This store used to be excellent. They still have flawless customer service, but their prices leave a lot to be desired. They got rid of their 110% price match guarantee and now they are just overpriced. Most of their prices are usually a few dollars over MSRP. They say that they would rather have you pay for the customer service, but other stores especially endless.com (owned by Amazon) offer the same level of customer service and the competitive pricing. If they keep this up, I don't think they are going to stay in business too much longer. There is too much competition in the online shoe market to have high prices. Endless.com got my business in the past 4 orders I have placed, because they price match. I canceled a 248 dollar order at Zappos which cost me 186 at Endless for the same items after price matching. Not too many people want to pay a 62 dollar premium just for customer service that they may not even use. Good luck Zappos.

This review was modified by its author, dbb, on 5/6/08 9:56 PM.

Zappos carries a large selection of shoes in a huge range of sizes, including very hard to find wide widths (4E/6E). For more than two years, Zappos was my first choice for all of my shoe purchases because of the wide-ranging selection and 110% price match guarantee and free overnight shipping which made up for the fact their prices were always higher than most of their competition.  
 
Unfortunately, in February 2008 the company discontinued their price match guarantee and free overnight shipping, making them an overpriced choice for footware. You can do much better elsewhere, particularly when it comes to upfront cost. Shop around and use Zappos only if you have no other choice.

This review was modified by its author, phillipdampier, on 3/26/08 9:37 PM.

I was looking for board shorts online when I found out that Zappos sell them! What? Not just shoes? Yes. I bought two identical pairs of Hurley board shorts but of different sizes. Because I ordered before 1PM Pacific I received them on my doorstep less than 24 hours later! I kept the one that fit better and I'll be returning the other with free shipping back. I've returned items to them before and they are a pleasure to deal with. I'd recommend Zappos.com to anyone looking for apparel items online.

I usually do not write a good review for a merchant but only share my bad shopping experience with the others. This is going to be my big time exception coz Zappos is one big exceptional store and they deserve my 5-star rating.  
 
Zappos mainly sell shoes online. However, they do also sell some other sporty stuffs. My order was a Garmin Nuvi GPS navigator system. Before I'd never heard of Zappos. I ordered from them because they have 110% pricematch policy. Their price is $200 more than the merchant I wanted to buy from. In order to save an exta 10% difference, I gave it a try with Zappos.  
 
I placed my order in the morning at 4 a.m. (yes, I am a night owl) on 09/02, the Sunday during the Labor Day weekend. Next day I picked up the phone and called them, telling them I'd like to pricematch the GPS since somewhere else sold the same item for $200 less. Unlike the jerks from Circuit City, Best Buy, and Staples, the Zappos CSR did not give me any run-around, or any unacceptable and unreasonable excuses to deny my pricematch request. He approved it with no sweat once verifying the source of my pricematch. This is one great pricematching experience, especially when the difference is $200+. Yahoo~  
 
Later in the afternoon, I received another email from Zappos, asking me to call them back since they were unable to reach me by phone and my order was currently on hold. I was like, what the hell?! Has their corporate office changed the mind and not honor my pricematch? I called them up again. The CSR pulled up my order and explained to me since my shipping address was different from the billing address, they would like to speak to me again to verify I was the person who placed the order. He transferred me to their billing department. After another lady verified some informaton with me, then she told me my order would be processed on the same day. They would ship the order by overnight air for free of charge. Since that day was holiday (Labor Day), I would be receiving my order on Wednesday. Zappos shipped my order on the same day on the Labor Day Monday as promised. I expected the order would not arrive until Wednesday as I was advised. Surprisingly, the order arrived today on Tuesday in the afternoon at my doorsteps! I carefully checked my order and I can confim that it is new with the latest map.  
 
I am very satisfied with this shopping experience at Zappos, not only for the lowest price guarantee, but also does the exceptional service they provide, polite and friendly CSRs, lightning order processing, nice protection for shoppers with verification of identity when shipping info is different from billing, free overnight shipping which must cost them alot. They even offer free returned shipping. Two thumbs up with 5 stars! Good job Zappos!

This review was modified by its author, nyctaz, on 9/5/07 12:10 AM.

Zappos is great to work with. Usually I can find marginally better prices somewhere else, but Zappos has a great shipping & return policy that can't be beat--and they back it up by actually following through.  
I've always gotten my shipment within just a few days and have had no trouble with returns if I've had to make them. This is a really good internet retailer to buy from.

This is the BEST place to buy shoes online! They have great prices, FAST shipping, and the best return policy! If your shoes don't fit, you can send them back to them for free!!!!  
 
I'd DEF. recommend zappos.com! I was going to buy from another site, but then was told about zappos.com from a friend, and she was right! I'm def. doing business with them agian.

This online vendor is unbelievable, but in a great way! I ordered a pair of their designer color Sorel Women's Caribou boots on December 27th, and very late at night. Not only was Zappos over $10 less expensive than anywhere I could find the boots, they had free UPS ground shipping as well.  
 
I was notified very quickly with an order confirmation on the 27th also, and within several hours, I was sent an email stating that they had upgraded the free shipping to 2nd-day at no charge .... OMG, freaking awesome ... I received a tracking email today, and the UPS site showed the delivery date was actually set for the 29th, so I wasn't expecting the boots for at least another day.  
 
Well, UPS just dropped them off, on the 28th, the day after I ordered them!!! The boots look great, and I'm sure Mom will enjoy them like she has with her original Caribou boots for the last 8 years. This is the way you wish all online vendors treated their customers, and it's no wonder why Zappos should score a perfect 10!  
 
Thanks Zappos.

Zappos has some of the best customer service I have ever seen. I had problems with a pair of shoes. I sent them back and before they got them they issued me a refund plus gave me a $30 gift certificate to use with my next purchase. That is the best customer service I have ever seen. I will def. recommend them to other people.

This review was modified by its author, roadrashtx, on 6/14/04 7:11 PM.

Fantastic experiance. The shoes were extremly low price, and extrely high quality; something you usually don't expect. I thought for sure that shoes were outlet-type products, but they were perfect in every way. The pictures on the site did not mislead, and actually were entirely helpful in making my purchase decision.  
 
Shipping was free AND fast. I really cannot say enough good things about my experiance with Zappos. I hope to do business with them again, and continue to browse their site every so-often checking for anything that catches my eye.

I purchased a pair of shoes during a 'free shipping' special. The order got upgraded to next-day shipping for free, and I received the shoe on the following afternoon.  
 
The manufacturer's size turned out to be larger than what I wanted, so I returned the shoes. This involved printing out a UPS return label, slapping it on the original box and dropping it off at the nearest UPS pickup. Entirely hassle free, no additional expense incurred.  
 
The return was processed without hassle, and I have since reordered a smaller size shoe from Zappos.  
 
Overall, I am thoroughly impressed. Certainly one of the best online retailers I've had the pleasure of dealing with.

I bought a pair of hard to find addidas shoes. Not only was i incredibly pleased with the shoes, i was thrilled to see that my order was shipped next day! Excellent service, decent pricing, and ridiculously fast shipping.  
 
Will order again!