Comparison shop, read reviews, find savings, at ResellerRatings.com.
Comparison shop, read reviews, find savings, at ResellerRatings.com.
Trusted stores, avoid scams, shop smart.
Reviews: 411,251 | Stores: 22,266 | Online Users: 740 please login
BROWSE STORES: #|A|B|C|D|E|F|G|H|I|J|K|L|M|N|O|P|Q|R|S|T|U|V|W|X|Y|Z
Compare Prices
 Before you checkout, quickly check prices at other stores.
Search Products:

Cameras

HDTV's

iPods

Laptops

GPS/Nav


Phones

Camcorders

Desktops

Watches

Storage
Store Rating and Reviews Zappos

Homepage: http://www.zappos.com Shop Now at Zappos

Cameras

HDTV's

iPods

Laptops

GPS/Nav

Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & contact reviewers.
Which companies are Merchant Members?
  
Overall Customer Satisfaction Rating  
Six-Month Rating: 9.22 / 10
Write a Review
Six-Month Reviews: 16
Lifetime Reviews: 170

   


Lifetime Rating: 9.57 / 10
All Stores Avg.: 7.91
6.88 Pricing of Products and Services
9.22 Likelihood of Future Purchases
9.38 Shipping and Packaging
9.17 Customer Service
10.00 Return or Replacement
Show Reviews Read all 170 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 

  information not provided
 

  information not provided
 

  information not provided
 

  information not provided
 

mailing address:
customer support email:
phone:

customer support:
business hours (est):

FAX:



Active Discussions
Google Nexus One Unveiled (2)
Should we need to considering don’t do bu... (8)
Selling Xbox Live 1 month codes!!! [$3 do... (1)
HomeGoodz:having bad experience with orde... (13)
God of War 3 (1)
Experiences with shopping at KEH Camera B... (2)
Cyberpowerpc.com Any Good? (18)
SIIG (1)
 Best of the Best (today) at Dealighted
49.99 from 229.99 Craftsman 4 Drawer Quiet Glide Roll-Away, Red
Columbia Sportswear Zing Full Zip Fleece, Grill Print, 24 Months for...
$79.99 from 279.99 Craftsman 26 in. 4-Drawer Ball-Bearing Roll-Away,...
Toshiba Laptop $399 4GB DDR3, 320GB HD, 15.6", 2.2ghz Dual Core,...
Canon Faxphone L90 Laser Fax/Printer FAR Amazon
Corelle Livingware Winter Frost 16-Piece Dinnerware Set For $20.54 (...
H&R Block At Home 2009 Deluxe Federal + State + eFile [Formerly...
Yamaha Bluetooth Wireless Stereo Speaker (Compatible w/ iPhone)...
HP dm3 .... Cheapest brushed aluminum 13.3" CULV laptop? ... $489 AR...
Yamaha RX-V765 for $399 again!!!!
All PS3 Gold Box - Starting midnight Pacific time, Monday, March 22 @...
Craftsman 4 Drawer Chest $59.99 from 98.99
Today's Best People Powered Deals

Participating Stores

These stores monitor their reviews & can resolve issues.

  See all 556 Merchant Members!
Trust and Ethics Policy
 Zappos Customer Reviews
Page 1 of 12sort reviews by:
high low helpful by date
time period:
past week past month all
Reviews 1 - 15 of 170
1 | 2 | 3 | 4 | 5 | .... | 12   Next Page
Very Dissatisfied
Reviewer: superseller256
Click Here to See the Profile for superseller256

12/10/09 2:21 AM
I have had a horrible experience with zappos.com In addition, they advertise ultra low prices on google product search that do not exist! beware, this is both illegal, in violation of google policies, and a scam to drive traffic to their website

Very Dissatisfied
Reviewer: sonko2010
(read my 2 reviews)
Click Here to See the Profile for sonko2010

3/19/09 3:59 PM
Disappointing at best. After seeing Zappos highlighted on the TV show, The Apprentice, I thought I would give them a try. Despite their website, which lacks visual appeal and is quite dense with information, their selection of shoes is OK. They lost a sale, however, when they did not have a size I needed, so instead of buying two pairs, I only purchased a pair of $200 Cole Haan Oxfords.  
 
An hour after I made my purchase, as I was attempting to see the status of my order, I noticed that the $200 price of these shoes had now dropped to a sale price $137. When I sent an email highlighting this fact to their customer service, I was told that they would not honor the reduction in price because they do not follow "industry standards" for price matching on different colors of the same shoe. I find this confusing at best and dishonest at worst. What retailer offers different prices on different colors of the SAME exact model shoe?  
 
