I'm extremely disappointed with Shoebuy. Ordered a pair of shoes in size 6. It was delivered to me in size 6 for the left shoe, but size 7 for the right shoe.  
 
I find it ridiculous that the item was not checked prior to shipment.  
 
Shoebuy only responded after sending them 3 emails! They claimed that they did not receive my email. To make things worse, they did not reply to my request to ship the correct shoe size to me.  
 
Would not recommend for non-US residents since it's hard to contact them and response time is slow. I'll never purchase any item from them again.

This review was modified by its author, woodstock88, on 8/28/09 7:59 PM.

I'm very disappointed with this purchase. Paid more than $150 for a pair of Birkenstock Shoes and the shoes came in a damaged box. Both the outside and inside boxes was damaged. The outside box was taped with some kind of scotch tape; seemed like it was opened by someone and the inside box was more of a flap instead of a box. I will not recommend this store to anyone and would suggest like the other reviewers to shop at either Amazon or Zappos.

Shoebuy would NOT expedite shipping on a pair of Merrells, but their website clearly states the following:  
 
2. Expedited Shipping  
 
If you would like to pay for expedited shipping, complete your purchase and then contact Shoebuy.com Customer Service toll free at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880. A flat rate fee will apply if the merchandise is available for expedited shipping.  
 
Aside from this deception, they will also charge your card before the product even ships. I'm still trying to get my money back from this order which was canceled 15 minutes after placing it.  
 
Lesson learned, first and last time Shoebuy customer. I turned right around and used another online retailer and received my shoes the next day!  

Ugh! This is all you need to know about shoebuy.com and their respectability as a company. After having never received the 2 pairs of shoes that I have purchased, I now have to wait 8-10 business days while they investigate. Now, over 2 weeks later, I have paid for the shoes and still await a resolution. I was told that upon completion of the "investigation", they will contact me with my options. WHAT? A worthwhile, customer focused company would immediately give me 2 options... "Would you like us to replace these items or would you prefer a refund?" No such luck, just silence from a phone customer service representative and a pleasant email from another telling me that I'll need to wait. See, they're investigating. Nice. Honestly, never again, ever. I'm disgusted and currently out nearly $70.

This review was modified by its author, Ivory121, on 6/13/09 9:52 PM.

 
recently I placed a couple of orders and when I asked for price adjustment and help to change orders, I was told by the customer service that i can no longer return shoes. The reason is, in the last 12+ months, I only kept 2 pairs of shoes out of 7 pairs, which included 2 gift orders that didn't work out and two defective pairs. I was shocked and of course got into a not-very-good conversation with the rep and her supervisor. What kind of online shoe company doesn't take returns? Regardless of my apology of not being a careful shopper, they still refuse to help me with my order. Wondered if this shoebuy.com is going bankrupt, which is too bad since I used to like them ok.  
Warning for other shoppers, make sure you can return your order before placing it.

What a joke this company is. I bought a pair of shoes that said "in stock" and it would be shipped and recieved by Christmas. On Dec 23rd they sent me an email saying it wouldn't be shipped in time. I told them to cancel the order and that took them nearly 3 weeks to confirm a cancelation. I will never buy anything from them again

I have had decent luck with Shoebuy, even with returns. Not the friendliest folks on the block, but okay. But recently, I had an experience that has convinced me to shop someplace else.  
 
I ordered 2 pairs of the same boot (different colors) from Shoebuy.com on 12/10/08. One pair arrived, but the other never did. I waited a week beyond the first delivery, then contacted the company to request reshipment or a refund (I'd already paid for both shoes). After a week and approx. 6 phone calls and 4 emails later, I abandoned the idea of getting the shoes, but still wanted confirmation that my account had been credited for the missing pair.  
 
Just when one of their staff had said the missing shoes were being reshipped, someone else wrote via email to say the order had been cancelled per my request. I had never asked for cancellation, but at that point, I didn't care. I simply asked for confirmation that they were crediting my account.  
 
They responded, "I see you have spoken with our staff and this has been taken care of." I had to laugh. Nothing had been taken care of. I never received an email with refund confirmation and the web history does not show a refund in progress.  
 
The most stunning part of this experience was the consistency with which each person failed to follow through on assurances. Calls weren't returned, emails weren't sent, the refund and the shoes never arrived. But each time, promises were made. And of course, you talk to a different person each time and have to start all over again.  
 
I do believe the work culture at Shoebuy.com must be a bit negative. People were friendly in a way, but never had the authority to act. I have to wonder what the work conditions are there and about their management. Certainly not the welcome you get from Zappos.com.  
 
I see that Zappos now carries this shoe and size. As soon as I get a shoebuy.com refund, I'll be returning to Zappos.  
 
UPDATE: I did just get an email from Shoebuy stating my card has been credited. I'd like to think that would have happened had I not called and written, but I'm not so sure.

This review was modified by its author, cody11, on 12/30/08 5:02 PM.

Never buy anything for this crappy company "Shoebuy.com"  
I ordered my shoes 9days ago and it is still "in process"  
One of the representatives told me "Shoebuy.com is not responsible for this delay"  
Then, Who????  
 
Never, ever buy!!!  
 

