The price that I received a new pair of Doc Martens for from Shoebuy.com was unbelievable! Their percent off coupon was the only reason why I gave them a shot, because with the percent off coupon, their price beat the competition. Delivery was on-time and there was not a single hiccup with the whole ordering process. When I am in the market again for shoes, I will give Shoebuy.com a shot, especially if the price is right.

Perfect everything. Cheapest anywhere, fast & free shipping, and awesome quality. Will be a repeat buyer!

This review was modified by its author, Ciber004, on 3/1/08 8:07 PM.

I wouldnt normally ever buy shoes online without trying them on first, but I thought due to the free returns policy that it would be okay. So I got my boots delivered and they did not look like the color I ordered but I figure that maybe the picture online just looks different than in person. So I wore the boots around my house for a whole day to see how they feel. The first few hours they felt fine, but after a while they started to pinch my toe. When I woke up the next morning with a swollen toe, I figured I better get the next size. I sent the boots back for an exchange. I got a new box and opened it to see that the color was indeed the color I had originally ordered, but not the color of the boots I got. But then I read the invoice saying that the boots weren't returnable due to "dirty/scuffed soles and heels." Well thats great, now I have SOMEONE ELSE'S worn shoes in the size thats too small. Easy to say I wont ever buy footwear online again, particularly from shoebuy.

I took my chances and ordered from them despite the negative reviews. They had a year-end 20% off sale and the price was great. Shoebuy shipped quite quickly and the shoes fit. Of course, I ordered an Ecco shoe I'd previously owned. Surprisingly, the shoe was shipped directly from Ecco--my home address as the shipping address and Shoebuy as the billing/account address. This may explain the difficulties with returns--in my case Shoebuy never stocked the shoe. If I'd returned it, they'd have been quite unhappy and not really had anywhere to put the shoe. Shoebuy essentially loaned me their Ecco account for a fee of about 50% markup--compared to 100% ("Keystone") markup at most retail stores. Bottom line--if you know it will fit and you'll like it, go for it; if you aren't sure--go to a family shoe store and make a "shoedog" (I was one in college) happy.

I placed an order this morning for a pair of pumps. I immediately sent the pricematch email with the required information. So far no response on the PM.  
 
I wish I had read these reviews before I placed my order. Other online shoe merchants with PM policies have you call in for the PM and you get it immediately. It seems Shoebuy delays the PM by not checking the email quickly, giving the shoes time to sell out/go out of stock at the other store.  
 
Once I saw these reviews, I immediately called the 1-800 customer service number to cancel my order. Over and over again, the line was either busy, or I was connected to an ad for a chat line then disconnected. The 1-800 number doesn't even connect to Shoebuy.  
 
I hope these shoes fit, cuz I think otherwise I'm screwed...I just got my shipment confirmation email, so even if I could get through to Shoebuy, cancellation is off the table.  
 
UPDATE:  
 
I got my "your order is not eligible" cheaper shoe is out of stock email today...24 hours after I placed my order. The shoe was in stock a full 12 hours after I placed my order, of course they waited until it was out of stock to contact me.  
 
SHOEBUY's Pricematch is a SCAM!

This review was modified by its author, samzgrl, on 1/3/08 12:53 PM.

Great product! Great Service! I would shop with them again.

This review was modified by its author, Jillthecritic, on 12/31/07 11:24 AM.

I ordered 2 pairs of shoes- same style,different colors. I wore both pairs 2,maybe 3 times indoors on carpeting and I returned both pairs because they hurt my feet when worn for an extended period of time.  
 
Both pairs were returned 12/7/07,both in excellent condition since they had never been worn outdoors. One pair was credited to my account,the other pair was returned to me 2 weeks later stating that the shoes weren't returnable due to "dirty soles and scuffed,worn heels." Now,keep in mind that this is on shoes that have been worn 3 times at the most,INDOORS on carpeted floor.  
 
I also noticed that ShoeBuy edits their reviews of items. I have posted several reviews where all negatives about the item had been removed,with only the positive posted.This does not give an honest review of the item.  
 
The reviews that I have posted at Zappos have been posted in full,including both negative and positive comments.  
 
Shoebuy has steadily been going downhill lately. They have dropped a lot of the brands that I used to buy and their return policy is screwy. Zappos and other sites have been getting my business lately.  
 
ShoeBuy USED to be the first site that I went to when I wanted/needed a new pair of shoes, but that is no longer true. I am done with ShoeBuy,they have lost me as a customer.  
 
Hopefully, this review will keep others from encountering the same issues.

I purchased a pair of boots here and then saw that they were being sold at another site for a much lower price. I wanted to jump on their 110% price protection policy so I sent them an email with all the details of the lower price. 1st drawback: no call-in price protection number like Zappos.com and Shoes.com.  
 
Of course, the next day, the shoes on the other site were sold out in the exact color/size combo I wanted and OF COURSE, ShoeBuy hadn't even see my email yet. I finally got an email saying they couldn't find my shoe on the other site so they couldn't help me. Great, thanks a lot for that speedy service.  
 
Looks like I'm going to be returning the shoes knowing I can find them cheaper elsewhere, just need to be patient.