Now I know one.  
 
Today, Zappos had the chance to earn a new customer who loves shoes. They blew it. I will return the shoes I ordered, at their expense, and hope that they quickly adopt a better business sense. They tout their "amazing customer service and unique shopping experience". I can certainly attest to the latter...it was a "unique experience" and one that I will not repeat with them. Especially when they are so many other choices. I wonder what Donald would say?  

Very Dissatisfied
Reviewer: Fuerza
(read my 6 reviews)
Click Here to See the Profile for Fuerza

7/24/08 8:38 PM
Skip Zappos - shop somewhere else!  
 
Zappos used to be the gold-standard in online shoe stores but they are quickly falling from grace. They used to have an aggressive pricing policy, 110% pricing guarantee, but they decided to do away with it. I spoke to a live customer service rep and got the most bogus and lamest answer when I asked why they stopped beating the competition - because they really want to focus on "good customer service". Hmmm - maybe their overpaid marketing director slept through that MBA class on bringing in business, but competitive pricing IS a customer service issue. And with the economy in the shape that it's in, customers deserve both good service AND aggressive pricing. ShoeBuy.com got my latest orders because they still know how to beat the competition's prices. And if they can do it, so can Zappos. At this point, Zappos has been relegated to my 'try-on' store. I take advantage of their free shipping and returns and then go elsewhere to buy the shoes for less. Sorry Zappos...Hopefully, the CEO will wake up from his deep slumber and realize he is losing customers in droves. Mr. CEO, I suggest you get back into the game before it is too late. Good luck to you! (you're gonna need it)

Very Dissatisfied
Reviewer: mediahound
(read my 37 reviews)
Click Here to See the Profile for mediahound

7/21/05 10:13 PM
update - March 2008.  
Zappos.com no longer price matches other stores. Yet another reason not to shop there.  
 
Zappos.com has a bad attitude with regards to customer support. I tried to place another order and their system was down, it wasn't accepting any credit cards. When I called to inform them, they rudely told me that there is no way it was their system, but rather that I should call my bank.  
 
There was no problem with any of my credit cards but I called my bank anyway and they verified that everything was fine with my credit cards.  
 
When I called Zappos back, by then they woke up and got a clue, admitting to me that indeed they had a problem with their credit card processing system.  
 
I hate Zappos.com's attitude of automatically blaming their own customers for a problem which was in actuality their own. They wouldn't even consider the possibility that they were experiencing a problem on their end, instead telling me that it was my problem and not theirs. When I asked them to check to see if they were experiencing any problems on their end, they should have admitted that there might have been a problem on their end and then look into it.  
 
I have a real problem with a company falsely blaming their own customers like this, it's plain wrong.

This review was modified by its author, mediahound, on 3/28/08 6:44 PM.

Dissatisfied
Reviewer: dbb
(read my 15 reviews)
Click Here to See the Profile for dbb

5/6/08 9:23 PM
This store used to be excellent. They still have flawless customer service, but their prices leave a lot to be desired. They got rid of their 110% price match guarantee and now they are just overpriced. Most of their prices are usually a few dollars over MSRP. They say that they would rather have you pay for the customer service, but other stores especially endless.com (owned by Amazon) offer the same level of customer service and the competitive pricing. If they keep this up, I don't think they are going to stay in business too much longer. There is too much competition in the online shoe market to have high prices. Endless.com got my business in the past 4 orders I have placed, because they price match. I canceled a 248 dollar order at Zappos which cost me 186 at Endless for the same items after price matching. Not too many people want to pay a 62 dollar premium just for customer service that they may not even use. Good luck Zappos.

This review was modified by its author, dbb, on 5/6/08 9:56 PM.

Dissatisfied
Reviewer: phillipdampier
(read my 3 reviews)
Click Here to See the Profile for phillipdampier

3/26/08 9:35 PM
Zappos carries a large selection of shoes in a huge range of sizes, including very hard to find wide widths (4E/6E). For more than two years, Zappos was my first choice for all of my shoe purchases because of the wide-ranging selection and 110% price match guarantee and free overnight shipping which made up for the fact their prices were always higher than most of their competition.  
 
Unfortunately, in February 2008 the company discontinued their price match guarantee and free overnight shipping, making them an overpriced choice for footware. You can do much better elsewhere, particularly when it comes to upfront cost. Shop around and use Zappos only if you have no other choice.

This review was modified by its author, phillipdampier, on 3/26/08 9:37 PM.

