Happy with the product, VERY UNHAPPY with customer service...I ordered thes earpieces to have for Deer season on 11-14, they came and were missing the inner red plug on one of rhe earpieces.I guess this must be my fault because after calling your customer service he sent me to surefire direct for the piece, which i still havent got...so much for deer season...i have tinnitus and needed these, thats why i ordered them.....Herb

I'll never order from Optics Planet again. Ridiculous - Priority Mail costs $28.50 for a 1 pound package. I'll never order from Optics Planet again. I can get the great Sonic Defender ear protection anywhere.

Your Packing slip does not call anything on it an invoice number - above is the order# and the Reference number is 776399.  
The item shipped to me without the Tripod adaptor#AB11052, so I called and Tom had me call Barska at my expense to request the missing part. I still have not recieved it and worse yet is the Binoculars are not true zoom 12-60 as advertised. They do not stay in focus when you zoom and I would like to know how to return these for some other binoculars that work, even if they are more exspensive.Please advise.

Do not buy from this company. They accept no returns. They say 100% satisfaction but do not deliver. They sell 2nds.

This most recent order is one of three orders placed by me over the past 9 months. the first two orders we "out of stock" although not noted on the site. i waited 3 months before finally cancelling both orders (seperate orders on seperate days) this last time i purchased another product which was a left handed holster. now, i know left handed products arent a hot seller however, i got an email the next day saying that due to the emmence popularity of the product they were out of stock but they predicted to get some more in within 10 days...no thanks, im not waiting another 3 months...three strikes.

service was very slow. Communication was great, they will talk to you and are helpfull. In the end i did not recieve the right item, but there is no way im going to wait for them to get it right. It took them a month to get my full order to me and then one of the items was a different brand. Please do not waste your time with this company, take your money somewhere else.

Buyer beware...  
 
I ordered sunglasses, Spy Optics Hielo, for $64.12, as advertised on their website. The next day, they cancel my order, email me stating there was a pricing error and offered me a pitiful $5.00 off the new price.  
 
I haven't called them yet, but any company that wont honor their advertised price, even if it was an error on their part, is probably a company with some service of issues.  
 
--- update 10/25 ---  
 
I called them on 10/24, and their CS stated they will not honor the original advertised price to preserve their profit margin.  
 
I have sent an email to their executives to inform them of my experience. I guess I'll find out if they truly stand by their 100% satisfaction guarantee.

This review was modified by its author, wLazar0, on 10/25/09 5:36 PM.

My product was great and the service was good until I received it and there was substantial collect on delivery charges. I know there is no duty on a radar gun coming from the US to Canada although there was about 11 dollars sales tax that I expected. But there was another 30 dollars I had to pay before receiving my radar gun! 30 dollars extra on a 70 dollar product! Most people would call that ridicules but opticsplanet.com calls them normal and that they can’t be responsible. DO NOT BUY ANYTHING FROM OPTICSPLANET.COM THEY WILL STEAL YOUR MONEY AND NEVER GIVE IT BACK. Worst part is they give you a generic response when you contact them and don’t help you figure out what the charges are. THUMBS WAY DOWN

Worst nightmare..  
it is said that 1-3 days  
I am still waiting for more than 2 weeks now  
I didnt get good feedback  
mostly ready made emails and automated replies.  
I sent more than 10 emails , and phone calls  
and I may not get it by the time  
NOT good customer service  

I will never buy anything from this place again. This order was placed on backorder and the item would not be available for approx 2 weeks. Not a big deal, I called in and cancelled the order. The woman took my info and said my order was cancelled and apologized for not having the item in stock. 10 days later a box shows up on my porch. Well it was the cancelled order. I called and said this was cancelled and no big surprise, they have no record of me calling. Go figure. Well I have to pay to ship this back and get my refund. Real nice. This place can get bent as far as I am concerned. I will get the word out on this crappy service.

Worst experience I possible.  
 
Check the email to your company for detail.  
 
In short half of your staff are doing a great job and the others will destroy your business.  
 
You know who they are........train them up or let them go.  
 
Also, recommend that you provide sales agents with item number cross reference numbers for products from Butler Creek.  
 
I am totally dissatisfied with your company after having great experiences with previous orders.  
 
I'm going back to Midsouth.  
 
That's just business.  
 
Good luck to you and to all your staff.  
 
Thanks.

I have placed three orders with this merchant,first order went fine,second order they charged my debit card three times,third order they messed up so bad its to long to explain.The worst customer service ever.Prices are not worth the headache.They lost this customer!!!!

This website never has items in stock - I've ordered 9 items from them over the last 3 months, and only 3 were currently in stock. Unfortunately, they don't tell you until AFTER you've placed your order (complete with credit card number), creating a customer service issue EVERY time you deal with them. I will not use again.

Order part received with estimated 7-10 business day delay in restocking missing item. No updates regarding status of outstanding item & only when called was it apparent the item would not be restocked until 1 month later! Offered 5% discount for my inconvenience.  
Dissapointing customer servicing.

Extremely poor customer service. Anyone who has had any problem with there order states so. Customer service personnel consistently act "annoyed".  
 
They blamed the problem on me, and then refused to fix it. I guess they get enough business....