| ChiefValue [a Newegg Inc. Company] Customer Reviews - Page 41 |
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6/3/04 5:17 PM
I bought 5 digital cameras by now from them, 4 delivered on time and with no problems. Straightforward website, plenty of info available, no pushy follow-up calls, Fedex tracking numbers and order confirmations in e-mails. The website can be accessed also to verify the status of your order in their system.
On the 5-th camera I had a slight problem: they canceled my order saying the address doesn't verify with the credit card company, although I used the same card to buy a camera just 1 hour before and that transaction went well :) anyway, I called them back when I saw no e-mail in two days and they said the online system had a glitch. I reordered the item and was offered an upgrade to overnight delivery for free.
Overall: good website, small prices, polite customer service, will continue to buy from them (in spite of the glitch). This review was modified by its author, kyry, on
6/16/04 3:36 AM.
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6/2/04 2:43 PM
Very bad customer experience!
Credit card was charged, but order was cancelled. After credit card was charged the store decided to verify my information with american express and something didn't match (which is also surprise which I need to resolve), so they send me email to resolve the issue within 3 business days, but they cancelled the order the next business day and couldn't give explanation why.
Buttom line: they charge money in advance, and cancel your order without working with customer.
On top of that the representative I called wasn't helpfull at all: first one dropped the phone, second just said there is nothing he can do to help.
Sure, I can create new order and start the process again, but I beleive the store and represntative should be more helpfull and responsive.
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5/8/04 2:07 PM
Purchase the Nomad MuVo Nx player; excellent service, price, delivery...would use this site again
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5/1/04 4:07 PM
Recommend the seller - excellent service,
fast shipping and prompt e-mail notification.
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4/20/04 8:54 AM
Epson 2200 printer. VERY satisfied with the whole experience.
4/15 9:15am: Ordered Epson 2200 Printer
4/15 9:30am: Credit card charged
4/15 9:45am: FedEx tracking info received
4/15 5:50pm: Package picked up by FedEx
4/19 5:30pm: Printer sitting at my front door: 1 day early!
I wish their selection were wider, but the experience was first-rate.
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4/18/04 3:51 AM
Bought a Tungsten C from them; the price was the best of all the places online, and I was able to reach them easily via phone before buying to ask a question about the rebate. I haven't had any problems with my Tungsten C, so I can't say I've really had to test chief value... but they were quick with the confirmation email, and it shipped the next business day (I ordered on a Sat.). They also sent the fedex tracking #, with a link to track it. I would definitely buy from them again.
Oh, and if you're unsure because they don't have many ratings on this site, check out bizrate.com: 1000+ people say they basically rock.
http://shop.bizrate.com/ratings_guide/cust_reviews__mid--61317.html
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3/16/04 7:11 PM
The website is very user friendly. Items are easy to find and they have great information about the products. The reviews were very helpfull.
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3/16/04 3:28 PM
Very pleased with our experience with ChiefValue. Camera arrived when expected, it was brand new, as expected. I spoke with customer service before finalizing the order and they were professional, helpful and did not try to sell me anything I did not ask for.
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2/15/04 6:46 PM
I purchased a Canon1860 with them. Bought it directly from the web site, came in perfect new box at the estimated time. Got three e-mail verifications. I have not dealt with the customer service because it works perfectly fine.
I see no reason not to purchase here again.
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2/14/04 10:00 AM
I was in the market for a news scanner and after using some of the searchbots found ChiefValue.com. I had never heard of them but, felt that their website provided all the necessary information and, with a low price and free shipping thought I would give them a try. Glad I did as after ordering online I received a confirmation and shortly thereafter,within a day, a tracking number via email. The scanner came within 3 business days and I was up and running. Am very satisfied with their prices and service and would not hesitate to use them again.
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1/3/04 3:56 AM
Very Satisfied...First time used. Shipped immediately.Delivered before expected date.No hassles what so ever
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12/28/03 2:45 AM
This was my first order from ChiefValue.com.
I ordered an Olympus C-750 digital camera for my wife for Christmas. The order was placed 12/18 (Thu afternoon). With FedEx 2Day shipping, the order was guaranteed to arrive by 12/24 and it did, with a day to spare--the order shipped Fri 12/19 and arrived at my door Tue 12/23.
The ordering process was smooth, the price easily $100 less than was available locally, and the feedback from the etailer was superb, with real-time status updates via web and email. The shopping cart and invoicing process is exactly like that of NewEgg.com; perhaps CV and NE are different divisions of the same company, or at least use the same software.
My only quibble? The order was shipped 12/19, but I didn't get a tracking number until Sun 12/21. This is admittedly a minor annoyance at best, especially given that this occurred during the last weekend before Christmas.
There were other etailers that had lower prices; the cheapest was about $100 less. Given that this was a $600 MSRP item, $350 seemed too good to be true. Subsequent research via Google, ResellerRatings and PriceGrabber seemed to confirm this (thanks, guys).
CV did not have an extensive rating history on the ratings sites I visited, but what was there was generally very positive. Newsgroups had nothing negative to say, either.
In conclusion: CV delivered what it promised, when it promised, without any aggravation whatever. The automated ordering system worked smoothly, and it kept me adequately informed throughout the process.
I would buy from CV again, and will recommend them to my friends.
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12/13/03 10:01 PM
Everything worked well. I ordered, they shipped when they said they would. Lowest price with free shipping.
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11/26/03 10:01 AM
I ordered a Brother HL1440 Laser Printer ($180 including shipping). The printer was shipped the same day as my order, arrived FedEx in 3 business days in perfect condition.
Definitely a good value and an excellent Company to deal with.
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