Dissatisfied
Reviewer: pwscott
Click Here to See the Profile for pwscott

12/23/06 11:55 AM
I specified to have the gift certificate I bought online for my brother emailed the day I bought it- 12/21/06. On 12/23/06 he still hadn't received it. I called customer service and had to wait for the clerk to finish a spell of laughing at something to find out they just plain never sent it. When I asked how I will know when they do actually send it she told me "Ï already told you we just sent it". When I replied that she told me he should be getting it "sometime soon", she told me I ought to call my brother and find out if he got it or not.  
Yes, I get that they are having some kind of problem with gift certificates, but I thought that was terrible service.  
My wife's experiences with them have been very good on the other hand.  
Updated- My brother did receive the certificate albeit two days later than requested and he was satisfied with their service in delivering his new shoes.

This review was modified by its author, pwscott, on 1/2/07 1:45 PM.

Somewhat Satisfied
Reviewer: bubbaxefe
(read my 3 reviews)
Click Here to See the Profile for bubbaxefe

1/25/10 5:38 PM
Got some good shoes and shipped quickly.

Somewhat Satisfied
Reviewer: WildWop
(read my 2 reviews)
Click Here to See the Profile for WildWop

5/16/08 9:53 AM
Their customer service is consistently helpful and friendly, even through two exchanges on the same order! I placed the original order with 3-5 day shipping and was upgraded to next-day for free, a trend that continued through the exchange process  
 
Hands down the best experience I've had ordering shoes online; I will definitely be frequenting the site in the future

Somewhat Satisfied
Reviewer: markkjar
Click Here to See the Profile for markkjar

10/19/06 2:59 PM
I would never bought anything from Zappos before I had read the reviews for the product. www.ShoeRating.com may be a suggestion for finding ratings and reviews.

Somewhat Satisfied
Reviewer: mikesuefle
(read my 13 reviews)
Click Here to See the Profile for mikesuefle

3/29/06 3:38 PM
Interesting kids merchandise; purchased unique boots and raincoat set for 3 yr old. Had to search for the raincoat on site; not obvious.  
Delivery was especially quick, well in time for the event for which purchased.

This review was modified by its author, mikesuefle, on 4/8/06 8:19 PM.

Very Satisfied
Reviewer: tueschi
(read my 2 reviews)
Click Here to See the Profile for tueschi

3/12/10 2:05 PM
I purchased from Zappos before but this is the first time I write a review.  
Zappos is the absolute best on-line store. They carry a wide variety of top line foot wear, handbags and a lot of other items. Their customer service, fast and free shipping w. upgrade is without equal. Many other merchants on the web could learn from them. I never had a bad experience with Zappos and highly recommend them.  
We will remain a loyal customer. Thank You - Zappos!

Very Satisfied
Reviewer: bwave
(read my 10 reviews)
Click Here to See the Profile for bwave

3/10/10 8:57 PM
One of the lowest prices for Nike running shoes I could find, only about $3 more than "questionable" vendors. I placed order at 12:07am (that's after midnight) on SATURDAY. I received product at 11am on MONDAY by UPS. Fastest shipping I've ever seen all my years of mail-order purchases. Genuine Nikes, safely packaged, with followup after the sale emails to make sure I was 100% happy. I've recommended Zappos to family and they've all experienced the same great service. My sister had a pair of shoes she just was not happy with and Zappos was extremely friendly about return and even paid for shipping back to them! (return shipping label emailed to her) Very few companies will do that!

Very Satisfied
Reviewer: jamesfoster874
(read my 4 reviews)
Click Here to See the Profile for jamesfoster874

3/6/10 5:45 PM
Got some nice shoes for my son for his birthday, way cheaper than Footlocker too.

Very Satisfied
Reviewer: noodle192000
(read my 28 reviews)
Click Here to See the Profile for noodle192000

2/27/10 11:54 PM
Zappo's is excellent even if their prices are higher than other places. I will gladly pay more at a store like this that has such a great return/exchange policy even though I haven't had to use it as of yet. Every time I have used them they have upgraded my shipping for free. I was worried about their service diminishing when Amazon took them over, but that appears not to be a problem.

Page 1 of 12
1 | 2 | 3 | 4 | 5 | .... | 12   Next Page
Compare Prices
 Before you checkout, quickly check prices at other stores.
Search Products:

Cameras

HDTV's

iPods

Laptops

GPS/Nav


Phones

Camcorders

Desktops

Watches

Storage

home | for merchants | advertise | trust & ethics | add a store
help/faq | privacy policy | terms of use | our reputation | contact us
ResellerRatings.com® Copyright 2009
All Enthusiast, Inc.
Deals and Bargains
Tech Support Forums
ResellerRatings Saved me from a Digital Camera Scam