After placing an order and wondering 10 days later when it would actually be here I looked up the tracking number and saw that they had shipped the order to a random address in Menifee, CA when I am in fact in Florida. I contacted them and asked if they included the wrong tracking number or if they just shipped the address to a random address. They told me they shipped it to the wrong customer but refused to send a replacement shipment and instead told me to wait for the other customer to return the order. When the other customer returned the order they still didn't ship my order so I asked them again and I was told that they shipped the order to the address I provided (yet my order confirmation and order tracking both have my correct address) and I returned it so the matter is closed. They wouldn't even acknowledge that it was their mistake and they tried to blame me. It's 3 weeks later and I still do not have my shoes and they have told me that they will not be sending them. I will not be ordering from Shoebuy.com in the future, I'll spend a few extra dollars and order from Zappatos or Endless.com and actually get what I ordered.

I purchased this pair of shoes last week, tried them on, and they seemed extremely narrow. Upon further inspection of the shoe, it quickly became evident that this was actually a size 7 ½ Narrow. You can clearly see that the “M” is actually an “N” with an additional line drawn on the side to try to make it appear as it is an “M”. I’m not sure what kind of business they are trying to run, but I don’t appreciate receiving merchandise that has been intentionally altered in such a manner.  
 
I previously purchased a pair of shoes from their site, and was not happy with them as they were very uncomfortable. (The leather was very rigid.) I was asked to review the shoes and of course, wrote my opinion, and though not very surprised, saw that they never posted my review. I never attempted to return them though, because I unfortunately wore them for a complete day of work. My 4 year old daughter now wears them for “dress up”.  
 
Today, I spoke with the customer service department, who told me they would send a shipping return label for the mismarked shoes. I did some internet research today about company complaints, and found some similar complaints about their business practices, such as not posting all, or editing reviews, to show only the positives. This is probably great for initial business, but it does not allow the potential buyer a fair unbiased opinion, which of course eventually results in really bad future business, including mine. I believe this company needs a little work in the quality control department. I also kept pictures of the intentionally mismarked shoes, just in case anyone is interested.  

Scammers - in league w the scurrilous company, Trilegiant, the company behind "Great Fun" service scam that covertly subscribes you and makes monthly charges to your credit card.

i will never buy from them again. i ordered shoes on 09-02-08 and called today and they told me that they will be shipped today. way too long for shoes. i called customer service and they refused to help

Bought a pair of Doc Martens and followed their steps exactly for the 110% price guarantee because I found the same shoes for significantly less. Received email stating they were refusing to pricematch stating other site didn't have a size 11 shoe. I ordered a US 12 (UK 11) pair of shoes and the other site showed a 12 in stock and they are a US store and if they didn't clearly indicate whether it was US or UK it only makes sense they were advertising the US size. Sent two emails to shoebuy.com stating that the other site had matching size and that I needed a response and from them within 2 days, and that was over a week ago and they refuse to respond. I refused shipment and will be disputing charge with my credit card company. Pretty poor service when I followed all the steps of the price guarantee exactly.

I have had the worst experience with shoebuy.com! I ordered a pair of shoes for a friend to be sent to her as a gift on June 3rd. Today is the 18th and I was just notified that they have been shipped. For the past two weeks I have been waiting for that email and I called customer service about 4 times, each time the line was busy. I emailed customer service 5 times, and got one response saying I will get another email in 24 hrs. That never happened. I am so furious, finally I talked to someone and they gave me no explanation on what happened to my order. I only hope they actaully get there at some point. Bottom line, I would not advise shopping at shoebuy.com, they are unreliable and their customer service department is unreachable and not helpful.

Never EVER shop at this store. They do not honor their policies. If you need to return something you will be in for a world of grief.  
 
Their Customer Service Rep gave me instructions for returning their shoes that turned out to be incorrect. Shoebuy has kept the shoes and will not refund my $$. I'm out $251.85.  
 
I ordered 5 pairs of shoes. They came in two cartons - one pair in one carton and the other 4 pairs in a second carton. None of the shoes fit.  
 
This company advertises free shipping on returns but they give you only one shipping label per order. I could not fit all the shoes in one carton. I called the Customer Service line and asked what to do. The CS Rep told me to remove the shoes from their shoeboxes so they would all fit in one carton.  
 
Well, it turns out that's not their policy. I had to remove three pairs of shoes from their boxes to fit them all in one carton. They only gave me credit for 2 pairs of shoes.  
 
I called Customer Service again and spoke to a supervisor. She was sympathetic but her boss refused to issue credit. Even though I had the name of the original CSR who gave me the wrong info, and even though they have a recording of the call, they refuse to issue credit.  
 
I've put the item in dispute with my credit card and am about to call the Mass. Attorney General's office but I don't know if I'll ever get my money back.  
 
Stay away from this reseller.  
 
====  
Epilogue:  
I posted this review in April, it is now July. I filed a complaint with the Boston BBB and also the Mass. Atty General's Office. It took months of negotiations on the part of an angel in the Mass. Atty General's Office, but he got me my refund.  
 
I also wrote to the President of the company and did not get a response.  
 
I reiterate: Do NOT buy from this seller! They do not honor their policies or their word. There are other online shoe stores with better selections and excellent customer service.

This review was modified by its author, techmaven, on 7/14/08 10:52 PM.