I was suckered in by the fact that ChiefValue is a NewEgg Company. I've ordered from NewEgg for 10+ years and have only had a couple unresolved problems in all that time. However, ChiefValue is NOT NewEgg!  
 
I tried to place an order last week, but was unable to do so because of this error: "Sorry, the credit card your provide is not valid. Please try again using the correct credit cart information.' No, I did not make typos - that is the EXACT error I received. After calling customer service, I was told I'd be contacted back within an hour; this didn't happen until the next day after I'd left on vacation. The voice mail said that their credit card processing portal was down and now fixed.  
 
I tried again to order what I need yesterday and got the same error - another call to customer service and another promise to call me back within an hour. Just before leaving for the night 5 hours later, they called me back. We discovered that the name on a credit card cannot have a hypen in it, even though this is the way the name on the card is written. OK, so I can now get past the error and order right? Yeah, that's what I thought too.  
 
It now tells me that there's not enough inventory, even though the customer service rep checked and said that there's plenty. She suggested that it's my browser (Firefox), computer (Slackware Linux), or network. So, I changed to another computer, this one running XP and used Internet Exploder on a completely separate internet line. Same thing, but she just kept saying that it's my system.  
 
I asked if I could order from NewEgg and have the deal matched to ChiefValue, since they're both the same company. She said that even though CV is owned by NewEgg, everything is separate. (Regardless of the fact that she introduced herself as "---- from NewE... ChiefValue" when she called.)  
 
I haven't been able to order from ChiefValue, even though I'd very much like to. I've given up on ordering from them, even though they're significantly less expensive than everybody else for the same item. My opinion of NewEgg has also gone down because of this experience.

Monitor price dropped after I bought, contacted chiefvalue and they basically said oh well. I cannot understand how not refunding original sale price to the new sale price helps people with limited resources like chiefvalue claims.  
 
"This is done in a conscious effort to help those with limited resources, such as fixed incomes, etc.  
have the opportunity to participate and enjoy the ability to have equal buying power with us as others who may have more financial latitude."  
 
"we truly are doing the utmost that we can as a company to contribute to the human cause by doing the right thing whenever and wherever we have the opportunity"  
 
I gave them the opportunity to do right by me and they declined so I decided that I, according to their logic, would be helping them out by changing my review from positive to negative.  
 
They do ship fast but their customer service sucks. I will only order from chiefvalue if their price is lower than everyone one else.  
 
Chiefvalue is "a newegg company" but newegg has a 9.5 plus rating and chiefvalue's 6 month rating currently is at 8.0. What gives with the poor service from chiefvalue's management.

This review was modified by its author, mrflylow, on 8/5/09 4:43 PM.

The worst customer service experiences I've ever received!  

This review was modified by its author, for.digit, on 5/21/09 5:52 AM.

I didn't think it would be worth the time to do this (a $10 credit), but just looking through my email (and being bored) I saw a email that reminded me of one of the worst customer service experiences I've ever received.  
 
It all started when I ordered a jawbone headset from them and noticed it cheaper on Newegg. I called them to price match (as I was told Newegg was their sister company). They denied this over and over and long story short; after proving the cheaper price and them admitting Newegg was a related company, the woman named "Espy" I spoke to said she would refund the money but that she noticed that I wrote a negative review (the first version of this post) and basically implied that I would need to take this down or change it first (which I stupidly did). Well it's back up and I hope people know what a cheap and unprofessional company this is.

This review was modified by its author, azamjunejo, on 5/2/09 1:48 AM.

I ordered a PC DVD burner from ChiefValue. I realized it was an OEM burner which means no packaging, but I felt it was not new because there were Scotch tape marks on it as well as stickers which were scratched off. The plastic bag was also dirty and wrinkled. I have bought hundreds of PC-related accessories online before, so I feel I'm pretty good at distinguishing a return and a new item. I was upset about it enough that I e-mailed ChiefValue the same day I received my item. I would have returned it out of spite, but there's a restocking fee for returns. I only received an automated e-reply that CV received my e-mail.  
I probably won't buy from ChiefValue again especially since you can get the exact deals from Newegg (which owns CV). I am really fond of Newegg. I trust them and I love their service. The only reason I made this purchase from CV was because they offered free shipping on this particular item and Newegg did not. Next time, I'll wait or just pay the extra few bucks for the premium service and prompt delivery I always get from Newegg.

This is one piece of crap company. I order 2 32GB flash drives on 10/29/08 and the website site says it was in stock. Later, they claim it was on backorder and that my order would still be valid. Now, they say my order is canceled and if I want to reorder it is more than double the price for each one. Freaking crooks w/ their bait and switch tactics.

The hard drive was DOA. They made me pay for return shipping, and still have not sent the replacement drive. It's been over two weeks since my original order, and a week since I returned the drive.  
 
They said it will be shipped in 1-2 days, yet it has been 4 and there is no indication that it will ever ship.

I ordered a printer on 7/21/08 and my credit card was charged on that same day. Waited a week and tried to contact them about the order status and was told I would get a call back ASAP. 4 more days later I got a call that the printer somehow is no longer available and I would receive a refund. I would not consider to order from them again in the future.

