I have always been please with the quick postage and good prices; however the international postage rates are equivocally calculated as customers are required to pay US$22.50 for each pair of sunglasses.  
 
In my case, I have ordered 8+ pair of glasses in the past year and paid more than US$180 in postage. The problem with this is that when I have ordered 2 or 3 pair of glasses at a time, I have had to pay the shipment amount for EACH pair of glasses; meaning that an order containing 3 pair of sunglasses costs me US$67.50 in postage (3x $22.50). HOWEVER, the 3 pairs of sunglasses have been sent on each occasion, in one package marked "postage US$29.95". This means that I am being overcharged for postage.  
 
After my first multiple purchase of sunglasses, I noted the amount of postage I paid and how much it actually cost Optics Planet to post the package ($22.50 difference - my loss).  
 
Before placing my second order, I requested a discount on postage in view of the amount I had paid for the previous order - and the fact that the glasses had arrived together in the same parcel costing Optics Planet half what they had charged me. I was refused a postage discount, when I requested it by online chat with OpticsPlanet customer service; by numerous emails to OpticsPlanet sales and customer service departments; and by telephone from Australia to the OpticsPlanet in the USA.  
 
Very disappointing and a breach of trust (apart from a dubious trade practice of requiring customers to pay $22.50 per item x3 - $67.50, but only paying $29.95 for UPS postage to the customer).  
 
The reasons given to me - for not being able to review and combine the shipping rates to Australia were: "The shipping cost is accurate and will not change as it will cost that much to ship. All of the items on the order will ship at the same time when RX item is complete and ships to us from the lab".

I will never buy anything from this place again. This order was placed on backorder and the item would not be available for approx 2 weeks. Not a big deal, I called in and cancelled the order. The woman took my info and said my order was cancelled and apologized for not having the item in stock. 10 days later a box shows up on my porch. Well it was the cancelled order. I called and said this was cancelled and no big surprise, they have no record of me calling. Go figure. Well I have to pay to ship this back and get my refund. Real nice. This place can get bent as far as I am concerned. I will get the word out on this crappy service.

I ordered twice: the first time the items were promptly shipped and everything was OK.  
The last order was out of stock but I was promptly emailed with the option to wait until restocked or pick something else at a discount. I chose to wait and the wait time was shorter than expected. I got the second order promptly and in the expected condition. I never needed to contact the store since the communications were clear and explicit.  
Overall I'm very satisfied with the store.

Extrememly disappointed, they send you the wrong items then ignore you when you ask them to make things right. After they finally acknowldge you they say it will take several weeks to get a refund or the correct item.

Optics Planet is absolutely, unquestionably, the worst online retailer I have ever dealt with.  
 
The problem started when I hadn't received my order, although it had shipped 8 days earlier. I used the site's online chat support feature. After about 20 minutes of waiting, I was able to determine that the product actually shipped from the manufacturer, and the support person said she would email me with status once she was able to call the manufacturer. She said to expect the email in a couple of hours, since the manufacturer was closed at the time. Needless to say, I never received the email.  
 
The next day, I called their 800 number. After holding for 15 minutes, I finally reached someone. The person who answered was not really paying attention, laughing at something in the background, etc. She took my information and put me on hold. After about 15 minutes of being on hold, she hung up. So, after sitting on the phone for 30 minutes, I'm nowhere closer to understanding where my merchandise is.  
 
I will be canceling this order and sending back my item, IF I ever receive it. Save yourself the hassle and avoid opticsplanet.com.

On 1/21/09, I purchased a Canon SD digital camera from this store. I spent a great time researching for the best price and best merchant, and in the end I chose Optics Planet.  
 
To my amazement, I received not one, but two cancellation emails about 12 hours after receiving an "order confirmation." RIDICULOUS. Fraud, perhaps? They sold this camera at $119, and turned around (cancelled my order) and tried to sell at $229. This is $110 extra!  
 
I'm not sure if this company was phishing for my personal information, credit card info, etc....I surely hope not. But as of this moment, I still have a pending $119 charge on my credit card account. I will take further action if this is not removed shortly.  
 
Simply put, I would never order from this company again.

I purchased Canon PowerShot SD790IS Digital ELPH Camera for $120 and got confirmation email that my order is confirmed and will process shortly at early hours of Thurs Jan 22 03:14:51 CDT 2009.  
 
