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Store Rating and Reviews OpticsPlanet.com

Homepage: http://www.OpticsPlanet.net Shop Now at OpticsPlanet.com
Six-Month Rating: 8.48 / 10
Six-Month Reviews: 315
Lifetime Reviews: 722
   
Lifetime Rating: 8.44 / 10 All Stores Avg.: 8.12
7.27 Pricing of Products and Services
7.98 Likelihood of Future Purchases
8.14 Shipping and Packaging
7.65 Customer Service
6.35 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & contact reviewers.
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Show Reviews Read all 722 reviews below.
  
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 OpticsPlanet.com Customer Reviews - Page 4
Page 4 of 48sort reviews by:
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Reviews 46 - 60 of 711
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Very Satisfied
Reviewer: tfrankovic
Click Here to See the Profile for tfrankovic

10/23/09 8:43 AM
Upon advice from your customer service I purchased this holster and am pleased to say it is the best holster i have ever owned. I am a retired police officer and have had many holsters but none compare to the BlackHawk Serpa. It's active retention is the best I have ever seen. I would highly recommend this holster. Thank you for a quality item.  
Tom Frankovic

Very Dissatisfied
Reviewer: wLazar0
Click Here to See the Profile for wLazar0

10/23/09 1:58 AM
Buyer beware...  
 
I ordered sunglasses, Spy Optics Hielo, for $64.12, as advertised on their website. The next day, they cancel my order, email me stating there was a pricing error and offered me a pitiful $5.00 off the new price.  
 
I haven't called them yet, but any company that wont honor their advertised price, even if it was an error on their part, is probably a company with some service of issues.  
 
--- update 10/25 ---  
 
I called them on 10/24, and their CS stated they will not honor the original advertised price to preserve their profit margin.  
 
I have sent an email to their executives to inform them of my experience. I guess I'll find out if they truly stand by their 100% satisfaction guarantee.

This review was modified by its author, wLazar0, on 10/25/09 5:36 PM.

Very Dissatisfied
Reviewer: skierharry
Click Here to See the Profile for skierharry

10/21/09 5:23 PM
My product was great and the service was good until I received it and there was substantial collect on delivery charges. I know there is no duty on a radar gun coming from the US to Canada although there was about 11 dollars sales tax that I expected. But there was another 30 dollars I had to pay before receiving my radar gun! 30 dollars extra on a 70 dollar product! Most people would call that ridicules but opticsplanet.com calls them normal and that they can’t be responsible. DO NOT BUY ANYTHING FROM OPTICSPLANET.COM THEY WILL STEAL YOUR MONEY AND NEVER GIVE IT BACK. Worst part is they give you a generic response when you contact them and don’t help you figure out what the charges are. THUMBS WAY DOWN

Very Satisfied
Reviewer: KanonDillard
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10/21/09 3:07 PM
best online shopping store it is very curtious and shipping is great.emails are very helpful and decisive wonderful just wonderful

Very Satisfied
Reviewer: mike62
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10/21/09 5:29 AM
Very fast shipping and the price was the best.

Very Satisfied
Reviewer: devilFaust
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10/20/09 2:03 PM
I have to say I was incredibly impressed with this optic. I was looking for something in the cheap range for a Spikes Tactical AR .22, and this fit the bill. While the price was cheap, the quality is not. The dot is very bright, the 2x magnifier does a great job, it was incredibly easy to zero in, and most importantly it holds a zero perfectly. The mounts are rock solid as well.  
I've recommended this to a few people I know who are on a limited budged for rifle glass.

Very Satisfied
Reviewer: molnarshannan
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10/20/09 10:25 AM
Quick shipping, great product - would recommend to friends

Very Satisfied
Reviewer: shellder
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10/20/09 8:43 AM
Item received in very short time and in perfect conditions. Thank 'you and at the next!

This review was modified by its author, shellder, on 10/20/09 8:48 AM.

Very Satisfied
Reviewer: kpingel
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10/20/09 8:13 AM
Thank You for providing a quality product at a great price. Dealing with your website was totally hassle-free and I received my order quickly. I will recommend your website to others and will be a repeat customer.