This review was modified by its author, johnnyxyz, on 7/31/08 11:12 AM.

7 FULL DAYS after I ordered a 750GB Seagate hard drive. It's still sitting at step 3 of 5 waiting to be "packed" to ship.  
 
Order place: March 21, 2008  
Charge to my credit: March 24, 2008  
Waiting for it to be packed STILL: March 28, 2008  
 
That is absolutely ridiculous. ChiefValue might be a company of NewEgg, but it doesn't have Newegg like shipping speed.  
 
 
SO #: 12008667

This review was modified by its author, oceany, on 3/28/08 1:08 PM.

this is my first time to order from chiefValue.com, and it turned to be a bad experience after all.  
first, it took more than 12 days to ship my order, and that happened after I sent an e-mail to them (still i'm checking the mail box but can't find anything).  
second, they charged me about $800 before I send them the e-mail, then I checked the order status and found that the price of the orders is about $600,, which means about $200 for nothing.  
third, the products I order were available, now they are not available, which means I've lost my chance to have them.  
 
I wish this never happens to me in future orders.. so disappointed!!

This review was modified by its author, striker3344, on 3/2/08 3:23 PM.

Lousy, lousy service from this Newegg.com company called Chiefvalue.com. I placed an order that was in stock on 1/30/2008. By the time they charged my credit card, they were out of stock of the video card that I ordered. So they 1. Charged my card, BEFORE they shipped my card. They stated in the email that they didn't know when it would be back in stock. I decided to cancel the order because of this. Here it is three telephone calls to them later, and they still have not credited my bank account for their mistake. I love Newegg, but I will never order from Chiefvalue again.

This review was modified by its author, theskippur, on 2/11/08 12:16 PM.

Worst online shopping experience ever!!!! If you plan on purchasing items for gifts and having them sent to another address than your billing address--GOOD LUCK!!! I waited 2 days and several phone calls that proved unsuccessful!! Canceled my order!! Will never order from them again!! will not tell friends about this merchant!!! Avoid ChiefValue.com at all cost!!

Unfortunately I didn't read the previous posts in time. Sure enough, I ordered a CPU Cooler b/c Newegg was out, and they listed it as being in stock. When I submitted the order, it came back order rejected. On a whim, I checked my account, and SURE ENOUGH the billed me for it! Whose system would reject an order but still bill you? This seems to be an on-going issue with this company. You'd think they'd fix their system to avoid doing this to people. But appearently they don't care enough about customers to not put them through this. As far as I'm concerned, it's a crime they would even associate themselves with Newegg. When I called to check on why I was billed, and some gentleman answered, I got "no welcome to chiefvalue" or other courtesy intro, just a "what can I do for you?" The guy acted like I was interrupting him which I customer should be made to feel. This whole transaction was 2nd rate, which IMO is a reflection of the company. I will never ever again go to ChiefValue's website, or stray from Newegg for that matter. This has been a learning experience and makes me appreciate the cust service from the Egg even more. I would really like to know how ChiefValue is a Newegg company, b/c they should be doing something about it!

Like a few others... I found my item was out of stock at newegg so I did a seach and came across chiefvalue that looked like new egg with simular prices but my item was listed as in stock. It cost a few more bucks in shipping over newegg but it was worth it to get my item. Well the next day my order is still listed as downloaded to warehouse. I use there online chat and while waiting for a reply why my order hasn't shipped I come here and read others with same experiance. Looks to me that if newegg is out so is chiefvalue no matter what it says about being in stock. They are one in the same as newegg but there website product tracking is not working correctly. DO NOT BUY FROM HERE IF THE ITEM IS LISTED AS OUT OF STOCK ON NEWEGG!! You will be just wasting your time and will have to wait days for a refund of your canceled order. Not a good company in my book. They could of emailed or at least state on there website they are having problems. JUST USE NEWEGG!!!!

Ordered some G.Skill ram on 9/30 checked the status of the order on 10/1 and noticed that it had not shipped. Called and found out that the ram was not in-stock even though their website still indicates that it is in stock... Asked the representative to cancel the order but apparently they're having issues with their system.. the rep offered to check with the accounting dept and call me back tommorow... The rep was nice and all but that still doesn't change the fact that my money is now in limbo and my system build is on hold until this is resolved. Maybe it seems like I'm whining but I find this situation to be unacceptable.  
 
I've had issues with Newegg in the past but still decided to give chiefvalue a shot since they had the ram I wanted at an unbeatable price. Now I'm wondering if it would've been better just to pay extra and buy somewhere else. I sincerely believe that my system would be completed faster if I had brought my ram from the back of a van in downtown Los Angeles instead.  
 
link to the ram which is still listed as being in stock:  
http://www.chiefvalue.com/product-_-productdetails.cv_-_item--CE00055835010060  
 
Check the review by "whocares_idont" seems to have had the same issue I am. Sigh.. I wish I'd payed more attention to the reviews instead of just looking at the overall score. On the bright side the stuff I ordered from Club-IT on the same day just arrived via UPS, too bad computers need ram to run.  
 
Update: Finally received a refund on 10/5 all in all my experience with chief value was crap. Stay far away.

This review was modified by its author, farley.malone, on 10/11/07 8:27 PM.