Later part of the day, got an email that my order is canceled due to Price mistake on their end. A store when listed should stick for the price and give value to the customer's purchase. This is totally a poor and terrible customer experience I ever had.  
Hopefully the store will realize the order timings and listen to customer's experiences going forward without repeating again.  
 
GSN

I bought a camera from this site but did not receive any email confirmation! Hours later they sent me another email saying order was cancelled. Now they are trying to sell it for hundreds more. Terrible experience!!!

After placeing an order for a camera (price was advertised on the internet), the store emailed me and informed me that they had cancelled my order due to a pricing error, but were will to sell me the camera for an additional $80. Bad customer service!

I redcieved an e-mail that item i ordered had been dropped shipped the day i ordered. I patiently waited until dec.19 to recieve my item and never recieved it. I called opticsplanet and they checked and the item had been discontinued. I had never recieved an e-mail or nothing to let me know i wasnt going to recieve the item. Needless to say i will never order from them again. Lack of communication with there customers!!!!

placed order on 12/6 it is now 12/19 and i havent received my order.  
 
i had to request my tracking number and when it finally came it was invalid.  
 
i respectfully contacted C.S. via email several times and now they are ignoring me.  
 
what to do?

Let me first apologize for the length of the post. It is partly as a therapy for me to get rid of the Optics planets blues and also a warning for you to think twice before you order at Optics Planet (OP).  
 
If you do not want to go though the entire post I can not blame you.  
 
The brief summary is:  
If you ever have to deal with their customer service, start praying.  
Because of OP’s lousy customer service I loose US$ 161 (Dutch import tax and postage) and end up with nothing.  
 
For those of you who have had nothing but good experiences with OP I can say that I am happy for you. It is just that my first (and last may I add) was nothing but a disaster.  
 
The longer summary is here. (extracted from dozens of e-mails)  
 
Before I ordered from OP I checked their credits on http://www.resellerratings.com/store/OpticsPlanet and found out it was a 6/10 so I guessed I would be OK. So here’s my story. (In order not to confuse things I use US currency only)  
 
1. I ordered a Refurbished/Demo pair of Nikon 8x32 SE CF (Only $ 379,95 + $ 22,5 postage makes $402,45) online at OP. It had a 90 day full Nikon warranty so what could go wrong? Read on.  
2. On arrival I paid (US$ 126) import duties (that was anticipated)  
3. I immediately found out the pair was broken so I sent an e-mail to Optics planet and asked how to proceed since I already paid import duties and did not wish to pay once more when OP send me the replacement.  
4. OP replied I should fill in the RMA form and send the item back to OP. This is a more or less automated procedure of OP I guess.  
5. I filled in the form and marked the checkbox “Exchange selected item for the same model”. (So I did NOT mark the “Refund” checkbox.) I sent the item to OP. (This cost me US$ 35). Along with it was a letter I wrote asking OP how they were going to make sure I do not have to pay import taxi a second time along with some other questions.  
6. It arrived at OP December 21 2007 because I received the receipt confirmation by ordinary mail.  
7. I waited for 2 weeks and then e-mailed OP asking for a status update..  
8. I got a reply from OP that I was refunded the purchase because they were not able to send a replacement. From this moment on I got a feeling OP’s customer service was not as good as I hoped it would be. I found it very strange that they did not answer the questions I asked in my e-mail and letter and now they do not even get in touch with me but just refund the purchase . (Remember I did not check the “Refund” checkbox)  
9. I answered I did not want a refund but I wanted another pair of binos.  
10. They answered they were no longer available  
11. I answered I found this kind of strange since OP’s was still advertising these refurbished bins on their website,  
12. They simply answered a replacement was no longer possible since Nikon does not deliver these any more. (No answer as to why they still advertise on their site)  
13. I answered that in that case I want OP to send the item to Nikon for repair. I had a 90 day warranty after all.  
14. Their answer was that the item was no longer at OP so they could not apply for a Nikon warranty anymore.  
15. I send them am e-mail asking them to pay me back all the expenses I made because OP messed up my order. I explained why I think they messed it up.  
 
