p.m. Wednesday had them Thursday the very next day. I tried the shoes on Thursday evening around 10:00 p.m. and they didn't fit because I ordered the wrong size. I called Zappos and they paid for the return, applied the credit to the correct size shoe that they were sending and I had them the next day, Friday. It doesn’t get any better than that in my opinion

Service and merchandise to brag about! I ordered around 5PM their time (PST) and had the hard-to-find shoes at 3PM the next day! Out of sight.Free shipping and if I had to return them, which I don't, it was free both ways. I am their customer for life.

I was looking for board shorts online when I found out that Zappos sell them! What? Not just shoes? Yes. I bought two identical pairs of Hurley board shorts but of different sizes. Because I ordered before 1PM Pacific I received them on my doorstep less than 24 hours later! I kept the one that fit better and I'll be returning the other with free shipping back. I've returned items to them before and they are a pleasure to deal with. I'd recommend Zappos.com to anyone looking for apparel items online.

Zappos.com is the best online store I've ever experienced!!! The customer service is excellent and the staff is very friendly and efficient. The shipping process is amazingly fast! The item is also as described in their website. I am very happy with my purchase.

This is by far the best E-Tailer I have EVER dealt with. I ordered a pair of DC Versatiles at 11:10 AM and they were SHIPPED before 12 Noon, so thats processed, shipped, and on the way within 45 Minutes. Came promptly next day just like they were supposed to (free overnight) and I'm very very happy with my purchase. I could not ask for anything more from a store online. I will deffinetly be ordering plenty from this site in the future.  
 
Thank you zappos  
 
 
*EDIT EDIT* Made another order in total of $179.50 from Zappos just a week after my first order for $84.95. Both orders came in 1 day and were exactly what I ordered.  
 
I love zappos more than I love any other site on the web. I dont order much shoes, but when I do, I know exactly where im going from now on out.

This review was modified by its author, itslogz, on 1/6/08 9:19 PM.

I ordered a pair of shorts and two pairs of shoes from Zappos.com at exactly 12:12 PM PST on 12/23. The site stated that any order placed by 1:00 PM PST on 12/23 would arrive by Christmas with FREE overnight shipping. My order shipped in less than an hour at 1:10 PM PST with UPS. Although the UPS site said delivery would be 12/26, two Zappos CSRs assured me that it would arrive Christmas Eve. The UPS driver dropped it off at 3:02 PM 12/24!! Unbelievably fast. All th way from Louisville, KY to Issaquah, WA in less than 27 hours. Zappos has earned a lifetime customer.

I ordered a pair of ski goggles from them yesterday. I was stunned to find them at my front door today, even though we are in the middle of a major snow storm.  
 
Shockingly good level of service and the shipping was free.

I ordered a pair of shoes and returned them becuase they were a little wide. This is actually my fault since most shoe manufacturers seem to make their shoes a little on the narrow side and I ordered EE instead of medium size.  
 
I do want you to know that I purchase many products from OTC drugs to electronics to small appliances and almost everything else online. I have made hundreds of purchases from many different online stores over the last few years.  
 
Zappos is the best of the best when it comes to the total online shopping experience from buying to returning. They have thought of everything including allowing me to return the package via the USPS which is much more convenient for me than using UPS.  
 
Zappos is a superb online store. I will ordered from them again and highly recommend without any reservations.

I was so impressed by this company, I just had to give them a good word! I ordered shoes for my son's Christmas present the evening of the 27th and received them on the 28th! I do not know how they do it, but I am certainly impressed and the shoes were exactly as shown on their website.

Overnight shipping, item exactly as described. Website is a little clunky.