Very Satisfied
Reviewer: avastro
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10/20/09 2:18 AM
I purchased a "Bolle TRU Rx Snakes Recoil Sunglasses" from the OpticsPlanet.com store.  
Everything went flawlessly, ordered on Oct 4 shipped on oct 14 arrived in here in France on Oct 19. The sunglasses RX correction is great.  
Thank you for the fine job.

Very Satisfied
Reviewer: AtmaStan
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10/19/09 12:08 PM
I am very pleased with the binoculars (Nikon 16x32 Marine StabilEyes VR Binoculars -8214) that I ordered from OpticsPlanet.com. They will be used for general purposes including star gazing. They were slightly larger in overall size than I expected but that is no problem. I'm impressed with the larger number of stars I can see and look forward to going to a locale without my town's light pollution.  
I have since ordered the tripod adapter (Nikon Binoc-U-Mount Binoculars Tripod Adapter 820) to give even more stability (and relief from having to hold the binocs) when stargazing. This item has been out of stock recently, so am waiting to hear of its shipment - soon, I hope.

Very Dissatisfied
Reviewer: mhaa
Click Here to See the Profile for mhaa

10/19/09 8:15 AM
Worst nightmare..  
it is said that 1-3 days  
I am still waiting for more than 2 weeks now  
I didnt get good feedback  
mostly ready made emails and automated replies.  
I sent more than 10 emails , and phone calls  
and I may not get it by the time  
NOT good customer service  

Dissatisfied
Reviewer: shaakti
User Rating: 
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10/19/09 12:52 AM
I have always been please with the quick postage and good prices; however the international postage rates are equivocally calculated as customers are required to pay US$22.50 for each pair of sunglasses.  
 
In my case, I have ordered 8+ pair of glasses in the past year and paid more than US$180 in postage. The problem with this is that when I have ordered 2 or 3 pair of glasses at a time, I have had to pay the shipment amount for EACH pair of glasses; meaning that an order containing 3 pair of sunglasses costs me US$67.50 in postage (3x $22.50). HOWEVER, the 3 pairs of sunglasses have been sent on each occasion, in one package marked "postage US$29.95". This means that I am being overcharged for postage.  
 
After my first multiple purchase of sunglasses, I noted the amount of postage I paid and how much it actually cost Optics Planet to post the package ($22.50 difference - my loss).  
 
Before placing my second order, I requested a discount on postage in view of the amount I had paid for the previous order - and the fact that the glasses had arrived together in the same parcel costing Optics Planet half what they had charged me. I was refused a postage discount, when I requested it by online chat with OpticsPlanet customer service; by numerous emails to OpticsPlanet sales and customer service departments; and by telephone from Australia to the OpticsPlanet in the USA.  
 
Very disappointing and a breach of trust (apart from a dubious trade practice of requiring customers to pay $22.50 per item x3 - $67.50, but only paying $29.95 for UPS postage to the customer).  
 
The reasons given to me - for not being able to review and combine the shipping rates to Australia were: "The shipping cost is accurate and will not change as it will cost that much to ship. All of the items on the order will ship at the same time when RX item is complete and ships to us from the lab".

Very Satisfied
Reviewer: Bcgarcia8580
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10/18/09 7:52 AM
Fast Shipping! Great Packing! Quality Merchandise! Good Price! A+

Very Satisfied
Reviewer: Barry Boney
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10/17/09 10:28 PM
Opicplanets is a great place to buy all your sporting optics on line. They complete lines of the most popular brands with great technical information for each item. They are prompt in shipping and have a no questions asked returns policy as long as the product hasn't been damaged by the consumer. I'm glad I found them and will no longer shop for optics in sporting goods stores, they beat all prices I've found and their service is excellant. they even have a "live chat" functon so you can ask questions on line and get intelligent answers. Opticsplanet is the greatest !

This review was modified by its author, Barry Boney, on 10/28/09 2:10 PM.

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