They could have properly answered my first e-mail in which I asked how to proceed and addressed the issue of double tax. They did not.  
They could have read my letter I send them and send me an answer. They did not.  
They could have gotten in touch with me when they received the broken binos and found out a replacement was not possible. In that case I would have told them right away to send it to Nikon for repair. They did not.  
16. All of a sudden OP says there is progress on Nikon’s side and that they are expecting to the solved the case shortly.  
17. This came as a surprise to me so I waited for another couple of weeks and then asked for a status update.  
18. The answer I got was that they have refunded the purchase including postage.  
19. I check my credit card company and they confirmed this. Unfortunately the only refunded they purchase. Not the postage, not the tax I paid and not the postage I paid to have the pair send to OP. I answered that I still hold OP responsible for all the cost I made because they messed up.  
20. The answer I got was that they just refunded the postage (US$22,5 they charged) but that their system can not refund more then they charged me.  
21. I replied that if OP feels responsible I am sure this person or his boss knows how to refund more then they charged.  
22. Their answer is: “We can not refund past what we charged you.” No word about responsibility  
23. I asked them if they feel responsible for all the things that went wrong. No answer from OP. All questions I asked regarding the errors made by OP are simply not answered.  
 
They entire process started in October 2007 and has reached it’s end in may 2008. So here I am with no binoculars and just US$ 161 less in my pocket because of the errors made by OP.  
 
Do not feel sorry for me because I knew I was taking a risk ordering from the US to Europe. Beside I still have 3 other pairs of binoculars so I will not miss any bird because op OP. The only thing is that I thought postage and tax would be the risk, not the reseller. I was wrong.  
 
I do not blame anyone for making mistakes. It is just that I can not stand people/companies that do nothing to undo their mistakes and deny responsibility.  
 
Well, writing this has taken away part of the Optics planet blues (thank god) and may help some of you with your decision on ordering at OP.  

This is/was my first and last time oredering from optics planet. I placed my order on the 22nd and paid for 3day express shipping...and here it is the 26th and still have not received it. I called customer service and was treated horrid. When I asked why my ordered was not here by the 25th...I was told : A. well that email is wrong we dont ship that day. B. an item was not in stock, so it was late.  
 
Well if the item was not in stock why was i billed for it? I then tried to find out what item was not in stock and they could not tell me.I was then told it shipped on the 24th, and would be at my place by the 29th...not including the weekend thats 4 days shipping, NOT 3days.  
 
I work in customer service for a living...the people that answer the phones should not work in customer service. They did not try and listen to me, or even try to work with me. The lady I spoke to would not stop talking, and would interupt me continually. Then when I was frustrated enough I told her to just shutup so I could talk, she went off on me about her being a grown woman. Horrid customer service.  
 
I dont care if I have to pay twice the price for any of the items they ( optics planet ) sells...I will not order from them again for myself or my sis in Afghanistan. I shop at places that ship on time, let you know WHY something was not shipped on time if there is any hang ups, and whos customer service is actually there to help customers...not berate them when they do have a problem.  
 
I do not and will not recomened this company to anyone.  
 
I just wish I would have read the customer reviews before I purchased from them.

Almost three weeks after ordering, the product has not shipped. Within hours of purchase I was notified that they were out of stock and it would be back ordered and shipped within 5 - 10 days. I have had no further notice from them. Yet the product has remained available on their site for others to order throughout this whole time. I do not consider this very reputable. Moreover while they guarantee 100 % satisfaction -- read the fine print: you will only get a full refund if the product is returned unopened and untested. Now how do you determine satisfaction without testing a product? Catch22 when it comes to their idea of 100 %.

I placed an order for an item on the website listed as being in stock. After I placed the order I get an email saying that it JUST went out of stock and would go on backorder so I replied and asked to cancel the order, I got a confirmation that the order was cancelled from "sales"  
 
Fast forward to last week, I get another email stating my order had shipped! I write sales right away and am told that it had already gone out so they couldn't cancel it and that I can return the order.  
 
This is all fine and well except they will not issue an ARS tag to correct THEIR mistake, so now I have to pay return shipping on an order that was confirmed cancelled over a month ago. Several emails get nice replies and a 5% off coupon code, but no resolution.  
 
Thanks for the 5% off but I doubt I'll ever order from you again.