I have purchased many pair of shoes from shoebuy.com and never had an occasion to return a pair until the last pair. When I received the shoes, I tried them on while on a carpeted floor. They were on my feet for less than 2 minutes. They were too wide for my feet. I called for a return label which they sent me. I returned the shoes only to have them shipped back to me with a note that the shoes had been worn. These shoes were returned to shoebuy.com in the same condition that I received them. There is no sign that they have ever been worn by me or anyone else. I asked for a re-evaluation, which is done by reviewing a photo they had taken when I returned the shoes. I have e-mailed shoebuy.com multiple times saying that I will mail the shoes back to them at my expense in order to have a first hand evaluation; and if they can honestly say that the shoes have been worn, they can keep the shoes and they won't hear from me again. It's a win-win offer for shoebuy.com. They won't even respond to my e-mails. Shoebuy.com does not treat the individual customer fairly and is not true to its advertising claim.

It's been over a year since I returned two pairs of keds shoes and only was credited for one. They told me to tape the boxes together which we did with strapping tape. I sent them back UPS on their label. They say only one was returned but even after repeatedly explaining that my UPS confirmation shows the shipping weight to be correct (and sending them copies) for two pairs of shoes, they denied my credit. I even disputed it with the credit card company twice and each time they believed Shoebuy.com. I am still mad a year later and am out th $27.00 they kept. Someone in their shipping and receiving was stealing the shoes because that's where the confirmation had to come from.

I have no idea how they are with their returns because I purchased shoes that I knew already fit, because I sized them at a store. The items I ordered were shipped promptly, and received within a weeks time. Shipping was free, and I ordered with a $10 savings coupon I found on slickdeals.net, so my overall price was VERY low.  
 
It scares me to hear all these horror stories, but my experience has been good. I don't want to take chances with their returns, so I think I'll just order shoes I know fit well.  
 
*EDIT* I actually had to make a return for my Croc Scute sandals that I got. It was too big, and I wore them around my hardwood floored home. I sent it back with their UPS label, they received it within a week, and sent me back a confirmation email that it was received and the purchase price credited back to my credit card.  
 
I originally purchased the Crocs for a discount, and the customer service rep gave me the coupon code to recieve that same discount to re-purchase the item in the correct size.  
 
I am overall happy with the service I received. I've learned in the internet shopping world, the same company can offer A+ service to one person, and F- service to the next. Sometimes it's hit or miss, but I've been lucky thus far, and will continue using them for future purchases.

This review was modified by its author, R1ceRocket, on 12/12/07 8:52 PM.

Watch out! This company will screw you in a heartbeat. They claim free return shipping and a 60 day money-back guarantee BUT thats a LIE.  
Laurie Aronoff is the Director of Customer Service and one of the rudest people you'll ever talk to...she's also a liar. Over a 100 people have filed complaints with the BBB about this company and the majority of the complaints relate to refunds.  
Don't be their "sucker", shop else where.

Shipped immediately-received UPS in perfect condition-everything as represented before the sale.

I purchased a pair of shoes from Shoebuy in October. They were a little big. I had the shoes on my feet for just a few minutes to try them on and only walked around my carpeted living room. I assumed everything was okay b/c of Shoebuy.com's generous return policy. I sent the shoes back. They would not accept my return b/c they said the shoes had been worn. These shoes are exactly as they were when they were sent to me. I have called customer service twice. At first I assumed it was simply a mistake, but after the second conversation and seeing the reviews here, I now realize that this is how sb operates. They have indicated that they will give me a "second review" but I am not hopeful that I will get any satisfaction.  
 
Actually, it seems odd that they wouldn't just replace the shoes b/c there wouldn't seem to be any additional cost with doing so as these shoes are in perfect condition and obviously resalable as new (which they are). This behavior on exchanges does not make any sense at all. Refusing to exchange perfectly good shoes only serves to make the customer unhappy and damage their reputation.  
 
This company advertises that they have "free returns and exchanges" but they do not honor this policy. This seems to be a recurring theme on some of the reviews. I wish I would've seen these reviews prior to buying at sb. I certainly will NEVER purchase from them again and I advise you to avoid them.

This review was modified by its author, osucowboy8, on 11/11/07 4:12 PM.

What a disappointment! I ordered a pair of K-Swiss Nido shoes from Shoebuy, hardly even wore them, a few months later, the tongue broke. I sent them in to "be reviewed for defect" although it was quite obvious that there was one...The Tongue Fell Off!! I have never had a pair of shoes that have done that, let alone after such little use. My shoes were sent back to me almost three weeks later with a torn in half piece of paper that said that is was rejected because the shoes had been worn. Duh! Of course they have been worn, I contacted them before I sent the shoes in and told them the problem. Shipping was not reimbursed, and what is even worse, when they sent the shoes back, they forgot the tongue! Now I can't even try to fix it myself! I have called customer service 3 times and have always talked to the same incredibly indifferent representative. I was told last week that a supervisor would contact me within 24 hours...still waiting... Called again this morning and got the same story. When I have to call next week again for the same thing it will only remind me one more emphatic time of what a big mistake it was to have ordered shoes from Shoebuy.com! Terrible Dealer! Doesn't stand behind product! Unorganized company! (Sometimes I wonder if the company is run by 1 woman who does everything in her basement as a side job) They may be good at first, but wait until you have to call in and need customer service. A true nightmare!