I found Zappo at Resellerratings.com. Thank you for your helping me find onlines store's I can trust. Your information was very helpful.  
Zappo's online store is one of the best I have used.I have place three orders in the last month, one was a return whicn was taken care of very fast. The return shipping was paid by Zappo and they credited my account a day after confirming the return. The other two orders were as described and shipped to me very very fast. They have the best selection of Running shoes I have seen. They not only had what I wanted but a good selection of colors too. I will definetly shop with them again.

This review was modified by its author, mc8, on 10/16/09 6:20 PM.

The New Balance shoes I ordered for my wide-footed son were priced right, arrived quickly and fit well. Unfortunately they started to fall apart after about 10 days of normal wear. I told the good people of Zappos and they made good right away. They apologized, issued a refund and upgraded me to VIP status for my troubles. I was already a happy Zappos customer, now I am practically an evangelist.

I did a search for a pair of shoes. It listed a great price, and it was at Zappos. When I clicked on the link the price was not what I had seen at the search site. I emailed Zappos, told them about the difference. I can't tell you how nice they were, except to say they honored the lower price and were more than helpful in placing my order. There policies are in the best interest of their customers and from my experience, they bend over backwards to please & help you. Their Customer Service Rocks! I will shop their first when I need any of the items they carry, especially shoes. Bonus, Free shipping both ways too!!!! Zappos, is one great place to shop!!!!

I ordered a pair of Uggs in pink for my new step daughter. Was happily waiting to get them next week, but to my surprise you guys sent it next day air for FREE!! Great job and great service. Boots are beautiful and will always look to you guys first. Thanks .

As usual, Zappos delivered the product on time, with minimal packaging, and with no shipping charges or return. Plus, you always get a 1-day shipping upgrade!  
 
People think I'm strange for only buying shoes online, but it's so easy with Zappos because they don't charge to return shoes...just order the sizes you're between and try both. It's always a perfect experience shopping there.

This review was modified by its author, kca, on 9/18/09 3:44 PM.

Ordered my shoes for the cheapest price I could find online from Zappos. Shipped quickly and received them 5 days later.  
 
right price, right product, and right time= I will be ordering from them again!  
 

I absolutely love zappos.com and always shop there for my kids shoes. I love it because they give me free shipping back and forth and the shoes are always perfect quality. I use them for 3 years now and will always use in the future.

shoes, shoes, and more shoes. i never thought i would buy shoes online. I'm a nordstrom kind of gal.  
but i was very impressed. especially with their selection. then after the order was placed i was even more impressed with how quickly it shipped! Amazing... same day!  
I don't know why i didn't do this earlier!  
 
I'm getting my next pair of shoes from here. I think they've converted me!  
 
I want to be featured on the front page as top reviewers. I'm half way there. :-) I don't so as much online shopping, but i think i can drum out 8.  

I've ordered from Zappos about ten times now, and each time has been terrific. The layout of the site isn't the greatest, but I can easily find what I'm looking for with a search and know the precise availability of a product.  
 
I've found the pricing to be a bit sporadic, sometimes you'll get a decently priced item but a lot of the time you're paying more than MSRP. I guess they have to cover their bases with all the free overnight shipping upgrades.  
 
They claim to take back returns 365 days a year, but I haven't tested them on that yet. I did however return a pair of shoes I had for six months just laying around in my closet (I was stubborn and wanted them to work). I wore them a couple times but ultimately ended up returning them. The return process was quite simple, you do it all online.  
 
I'll shop around a bit to compare prices, but if I need something the next day I would definitely order from Zappos.

Ordered a Humminbird 1157c gps for $1823.40 online 04/06/2009 a Sunday. Got a call from Zappos on Monday to call and confirm order.I think this is the upgrade for more money call. so I call Zappos ready to cancell the order.Can't rember the mans name but he was realy nice. Said they check all big money orders just to be sure. I needed the gps by friday for install. now I have lost 1 day. Ask if I could upgrade shipping and was told they would ship it next day for free.I got home Tuesday at 4:10. UPS driver was at my door with my package in his hand. THANK YOU ZAPPOS Ron Crider Cocoa Florida

This review was modified by its author, faiza, on 4/17/09 10:10 PM.

Disappointing at best. After seeing Zappos highlighted on the TV show, The Apprentice, I thought I would give them a try. Despite their website, which lacks visual appeal and is quite dense with information, their selection of shoes is OK. They lost a sale, however, when they did not have a size I needed, so instead of buying two pairs, I only purchased a pair of $200 Cole Haan Oxfords.  
 
An hour after I made my purchase, as I was attempting to see the status of my order, I noticed that the $200 price of these shoes had now dropped to a sale price $137. When I sent an email highlighting this fact to their customer service, I was told that they would not honor the reduction in price because they do not follow "industry standards" for price matching on different colors of the same shoe. I find this confusing at best and dishonest at worst. What retailer offers different prices on different colors of the SAME exact model shoe?  
 
Now I know one.  
 
Today, Zappos had the chance to earn a new customer who loves shoes. They blew it. I will return the shoes I ordered, at their expense, and hope that they quickly adopt a better business sense. They tout their "amazing customer service and unique shopping experience". I can certainly attest to the latter...it was a "unique experience" and one that I will not repeat with them. Especially when they are so many other choices. I wonder what Donald would say?  

On-line shopping doesn't get any better than Zappos. They have a great selection, great prices, free shipping and often they even upgrade your free shipping so your package arrives the NEXT DAY. Returns are easy. They are fantastic!

Zappos has one of the best customer service. the price is not the best but you can always trust and count on them to be there when you need any help.  
I definitely recommend Zappos(or Endless.com) for online shoe shopping. and definitely do not recommend shoebuy.com!!!-they might put you on their no-return policy....

Zappos is probably the best online store I know. They have great prices, but the thing that makes them great for me is their SUPER FAST shipping - even with free shipping. I usually receive anything I order from them (even clothes - I thought once they started selling more than shoes the shipping might change) within 2 days - if not the next day. They ship from Kentucky. I wish Zappos will continue to add to their merchandise (become another Amazon) but keep the super fast shipping. Zappos is the first place I shop for apparel online.

I ordered a pair of volleyball shoes. Being a VIP member, it was shipped FREE with next-business-day delivery. Although their policy says that in order to receive it next day, the order placement deadline is 1pm PST, I received the order next day despite placing order at 4pm PST. Bravo for fast shipping.  
 
For delivery, UPS did some goofup, showed package delivered at front door, but I couldn't locate it. I called zappos, they immediately initiated a trace with UPS, and offered to ship me a replacement product with the trust that if I receive both, I will return one of them. I told them I can wait a couple of days for UPS investigation since I was not in a hurry and there's no need to send a replacement immediately. Fortunately, within 2 hours, the UPS driver came back, I came back from office to meet him, and he said he had left the package in my patio. This is still a mystery to me, that the package was not in my patio in the morning, when the UPS website showed it as delivered at FRNT DOOR. I am just happy I received it finally.  
In any case, I am extremely pleased with zappos customer service. I will definitely buy from zappos.com again.