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Store Rating and Reviews OpticsPlanet.com

Homepage: http://www.OpticsPlanet.net Shop Now at OpticsPlanet.com
Overall Customer Satisfaction Rating  
Six-Month Rating: 8.49 / 10
Six-Month Reviews: 317
Lifetime Reviews: 722

   


Lifetime Rating: 8.44 / 10
All Stores Avg.: 8.12
7.26 Pricing of Products and Services
7.98 Likelihood of Future Purchases
8.15 Shipping and Packaging
7.67 Customer Service
6.35 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & contact reviewers.
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Show Reviews Read all 722 reviews below.
  
Black 
Friday 2009

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 OpticsPlanet.com Customer Reviews
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Reviews 1 - 15 of 32
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Very Satisfied
Reviewer: orcaskid
Click Here to See the Profile for orcaskid

11/19/09 12:40 PM
The order was handled politely and shipped promptly. Can't ask for anything better then that.  
The product (B-square Classic Mil. Mount) required fitting and doesn't really line up with the barrel as close as I would like. But it didn't require drilling or modifying of the action. Haven't had a chance to go to the range so that is something I look forward to. I'll check you first for future needs.

Very Satisfied
Reviewer: Hisstoryun
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11/19/09 11:28 AM
I have used OpticsPlanet.com more than once recently and found each experience to be "shopping done right”. Most recently I purchased a - Vortex Viper 6.5-20x50 PA Matte Riflescope - for my rifle. I love the scope and getting it from OpticsPlanet.com was a breeze. Their web-site is well organized and easy to navigate. Checkout is simple and secure. Delivery was quick and I could not recommend shopping at OpticsPlanet.com more highly. (I haven’t had to use customer service because they’ve delivered every time exactly as promised but I bet it’s as good as the rest of the store!)

Very Satisfied
Reviewer: francesl
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11/17/09 5:48 PM
The price of the opera glasses was the lowest I found on the Internet. The product arrived on time and were what I expected from the description on the OpticsPlanet website. Within 24 hours of my online order, I received a confirmation e-mail and a tracking number. I am very satisfied with my experience and would order again from this merchant.

Very Satisfied
Reviewer: zuppamon
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11/17/09 1:38 PM
Everything was great - couldn't have been easier to place the order, the order came quickly and without pain.

Very Satisfied
Reviewer: stancat1
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11/17/09 9:40 AM
Excellent company to do business with. Ships fast and good prices. I will continue to shop at Optics Planet when I need products you carry.  
 
 

This review was modified by its author, stancat1, on 11/17/09 9:58 AM.

Very Satisfied
Reviewer: Mike AZ
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11/17/09 5:06 AM
Delvery was quick. Everything was there. Excellent service and price.

Very Satisfied
Reviewer: qqstix
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11/14/09 10:28 PM
using these lens covers on my leupold 9X ranger finder.

Very Satisfied
Reviewer: JW1
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11/14/09 11:48 AM
Very responsive and prompt during ordering, shipping, and customer service processes.

This review was modified by its author, JW1, on 11/14/09 11:49 AM.

Very Satisfied
Reviewer: GazzaH
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11/14/09 6:34 AM
Excellent communication, great shipping and good prices. Thank you for making purchasing online so easy!

Very Satisfied
Reviewer: Sops
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11/13/09 10:05 AM
Good hassle free transaction!  
Speedy quote after RFQ on-line.  
Notified of P.O. receipt and shipping date.  
Items as described and well packaged.  
Will purchase from you again!

Very Satisfied
Reviewer: kirbywoma
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11/13/09 6:59 AM
Hi, You are a pleasure to do business with. Excellent communication, packaging superb. Will purchase from you again.  
 
Cheers Kirby.

Very Satisfied
Reviewer: woodbadge
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11/13/09 6:28 AM
Had to return an item for exchange (wrong size) No problem. On line process worked very well.

Dissatisfied
Reviewer: shaakti
User Rating: 
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10/19/09 12:52 AM
I have always been please with the quick postage and good prices; however the international postage rates are equivocally calculated as customers are required to pay US$22.50 for each pair of sunglasses.  
 
In my case, I have ordered 8+ pair of glasses in the past year and paid more than US$180 in postage. The problem with this is that when I have ordered 2 or 3 pair of glasses at a time, I have had to pay the shipment amount for EACH pair of glasses; meaning that an order containing 3 pair of sunglasses costs me US$67.50 in postage (3x $22.50). HOWEVER, the 3 pairs of sunglasses have been sent on each occasion, in one package marked "postage US$29.95". This means that I am being overcharged for postage.  
 
After my first multiple purchase of sunglasses, I noted the amount of postage I paid and how much it actually cost Optics Planet to post the package ($22.50 difference - my loss).  
 
Before placing my second order, I requested a discount on postage in view of the amount I had paid for the previous order - and the fact that the glasses had arrived together in the same parcel costing Optics Planet half what they had charged me. I was refused a postage discount, when I requested it by online chat with OpticsPlanet customer service; by numerous emails to OpticsPlanet sales and customer service departments; and by telephone from Australia to the OpticsPlanet in the USA.  
 
Very disappointing and a breach of trust (apart from a dubious trade practice of requiring customers to pay $22.50 per item x3 - $67.50, but only paying $29.95 for UPS postage to the customer).  
 
The reasons given to me - for not being able to review and combine the shipping rates to Australia were: "The shipping cost is accurate and will not change as it will cost that much to ship. All of the items on the order will ship at the same time when RX item is complete and ships to us from the lab".

Very Dissatisfied
Reviewer: jemrami9
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10/13/09 11:54 AM
I will never buy anything from this place again. This order was placed on backorder and the item would not be available for approx 2 weeks. Not a big deal, I called in and cancelled the order. The woman took my info and said my order was cancelled and apologized for not having the item in stock. 10 days later a box shows up on my porch. Well it was the cancelled order. I called and said this was cancelled and no big surprise, they have no record of me calling. Go figure. Well I have to pay to ship this back and get my refund. Real nice. This place can get bent as far as I am concerned. I will get the word out on this crappy service.

Very Satisfied
Reviewer: zebrat
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6/4/09 8:39 AM
I ordered twice: the first time the items were promptly shipped and everything was OK.  
The last order was out of stock but I was promptly emailed with the option to wait until restocked or pick something else at a discount. I chose to wait and the wait time was shorter than expected. I got the second order promptly and in the expected condition. I never needed to contact the store since the communications were clear and explicit.  
Overall I'm very satisfied with the store.

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