UPDATED REVIEW
I posted my original review regarding an order that should have shipped the next day, but according to Chief Value's website, had not even been packaged yet -- 4-days later -- even though my Visa card had been charged right away. To make matters worse, their Live Chat system was not responding to my numerous attempts to contact Customer Service...
Turned out that my order did indeed ship on time and the package arrived the day I originally expected it to. Chief Value's order progress system simply had a temporary problem preventing it from posting current order status.
CV's Customer Service promptly contacted me after seeing my original review here and expressed a willingness to resolve any remaining issues. Among other things, they acknowledged there had been a problem with their website order tracking system and they were making efforts to make it more reliable. Similarly, they were also working with the company which provides their Live Chat support system and hope to soon have that working reliably again.
So, in light of these developments I can say this: Chief Value has demonstrated to me a genuine desire to maintain high standards of service to their customers and to quickly resolve any disputes or misunderstandings that may occasionally arise. They have certainly resolved my dispute, so I am willing to continue buying PC hardware from them for my business.
ANOTHER UPDATE
I placed an order on 10-16-09 (Friday late afternoon) and their order status system seems to be working fine now. On Sunday I recieved 2 emails: one showing my order shipped out already (on Sunday!), including the tracking number; the second was the sales invoice. Keep up the good work Chief Value! :-)
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This review was modified by its author, RWP, on
10/18/09 10:09 PM.