consistenly the best website out there for shoes. great prices, immediate feedback on order status and amazing shipping speed. If only everyone else could be like these guys.  
 
Awesome!

Ordered 2 pair of Crocs shoes on 02/28/2008. Asked for a price match over the phone. The representative beat the other price by a dollar per pair. He also upgraded from free standard shipping to next day shipping for free. We received the shoes on 02/29/2008. Great service!

I ordered standard 3-5 day shipping, but they upgraded to 2 day with no extra cost. AMAZING COMPANY. Will buy from them again.

Great company, I ordered a pair of shoes around 8:00 p.m. Wednesday had them Thursday the very next day. I tried the shoes on Thursday evening around 10:00 p.m. and they didn't fit because I ordered the wrong size. I called Zappos and they paid for the return, applied the credit to the correct size shoe that they were sending and I had them the next day, Friday. It doesn’t get any better than that in my opinion

Service and merchandise to brag about! I ordered around 5PM their time (PST) and had the hard-to-find shoes at 3PM the next day! Out of sight.Free shipping and if I had to return them, which I don't, it was free both ways. I am their customer for life.

I was looking for board shorts online when I found out that Zappos sell them! What? Not just shoes? Yes. I bought two identical pairs of Hurley board shorts but of different sizes. Because I ordered before 1PM Pacific I received them on my doorstep less than 24 hours later! I kept the one that fit better and I'll be returning the other with free shipping back. I've returned items to them before and they are a pleasure to deal with. I'd recommend Zappos.com to anyone looking for apparel items online.

Zappos.com is the best online store I've ever experienced!!! The customer service is excellent and the staff is very friendly and efficient. The shipping process is amazingly fast! The item is also as described in their website. I am very happy with my purchase.

This is by far the best E-Tailer I have EVER dealt with. I ordered a pair of DC Versatiles at 11:10 AM and they were SHIPPED before 12 Noon, so thats processed, shipped, and on the way within 45 Minutes. Came promptly next day just like they were supposed to (free overnight) and I'm very very happy with my purchase. I could not ask for anything more from a store online. I will deffinetly be ordering plenty from this site in the future.  
 
Thank you zappos  
 
 
*EDIT EDIT* Made another order in total of $179.50 from Zappos just a week after my first order for $84.95. Both orders came in 1 day and were exactly what I ordered.  
 
I love zappos more than I love any other site on the web. I dont order much shoes, but when I do, I know exactly where im going from now on out.

This review was modified by its author, itslogz, on 1/6/08 9:19 PM.

I ordered a pair of shorts and two pairs of shoes from Zappos.com at exactly 12:12 PM PST on 12/23. The site stated that any order placed by 1:00 PM PST on 12/23 would arrive by Christmas with FREE overnight shipping. My order shipped in less than an hour at 1:10 PM PST with UPS. Although the UPS site said delivery would be 12/26, two Zappos CSRs assured me that it would arrive Christmas Eve. The UPS driver dropped it off at 3:02 PM 12/24!! Unbelievably fast. All th way from Louisville, KY to Issaquah, WA in less than 27 hours. Zappos has earned a lifetime customer.

I ordered a pair of ski goggles from them yesterday. I was stunned to find them at my front door today, even though we are in the middle of a major snow storm.  
 
Shockingly good level of service and the shipping was free.

I ordered a pair of shoes and returned them becuase they were a little wide. This is actually my fault since most shoe manufacturers seem to make their shoes a little on the narrow side and I ordered EE instead of medium size.  
 
I do want you to know that I purchase many products from OTC drugs to electronics to small appliances and almost everything else online. I have made hundreds of purchases from many different online stores over the last few years.  
 
Zappos is the best of the best when it comes to the total online shopping experience from buying to returning. They have thought of everything including allowing me to return the package via the USPS which is much more convenient for me than using UPS.  
 
Zappos is a superb online store. I will ordered from them again and highly recommend without any reservations.

I was so impressed by this company, I just had to give them a good word! I ordered shoes for my son's Christmas present the evening of the 27th and received them on the 28th! I do not know how they do it, but I am certainly impressed and the shoes were exactly as shown on their website.

Overnight shipping, item exactly as described. Website is a little clunky.

I've been shopping online for over 10 years now and have to say Zappos has the best service I've experienced. I recently purchased some Oakley sunglasses from them. Their price was 10% off and includes free overnight shipping. It is rare to find Oakleys selling anywhere for below retail, online or not, (excluding eBay). I placed my order on a Saturday and received them on Monday! I don't know of any other place that ships on a weekend. Amazing.  
Anyways, the sunglasses were great but unfortunately I did not get the normally included accessories (ie soft case, nose piece, manual). I called up their CS and we agreed it was likely a customer return in which not all the parts were returned. They immediately sent out a new pair without charging my card again, giving me 14 days to return the older pair. They even gave me a $30 off coupon for my inconvenience, which I immediately applied towards a second pair of Oakleys. Both pairs arrived the next day with all accessories. I even got a handwritten card from the CS rep I dealt with apologizing for the mishap!

Wow! One day delivery on a pair of New Balance shoes shipped regular UPS, from about 400 miles away. Amazing! Of course, they didn't drive the UPS truck, but they did ship the order within hours of my placing it, which is all I can ask. And they shipped exactly what I'd ordered. I would definitely use zappos again.