I've been shopping online for over 10 years now and have to say Zappos has the best service I've experienced. I recently purchased some Oakley sunglasses from them. Their price was 10% off and includes free overnight shipping. It is rare to find Oakleys selling anywhere for below retail, online or not, (excluding eBay). I placed my order on a Saturday and received them on Monday! I don't know of any other place that ships on a weekend. Amazing.  
Anyways, the sunglasses were great but unfortunately I did not get the normally included accessories (ie soft case, nose piece, manual). I called up their CS and we agreed it was likely a customer return in which not all the parts were returned. They immediately sent out a new pair without charging my card again, giving me 14 days to return the older pair. They even gave me a $30 off coupon for my inconvenience, which I immediately applied towards a second pair of Oakleys. Both pairs arrived the next day with all accessories. I even got a handwritten card from the CS rep I dealt with apologizing for the mishap!

Wow! One day delivery on a pair of New Balance shoes shipped regular UPS, from about 400 miles away. Amazing! Of course, they didn't drive the UPS truck, but they did ship the order within hours of my placing it, which is all I can ask. And they shipped exactly what I'd ordered. I would definitely use zappos again.

This is the second time I've ordered from Zappos. Both times were phone orders & both times were using their 110% price match policy. I was greeted with friendly, fast service. Their free overnight shipping is great too. I would like to order more stuff from them in the future.

This company is incredible. I have placed several orders (only reviewing one), all of them over the phone, and all of them using their 110% price protection. Their customer service is friendly, fast, helpful, and make it extremely easy to make sure you are getting the correct product at the lowest price (assuming that you can track that down yourself, they'll match it). No tax, price protection, free overnight shipping, 365 day return policy, and free return shipping labels that you can print off of your own computer make them more competitive than a real shoe store.

This review was modified by its author, xmasorder, on 9/8/07 1:57 PM.

I usually do not write a good review for a merchant but only share my bad shopping experience with the others. This is going to be my big time exception coz Zappos is one big exceptional store and they deserve my 5-star rating.  
 
Zappos mainly sell shoes online. However, they do also sell some other sporty stuffs. My order was a Garmin Nuvi GPS navigator system. Before I'd never heard of Zappos. I ordered from them because they have 110% pricematch policy. Their price is $200 more than the merchant I wanted to buy from. In order to save an exta 10% difference, I gave it a try with Zappos.  
 
I placed my order in the morning at 4 a.m. (yes, I am a night owl) on 09/02, the Sunday during the Labor Day weekend. Next day I picked up the phone and called them, telling them I'd like to pricematch the GPS since somewhere else sold the same item for $200 less. Unlike the jerks from Circuit City, Best Buy, and Staples, the Zappos CSR did not give me any run-around, or any unacceptable and unreasonable excuses to deny my pricematch request. He approved it with no sweat once verifying the source of my pricematch. This is one great pricematching experience, especially when the difference is $200+. Yahoo~  
 
Later in the afternoon, I received another email from Zappos, asking me to call them back since they were unable to reach me by phone and my order was currently on hold. I was like, what the hell?! Has their corporate office changed the mind and not honor my pricematch? I called them up again. The CSR pulled up my order and explained to me since my shipping address was different from the billing address, they would like to speak to me again to verify I was the person who placed the order. He transferred me to their billing department. After another lady verified some informaton with me, then she told me my order would be processed on the same day. They would ship the order by overnight air for free of charge. Since that day was holiday (Labor Day), I would be receiving my order on Wednesday. Zappos shipped my order on the same day on the Labor Day Monday as promised. I expected the order would not arrive until Wednesday as I was advised. Surprisingly, the order arrived today on Tuesday in the afternoon at my doorsteps! I carefully checked my order and I can confim that it is new with the latest map.  
 
I am very satisfied with this shopping experience at Zappos, not only for the lowest price guarantee, but also does the exceptional service they provide, polite and friendly CSRs, lightning order processing, nice protection for shoppers with verification of identity when shipping info is different from billing, free overnight shipping which must cost them alot. They even offer free returned shipping. Two thumbs up with 5 stars! Good job Zappos!

This review was modified by its author, nyctaz, on 9/5/07 12:10 AM.