The order itself was fine. The website was easy to use. I entered the prescription and it was right on. It took a while for my eyes to adjust, but that happens with any pair. If there is one blemish it's that I asked a sales rep if the Swiftkick prescription piece was compatible with Parole. He said yes. It turns out they are not. So I had to buy the swiftkick frame sooner than I was planning.

Super fast shipping, items are fantastic. I will be buying from them again. The finest customer service I have ever seen.

easy to use web site and quick service, item was back ordered, but got delivered in very short period of time

Very quick turn-around time from the the moment I ordered until shipment (less than 2 days). And the free (and quick) shipping is always a big plus.

This was my first order with this vendor. My experience was excellent. I was kept informed about my order status when a very brief delay occurred due to running out of stock. The product arrived well-packed. I am very pleased with the service given and the very fair product pricing. I will definitely purchase from OpticsPlanet.com again and will recommend them to others.

After returning a product that didn't fit my needs (ordered wrong item), I received the correct product pretty quickly. My only qualm with the order was the way the product options were setup. The radio buttons next to the items had prices listed and words like "included in price" next to some of them. Thus I thought a vital 'option' was included. Even the prices of the items added up to the total I was paying. All in all it still wasn't a bad deal but it wasn't the steal I thought it was. They need to rework their website a little. Be cautious when ordering an item with 'options'. Calling them before/while ordering may help.

Excellent service. The web order form reset to default options when it detected an error which resulted in me receiving a sunglasses frame color other than the one I wanted. Even though OpticsPlanet has a clearly-expressed no-return policy for prescription orders, but they happily took back my glasses, fitted the lenses into the frames I intended to order, and next-day-shipped them back to me at no extra cost.

Do not buy from this company. They accept no returns. They say 100% satisfaction but do not deliver. They sell 2nds.

AAA+++ vendor, very good prices (some of the best!), excellent customer service (had to return an item and the transaction was handled smoothly/promptly with NO FUSS!), good record of having items In-stock (vs. some others), very happy with my purchase!! Oh I forgot: FREE UPS SHIPPING!!

This review was modified by its author, lwilmes, on 11/1/09 3:30 PM.

great products fast shipping i had a problem with one of my items and a new one was shipped right away. you will be recommended to all my friends co workers and family.  
 
thank you

I didn't realize that Opticsplanet carried quite a bit of shooting gear/packs/etc. but was happily surprised when they came up in a googleshopping search for items I was looking for.  
 
I've made a few orders from Opticsplanet with mixed results. Twice I ordered items that showed on the website as "in stock" only to be notified shortly after my order was placed that the item was out of stock, and given an estimate of when it would be back in stock.  
 
In one case I ended up cancelling the order due to the backorder dragging out, in the other the item shipped pretty much on schedule with the estimate given. Given the price on the item that ws backordered (Peltor 7S electronic hearing protection) I was happy to wait a few days to get the pricing on got on that item (very, very good compared to other reputable online vendors).  
 
Other items I have ordered (Burris FastfireII and a Leapers laser) shipped quickly and arrived in good shipping containers (marked with 'fragile scientific instraments' on the box). Both items were VERY well priced, and Opticsplanet has free shipping on orders over $29.95. A quick search around and you can find discounts codes as well to save a bit more.  
 
Opticsplanet also has an ebay store with prices that end up being the same as their store (if you into Bing cashback or ebay bucks using their ebay store is a good way to get your legit rebates and save even more money!)  
 
On the two time that I spoke to customer service they were very courteous, helpful, and friendly. I had no issues or grief when I cancelled the order I had placed that one time. AND Opticsplanet does not charge your CC until your item has shipped.  
 
I am sure I'll be shopping Opticsplanet again.

This most recent order is one of three orders placed by me over the past 9 months. the first two orders we "out of stock" although not noted on the site. i waited 3 months before finally cancelling both orders (seperate orders on seperate days) this last time i purchased another product which was a left handed holster. now, i know left handed products arent a hot seller however, i got an email the next day saying that due to the emmence popularity of the product they were out of stock but they predicted to get some more in within 10 days...no thanks, im not waiting another 3 months...three strikes.

This was a great shopping experience with OpticsPlanet.com. Ordering online was easy, shipping and handling were free, the well packaged item arrived in a very short time.  
Everything in this online transaction was positive. Would definately deal with OpticsPlanet.com again.  

When I placed my order, I thought I was ordering multiple lenses for the Wiley X PT-3 glasses. Once my order arrived, I went back and checked the website and only then could I see that I had ordered only the light rust lens. I am very pleased with the product. However, my order was backordered and delayed for about a week. Also, please make it more clear on your website that only one lens is included. For example, the picture shows all three lenses. Also, the way the pricing is displayed is a bit confusing. Thanks for your time.

The merchandise was shipped very quickly after it came into stock. There was a problem with my first attempt because the scope I ordered was discontinued. Opticsplanet made the problem up to me with a discount on my next order and it went without a hitch. GREAT SERVICE AND PEOPLE.